I am using a laptop as a second screen by connecting it to the mobile hotspot of my primary pc, it was working fine for 2 days but now it doesnt connect anymore. One is windows 11 and secondary is 7
Hi @zhuchok,
Is your primary graphics adapter AMD Radeon?
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.
Hi Nicole,
Right now i have 2 more monitors connected to the VM machine. As separate displays it works fine, so any update i send to the displays like browsers, images etc they process and work. Just as soon as i assign more then 1 display to a videowall profile, one of them that is assigned to the videowall profile freezes. If i make 2 videowall profiles and assign 1 display to each, with the same resolution 1920×1080, they work fine. Its only a problem when i assign more then 1 display to the same videowall profile.
Hi Lea, thank you for your reply.
Yes, the PC lockup only happens right after the uninitiated disconnect from the Primary Server and it always happens when I’m using it with MSFS 2020 Flight Simulator. I’m using it with another program called Air Manager which allows me to emulate a radio panel from the aircraft I’m flying.
Screen Resolution is set to: Use native android device resolution (which is 1920×1200)
Network connection is Wifi.
Diagnostics file as captured after re-boot from yesterday’s crash is attached.
I look forward to your reply.
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Hi @pandinyt0,
Thank you very much for sending the requested logs.
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
I downloaded spacedesk literally today I used it for a bit then went to eat lunch and when I returned my pc was in sleep mode bc I watched a TV show while eating so about 50 minutes. When I turned the PC on the primary screen (TV monitor TUBOX) wasn’t showing anything and I was like God damn it not again. But my phone connected… I thought the driver was the problem and the stupid person I am I decided to delete the drviver from my PC using my phone. The delete process began, the screen froze and then said that there is no connection with the PC. Now I have no screen and PC turns on but no beeps that need to tell if something is off. Help me pls
Note: PC’s integrated video card on the motherboard even doesn’t work for some reason and it all happened for like 1 hour and 20 minutes…
I use Spacedesk with an iPad 2nd Generation with a Windows 11 PC. All of a sudden, my app stopped working properly today. I deleted the app to reinstall it. However, when I went to reinstall the app, the App Store said that Spacedesk isn’t compatible with my iPad. How can I fix this problem?
Trying out other software similar to Spacedesk I am able to get option to dock windows native touch keyboard. With Spacedesk it only allows for floating keyboard that cannot be docked to bottom of screen.
I am using Android app on 8 inch and 10.5 inch tablet and Windows 11 PC.
I don’t know if it’s a screen size thing, but on other app I mentioned with same resolution it presents me with docked keyboard option.
The attached picture is what I want.
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Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display it will start working again. just won’t work in the videowall profile.
Any help would be appreciated.
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Hi @rodders1947, @floraoliviaa,
It seems that you’re experiencing a common issue related to missing windows/applications in windows 10 and 11, this event usually happens when your app/window is accidentally placed inside or under the taskbar while using dual display through physical (HDMI/DVI/VGA) or network connection in extend mode which means spacedesk server/viewer is not the cause of the issue. I have tried reproducing a missing window in this video. https://drive.google.com/file/d/1–zutXirZx3soOS1h5Ouf-hD1TU_BVsC/view?usp=sharing
the video showcase that some applications that goes missing in multiple display are usually under the taskbar and you won’t be able to access it again or move it unless you restart the application.
you can try this workaround to find/make those missing applications visible in your screen to access it:
if you are using windows 11 in your primary screen:
-press Windows Key + Tab -> (all of your running application will appear in both screen) hover your mouse to your missing window/map and press right click -> press snap right or snap left.
if you are using windows 10 in your primary screen:
-hover your mouse in the taskbar and press right click -> choose “Cascade Windows”. (all of your active applications will appear in your screens including the missing one)
Hi @Davyd,
About the decreasing screen image effect upon spacedesk viewer connection in windows 11, this effect is a built-in and expected behavior in the previous and new windows versions but is more visually present in windows 11. I have attached a video link that showcase your possible problem — https://drive.google.com/file/d/1P9tmk1CUQj4Z_6gRjg61z79s4SRl48Ss/view?usp=sharing
the video shows the zooming out effect in the main monitor (win 11) with a notification sound when you connect spacedesk viewer. please let us know if this is the same as what you are referring to. if it is indeed the same problem and you don’t want the animation effect, you can just disable it on windows 11 settings by clicking the windows icon -> click settings -> Accessibility -> Visual effects -> and then turn off the Animation Effect option. you can also just try Windows key + U -> Visual Effect -> turn off Animation effect. see attached file for a more detailed tutorial.
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Aqui o windows 11 fica “encontrando o driver de vídeo do spacedesk” várias vezes por dia e quando isso acontece faz um som de notificação e a imagem da tela diminui e volta ao normal, ou seja, mto incoveniente, funciona normal mas com esse problema, uso uma mãe b450m, ryzen 7 5700X, 2x8GB 3200 mhz e uma RX 6400. Consegue me orientar sobre como resolver este problema?
