Hi @dd-b,
With Windows 10/11 primary machine, you should only enable one screen resolution on your viewer app settings.
In your case, please try to use native screen resolution only (recommended).
In case you select custom resolution, please select one that has * marked resolution, it matches your device’s aspect ratio and will not stretches/distorts your viewer screen.
As for the non-beta version, it is not yet available.
We are still in beta, we already have an expected date of release (for non beta version) but we are not sure yet.
Don’t worry! Thousands of spacedesk downloads daily (millions since 2014). There has never ever been a single verifyable report that spacedesk has ever done any damage to any files or Windows PC environment. In this case I assume that Windows has re-arranged your Desktop shortcuts and/or Desktop icons. Windows sometimes does this when it detects new display graphics adapters. Our engineers will contact you on Monday morning by email to help you find your files again.
Ok, I cant attach the .zip file. It says the file is to big (1.3MB)
Here is the .log if that helps?!
Update… Also not allowed to upload this kind of file… Do you have an email adress for me?
Hello!!
i use gigaset qv1030 tablet with android in client. I have same problem with touchscreen in msfs. Added the diagnostic like u did. I hope u can help me to fix it. Thanx
HELP
I have installed the latest version of Spacedesk for windows 10 and during its installation the screen went black for a few seconds and when it came back, there was nothing on my desktop. More than 300 GB of important photos missing. I can lose my job because of this, I am desperate, please I need help urgently
Hi @awm,
Unfortunately, DebugView.log file is still not included in the recent diagnostic folder.
Could you please try our most recent spacedesk Driver v1.0.33 on https://forum.spacedesk.net.
We have improved our diagnostic logs collection on this latest version, hopefully it will now include the DebugView.log file and other driver log files that we need to further analyze the black screen issue on your side.
Please follow the same procedure on spacedesk Driver Console -> Diagnostics:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
Hi @wastanley,
Please make sure that you are using the most recent spacedesk Driver v1.0.33.
For further analysis, could you please run the spacedesk Driver Console window -> Diagnostics on your primary machine, then follow the steps below:
– switch Diagnostic ON
– connect viewer app and reproduce the error 2-5 issue
– switch Diagnostic OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I used Spacedesk beautifully for 1-day. It worked like a charm. The next day I went to use it it couldn’t find the IP address so I had to try re-loading several times. I also tried downloading Duet Display out of desperation but that didn’t work either. Today, when I try connecting via Spacedesk, the IP address pops up but I’m getting the ERROR CODE: 2-5, ERROR INFO: 0-5 note on the secondary device and a Spacedesk Error note (Error – Duet Display… driver detected).
I’ve uninstalled the Duet Display and it’s no longer showing on my computer and restarted it so that should be gone.
Thanks for any help you can give.
Hi @swider1337,
For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Can you also please tell us your secondary machine info:
– Operating system
– spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
– Network type (wired/wireless)?
Hi @lapizhilera,
Thank you very much for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.33 available on our website
Forum
Hi @schneider97,
Thank you very much for sending the diagnostic logs.
1. Based on the logs the spacedesk server status was stopped.
Did you manually switch off the spacedesk Server (in the spacedesk console app) after the disconnect? Or did it switch off automatically after disconnect?
2. Did you turn off the In-game overlay settings in the Nvidia GeForce Experience window, then reboot?
Hi @kjstech,
On spacedesk Windows 10 Viewer app, please check the Settings -> Display -> Keep display on if it’s active.
Oh I just ran into a bug with the Windows 10 viewer. My screen just went black. I had to wiggle the mouse on that computer and it came back on.
I’d like to continue to use the Windows 10 app version of the viewer but I won’t be able to do that if the computer puts the monitor to sleep in time. The Windows 7 version of the app somehow prevents the computer from sleeping the display.
Ah ok I was using the Windows 7 app, but I do have windows 10. I went into the Microsoft store and got the Windows 10 version of the app and by default those options you mentioned were turned off.
I’m using the new app and so far it seems good. Thanks for your help!
Hi @kjstech,
If you are using spacedesk Windows 10 Viewer app (from Microsoft Store), you can disable the screen view transformation via Settings -> Display -> View transformations.
If you are using spacedesk Windows 7 Viewer app (Desktop version 0.9.37), the option to disable the screen view transformation is not yet available and might not be available any time soon.
We are currently very busy with higher prioritized features and bug fixes.
Hi
I am using windows 11 on both my PC’s . Spacedesk works with Wifi but not with lAN cable . Can any one help me
Hello,
I’m using the iPad Pro 12.9 (2020, Cellular + Wi-Fi, iPadOS 15.0.2, Sold in Mainland China), and it was unable to find the server. I have checked the Local-Networking switch in the Settings and it was on.
