My computer is connected to an audio interface, using an ASIO driver, and whenever I connect to the computer via SpaceDesk Viewer, I start to hear clicks, pops and glitches in the audio output of the USB interface.
If I disconnect from the Viewer, the clicks stop immediately.
Using the DPC Latency Checker, i see my latency go from 500uS to 1000uS. So, Is there any configuration? I can do in the Space Desk Driver that will resolve this?
I think it could be several things, the refresh rate.
For Sure, My Windows 11 is well optimized, even if I change the ASIO to 32, 64, 128, 256, the problem persists.
I’ve already done several optimizations of drives, services, cpu park, cpu sleep, and nothing works.
Any Ideias?
Hi,
I loved using spacedesk for the past week but today out of nowhere, the pressure sensitivity stopped working.
I tried reinstalling the driver and Android app but no luck.
IIRC there was a pen icon in the taskbar when I connected the tablet and now it’s missing.
I’m using Windows 11, Illustrator (with pressure-sensitive brush), and Samsung Galaxy Tab Active 2
Any idea what went wrong?
Hi @mevigour,
unfortunately, we do not give out the spacedesk iOS viewer IPA file.
The only official way to get this is through the Apple Store.
An alternative is to use the spacedesk HTML5 viewer.
Just open a browser and go to the HTML5 viewer link available from our Download page.
Please note that this viewer has limited features and is slower than the native application.
I have an iPad mini 2, running iOS 12.4. I have forgotten the Apple ID password and cannot recover it, so I cannot install apps through the App Store anymore. Now I can only install apps through third-party platforms like iTools, but they don’t have SpaceDesk. I want to install SpaceDesk, so I need your official SpaceDesk IPA file. Thank you.————–my email: mevigour@hotmail.com
https://apps.apple.com/us/app/spacedesk-display-screen-cast/id1069217220
Hi @yak991224,
I see, it seems the status bar is really affecting the spacedesk display, Could you maybe look into the settings and check if there is an auto-hide feature of that status bar?
@spacedesk Christian
for the stretched issue:
I am not using the duplicate mode. I’m using the extending mode.
The main screen resolution is 1920×1080, the tablet using 3048×1904, and tablet’s native resolution is 3048×2032. The display was stretched in ANY resolutions whether using or not using the custom resolutions.
Hi @yak991224,
for the stretched issue:
Could you tell us what is your main display’s resolution?
it seems like you are using duplicate mode,
in the spacedesk app settings, you can set up a custom resolution for desktop duplication. you can try experimenting with what resolution you prefer, just make sure that it has the same aspect ratio as your main display resolution.
Currently spacedesk does not support HDCP (High-bandwidth Digital Content Protection).
Evaluation and possibly implementation would be a huge effort.
We can only move into this direction if there is a large scale corporate customer who has enough budget for funding this (this is actually the way how most existing spacedesk features were developed).
Hi @theironfist,
is Itunes or Apple Devices app running in the backgroud? please make sure to run it first before trying to connect using USB cable.
you can also try restarting your spacedesk Driver as well as your USB Cable iOS.
also, completely reinstalling the spacedesk App may also help.
Hi @kenan,
Could you please check if the USB Cable iOS option is enabled in spacedesk Driver Console -> Communication interface?
I am currently using a Windows 11 PC and a KindleFire tablet with a USB connection.
When I try to play the contents on Amazon PrimeVideo, I can’t get high quality playback even on the main display connected to the PC with a DP cable because it does not support HDCP.
When I disconnected the tablet, high quality playback became possible, so something in spacedesk seems to be the cause.
Does spacedesk officially support HDCP?
(Up until the other day, PrimeVideo was also able to playback in high quality, and I don’t think there were any errors related to HDCP…but the information on the web was also mixed, with both supported and unsupported information.)
Translated with DeepL.com (free version)
Im trying to connect my ios device as second screen with using USB cable. I downloaded iTunes and apple mobile service is running but i don’t see any device in spacedesk app on my phone.
CMParticipant
I’ve noticed that sometimes after setting back to landscape mode, the scaling of the Spacedesk Viewer remains in portrait mode (but the oriantation now is correct). In this case, simply disconnect and reconnect. Then it worked fine for me again.
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This reply was modified 7 months ago by
CM.
CMParticipant
Unfortunately, I have exactly the same problem. The second screen is also a touch notebook with a built-in orientation sensor. I am using the Windows store viewer on Windows10.
I played around with the settings for 2 days and found a workaround that worked for me.
The problem is indeed that the viewer thinks it is in portrait mode. So, the workaround was to set the client display of the second notebook to portrait mode, then start the Spacedesk Viewer connection, and then set the display settings back to landscape mode.
I hope this helps some of you here in search of a solution.
The problem could simply be solved with a “Set orientation” function in the viewer app.
Hi @cmfield,
this is a current known issue on tablets without a touchpad/keyboard attached.
Can a touchpad/keyboard be attached to the tablet?
To activate touch, the spacedesk Windows viewer needs a tap event from the touchpad. It will then show a “Take control” message box.
