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[spacedesk Lea]

Hi @andyc,
The dump analysis shows that chdrvr01.sys driver is crashing. Please check the attached dump analysis.
The driver’s product name is CH Products Control Manager.
Do you have any CH Products on your primary machine? E.g. game controllers (joysticks, pedals, throttles)?

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[mysteryroach]

Seems there’s a new version of Spacedesk now so I upgraded to that, but it didn’t fix anything. I noticed that I couldn’t click on the alert at the top of the Spacedesk console informing me of the new version, as it gives me the error “Your Firefox profile cannot be loaded. It may be missing or inaccessable”. So I had to manually go to the download page myself to download the new version.

The operating system I’m using for the primary machine (a laptop PC – specifically a Razor Blade 15 Base 2021 GTX3070 1080p144hz) is Windows 11 Home 64-bit version 21H2 build 22000.434 with Windows Feature Experience Pack 1000.22000.434.0. Secondary machine is a Samsung A7 tablet running the latest Android OS version 11. The viewer app I’m using is the Spacedesk Viewer Android app available in the Google Play store.

I have also tried using an Android smartphone (Samsung S8+) as the secondary machine. Is also updated to the latest Android version. (version 9) The phone also doesn’t seem to detect the laptop primary machine.

I also tried using my Desktop PC as the primary machine. Same OS + version + build as the laptop PC. The Desktop PC actually worked, with both the phone and the tablet as the secondary machine. So presumably the problem is isolated to the laptop and it’s ability to act as a primary machine – as the tablet/phone can detect the Desktop, but not the Laptop.

Anyway, attached to this reply is the diagnostic log.

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[spacedesk Lea]

Hi @delta,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @blaaue,
Thanks for sending the setup log files.
Could you please try the following:
– uninstall spacedesk via msi installer (if it’s till installed)
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Uninstalling
– select “Not listed” then paste these product codes (one by one – including all the previous versions installed)
spacedesk_driver_Win_10_64_v1030_BETA.msi:{FA2ABC07-9DF6-4863-A7A6-F9FF43C1EF63}
spacedesk_driver_Win_10_64_v1027_BETA.msi:{5F477E5B-9A22-417C-83FA-396854F23507}
spacedesk_driver_Win_10_64_v1018_BETA.msi:{549279AD-9EE3-4FC7-A433-C6153B94ED98}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}

After the steps above, please reboot your primary machine then try again to install the latest spacedesk Driver installer.

• 该回复由spacedesk Lea 于 2年、 8月前 修正。

[spacedesk Lea]

Hi @simpletiff916,
Did you try to switch to extension mode via Windows Display Settings? Or Display Switch?
Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @mysteryroach,

For further analysis, could you please run spacedesk Driver Console window on your primary machine (just click the spacedesk tray icon on the task bar) then click Diagnostics -> Save All Information button then send us all the diagnostic logs.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Please also tell us the info on you secondary machine.
What is the operating system?
Which spacedesk viewer app did you use? Android/iOS/Windows10/Windows7/HTML5?

[blaaue]

By the way I used Spacedesk before on this PC and it worked quite well. The error happened when I tired to upload the software from 1018 to 1027. And later versions or the 1018 version cannot be installed from then on.

[simpletiff916]

Hi,

The primary is installed on Windows 10 on HP laptop. I am using the HTML 5 Viewer.

It mirrors fine. CLIENT only display works fine. However, it won’t extend.

Please advise.

• 该话题由simpletiff916 于 2年、 8月前 修正。

[Helik]

You can read Samsung specs here: https://www.johnlewis.com/samsung-galaxy-book-go-lte-laptop-qualcomm-snapdragon-processor-4gb-ram-128gb-ssd-wi-fi-cellular-14-inch-full-hd-silver/p5591774

[Helik]

I have to chek windows version, but it might be Windows 10 Pro… Im not sure about ARM

[spacedesk Nicole]

Hi @christian-knoll,

Thank you very much for the log files.
Can you please try our latest driver version 1.0.30?

