Search Results for '1'

[notequal90]

Hello. I,m trying to use spacedesk app on my Poco m3 pro. Device resolution of 1080*2400.
I’m not able to reach taskbar area while touching at very bottom of screen. Remote touches appears to be a bit higher than my physical touches: lower the touch bigger the offset. I’m attaching video demonstrating the issue. Please, note, that my real touches are also visible in the video, so you can see growing offset

• This topic was modified 2 years, 10 months ago by notequal90.

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[spacedesk Lea]

Hi @ste1171,
Thank you very much for sending the diagnostic files.

We noticed that the disconnect delay is currently set, did you also enabled the auto reconnect feature on the viewer settings? Maybe this might help.

By the way, were all viewer apps being disconnected simultaneously?

Please also try with the most recent spacedesk Driver version 1.0.39 available on our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @tomat5r,
Yes, you can use your Windows 11 laptop as secondary machine using either Windows 10 UWP Viewer app from Microsoft Store or the Windows 7 Desktop Viewer version 0.9.37 which is downloadable from the spacedewsk website.

[ste1171]

Hello
I am new to using this app but I think it is a great idea.
I have 3 tablets I am trying to connect and have them setup.
2 Samsung TAB E and 1 Ipad

I can extend the desktop to all 3 but they disconnect after a few minutes.

Attached is the diagnostic file as suggested in the support forum.

My PC is on a wired network and does not have a wireless card.

Are you able to advise on what I could do to make the connection stable. The wifi signal I have is strong and never have any issue with disconnecting.

Thanks

Dave

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[Tomat5R]

My primary will be my desktop PC running Windows 10. My viewer is a laptop running windows 11. Will this work?
The viewer download software doesn’t mention compatibility with Windows 11.

[apexCode]

Hey, I’m also hoping for a higher refresh rate. Maybe as an experimental or developer option. I’m using my tablet as second monitor and it supports 120hz and usb 3.0 with 5 Gbps. I use usb tethering for the connection to my PC so bandwith really shouldn’t be any problem. And to be honest 60hz is pretty old-fashioned these days.

[sh4dow]

I found 1031 in the meantime, downgraded, upgraded again and now it works… 🤷

Thanks a lot for the fast response and your overall excellent work though!

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver version 1.0.39 today, it includes another potential bug fix for the Display Off issue, please try this one and let us know your result.

[spacedesk Lea]

Hi @ke1234v,
The image file was not uploaded. Please try again so we can check the problem.

[ucn_]

my email: ussenejamal16@gmail.com

[Rukario]

maybe a screen drawing pad like XP-Pen artist 12 is better than samsung galaxy s4, it doesn’t have an operating system that will have no conflict with your windows10-pc .

• This reply was modified 2 years, 10 months ago by Rukario.

[apeezyfosheezy]

I am unable to get the correct 4:3 aspect ratio when using spacedesk on my iphone 13 pro max in windows 10. If I set 640×480 resolution it stretches the entire screen. It doen’t matter if I tick both set custom resolution and native iphone resolution or just tick custom resolution with 640×480 selected it still stretches. Any help anyone can provide would be great. Also, even if I select the correct resolution in my pc display settings it doesn’t seem to make a difference. Thanks!

• This topic was modified 2 years, 10 months ago by apeezyfosheezy.

[spacedesk Lea]

Hi @alesanand91,

Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @jstun,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
Please try it and let us know if the display off issue is now fixed on your side.

In case it did not fix the issue, please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area, then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
This new version includes “Connected – Display Off” bug fix.
Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.

Looking forward to your feedback.

[ayep]

I tried to download SPACEDESK VIEWER SOFTWARE FOR SECONDARY MACHINE (CLIENT) For Windows 10 – Current version: Beta v0.0.23.0, but it cannot be downloaded from the microfot site (https://www.microsoft.com/en-us/p/spacedesk/9nblggh4trm4?activetab=pivot:overviewtab), nothing happens when you click the “get” option.
Does anyone have the same issue?
Thanks!

[spacedesk David]

Hi rxbin-_,

could you please tell us the following:

1. Your Windows OS version
2. Your spacedesk Server version
3. Your Android OS version
4. Your spacedesk Client version
5. The model name and company name of your Android stylus pen (best would be an URL to the product page)

Please also check the following in your spacedesk Android App settings:
Main Hamburger Menu > Input Devices > Pen > “Enable Stylus Screen Control” should be set!

Are you connecting by automatic server discovery or are you using the manual IP input?

Thanks!

• This reply was modified 2 years, 11 months ago by spacedesk David. Reason: typos

[Karen Zheng]

Hi dear,

I’m facing the same problem. I’m using Window 10, system X64 computer. My viewer is IPAD Air2.

After I entered the IP manually, “IP validation in process” would last for 1~3 minutes, and then the notification was disappeared. I’ve tried several times, but failed to connect with my computer.

I don’t know how to get the diagnostic… Just wondering if I could get some help here?!!!

