Hi @mikedemko,
looks like a network connection issue.
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hallo
Ich möchte gerne mit meinem Surface Windows 10 meine Sachen auf dem Laptop Windows 10 steuern. Ich habe die Version 0.91 auf dem Laptop und auf dem Surface die sekundäre Version für Windows 7. Mit diesen funktioniert es perfekt.
Ab Vesion 0.91 bis 1.05 funktioniert die Kalibrierung auf dem Tablet nicht mehr. Ich habe auch auf dem Surface die Sekundäre Version für Windows 10 probiert. Geht leider nicht.
Danke für Ihre Hilfe
Joahof
Hello, I am currently having issues with the iOS version of spacedesk paired with Windows 8.1.
The performance of the application is great; however, I am running into issues with its in-app pen option as it seems to not detect my Apple pen, although I have enabled the pen option for it in the settings.
Although, the html5 viewer version of spacedesk seems to work with my Apple pen, but it is somewhat uncalibrated due to the cursor’s positioning.
Thank you in advance.
Dear tech support,
I’m recently having the same issue: upon connecting, the client shows a black screen: “Connected – Display off” – and the client won’t show the server desktop.
In the server device manager the spacedesk Graphics adapter shows a warning mark (!).
Server is a Windows 10 Shuttle DS57U mini pc. The client is a Chuwi Hipad pro tablet and everything has been working flawlessly so far.
I’m uploading the zipped folder generated by the diagnostic tool.
I really hope you can help me…
Thank you in advance
Titoaurelio
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I have been using space desk for some time but the last two days I can’t get my old windows 10 computer to connect to my work PC anymore. It just says Connected – Display Off. On the work computer (server) it shows the 3 locally connected displays and I can’t get the 4th one to show up anymore.
Not sure why it just says Connected – Display off. Nothing I can do gets it working. I’m already on Extend.
Hi @glda19,
Currently spacedesk display only supports up to 2 screen resolution.
The native screen resolution of your android device and a custom resolution which you can change on the viewer app’s Settings -> Resolution -> Custom Resolution list menu (list includes all screen resolution between your native resolution and 320 x 240).
Please check attached screenshot.
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Hello. I have the same problem – “Error – spacedesk Keyboard / Mouse Driver unavailable”. But I have the same situation when connected via WiFi. The problem appeared after the last update of the application on Android.
Android 11
Windows 8.1 x64
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This reply was modified 3 years, 5 months ago by
Lelekanet.
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Hi @box,
Can you further explain your setup?
What is FRP?
What is your primary machine’s operating system (Windows 8.1/10)?
What is your secondary machine / viewer type (Android, iOS, Windows, HTML5)?
Our viewer apps already has it’s own remote control settings, did you already tried that?
I mapped port 28252 through FRP on the spacedesk server.But I can’t access it through spacedesk viewer.
Do you need any other port mappings besides port 28252?
My FRP configuration:
[XXX]
type = tcp
local_ip = 127.0.0.1
local_port = 28252
remote_port = 28252
Hi @chaos_02,
Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect
Hello, I used windows10 64bit, it worked fine now I use windows 8.1 64bit and Android 4.2.2, I have a question why when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable, I looked in the device manager in the Devices tab by connection and it seems there are no drivers, could you advise something on how to connect?
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same thing, code 18, E0000234, Treiber ist für diese Plattform nicht vorgesehen.
Yes, you are right that it’s an insider preview.
Latest experiments I did with the 1.0.14 which was the latest available by the time of writing.
I’m happy to check out 1.0.15 as well now and give a feedback afterwards.
Cheers
Hi @reddighamburg,
Testing the most recent spacedesk Driver on Windows 11 worked so far on our side.
Both screen mirroring and extension should work.
Since Windows 11 is not yet officially released, I assume your Windows 11 is still an Insider Preview version.
And maybe it’s possible that it’s a Windows 11 bug.
We will keep an eye on this issue and check if we can reproduce it on our side.
By the way, did you already tried our most recent spacedesk Driver v1.0.15 on the web https://spacedesk.net?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @bhbloom,
Unfortunately, spacedesk iOS viewer only support iOS version 9.3 and above.
In your case, you can only use spacedesk HTML5 viewer using your iOS v5.1 device.
Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android, iOS and Windows.
This is due to technical limitation of HTML5/Javascript.
https://cdn.discordapp.com/attachments/809114535751319602/890255245899358288/unknown.png
ese es el archivo que no se me descarga me vendria bn que alguien me lo pasara gracias!!!