If the problem still persists, please run the diagnostics again.
(To get the complete logs, please download Debug View first if it is not available before switching Diagnostics Collection to ON.)

[bigbugx]

I am able to connect my Samsung S2 tablet to spacedesk. But there are only 2 resolution options to choose from: 2560×1600 (native) or 1024×768. I want to have a lower resolution, but the second one is 4:3. The screen looks horizontally stretched. Is it possible to have a 1280×800 resolution?

[Helik]

Hello,
I have Samsung galaxy go product number NP345XLA-KB1SE and i try to install spacedesk to it. Fof PRIMARY PC use, but installing dosen’t work and about halfway it gives service error and stops.

[spacedesk Nicole]

Hi @jesus-arias,

Please manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

[spacedesk Nicole]

Hi @jesus-arias,

Please try to manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

In case the problem still persists, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[tcoyle]

Was a fix for this found. Having same issue installing Ver 1029 on Win 10. Install fails half way through. Setup removes files and finishes. Windows does not crash

[tcoyle]

Application stopped connecting to Primary Server after installing latest version. Uninstalled spacedesk and now I am unable to re-install. Fails half way through.

Log shows failure on:

Call: 1/11/2022 16:40:12 Build: Jan 6 2022 13:57:30 v1029
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstall
>> ActionServiceUninstall spacedeskService
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskService!
>> ActionServiceUninstall spacedeskHookKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskHookKmode!
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskService
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskHookKmode

[Beteix]

Hi, I download the VIEWER in the Microsoft store which is the newest version.
The SERVER is BETA RC Version 1.0.29.
The viewer can list the server device but no response after clicking. (Maybe there’s a dark-green process indicator above the list popping)
I also test using iPad, and even Windows 7 VIEWER on that device can connect to the server.
I’ll be grateful if you have any solution!

[spacedesk Nicole]

Hi @beanpole1,

Thank you very much for the feedback.
We are currently investigating this issue.

In case that you encountered it again, please try to switch the server OFF then ON in our spacedesk Console app or
restart the machine. Please let us know if this helped.

[spacedesk Nicole]

Hi @holzerinho,

Can you please send the diagnostic files generated by spacedesk Console?
Based on spacedeskDiag-1.txt, folders are C:\Users\holzerinho\Desktop\2022-01-07-153240-spacedeskRuntimeDiagnostics and C:\Users\holzerinho\Desktop\2022-01-07-153404-spacedeskRuntimeDiagnostics.

Please right-click on the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Myron]

Installed beta RC v1.0.29 and all is well again. Thank-you. 🙂

[lz_zxf]

Local Network is enabled.

[spacedesk Nicole]

Hi @beanpole1,

Do you have Nvidia ShadowPlay/Instant Replay/any recording software running?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @albertobaymagmail-com,

Please try the following:
– delete C:\Users\Public\spacedeskSetup.log
– reboot your machine
– follow the steps on Manual Uninstall (Troubleshooting Only) from our user manual

Looking forward to your feedback.

[spacedesk Lea]

spacedesk versions v1.0.25 to v1.0.28 might have caused side effects on Hyper-V based virtualization including products like WSL, Virtual Box, etc.
The problem is fixed in version v1.0.29
If your system is affected, please use the latest spacedesk Driver and reinstall the missing hyper-v virtualization infrastructure driver by following the steps below:
1. Go to device manager -> Action -> add legacy hardware.
2. Choose Option “Select hardware manual from list” in the wizard
3. Choose “System devices” in the list
4. Choose “Microsoft” in vendors
5. Choose “Microsoft hyper-v virtualization infrastructure driver” in models
6. Follow the wizard to finish the installation and restart the computer

• 该话题由spacedesk Lea 于 2年、 3月前 修正。

[spacedesk Marcel]

This problem is fixed in Beta RC v1.0.29
If your system is affected, please look at this post above “WSL2 not starting after spacedesk installation”. It shows how the situation can be fixed.