[spacedesk Lea]

Hi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[andy]

Oh that’s great! I’m trying Display Link Release 10.2 M1 with spacedesk now and it seems stable 😉

[spacedesk Lea]

Hi @andy,
If your primary machine is Windows 10/11, the most recent DisplayLink driver should work now with spacedesk driver.
The known incomaptibility issue is with their old display hook driver for Windows 7/8.1.

[gt3209]

please find attached 1st file

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[spacedesk Lea]

Hi @willycia,
Thank you very much for sending the log file.
We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.

Can you quickly try with spacedesk HTML5 Viewer?
Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.

Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.

[gt3209]

Gd morning friends,

I hace a Dell XPS 17 with Nvidia and when conected my tablet samsung s7 as a second monitor only can use for 2 min maximun i display error, please find attached a pic, thanks

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[Willycia]

Hello

So when I saved the diagnostics, added it to a folder, when it was transferring it, this appeared on my screen. I don’t know why, I have the debug view also but I tried it again and the same result, Error 1 and nothing transfers to the folder.

Regards, William

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[rxbin._]

Hello,
I wanted to use my android stylus pen in Windows via using my touch tablet(vastking kingpad k10pro). So almost as if it were a graphics tablet. However, I had to find out that the pen input is the same as for the computer mouse. How can I change that the pen and my fingers are registered separately in Windows.
You can see in my picture on the right pen and mouse overlap at the same time. In Windows, however, the use of the pen as a mouse is already deactivated. I think it isnt a problem from Windows or my pen but a problem of spacedesk and how the peninput data is transferred to windows.

• This topic was modified 2 years, 11 months ago by rxbin._. Reason: picture isnt working

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[JR]

Hi I have 2 LEnovo laptops running on a LAN cable network with Spacedesk.

The app is working well. I use Spacedesk to make an extension screen on my primary laptop screen.

However I cannot set the screen brightness of the secondary laptop viewer screen.

If I go to the active connection link I only get the statistics tab, I don’t see the tab that will allow me to adjust the display on the client/slave screen.

I am running windows 10 on both machines.

Any help will be much appreciated, Thanks!

[Dagni]

The previous version was 1.0.31

Disconnect delay time is not set, but I have 2 VMWare virtual ethernet adapters, if it matters.

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[Willycia]

Also, I may have forgotten to add this but, when I restart both devices and connect them my PC recognizes my chromebook but on my chromebook there is either:

1: A black bar in the middle of the screen

2: No cursor and taskbar

3: Black screen

And after disconnecting and reconnecting after that it is just connected – Display OFF. So the first time connecting after restarting both devices there is actually a sign that it’s working – but it always has something wrong with it and it is unusable.

Thanks, William

• This reply was modified 2 years, 11 months ago by Willycia. Reason: Spelling error and some unadded spaces

[Willycia]

So basically what happens is:

1: I turn my PC and Chromebook on

2: I open up Spacedesk on both

3: I connect

4: it shows a black screen and my PC detects 2 screens

5: It disconnects with error 256

6: I connect again and I shows display off no matter how many times I connect and reconnect

[spacedesk Lea]

Hi @alfredo_c,
I see..
Can you please try the suggestions from this link:
https://www.makeuseof.com/tag/fix-touchscreen-windows-10/

[spacedesk Lea]

Hi @wulf,
Thank you very much for sending the diagnostic logs.

Upon checking the logs, we cannot find any indications that could cause a display off/black screen issue on spacedesk server.
Could you please check/verify the following:
1. Please check your display settings window if you can find a detached second display while viewer is showing display off.
2. Are you connecting over the wifi network? Is the connection fast/stable/reliable?
Maybe the network is slow and causes a delay in the transmission of screen update over the wireless network and you just have to wait for a while for the viewer to show the screen update?
3. Maybe something in your AMD Radeon software settings. Can you please check in your Radeon Software settings -> Preferences -> In-game overlay, if it’s disabled? OR maybe check the other Graphics settings.

[spacedesk Lea]

Hi @09hjoesk,
Thank you very much for sending the requested logs.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in that old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.

– open Device Manager by running “devmgmt.msc”
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
– then right-click “Uninstall device” the spacedesk virtual HID Device

Then try again to update with the latest spacedesk installer (v1037).

For assistance, please also check the Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only)
https://forum.spacedesk.netuser-manual/#item_518

[jamesson]

I solved the problem!
I think it was some kind of incompatibility with my current graphics tablet (Hion HS610).
I uninstalled the drivers and unplugged my Huion, and SpaceDesk worked, with pressure, in photoshop

Thank you!

[Wulf]

Hey I tried to run the script and it did run, however I got the error

ERROR:
Description = Invalid namespace
The filename, directory name, or volume label syntax is incorrect.
Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"

followed by the error repeatedly,

STEP 11: Copying log files
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File not found - spacedesk_logs
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File spacedeskregistry.txt already exists. Overwrite (Yes/No)?

