Connected – Display OFF

[Willycia]

Whenever I connect my Chromebook to my PC, it lags for a second, and then on my Chromebook, it says display off and on my PC it thinks that there are 2 screens. And then after around 30 seconds, it disconnects with an error. I restarted both devices, it works for a second then does error 256 and after that I try again and all it does is display off and my PC doesn’t detect anything. Please help, I really want this to work.

Thanks, William

[Willycia]

So basically what happens is:

1: I turn my PC and Chromebook on

2: I open up Spacedesk on both

3: I connect

4: it shows a black screen and my PC detects 2 screens

5: It disconnects with error 256

6: I connect again and I shows display off no matter how many times I connect and reconnect

[spacedesk Lea]

Hi @willycia,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Willycia]

Hello

When I get home from work tomorrow I will try that, sorry if it takes me a bit to send them.

Regards, William

[Willycia]

Also, I may have forgotten to add this but, when I restart both devices and connect them my PC recognizes my chromebook but on my chromebook there is either:

1: A black bar in the middle of the screen

2: No cursor and taskbar

3: Black screen

And after disconnecting and reconnecting after that it is just connected – Display OFF. So the first time connecting after restarting both devices there is actually a sign that it’s working – but it always has something wrong with it and it is unusable.

Thanks, William

• This reply was modified 1 year, 6 months ago by Willycia. Reason: Spelling error and some unadded spaces

[Willycia]

Hello

So when I saved the diagnostics, added it to a folder, when it was transferring it, this appeared on my screen. I don’t know why, I have the debug view also but I tried it again and the same result, Error 1 and nothing transfers to the folder.

Regards, William

Attachments:

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[Willycia]

And also after the first connection, when it shows display off my PC detects the screen but my Chromebook doesn’t show anything

[spacedesk Lea]

Hi @willycia,
Thanks for the feedback.

Fix for the failing console diagnostic collection will be available in the next release.
In the meantime, could you please send us the following (if available):
– C:\Users\Public\Downloads\Debugview.log
– all spacedesk files available in C:\Users\Public folder
– run dxdiag.exe, click Save All Information, then save the output file (dxdiag.txt)
Please save all the files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.

[Willycia]

Hello

For the first step, I could not find Debugview.log in my public downloads. I copied all my spacedesk files and my dxdiag in my Public folder. Instead of adding dxdiag directly to the folder (just in case anything bad happens), I created a copy and added it to the folder, just wondering if that’s alright.

Regards, William

[Willycia]

Sorry, when I uploaded the file, it said “Sorry, you are not allowed to upload this file type.”

[Willycia]

Hopefully this time it works, if not I will send the folder

Edit: I didn’t get any errors like last time so I hope it worked

• This reply was modified 1 year, 6 months ago by Willycia.
• This reply was modified 1 year, 6 months ago by Willycia.

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[spacedesk Lea]

Hi @willycia,
Thanks for the logs.

Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.
If you have Nvidia Shadow Play/In-game overlay/screen recording active please disable it before connecting spacedesk.

[Willycia]

Hello

Right now I do not have anything that is incompatible, but all the applications in the incompatible software tab have X’s beside them, which means that they are off right?

Regards, William

[spacedesk Lea]

Hi @willycia,
Yes, it means there’s no incompatible products on your machine. Thanks for confirmation.

To get the debugview.log, please try the following:
– switch Diagnostic Collection ON
– connect viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– go to C:\Users\Public\Downloads and send us the Debugview.log file.

[Willycia]

Hello

I am going to that now, but just to clarify, do you mean C:\Users\Public\Public Downloads
Because I don’t see any downloads file in public so I just want to make sure.

Thanks, William

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