Forum Forums spacedesk Discussions Can’t Download

Viewing 14 posts - 1 through 14 (of 15 total)
  • Author
    Posts
  • #8317
    PieCat
    Participant

    In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

    #8318
    spacedesk Lea
    Keymaster

    Hi @piecat,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8323
    PieCat
    Participant

    File here:

    Attachments:
    You must be logged in to view attached files.
    #8333
    spacedesk Lea
    Keymaster

    Hi @piecat,
    Thanks for sending the dxdiag file.
    What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
    Please also send us the other requested logs.

    #8340
    PieCat
    Participant

    I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)

    #8349
    spacedesk Lea
    Keymaster

    Hi @piecat,
    Please also send us the other requested logs.

    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8353
    PieCat
    Participant

    i can’t find “spacedeskSetup.log” and “setupapi.app.log”

    I also took a screenshot:

    #8354
    PieCat
    Participant

    upload error

    #8355
    PieCat
    Participant

    I will send the files one by one

    #8356
    PieCat
    Participant

    i can’t upload

    #8367
    spacedesk Lea
    Keymaster

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8386
    PieCat
    Participant

    .

    #8387
    PieCat
    Participant

    i can’t man

    #8388
    PieCat
    Participant

    ..

Viewing 14 posts - 1 through 14 (of 15 total)
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