There was no folder created and no txt files or such anywhere in the folder or on my PC.

[Dagni]

I put different background pictures for primary and secondary monitors (server and viewer). Before the update to server 1.0.37, the viewer monitor would remember the picture after I disconnect and reconnect. Since the update, it doesn’t remember and uses the same picture as the primary monitor. I can still change it, but it will revert to the old one after a reconnect.

Server: Windows 10, v1.0.37
Viewer: Windows 10, v0.0.23.0

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[leungzw]

Network isolation is not activated on Router1.
I can ping my pc 192.168.2.229 on my cellphone correctly.
which port spacedesk use to transfer data? Is it related to firewall settings?

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[spacedesk Lea]

Hi @leungzw,
Thank you very much for sending the diagnostic logs.
Could you please check your (Router1’s) WiFi router’s network isolation if it’s active/enabled.
This setting prevents direct communication between connected devices. The only solution for this is re-configuring the router.

[oberon23]

Win 10

[spacedesk Lea]

Hi @angels11_6,

You can easily setup the layout of your video wall by setting the correct Position (X;Y) of each clients, in the Video wall settings tab (of spacedesk Driver Console).
For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @wulf,

Could you please send us the current .NET Framework version of your primary machine.
Just run the Windows PowerShell as Administrator then type the command:

Get-ChildItem ‘HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP’ -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match ‘^(?!S)\p{L}’} | Select PSChildName, version

Then press the Enter send us the result via txt file or screenshot.
Please check this link for reference: https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10

Could you also please send us the following for further analysis:
– Dxdiag.txt file – just run dxdiag.exe on your primary machine, click “Save All Information”
– C:\Users\Public\spacedeskSetup.log file

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

For assistance, you can also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @pen1350,

Is it a flickering screen when you said “PC crashed for around 10 seconds”?
Can it still recover after disconnecting the spacedesk viewer?

Can you quickly check in spacedesk Driver Console -> Diagnostics -> Incompatible Software, if Nvidia ShadowPlay/In-game Overlay/screen recording is active?
If it’s active, please stop/disable your Nvidia ShadowPlay then try again with spacedesk.

If it did not help, could you please send us the diagnostic logs of the issue.
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (then disconnect immediately)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[leungzw]

Router1 IP :192.168.2.2, which is use for internet connecting and DHCP server.
router2 IP:192.168.2.10, use as a gateway for some devices only, DHCP OFF.
and running a server on PC with IP 192.168.2.x

when i open the app on table, the app can only found the router2’s IP,
even i input my laptop ip, also can’t working properly, with showing IP-validation only.

anyone can help with this issue?

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[angels11_6]

Hi,

I cannot figure out the display settings (in the video wall console) for my video wall. Please see attached video wall diagram with measurements etc.
Can you please help with the exact display settings I need to be putting into the spacedesk video wall console to effect a seamless display.
I want to display 1 image spread over the three monitors.

Thanks in advance!

Angels

[PeN1350]

I tried spacedesk with my Android Phone today, but I´m having an issue in which that happens when I´m playing games om my main screen. When I alt+tab to see another thing while the game is open, my PC crashes for around 10 seconds, becomes all black, my phone disconnects and then my PC continues.
Also, this only happened once, but there was a time that my PC completly froze and started beeping when I alt+tab’ed and required an hard reboot

Specs:
-NVidia GTX 1660 Super
-I have a three monitor setup

[spacedesk Lea]

Hi @janichols,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v0987_BETA.msi here: {CE7DC976-85B4-45B2-BDEB-A2C7B5BCA18F}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

By the way, do you have third party antivirus software currently active on your primary machine?

• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @kokko,
Routers can cause lags and latency. Bypassing them always improves performance.
Configure Windows 11 PC or iOS device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @oberon23,
Thank you very much for the feedback.
By the way, can you tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?

• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Please rename the msi file name from “spacedesk_driver_Win_10_64_v1037_BETA (1).msi” to “spacedesk_driver_Win_10_64_v1037_BETA.msi”, then try again with the script.

[Janichols]

I downloaded spacedesk_driver_Win_10_64_v1037_BETA (1).msi and put it in the folder, ran the BAT and it produced the following:
spacedeskmsi_trace.txt

=== Verbose logging started: 3/8/2022 9:20:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:BC) [09:20:22:752]: Resetting cached policy values
MSI (c) (E8:BC) [09:20:22:752]: Machine policy value ‘Debug’ is 0
MSI (c) (E8:BC) [09:20:22:752]: ******* RunEngine:
******* Product: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi
******* Action:
******* CommandLine: **********
MSI (c) (E8:BC) [09:20:22:755]: Note: 1: 2203 2: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi 3: -2147287038
MSI (c) (E8:BC) [09:20:22:757]: MainEngineThread is returning 2
=== Verbose logging stopped: 3/8/2022 9:20:22 ===