[Myron]

I will wait until SpaceDesk updates the software so as not to trigger this Hyper-V fault. I don’t currently have a machine I can test this workaround. I don’t know what else gets disturbed within the operating system.

A VM I use under Oracle’s Virtual Box now constantly Blue Screens Windows 10 after I’ve I encountered the buggy SpaceDesk beta, but it’s something I can live with.

So, for the people who have a dead Hyper-V and WSL installations, has this workaround brought it all back to life?

• 该回复由Myron 于 2年、 8月前 修正。

[spacedesk Lea]

Hi @scampo,

Do you have AMD graphics adapter?
If yes, please disable the 10-bit pixel format in the AMD Radeon Software window.
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.

[spacedesk Marcel]

Currently it seems as if there could be a side effect with microsoft hyper-v virtualization infrastructure driver.
It seems as if the problem could be solved by manually re-installing this driver.
Please try the fix below and let us know if it solved the problem.
1. Go to device manager -> Action -> add legacy hardware.
2. Choose Option „Select hardware manual from list“ in the wizard
3. Choose „Systemdevices“ in the list
4. Choose „Microsoft“ in vendors
5. Choose „microsoft hyper-v virtualization infrastructure driver“ in models
6. Follow the wizard to finish the installation
7. Restart the computer

• 该回复由Datronic Administrator 于 2年、 8月前 修正。

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[Myron]

Had the same problem. Not just WSL. Hyper-V breaks as well as Oracle Virtual Box. All virtualisation tools seem to be compromised by spacedesk_driver_Win_10_64_v1027_BETA.

I was lucky I had a system restore point before I installed spacedesk_driver_Win_10_64_v1027_BETA. Simply uninstalling SpaceDesk does not fix Hyper-V and related software components.

• 该回复由Myron 于 2年、 8月前 修正。

[Myron]

I have identified a major problem with spacedesk_driver_Win_10_64_v1027_BETA where when installed kills and corrupts Hyper-V, Virtual Machine Platform and Windows Sub-system for Linux fail to start. Oracle VM comes up with an error that states the Virtual Machine Platform is not installed when it is.

I can’t determine where the trigger of the problem lies apart from installing spacedesk_driver_Win_10_64_v1027_BETA.msi.

I have had to uninstall the SpaceDesk Windows driver and software to fix the problem.

• 该话题由Myron 于 2年、 8月前 修正。

[spacedesk Lea]

Hi @rb,

What is the current version of spacedesk on your primary machine?
Is it the latest version 1.0.27?

[RB]

So – yesterday and this morning Spacedesk was being uncooperative again so I turned off the tablet client and the Win10 Server applet would NOT disable itself.

IE: Windows was still being told there was an additional monitor (so certain apps were stuck on that monitor and inaccessible, Teams particularly), and in the ‘Settings’ menu – the ‘Off’ swtich was not working.

This morning, reboot laptop, and the Spacedesk server is STILL telling Windows there is an additional monitor (there isn’t), and the Setting menu in the Spacedesk Server applet is completely unresponsive.

NO idea what has changed recently, but Spacedesk itself goes from bad to worse, again.

[spacedesk Lea]

Hi @nosotrospapaya,
Thanks for the confirmation.
Could you please try the following:
1. Go to C:\Windows\System32\drivers\UMDF, find spacedeskDriverHid.dll and delete or rename it (make sure to save a copy before deleting it).
2. Reboot your primary machine
3. Open Device manager and check if you can right-click Uninstall now the spacedesk virtual HID Device.

[glda19]

yes
yes

in windows 10 no problem it connect by the first time

[Seddo_Korinzu]

Hello!
I have an Ipad Mini 5. Before the recent SpaceDesk update, I used it my Ipad as a monitor through spacedesk and it worked fine with zero issues. However I tried using it yesterday and was prompted to download the newest update of the software: BETA RC VERSION 1.0.27.
However after downloading the newest update, I can’t connect to my Ipad anymore. The Ipad app says “Cannot Detect Server” and I find this strange since before the update I had no issues connecting.

