Forum Forums spacedesk Discussions Can’t get phone to connect to PC

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  • #3448

    I tried to typing in IP manually and it doesn’t connect… Just “IP validation in Progress” doesn’t time out or give another error message.

    Yes I’ve rebooted both.. and uninstalled android app.

    spacedesk Lea

    Hi @mikedemko,
    looks like a network connection issue.
    Please make sure that both primary and secondary machine are connected on the same local area network.
    If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
    For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.

    For further analysis, could you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

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