Forum › Forums › spacedesk Discussions › Error 8 “This Driver needs to be reinstalled”
- This topic has 11 replies, 2 voices, and was last updated 3 years, 2 months ago by spacedesk Lea.
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September 7, 2021 at 8:35 pm #2195Chaos_02Participant
I’m trying to use SpaceDesk on my Main PC and it has worked before but after countless tries to reinstall it I just get “unplugged” devices or Detached Desktops.
Checking in Windows device manager shows me Error Code 8 When a device is connected, scrolling to Installation errors in the Details Tab shows
1. Treiber ist für diese Plattform nicht vorgesehen.
(Driver is not intended for this platform.)
2. E0000234
I dont know what to do anymore, the PC is being picked up by all clients, I just can’t put it into duplicating or extending the display and it shows this exclamation mark in device manager.September 8, 2021 at 2:48 am #2199spacedesk LeaKeymasterHi @chaos_02,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFSeptember 8, 2021 at 2:23 pm #2210Chaos_02ParticipantAll Three attached, thanks for fast reply!
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You must be logged in to view attached files.September 8, 2021 at 2:27 pm #2212Chaos_02Participant“.xml and .log filetype not permitted” :/
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You must be logged in to view attached files.September 8, 2021 at 2:30 pm #2216Chaos_02Participant“setupapi.dev_.log_.txt: File exceeds allowed file size.” >:(
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You must be logged in to view attached files.September 9, 2021 at 1:33 am #2223spacedesk LeaKeymasterHi @chaos_02,
Thanks for sending the requested files.
Which device has the error code 8?
Could you please send us the screenshot of this device with error code?September 11, 2021 at 4:12 pm #2257Chaos_02ParticipantScreenshot here
Also I’ve seemed to misread the 18 as 8 or it has changed since the last time…September 20, 2021 at 6:00 am #2322spacedesk LeaKeymasterHi @chaos_02,
Thanks for the screenshot.
Could you please try to uninstall spacedesk completely, then reboot your primary machine.
After reboot please install the latest spacedesk Driver v1.0.14 from our website https://forum.spacedesk.net.September 20, 2021 at 10:44 am #2343Chaos_02Participantjust done that, still unplugged even when trying to switch to display extend mode.
Device Manager says
Dieses Gerät ist nicht richtig konfiguriert. (Code 1)
Treiber ist für diese Plattform nicht vorgesehen.
Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.
and
Treiber ist für diese Plattform nicht vorgesehen.
E0000234
in Installation error property in Details of Display Device.same (new) files as requested before are attached.
I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?
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You must be logged in to view attached files.September 23, 2021 at 3:47 am #3408spacedesk LeaKeymasterHi @chaos_02,
Can you quickly try without the Valve Index VR Headset attached ?September 23, 2021 at 12:42 pm #3417Chaos_02Participantsame thing, code 18, E0000234, Treiber ist für diese Plattform nicht vorgesehen.
September 24, 2021 at 1:20 am #3422spacedesk LeaKeymasterHi @chaos_02,
Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect -
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