Hi @rageven,
Yes, please use our Windows 7 Viewer app for now, it’s newer compared to our Windows 10 Viewer app.
Hi @akseone,
..very strange and unusual situation.
Simplest thing you could immediately try:
Download newest spacedesk Driver version Beta RC v1.0.50
Install the v1.0.50 msi
Uninstall v1.0.50 msi again.
Cleanup routine should remove all leftovers of v1.0.50 and all older versions.
The hard way:
Goto instruction manual https://forum.spacedesk.netuser-manual/
Goto chapter “UNINSTALL ON WINDOWS PRIMARY MACHINE” => “Manual Uninstall (Troubleshooting Only)”
Do all 7 steps (Step 1 – Step 7) mentioned in this chapter
Chapter “APPENDIX”=> “File List” states all executable files. After deleting all these, there should be nothing left to see any more.
If anything is coming back, then please also check which ones of the files stated underneath Chapter “APPENDIX”=> “File List” are coming back.
Hi @rageven,
In the spacedesk Windows 10 Viewer app, you can enable it in the following settings:
Settings -> Display -> Keep display
Settings -> Connection -> Auto reconnect on server disconnect
Update
Yeah so with the windows 7 version and the settings that you told me it stops disconnecting randomly
But it is similar for the win 10 version idc why (the disconnects),
Thanks you
Thanks so much.
For anyone who comes after me with this problem this worked and I now have an OG Galaxy Tab 10.1 as a second monitor on an old (potato) Dell.
It’s a little laggy but certainly within reason.
Thanks again
Hi @normlality,
OK. It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices (especially if it’s from Mainland China).
For now, we still don’t have a fix for this issue, but our iOS developer is working on it.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
Since your iOS device (iPhone 11) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/
Hi @normlality,
Thanks for confirmation.
Is your iPhone 11 from Mainland China?
Hi @ml6,
You can try 2 things:
1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.
2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.
Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.
Hi @djfrodo,
For analysis, could you please send us the following file in your Computer #1?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @normlality,
Thanks for the info.
Can you quickly try to connect via spacedesk HTML5 Viewer in your iPhone 11?
Just open a web browser (e.g. Safari or Google Chrome), then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then let us know the result.
Hello,
Hope you are well.
The short answer of what worked for me, try uninstalling and reinstalling spacedesk. Then if using LAN cable for connection, try changing the last digit in the manual IP address of the main machine.
I have been suffering exactly the same problem randomly appearing when using space desk to link a windows tablet to a windows laptop (win 10 then again after updating to win 11) through a LAN cable. Spacedesk works great this way but this problem appearing repeatedly randomly made me feel it is unstable. I tried different solutions (deleting the stored Spacedesk data, changing spacedesk viewer settings, changing screen resolution and orientation and function from extend to mirror, disconnecting all additional monitors, recalibrating the pen on the touch screen, uninstalling other touch software such as super display and xp pen) and finally I uninstalled then reinstalled desk viewer on both machines multiple times and cleaned the registry and restarted. After several attempt, Spacedesk was able to work as normal again but the problem of wrong positioned (flipped) pen /touch cursor occurred out of blue from time to time and I kept retrying the previous routine and repeating it till it works again.
The latest time this problem occurred, I suspected it might be caused by using different LAN cable to attach the tablet to the laptop. I thought this might be similar to resolution problems appearing on windows when trying different VGA cables in connecting the very same monitor to the laptop/pc.
Before trying the different procedures of uninstalling spacedesk and other probable conflicting programs, I reused the previous cable and this alone did not work. But when I changed the ethernet IP address which I have previously inserted manually, this worked ! The cursor returned to its right position again.
Hope this may be of any help for you or any similar issues appearing.
Thanks again for spacedesk developers for this great software and I hope they will provide reasonable paid options for subscription later on.
Best regards
Ali
Nothing is final yet. Current plans are: Probably only one free spacedesk Viewer can be connected to spacedesk Server. Additional simultaneously connected viewers need to be paid by in-app-purchases. Prices could probably range between €10 and €20 per viewer but we cannot confirm anything yet.
The iPhone 11 is on IOS 16.1.1
Hi @normlality,
Can you further describe the problem?
Is the viewer app on iPhone 11 cannot discover the primary machine anymore?
Or is it disconnecting immediately or showing display off status upon connect?
What is the current iOS version of your iPhone 11?
i have good pc, also my internet bandwidth is 1000/300 so its not problem in connection or pc.. i tested videowall on 2 pc’s and 1 laptop. always same result which was 2fps experience when i strated game and without game launched performance wasnt best ://
Using another laptop as a second screen through wifi and its just really laggy. The fps inside the statistic tab only hover around 15 to 30 and video is unwatchable even tho i already switched to 60fps
Hi i wonder if can i use Videowall like Nvidia surround on 3 external monitors (laptops). Because when i start games my fps are like 1-15. My GPU: gtx 1660 ti.
