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Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.I’m trying to install on a samsung 7.7 tablet with android version 4.1.2, but it doesn’t appear in the list of available devices.
Topic: Disconnected – Display Off
Whenever I want to connect my IPad to my PC, the IPad says for a moment: “Disconnected – Display Off” and then SpaceDesk is closed.
I reinstalled the programs on both devices but it didn’t help.
does anyone have an idea what could be causing this?
My laptop isn’t that young anymore…have a :
CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU: AMD Radeon 6600M and 6700M Series
RAM: 12GB 1333MHzTopic: Business License
First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!
THE SETUP:
I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.
THE PROBLEM:
The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.TROUBLESHOOTING:
I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
There were also references to the “Disconnect Delay” setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to “0” – it just defaults back to “45” when the status is set back to “On”.THE WORK-AROUND:
I opened my NVIDIA control panel and went to the first item in the menu, which is “Adjust image settings with preview”. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.
I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.
It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.
THE REQUEST:
I’m hoping someone from datatronicsoft can chime in on this, and:
1. Answer the question on the exact operation of the “Disconnect Delay” setting, and
2. I would request a “keep-alive” feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!
A few days ago installed both software on PC as Server(V1.0.42) and on Android Tablet as Viewer(V0.9.97), worked fine the first day.
Started the second day, my PC showed as a viewer on screen though the server software(Console) is on PC, and Android Tablet showed my pc’s desktop and everything as a server though the android software still a viewer.
I would like to have the Control back on my PC as a server and Tablet as Viewer. How do I do that? I played around with the settings but nothing worked.Hi, I’ve downloaded your up to my ipad air (4th gen), and for my laptop (windows 10).
I have done everthing start from rebooting, deleting the other apps (xdisplay), and doawnloaded again your app and reboted and ext. AND in the buttom line its the same Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 that appears.Root cause was my AP and Fire HD Tablet. Recently, I upgraded my Internet and changed NAT(AP), too.
Much faster but failed to connect when I tried to use spacedesk app.I installed back old NAT(Asus AC1900) which was exclusive for tablet and it connected to new NAT.
They(PC and tablet) worked nice as before. Maybe Fire HD WiFi wasn’t compatible with my new AP.
So, the problem was to devices, not Spacedesk.Thanks.
Just installed the latest driver posted for win10 64 bit (beta) on two different servers, using two different android clients (fire tablet gen 3 and android 12 phone), both only take a touch tap once in a while, I can keep taping and only 1 out of 5 (sometimes) will hit. When I first log in it always gets the 1st tap but then goes bad after that, please advise
Topic: Something strange
Hello
My problem is very similar to this: spacedesk.net/forums/topic/unable-connect-to-my-pc/
My primary machine is stationary pc (win10 20H2) and laptop xiaomi TM1703 (win11 21H2). For secondary machine i use android (samsung sm-200). With pc everything works perfectly. But something strange is happening with the laptop. After the reboot, the tablet sees the laptop and connects to it without any problems. But after a minute and sixteen seconds (attached a screenshot), the connection is interrupted and the tablet no longer sees the laptop. Manual input ip shows endless loadingI have read several forum pages and did everything according to your instructions. Change wi-fi, reinstall app, run services.msc, change public wi-fi to private and back, go to Windows Firewall settings and check spacedeskService is allowed and more
Hi, I have an issue using Spacedesk. My Primary Machine is Windows 11. I have two android tablets connected with USB tethering. It always recognizes one of the android tablets and can connect and run well. I previously used Windows 10 and one of your colleagues showed me how to get both tablets working simultaneously by changing the device priority in Windows network setting for the tethered devices and this solved my issue. Although had to be done every time I re-booted. However since then I have updated the software and moved to a Windows 11 Pro machine. Can you please give me the workaround for using the two android tablets as extra displays tethered by USB as its network settings menu is different to the previous os. I love the software and would happily pay for the App as a one off payment to continue to use this great application. Appreciate your hard work developing and providing a really useful resource. Many thanks in advance for any help you can give me.
Topic: Server problems
I am experiencing 2 problems.
The first problem is that with the latest update (1.0.42), the on-off button for starting the spacedesk server only works once: I can activate the server once and then turn it off and then it will stay off despite sliding the spacedesk status button to ‘ON’. To get around this I have to open taskmanager and stop the spacedesk service. I’ve tried uninstalling and reinstalling (64-bit windows 10) with the same results, and repairing crashes at the last step.
The second problem is that my virtual display (android tablet) will be disconnected after some time (ca 10 minutes), displaying ‘connected – display OFF’, and I’m pretty sure the problem is connected to the spacedesk server on the primary machine, as restarting it lets the display connect again.
Hallo zusammen,
die Installation kann nicht durchgeführt werden.
Es treten zwei Fehlermeldungen aufVielen Dank für Ihre Hilfe
mfG
GertHi @sihunqu123,
Current spacedesk does not support OverScan/UnderScan and it is not in our future feature list at the moment.
Can you tell us more about ovserscan/underscan issue on your side (maybe send us a screenshot of this issue) ?Hi,
Last update of Panda Adaptative Defense 360º (8.0.20.0001 version) removed local machine endpoint firewall settings (even with an admin account/password) set to allow SpaceDesk.
Is there anything recommended specifically for this firewall to unblock SpaceDesk usage or it’s only a matter of setting the usual service and ports?
Thanks in advance for any help I could provide to my sysadmnin on this,
MJB
Topic: I want your help.
Hi Support Team,
I would like to purchase the space desk display driver SDK for integrating with one of our products, could you please provide me with the steps and details to get it?
Please email:chen19673@foxmail.comHello all. I have been using SpaceDesk for about three weeks and find it to be incredibly simple and very effective. I am running it with a Windows 10 (64bit) host and a Window 10 laptop (64bit). Both machines are connected to my network with a cable, not using wireless on either. The software installed easily and the client connects to the host as it should. All runs very smoothly for about 7 hours or so.
After about 7 hours, the NIC on my host machine (very robust host w/2GB NIC) drops its netwrok connection. The laptop no longer communicates with the SpaceDesk host but retains network connectivity and can access the internet.
The host however, drops the network entirely. I can resolve the issue by disabling the NIC and then re-enabling it.
It can be problematic to drop the connection without warning particularly if I am on a video conference or call (VoiP).
Can someone advise if there are settings I can adjust to prevent this from happening? For reference, I have adjusted the client settings to use the following:
Compression: On
Color Depth: High color
Quality: 74
Framerate: 30I don’t see much in the way of settings on the host.
Thank you for your help!
BulkheadHi, I’m ASUS P1801-T Android 4.2 tablet user.
When touch positioning is absolute mode and screen is device specific resolution (my tablet’s resolution is 1920×1080), desktop screen is shown as full screen.
But the Windows Task bar area is just same as tablet’s navigation bar area.
When I touch the Windows Start button, the navigation bar is shown. I will never touch the windows start button.How do I resolve this issue?
Does spacedesk have some settings to show navigation bar always and show Windows desktop in the screen excluded to navigation bar?
