[spacedesk Nicole]

Hi @christmas,

does your phone have USB Debugging enabled?
If it has, please disable it.

[spacedesk Nicole]

Hi @srirams05,

trackpad as mouse input is currently not supported.
Our spacedesk iOS viewer developer is on it
but, there’s no definite schedule yet when this will be available.

[spacedesk Nicole]

Hi @vinny,

we’ve separated your post as a different topic.
Please refer to our user manual’s Troubleshooting chapter, Network Connection topic:
https://manual.spacedesk.net/NetworkConnection.html.

[spacedesk Nicole]

Hi @christmas,

based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
It doesn’t seem to conflict with our spacedesk USB feature.

BUT, it could conflict if:
1. LetsView’s ‘Control Android’ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.

2. There might be an old driver version of USB Mobile Monitor installed.
Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
If it’s present, right click on it and select ‘Remove driver’.
Check both ‘Uninstall this driver from any devices that currently use it.’ and ‘Attempt to force removal of this driver while it is still in use by devices.’ (please see attached screenshot DeviceManager_usbmmu_removal.png).

Looking forward to your feedback.

• 该回复由spacedesk Nicole 于 3天、 6小时前 修正。

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[spacedesk Nicole]

Hi @srirams05,

for further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics.
– first, download Debug View (there is a Download button and status that will indicate if it’s ‘Available’)
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @christmas,

is “USB Mobile Monitor” listed in Settings -> Apps -> Installed apps?

[spacedesk Nicole]

Hi @juandavid182,

do you have splashtop installed on your machine and Android device?
Please try to disable USB debugging on your Android device.

[spacedesk Nicole]

Hi @kk_lag,

thank you very much for the feedback.
We are glad that it worked on your side.
We will be closing this thread soon.

[spacedesk Nicole]

Hi @christmas,

thank you very much for sending the diagnostics info.
Could you please try to disable or uninstall Amyuni USB Mobile Monitor?
This software product seems to conflict with our spacedesk USB driver.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @christmas,

the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
Then please follow again the steps to get the diagnostic info.

Have you checked if USB debugging is really OFF in your Android device?

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