I was thinking that the reason caused this problem was the spacedesk App may not supported an iOS Region-Specific feature called “Network Access Permission” yet. (Introduced in iOS 10)
This feature was currently available on the iOS device with Cellular function (both iPhone and iPad) that sold in Mainland China, the non-cellular (Wi-Fi only) version of iPad that sold in Mainland China was not affected by this.
It basically was when the App running for the first time, iOS will showed a prompt pop up to ask user “Allow ‘App’ to use wireless data?” and iOS will block all the network access (including Wi-Fi and Local-Networking) for this App until user allows it from that prompt.
The prompt was controlled directly by iOS and seems like it does not allow developers manually checking it, but if the App only using socket for networking, this prompt will never popup and causing the users was never able to use the App’s networking features. The workaround for that is called some networking API (eg NSURLRequest) to trigger the prompt.
I have test the spacedesk App on my iPhone 12 Pro (iOS 15.2.1, Sold in HongKong SAR, China) and my iPhone XS (iOS 15.2.1, Sold in New Zealand) and those devices was able to find the server without any problems.
After I doing some research I found most of people who cannot use the spacedesk App was running it on the Chinese model of iOS device. (including me..) So I was wondering maybe that was the reason causing the spacedesk App was unable to find any server even the Local-Networking switch was on.
Looking forward for the spacedesk teams to solve this problem.
Best Regards.
Reference:
https://forum.unity.com/threads/face-capture-face-capture-app-cannot-access-network-on-chinese-ios-device.1209526/
I have took a screenshot from my iPad and it shows the “Network Access Permission” prompt pop up.
Hi @ner1kel,
Unfortunately we cannot watch the attached mp4 file your sent, it exceeds the allowed file size.
Could you maybe upload it on dropbox (or other cloud storage app), or maybe on youtube?
For further analysis, could you also please send us the following logs:
– most recent *.dmp file in C:\Windows\Minidump folder
– diagnostic logs generated via spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @francois,
Please make sure that you have the updated primary graphics adapter driver.
Desktop duplication on Windows 10 only works if your primary machine’s graphics adapter is updated and supports WDDM 2.0 – above.
To check, please run dxdiag.exe, go to the (primary) Display tab and check if the Driver Model is WDDM 2.0- above.
If graphics adapter is already updated and still has WDDM 1.3 – below driver model, then this is a Windows IddCx Display Driver limitation and there’s nothing we can do about.
Hello all,
I have installed spacedisk to my Android TV. All things worked good but when I tried to change the resolution to 4K(native resolution),it told me the ‘native resolution’ is too big.(when using native resolution,it is 1080P) I felt uneasy about it. What should I do to set it to 4K?
Thanks.
Hello,
when I use spacedesk to connect my iPad as mirrored screen of main screen image is stretched to aspect ratio of iPad even though I set 1920×1080 for screen mirroring. Currently running iPadOS 15.3 on iPad Air 4th Gen and Windows 11 on laptop. This looks like some collision between spacedesk and Windows 11 because on Windows 10 machines it works just fine.
when connected, the primary machine hangs, and the black screen on the Secondary machine. If you turn it off right away, then everything will return to normal, and if you wait, the taskbar pops up and the PC freezes until it is rebooted, it does not respond to anything.
Updated video card drivers today in GeForce Experience
info:
Primary Machine
– operating system Windows 10
– graphics adapter (AMD/Intel/Nvidia)
– network connection type wired
Secondary Machine
– Viewer type Windows
– network connection type wired
I recently started to use spacedesk, on my two laptops and android tablet it works 100%. but when I use it on my desktop I can only extend the monitor and not duplicate it, any advise on how to duplicate the second monitor. I am using windows 10
Hi! Your app is the best! But I have a problem that my Android Tablet (Optima 7.13 TT7013AW) with android version 4.4.2 does not see the laptop, I really want it via USB So that Wi-Fi traffic is not consumed, I will be very happy if you help me
((I have already read the documentation about the application and I did not succeed, the tablet does not see, although I turned on the USB Modem)
Hello
The remote screen (Laptop) 10″ screen renders in portrait despite the host computer having the remote screen set to landscape. Changing this does affect the remote screen but if I set it to landscape it goes to portrait if i set it to portrait it goes to landscape but stretched and looks crap.
This error only occurs when using the client app on the windows 11 laptop . If i use the HTML 5 browser client the screen is rendered correctly.
Is there a fix for this?
Hi @angry7,
We have sent you the link where to download the spacedesk_driver_Win_10_64_v1024_BETA.msi on your email that you used to register here in the forum. Please check.
Hi @ranvet,
That’s expected as long as this VPN (MBTun Userspace Tunnel #3/10.67.225.171/53) is active on your primary machine it might prevent spacedesk from network discovery.
Another thing you can try is to add “C:\Windows\system32\spacedeskService.exe” into the “Allow List” of your Malwarebytes settings to exclude spacedesk from all detections.
Hi @ranvet,
Thank you very much for sending the diagnostic logs.