I know that videowall is using spacedesk driver but is there any chance to play using videowall?
Without spacedesk, I couldn’t use the console’s touch screen capabilities. I don’t have a touchscreen monitor. No other touch screen problems have been found on spacedesk. The touch screen display is normal, but the touch screen trajectory of GestureSign will become a straight line on the edge of the screen, only to perform the sliding function. In addition, using win11 touch gestures in spacedesk is normal.
Does GestureSign works on your primary machine without spacedesk connected?
Is your Windows 11 primary machine touch screen capable?
Hi @t1123578579gmail-com,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
If it did not help, please send us again the following updated logs:
c:\users\Public\spacedeskSetup.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\inf\setupapi.app.log
Hi is there any way to use videowall for gaming like 3 monitor setup (nvidia surround etc.). Because when i did 3 monitor videowall for ets 2 gaming my performance was like 2FPS… MY GPU is geforce 1660.
What is your secondary machine? Android/iOS/Windows?
———
I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11
Hi @plaurits,
Thanks for the feedback.
So far we are trying to reproduce it on our side but it’s not yet reproducible.
Can you please try to update your NVIDIA GeForce GT 710 Graphics driver from their official website
https://www.nvidia.com/download/driverResults.aspx/191970/en-us/
If updating the Nvidia driver did not help, can you please send us a short video of this not responding window issue?
Hi @t1123578579gmail-com,
Did it help? Can you install now the spacedesk installer?
Or is it still problematic?
아이패드에 연결하면 에러가 발생합니다.
에러 메세지는 다음과 같습니다.
Disconnected
error code:2-5-
error info:0-5-
connected time:06:07:26
spacedesk Service Tray Application
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected –
Incompatible Display Hook Driver!
Hi @t1123578579gmail-com,
Next: Can you please try the same thing in this folder “C:\Users\lengqiu\AppData\Local\Temp” ?
Hi。All permissions are available. I have tried to install spacedesk version 1049, but the problem still exists。
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Hi @t1123578579gmail-com,
Could you please try the following steps on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.
By the way, instead of spacedesk version 1049, please try the latest version 1050 which is now available on our website https://forum.spacedesk.net.
Hi @lord_emperor,
Apologies for not getting back to you.
Is it still happening with the most recent spacedesk Driver (v1050)?
If yes, can you please check the CPU and memory usage of spacedeskService via task manager if it shows high consumption while spacedesk is connected?
Please also send us the diagnostic info of your primary machine for further analysis.
Just open the spacedesk Driver Console -> Diagnostics -> click “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @t1123578579gmail-com,
Thank you very much for sending the log files.
Based on the logs, the failed installation was caused by an access denied error upon spacedesk driver installation.
Please make sure your current user account has Administrator privilege.
Hi @fred15,
For further analysis, can you please check if you can find a recent dump file (time stamp should be the same as when the pen input issue happen) in C:\Windows\minidump.
Please save it in a folder, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
And also, please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @rodders1947,
spacedesk does not control the position of any application’s window.
The map is probably positioned somewhere that is not visible.. you just have to manually drag/move the Map window via arrow keys until it becomes visible in the screen.
Hi @rageven,
Thanks for the feedback.
This is a strange behavior. Our spacedesk Windows 10 Viewer app should not trigger a shutdown event on a machine.
Can you please check the current power setting in your laptop? maybe it is set to go on hibernate after a specific time..
For further analysis, could you please send us the dxdiag info of your secondary machine / laptop?
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).
Another thing, can you please quickly try with spacedesk Viewer app for Windows 7 (v0.9.39) available on the website?
Forum
Then check if you get the same observation.
1.0.44 my old device still works fine
1.59 Two old phones will quit unexpectedly
I don’t know what Apple secretly modified because I had the same problem in other Apps
Unfortunately, those Apps later announced directly that they did not support versions prior to iOS 11
The above content uses google translation, please forgive me if there are any mistakes in the meaning
It is the Windows 10 (Microsoft Store) version;
and while the PC is suspended (it is a Windows 11 PC), the viewer app is displaying (connected – Display off), then 30 sec later (Powersave mode) with the PC’s IP.
So yeah it only happens when the viewer app is in powersave mode.
Hi @tarbear123,
Native USB cable connection is not yet supported.
But we will soon support it in Android (no specific date of availability yet).
For now you can try these alternatives:
1. USB tethering connection (if your tablet supports it)
2. Android Debug Bridge cable connection, which requires Android SDK.
Detailed instruction for USB tethering and Android Debug Bridge cable connection is available in the user manual.
Performance Tuning -> Network Bandwidth -> USB Tethering and Android Debug Bridge Cable chapter.
https://forum.spacedesk.netuser-manual/
Hi @aswq1254,
Thank you very much for reporting this issue.
We have forwarded it to our iOS developer to check.
We will get back to you as soon as we have a fix for this issue.