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Hi @mortimar,
Can you please quickly try our most recent spacedesk Driver v1.0.15?
Then let us know if the problem still persist.
Yes I did have an older version installed (maybe at least 1 year older) without any problems. When I first tried the install of the latest version, it failed; I think that it failed trying to uninstall the older version. I then looked at your website and followed the instructions re removing various files. Even though I log on with Admin. privileges, Windows would not let me remove files from the Windows directory; so I was unable to complete the removal of certain files as per your instructions. I am unfamiliar with the Group policy set-up under the current version of Windows and could not find any way to increase my privileges to enable the removal of files from the Windows directory. The incomplete removal of the older version may well be causing the error when trying to install the latest version.
Regards
Is there a version that will run on an ipad with ios5.1 operating system
hello all,
I updated from WIN10 server version 1.0.3 to 1.0.14 (64-bit).
After that my taskbar was no longer automatically hiding. Disabling and enabling did not help neither a restart.
I disabled the service, did a restart, then it was working until I started the service again.
Now back on version 1.0.3 and everythings works as expected.
Thanks for reading.
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This topic was modified 3 years, 5 months ago by
morTimar.
Hi
I use a samsung tabled s6 light with android 11
Why do i have only 2 screen resolutions
1024*1200 and 2000 *1200
and not the oder between 1024*1200 and 2000*1200
I’m experiencing an issue with the latest version of Spacedesk under Windows 11.
The issue appears to be windows 11 only, because while I still was on windows 10 all worked fine.
I’m having a setup with 3 physical screens connected whereas “Display 3” is the smallest one with HD resolution 1920×1080.
I have been using spacedesk during HomeOffice times to mirror my meetings and calls to my Android Tab from this “Display 3” to the spacedesk virtual screen, which is “Display 4” when connected.
Recently, since I updated to windows 11 developer preview, “Display 4” only works as an additional device for extended desktop, but not in mirror mode.
Whenever I try to mirror “Display 3” to “Display 4”, the only thing that happens is that windows starts the usual 15 seconds countdown asking me if I want to keep the setting.
Nothing is actually getting mirrored from “Display 3” not even during these 15 seconds of preview and also when I confirm to keep the setting, it’s instantly getting reverted into 2 separate screens.
As said, using it as an exteded screen and moving things to that screen works fine, but trying to mirror one of the physical screens fails, while it worked nicely on windows 10.
Is there any advice? Did anyone get mirroring to work on windows 11? Or it it just a bug in the software where I need to be patient and wait for a fix?
Cheers
Yes Chrome DOES NOT crash when sharing any window/screen while HDR is ON without spacedesk.
Here’s a video demonstrating the problem (can be reproduced 100% on my system):
https://drive.google.com/file/d/1jzr5ql960SjJ_hS9HO-YHAYqzAwCLBZs/
just done that, still unplugged even when trying to switch to display extend mode.
Device Manager says
Dieses Gerät ist nicht richtig konfiguriert. (Code 1)
Treiber ist für diese Plattform nicht vorgesehen.
Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.
and
Treiber ist für diese Plattform nicht vorgesehen.
E0000234
in Installation error property in Details of Display Device.
same (new) files as requested before are attached.
I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?
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Hi @kroshold,
Thanks for the feedback.
1. Do you have Nvidia ShadowPlay/screen recording/instant replay or Game Overlay settings enabled?
If yes, please disable it then switch server OFF-> ON then try again to reconnect.
2. If #1, did not help, please try to reinstall spacedesk Driver v1.0.14 then try again to connect.
If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @gpsdmsj1,
I assume, spacedesk is currently on extension mode.
Do you intend to use spacedesk for desktop duplication/mirroring or extension?
Hi @peltierdevice,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @notaro75,
Thanks for the feedback.
We never tested spacedesk with Citrix Workspace. We cannot easily troubleshoot it since the app is not a free software.
As for the disconnection, I assume the spacedesk viewers are connected over wifi network, right?
If that’s the case, one of the possible reason is maybe there’s a network drop that causes a disconnection?
Is your network stable/reliable?
Can you maybe try connecting over a wired network, e.g. USB tethering? Then check if you still experience the disconnection from time to time.
By the way, do you have auto-reconnect enabled on your spacedesk viewer app settings? maybe that might help too?
You mentioned that you have v0.9.87 driver version, can you maybe try our most recent spacedesk driver v1.0.14?