If a touchpad/keyboard is not available,
I suggest to install the Windows 7 viewer Beta III v0.9.45. This can be downloaded from our website.
To add, I am seeing the spacedesk mouse and keyboard on the server device.
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Hi @tm_beetle,
which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?
Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dweaver,
the file you sent is only a part of the diagnostics.
The diagnostics should create a folder with name [date]-spacedeskRuntimeDiagnostics.
Which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Lenovo MTP device?
Have you tried with USB Type A on the laptop?
I am experiencing the same problem as him.
I am trying to extend the screen on my surface laptop and fire hd 8.
I have succeeded with wireless but failed with wired connection.
I will describe what I have tried to improve the situation.
The USB surface laptop has USB type-A 2.0 and mini displayport and the fire hd 8 has USB type-c.
First, I tried to connect both devices USB to USB.
Both devices made a connection sound, but the screen did not extend.
The USB connection was not recognized on spacedesk either.
Next, we tried connecting via mini displayport.
When connecting the cable, we used a capture board so that the direction of the output was in one direction, but the screen was not output.
However, other applications were able to make a wired connection this way.
In addition, we restarted and reinstalled the app, unplugged and plugged in the cable, and restarted the device, but could not do so.
I would also like to use it without wi-fi.
Thank you in advance for your help.
Hi @masterpj55,
better network bandwidth could also result to better performance and lower latency.
Currently,
the maximum available refresh rate in spacedesk is 60fps and
HEVC or any other hardware accelerated encoding is not used.
Hi @dweaver,
could you please send the full spacedesk diagnostics?
Is the cable directly connected to a USB port or hub?
Is the cable connected to a USB 2.0 or 3.0 port?
Have you tried to slowly unplug-plug the USB cable?
Have you tried to restart the tablet and Windows PC?
I was wondering if there is any advantage over 2.5g ethernet vs gigabit ethernet for spacedesk?
I want the lowest latency possible using a direct ethernet cable from 2 windows laptops.
I found an gigabit usb c ethernet interface for both sides and it looks quite good at 60fps
I would be willing to pay for an 80fps or 120fps mode just for even more response rate and take advantage of my surface pro in extended display mode more for drawing…
Does spacedesk make use of HEVC. Using a 4080 laptop?
I believe that I installed the app from the spacedesk web site. Should I delete and install from the Microsoft store?
Hi @jerryss,
Is it the spacedesk Windows viewer from Microsoft Store?
To activate touch, the viewer needs a tap event from the touchpad of the Lenovo laptop. It will then show a “Take control” message box.
Touch also works for the second up to the Nth connected viewer.
Only that it will function as an absolute mouse.
I have an old Lenovo laptop that has a touch screen. I’ve installed spacedesk client.
It works as a display, but I cannot get the touch screen to recognize the touch. Is there any set up required?
When I tap on the screen I see the spacedesk settings across the top. Touch works fine with iPad iOS. ( I understand that spacedesk touch only works with the first connected device. Is this correct? )
Windows 10
I want to use touch to emulate button presses and check box selection
Thank you very much for pointing out this issue.
We were not aware of this specific situation.
We intend to fix it in a different way:
We will support arrow keys even in free non-commercial version of spacedesk.
Thus TV remote control keys should work for all spacedesk licenses (no matter if business or non-commercial).
We will soon release spacedesk DRIVER version 2.1.15 which will include the above named fix.
Please let us know if this solves your problem.
Hi @bowura,
unfortunately, no short term nor mid term plans for MacOS spacedesk server or viewer.
Hi @carton,
Have you already tried the suggestions in the Performance tuning chapter in the spacedesk documentation?
Link: https://manual.spacedesk.net/PERFORMANCETUNING.html
Bypassing network routers can improve the performance, this can be done by using direct ethernet cable connection (crossover) or using WiFi Direct/Hotspot.
Hi @ar_rs25,
Thank you very much for reporting this issue.
This seems to be a difficult and rare bug which possibly even resides in Windows itself.
We managed to reproduce this behaviour even with IddCx touch displays other than spacedesk.
It will definitely take a longer time to fix (if it can be fixed at all).
Could you give us some more hints?
How often does it occur on your side?
Do you have any steps how to reliably reproduce?
In the meantime, to get rid of the transparent boxes, all you can do is log-out then log-in again on your primary machine.
Hi @pjorus,
Please make sure of the following:
– primary machine and chromebook are connected on the same local area network
– spacedesk Driver/Server status is ON in spacedesk Driver Console and,
– “Local Area Network” box in spacedesk Driver Console -> Communication Interface is checked
– No VPN is active
– “spacedeskService” is added in the exception list of your Firewall settings (in case you have a third party firewall software)
For more details please check Troubleshooting -> Network Connection chapter in the spacedesk documentation https://manual.spacedesk.net/NetworkConnection.html.
Hi @jerryss,
Please try to clear the app data/cache of spacedesk iOS Viewer on one of the iPad device so it will generate a new Device Identification GUID different from the other device.