Even when I tried inputing the IP manually, it’s not connecting. I even got desperate and tried the HTML Viewer but that’s not working either. It no longer works with my IP.
SpaceDesk worked perfectly with my Ipad for the previous version, now it doesn’t work anymore. And despite the PC app updating, it doesn’t seem to work with the ole software for the Ipad? What is going on?

[lz_zxf]

HTML5 Viewer can connected.

[spacedeskchecksumerror]

This is really important to me too.

I started a topic on the old forum, which was replaced by this new one about 2 weeks after.

I have 2 GPU’s, I keep the more powerful (RTX 3070 Ti) for gaming in the motherboards primary slot, however this ends up as GPU 1 in windows, This works fine for everything but spacedesk

The 2nd card, a 730GT, so some reason loads into GPU 0, however spacedesk uses this card for the wireless display, which causes stuttering.

There is no way in the BIOS to change this (check with the manufacture) (and I can see why a laptop would have problems).

So, this feature to change the GPU in use, is really important.

[Hagemaroo]

Hello Team,
The software you guys have created is amazing although if a guide could be given regarding how to change the underlying GPU used by spacedesk, it would be amazing.
Currently I have a laptop with a NVIDIA 1060 GPU although spacedesk uses the integrated GPU. I have made relevant changes in the setting for NVIDIA to be my default GPU everywhere but SPACEDESK doesn’t seem to take affect. I have attached the screenshots for the same.

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[spacedesk Marcel]

Expired BETA version! Old outdated spacedesk BETA versions turn to black and white colors after December 31st 2021. Just download newest spacedesk version of Server software for Windows PC from https://forum.spacedesk.net and newest spacedesk Viewer version from App store for iOS, Android or Windows.

• 该回复由spacedesk Marcel 于 2年、 8月前 修正。

[nosotrospapaya]

Will send it one by one. 1 of 3

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[spacedesk Lea]

Hi @glda19,
Is spacedesk viewer connected over wireless or wired network?
Is your network stable/reliable?

[nosotrospapaya]

Yes spacedesk Driver v1.0.27 (for Windows 10) from the website.

[spacedesk Lea]

Hi @nosotrospapaya,
Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?

[lz_zxf]

My iPhone IOS 15.2
MY iPad iPadOS 15.2
My PC Windows 11
Spacedesk version ver:1.0.27

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[Galax2000]

Hi, i always refused to use the newer spacedesk versions because the touchscreen support got worse like the screen is running in 60fps but the touchinput gets detected in 30fps what is laggy as hell. this wasnt the case on older spacedesks versions from 2020, i also noticed that when i use the spacedesk wiever beta for windows 7 with the newest driver for the host machine, the touch is fine and gets detected with 60fps but the touch isnt calibrated.

[glda19]

Hi
I need to tray multiple times to connect my android tablet with windows 11.
I see than display lost connection

[spacedesk Lea]

Hi @babar66,
In case of Microsoft Store issue, you can also try the spacedesk Windows Viewer for Windows 7.
This is a Windows Desktop version of the Viewer app that can also run in Windows 10/11 machine.
You can directly download the MSI installer from our website.

Forum

[ken95]

My primary machine is Acer Aspire A315-57G with Windows 11 and secondary machine is a Acer Aspire V5-471 with Windows 8. When I’m connecting both laptop, the V5-471 model laptop keeps on connecting for like 10 minutes++ and the viewer app still say cannot detect primary machine. Same thing when I tried using the web site. At first, there are like few seconds connected but ain’t giving any responses (the app still black) and after a few seconds it crashes and after I can’t connect anymore.

[ninrez]

Disabled due to server error
Error code 2-5-6
Error info: 0-5-8 Disabled manually
Connected time: 00:01:39