Hi @isa-ldsk,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @soli,
1+2+3: To setup spacedesk you should have one primary machine and one (or more) secondary machine.
On primary machine you have to install the spacedesk Driver/Server.
On secondary machine, spacedesk Viewer app should be installed. If you have the 12 native monitors attached to it, then you can setup 12 viewer app instance on each monitors and connect it all to your primary machine.
You can easily setup the Videowall using the Video Wall Engine user interface.
For more details please check the spacedesk user manual https://forum.spacedesk.netuser-manual/.
4. Current spacedesk BETA version is free to use until it expire on Dec.31, 2021.
Hi @chaos_02,
Thanks for the screenshot.
Could you please try to uninstall spacedesk completely, then reboot your primary machine.
After reboot please install the latest spacedesk Driver v1.0.14 from our website https://forum.spacedesk.net.
I have the same issue after about 10 mins. I have to restart SD on both displays to reconnect.
I updated the Nvidia Driver to 471.96, restarted the PC twice, but it still crashes when HDR is ON.
I discovered this bug when I was presenting to my class 2 days ago, which was unfortunate.
Note: This only happens when HDR Display is ON
To reproduce:
1. Connect phone to PC via USB
2. Enable Spacedesk via LAN IP
3. Open Google Meet & Microsoft Powerpoint
4. Present Screen using Powerpoint (using spacedesk monitor as presentation screen)
5. Chrome crashes all the time
Chrome does not crash when HDR Display is OFF.
PC Specs:
Windows 10 Pro X64 – 21H2 19044.1237
Nvidia GTX 1650 Super – Driver Version 456.71
Spacedesk Driver Version: 1.0.14
Phone Specs:
Oneplus 7T – Android 11
Spacedesk App Version: 0.9.77
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This topic was modified 3 years, 5 months ago by
ej8989.
Or, how 3 hours can slide past when you are working hard, but having to wait 10 minutes on the side of the road for someone seems like forever.
Hello,
I’m using spacedesk with the following setup: native laptop screen (Windows 10 Enterprise 1909, Spacedesk Server 0.9.87) + 2 additional screens via Display Port + 1 iPad Mini (old tablet running IOS 9.3.5, using Spacedesk for IOS updated to last available version on App Store) + 1 Samsung Tablet (old one running Android 4.4.2, using spadedesk for Android updated to latest version through Google Play). I often use some app via Citrix Workspace, and spacedesk doesn’t seem to like this very much: from time to time I experience disconnections of secondary spacedesk screens – not sure why, and to be able to reconnect them I need to close any open instance of my Citrix apps, or I’ll simply keep seeing all my screens flashing with spacedesk continously connecting and disconnecting screens.
Anybody has any suggestion on possible causes and solutions?
Thanks
Hello, spacedesk
I have a critical error to connect display so could you help me?
If you need more information to solve this error,
I will give you any of them.
Error Dialog
Disconnected
Disconnected by server error
Error Code: 2-5-
Error Info: 0-5-
Connected Time: 00:00:01
Primary Machine (Windows Laptop)
OS: Windows 10 Home 64bit (ver. 20H2)
Graphics Adapter: Intel UHD Graphics 630
Network Type: wireless
spacedesk Driver Version: 1.0.14
Secondary Machine (iPad 6G)
OS: iOS 14.7.1
Network Type: wireless
spacedesk App Version: iOS app v 1.0.44
Thanks
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Hi all,
Sorry in advance for the topic, but where is the search button for this forum? I could not see one and I’m searching for anything related to “Error – Spacedesk keyboard/Mouse Driver unavailable!” without scrolling the 134 posts in here.
Thanks in advance for any help,
MJB
EDIT: Found it only in the Homepage of the Forum.I entered directly to the SpaceDesk Discussions…
EDIT2: Search Button only works for 1 word! 2 or more words give a 404 server error… 🙁
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This topic was modified 3 years, 5 months ago by
MJB. Reason: found partial answer
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This topic was modified 3 years, 5 months ago by MJB. Reason: Search limitations
Hi
It happens everytime after around 10min
Then suddenly the android tablet lost its connection to the Windows 10 host.
So my second screen is disconnected
and the whole system (windows) is very “snail” after that to keyboard or mouse click inputs.
I’m running this always when I’m playing MSFS 2020.
So the system is heavily loaded during the connection.
My specs: Ryzer 5 5600x, 32GB, GTX 3070ti
newest NVida driver
Sometimes after a while I can reconnect again, sometimes not.