So, let me make sure that I’m understanding this correctly:
In updating the Windows 11 driver to v2.1.11, it breaks the connection for input from networked devices, such as the remote controls of the Amazon Fire TVs that we’re mirroring the Windows laptop to. The updated aspect of the driver that breaks that connection requires a business license on those peripherals to restore functionality…but that business license doesn’t exist for the Amazon peripherals that the driver update has rendered inert?
Is there a way to access & rollback to an older Win11 driver version, until business license support for Amazon devices has been provided? Because otherwise, that means Spacedesk has effectively taken away functionality to devices without providing the option to purchase & restore that functionality.
Hi @s-h-e-i-k-h,
We are glad to hear that spacedesk is working now on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.
Hi @carton,
Could you please provide the following information:
-Your client (Android/iOS/Window/Html5)?
-Connection type (Wired or Wifi)?
Could you also try checking the suggestions from the “Performance Tuning” chapter in the user manual?
Link: https://manual.spacedesk.net/PERFORMANCETUNING.html
Hi @chen,
it seems like Nvidia Shadowplay is active on your machine,
Could you please try to disable or uninstall it? then try again with spacedesk
also, if the above suggestion did not work, could you try switching to Duplicate mode and see if the issue is still happening?
Hi @chen,
Does it also happen with wifi connection?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk
Hi @jerryss,
spacedesk can support up to 16 viewer connections as long as your Windows 10/11 primary machine’s GPU/resources can handle all the connected displays.
Could you tell us more of the following:
-GPU
-Windows version (8.1/10/11)
My computer displays a 4070 graphics card, and the Spacedesk view used on my Android phone was downloaded from Google Play because Amazon has been unable to install it. At this point, when the computer is connected to a display screen and a USB connection is used to connect the phone, the spacedesk view only displays the taskbar, and the rest is black. Even if the display screen is turned off, it cannot be solved. The only way is to unplug the cable on the graphics card.
Hi @jerryss,
We have released a new spacedesk Driver v2114 on the web.
This update includes the detection of Apple Devices app, Please update your driver to the latest version and see if it works for you.
make sure your Apple Devices app is running in the background.
looking forward to your feedback!
Hi @s-h-e-i-k-h,
We have released a new spacedesk Driver v2114 on the web.
This update includes the detection of Apple Devices app, Please update your driver to the latest version and see if it works for you.
make sure your Apple Devices app is running in the background.
looking forward to your feedback!
Hi @zjsheep,
Have you tried the suggestions above?
Could you please try to reinstall the spacedesk iOS viewer app?
Maybe you could also check your Ipad’s settings -> privacy -> Local Network -> then make sure to enable the local network for spacedesk
Hi @galvisefrain,
We moved your reply from its previous thread to avoid confusion.
Are you connected via Wifi or USB cable?
if it is Wifi, Network traffic can reduce the performance significantly, ensure that your wireless network is stable and provides a strong and consistent signal.
please note that Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet) so you might want to try using a USB cable.
for further information, please refer to performance tuning chapter in the user manual:
https://manual.spacedesk.net/PERFORMANCETUNING.html
Ok, I have an update.
I boot the computer, run iTunes on pc. Run spacedesk on iPad = no connection
I boot the computer, run iTunes on pc. Open spacedesk console, turn spacedesk off ( button on right). The turn spacedesk on. Run spacedesk on iPad = connection ok!
I hope this helps!
Hi @jerryss,
Apple devices should still work with spacedesk iOS USB support.
is your Apple devices running in the background? if not, please make sure to run it first, then try connecting using your iOS USB cable.
Should I use Apple Devices instead of itunes for spacedesk IOS usb support? I uninstalled itunes, then installed Apple Devices, now USB no longer works for spacedesk.
thanks
i use spacedesk with MS flight simulator (for aircraft panels) it works great
Hi @thegamingguy,
The effectiveness of using a tablet as a secondary monitor depends on factors like Wi-Fi stability, resolution, device specifications, and software compatibility.
Drawbacks include the need for a stable Wi-Fi connection, affecting game performance.
But for optimal gaming experience, wired connections like USB or Ethernet cables are recommended.
Regarding anti-cheat systems, using a second monitor isn’t considered cheating unless displaying game information not normally accessible or uses suspicious software. there have been no reports from other users indicating that spacedesk has triggered violations in the anti-cheat systems of their games so far.
Hi @devildog8488,
Are you still using spacedesk v2.1.11?
We have released a new spacedesk v2.1.13 on the web. could you please try it?
Restarting your PC might also help.
So got another tablet. Different maker. Android one also.
D/l Spacedesk to it. Set it up. Says connected but no screen activation as 3rd monitor.
Hi @zerogravity994,
spacedesk is free for private non-commercial use. Only free version does expire. Paid business license does not expire.
Currently availability of business license is limited to Google Play Store for Android. Soon, iOS and Windows business version will follow in Apple Store and Microsoft Store. In the meantime iOS and Windows Viewers can be used for free even by business users.
Upon expiry, screen will turn to black and white (no more colors). This only happens in the non-commercial version of the Viewer.
Upon expiry a new version of the spacedesk Driver needs to be downloaded from the spacedesk website.
