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Thema: error 2755
I want to upgrade spacedesk, but I have deleted the installer of the previous version (spacedesk_driver_Win_10_64_v1038_BETA.msi). Where can I download it?
Hi @xtreme1,
Unfortunately, no more suggestion at the moment.
This issue is already forwarded to the developer. We will get back to you as soon as we have news regarding this topic.Hi @heoyum,
Can you please tell us your primary and secondary machine’s operating system?
Primary machine – Windows 7/8.1/10/11?
Secondary machine – Android/iOS/Windows?Are you using the most recent spacedesk Driver and Viewer version?
For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Thema: Pen eraser doesn’t work
Pen eraser doesn’t work – it just duplicates the tip of the pen.
The server is version 1.0.44, the client is 0.0.23.0.
Both run Windows 10 Pro 21H1.Hi,
I have a Windows 10 Pro, i5 intel as primary monitor and an iPad 10th generation, with iOs 15.5. Expand screen perfect, but mirror screen put my iPad in black witt the following message: Connected – Display Off
Best,
SP
@Lea
Thanks very much for your support.
Will this cause the „Disconnected by Server Error“? That is the thing I am most concerned with at this time. All of the 5 Android devices that are connected are doing this as soon as the Primary Windows 11 server reboots.Thema: disconnected by server error
hi @lea i have problem disconnected by server error
error code 2-5
error info 0-5
connected time 00:00:01I have a video wall setup with 5 Android TV devices and a Windows 11 Pro as the Primary. Previously everything was working good. Then two of the Android devices updated to the newest release 0.9.98 and they would not automatically reconnect after the primary was rebooted. So I updated the Primary software to 1.0.42 and all other Androids to 0.9.98 Now all of the Android devices give an error when the primary is rebooted. They give the „Disconnected by server error. Error Cod: 4-5-6, Error Info: 1-5-8 then the connected time. I did enable Automatically reconnect and entered the IP address of the Primary, but it does not matter it will still give the Disconnected by Sever error. Previously they would do the „Reconnecting to Server….“ message until the primary rebooted then they would reconnect.
I tested the updated software on a separate Windows 11 laptop and different Android TV device and they work as expected but I do not have that setup as a video wall.
I would really like to use this configuration for digital signage.
Any help to resolve this would be appreciated.Thanks-
Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.I’m trying to install on a samsung 7.7 tablet with android version 4.1.2, but it doesn’t appear in the list of available devices.
Thema: Disconnected – Display Off
Whenever I want to connect my IPad to my PC, the IPad says for a moment: „Disconnected – Display Off“ and then SpaceDesk is closed.
I reinstalled the programs on both devices but it didn’t help.
does anyone have an idea what could be causing this?
My laptop isn’t that young anymore…have a :
CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU: AMD Radeon 6600M and 6700M Series
RAM: 12GB 1333MHzThema: Business License
First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!
THE SETUP:
I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.
THE PROBLEM:
The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.TROUBLESHOOTING:
I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
There were also references to the „Disconnect Delay“ setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to „0“ – it just defaults back to „45“ when the status is set back to „On“.THE WORK-AROUND:
I opened my NVIDIA control panel and went to the first item in the menu, which is „Adjust image settings with preview“. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.
I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.
It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.
THE REQUEST:
I’m hoping someone from datatronicsoft can chime in on this, and:
1. Answer the question on the exact operation of the „Disconnect Delay“ setting, and
2. I would request a „keep-alive“ feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!
A few days ago installed both software on PC as Server(V1.0.42) and on Android Tablet as Viewer(V0.9.97), worked fine the first day.
Started the second day, my PC showed as a viewer on screen though the server software(Console) is on PC, and Android Tablet showed my pc’s desktop and everything as a server though the android software still a viewer.
I would like to have the Control back on my PC as a server and Tablet as Viewer. How do I do that? I played around with the settings but nothing worked.Hi, I’ve downloaded your up to my ipad air (4th gen), and for my laptop (windows 10).
I have done everthing start from rebooting, deleting the other apps (xdisplay), and doawnloaded again your app and reboted and ext. AND in the buttom line its the same Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 that appears.Root cause was my AP and Fire HD Tablet. Recently, I upgraded my Internet and changed NAT(AP), too.
Much faster but failed to connect when I tried to use spacedesk app.I installed back old NAT(Asus AC1900) which was exclusive for tablet and it connected to new NAT.
They(PC and tablet) worked nice as before. Maybe Fire HD WiFi wasn’t compatible with my new AP.
So, the problem was to devices, not Spacedesk.Thanks.