Connection to WiFi is stable all the time
Hi
I am new to this field and want to use spacedesk for presenting pictures and videos on a video wall with 12 monitors. So, I want to know:
1. How to interconnect monitors and pc?
(Is it enough to use a 1 Gig switch, and CAT6 cables without using any other cable?)
2. How many PC is requierd? what software should be installed on it?
3. How to add (introduce) monitors in the spacedesk for creating a group of monitors?
4. Is spacedesk completely free for such applications?
I appreciate your help
Regard’s
I am reviewing this application for a high refresh rate application. I have a android Xiaomi Mi10T phone that supports 144hz refresh and plan to connect with usb from a Windows 10 pc with thunderbolt4 usb connection. I noticed that hardware acceleration is coming in version 2.0 What is the current max refresh rate (and in which configuration)? How soon will future development (updates) support the capabilities of 120hz and higher on the viewer? thank you, Peter
First question:
Why still use the old Windows viewer? Have you tried the new one from the Microsoft store?
Second question:
Why connect manuallly via IP-Address? Does automatic discovery not work?
Third question:
If connecting manually by IP-Address – are you sure you are not accidentally using a local host address? These start 127.x.x.x
Thanks, unfortunately it doesn’t work
Well it does connect, spacedesk creates a new monitor and it shows on my raspberry pi.
But the performance is as slow and erratic as VNC. And the video quality is also terrible, extremely blurry even for static images and very variable.
I know the RPi can do this since steamlink and moonlight manage without problems and the response time is excellent (sub 100ms)
The RPi is the perfect Spacedesk viewer hardware, why is there no linux native spacedesk client ?
The world is done with windows after windows 11 !
Screenshot here
Also I’ve seemed to misread the 18 as 8 or it has changed since the last time…
Hi, I’ve found that there were some connection issues when using spacedesk and connecting both devices to my home network. So i tried to use the mobile hotspot of my main device and have my secondary device connect to it. this doesnt work though, and it says its connecting, then exits out. Any fixes?
I’ve included a link to a video of the problem im having, if my explaination doesnt make sense
[video src="https://cdn.discordapp.com/attachments/825594008822087692/886122208047554591/2021-09-11_13-27-19_Trim.mp4" /]
Hello, I would like to inquire about my issue with spacedesk. I cannot connect to my iPad as it shows the Disconnected by server error, code 2-5- and error info 0-5, Connected Time: 00:00:01. i am using an old iPad 2 with iOS 9. I have also uninstalled splashtop wired display on both devices
Hi @cqpeak,
Thank you very much for the feedback.
1. Currently, to emulate a right-click event, you have to do the left-click + hold then release gesture.
The actual right-click and scroll button click from a real USB mouse device are not yet being recognized by the spacedesk Android Viewer app.
We will ask our developer about this then get back to you.
2. Optimization of HTML5 viewer is currently not our priority at the moment.
We are focused on improving our native Viewer apps (e.g. Android/iOS/Windows).
3. Not sure what you are asking here, but you can also save the full spacedesk HTML5 web page locally so you don’t have to go to https://viewer.spacedesk.net/ every time you want to connect the spacedesk.
4. Unfortunately, it’s not possible. The idea of spacedesk is to allow user to have another Windows desktop screen (mirrored/extended) over the local area network via secondary device’s e.g. Android, iOS, Windows, etc.
Hi @multi-cat,
Are you using the most recent spacedesk driver v1.0.14 and Android Viewer app v0.9.76?
Does the transparent square appears upon viewer connect?
Can you please send us the screenshot of the full screen showing the transparent square + software keyboard issue?
The first screenshots you sent is a bit unclear to us.
Hello,
installation (server) don’t go to the end : I try to install on a old Panasonic Laptop Industrial with screen resolution 1366×768. W10 64b UK latest version/update.
The viewer app work correctly
Kind regards
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Hi,
I have tried to use an RPi 4 as spacedesk viewer.
It “works” but it’s slower and lower quality than VNC, despite using a wired ethernet connection.
I used the browser and html5 viewer and I suspect this is why it failed.
Also my final setup will not have any kind of internet access so going to viewer.spacedesk.net would be impossible anyway.
Is there any way to use spacedesk on RPi4 satisfactorily ?
I have tried steamlink on the raspberry pi 4 for comparison. Image quality is flawless, latency is below 100ms.
It works great but in my case I want to add new monitors, not just mirror my main display !
Thanks !
