Forum 论坛 spacedesk Discussions SpaceDesk crash my computer

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  • #6083

    when connected, the primary machine hangs, and the black screen on the Secondary machine. If you turn it off right away, then everything will return to normal, and if you wait, the taskbar pops up and the PC freezes until it is rebooted, it does not respond to anything.

    Updated video card drivers today in GeForce Experience
    Primary Machine
    – operating system Windows 10
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type wired

    Secondary Machine
    – Viewer type Windows
    – network connection type wired

    spacedesk Lea

    Hi @ner1kel,

    Unfortunately we cannot watch the attached mp4 file your sent, it exceeds the allowed file size.
    Could you maybe upload it on dropbox (or other cloud storage app), or maybe on youtube?

    For further analysis, could you also please send us the following logs:
    – most recent *.dmp file in C:\Windows\Minidump folder
    – diagnostic logs generated via spacedesk Driver Console -> Diagnostics -> Save All Information.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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