Log shows that there is an active VPN (Virtual Private Network)
MBTun Userspace Tunnel #3/10.67.225.171/53
Maybe this is the VPN of the installed Malwarebytes Antivirus software?
Please also check spacedesk Instruction Manual chapter
TROUBLESHOOTING->Network Connection->VPN (Virtual Private Network)
Hi @righteoushundred,
Thank you very much for sending the diagnostic logs.
The logs do not show any errors nor anything unusual. Sure that logging was enabled in spacedesk Driver Console while the issue happened?
Firewalls sometimes cause such disconnects.
We see that Kaspersky firewall is installed.
Did you tell the Kaspersky firewall not to block C:\Windows\system32\spacedeskService.exe on TCP/IP port 28252 ?
PS: Please always make sure to update Windows Primary machine to the most recent spacedesk version (we see that you still have Beta RC v1.0.30 – there is a newer one available already)
Hi @blaaue,
Thanks for sending the updated setup log files.
Based on the setup log files, spacedesk Drivers seems to install properly.
Could you please check if spacedesk Server is running on your primary machine, just run services.msc and check if you can find the spacedeskService with status “Running” and if you can find spacedesk tray icon in the task bar notification area.
By the way, please try the most recent spacedesk Driver version 1.0.31 on the website https://forum.spacedesk.net.
Hello Lea,
I tried your suggestion and checked the display settings to see if there was a detached secondary display while spacedesk is showing “Connected – Display OFF”.
It did not detect another display. The driver console says the connection is ongoing. Also after about a minute, the client disconnects.
When I click on the X in the upper right-hand corner of the client laptop (windows 7) screen and I get the space desk windows VIEWER popup, and I click on the “View problem details drop-down, I get the following:
( Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: spacedeskWindowsVIEWER.exe
Application Version: 1.1.250.37
Application Timestamp: 61e50f39
Hang Signature: 793f
Hang Type: 1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 793fd855c6f44369307d358252508337
Additional Hang Signature 2: bc6f
Additional Hang Signature 3: bc6f1fbcd041e5daf5f5ec5cbc0c97c5
Additional Hang Signature 4: a499
Additional Hang Signature 5: a49969c7735e5521042e733f28c22dad
Additional Hang Signature 6: 2681
Additional Hang Signature 7: 2681f81d2e64328b18cf29aca2bd2d76
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt )
I also ran the diagnostic routine again and created another diagnostic zip folder and will attach it.
Thank you,
John Wilson
Hi,
I’m connecting a W10 PC to another W10 PC, and can’t get the WiFi direct (over mobile hotspot) connection to work. The 192… IP for the WiFi direct adapter shows up green and normal in the viewer, but when clicked, the screen on the viewer goes black with “Connecting to 192..etc” for about a second or two, then it returns to the setup screen. I have an android tablet that *does* work fine connected to the same WiFi direct / mobile hotspot connection on the driver PC, with all the same spacedesk settings on driver PC.
* I’m using the latest driver and viewer installed on each respective machine. Both machines with latest W10.
* Connection works normally over the shared WiFi network. This problem is only when trying to WiFi direct to hotspot.
* Viewer PC functions normally using the mobile hotspot connection (e.g., full internet access).
* spacedesk is listed as firewall exception on both machines.
* I’ve checked through switching all the settings I could think of. I’ve done restarts, and tried, for example, starting the spacedesk apps only after making the hotspot connection.
Anyone else have this experience? Any insights or suggestions would be appreciated – thanks.
After updating I can not connect to the monitor on the client gives a black screen and the inscription “Connected-Display OFF” and after about 20 seconds there is a notice of disconnection “Disconected by server”
As of 23.01.2022 I have the latest drivers installed on both devices and the latest versions of spacedesk
When trying to connect to the server through the android app the same “Connected-Display OFF” error appears
Rebooting, rolling back drivers and program versions didn’t help, rolling back to the system checkpoint didn’t help either
While I was writing the text above, the server was no longer displayed on the client
I tried doing the steps again. See if the attachment is complete now. So that you’ll know, I have a Dell Inspiron 3671 desktop computer with Windows 10. My graphics card is MSI NVIDEA 710. I have a Dell wireless 1707 card (802.11BGN+Bluetooth 4.0, 2.4 GHz). The tablet that I’m using as my other monitor is Samsung Galaxy Tab E 9.6 (modal number SM-T560NU) and Android version 7.1.1.
I have two problems:
(1) Mouse pointer is trapped in the browser until I close the viewer tab by pressing Ctrl-W. How can I move the mouse pointer outside the browser without closing the viewer tab?
(2) How can I open the three-bar-menu located on the top-left of the viewer by mouse?
I’m using Chrome on Linux.
I could not explanations of how to do the above things in the documentation.
How can I do these things?
Thanks.
hi. i connected 2 computers with ethernet cable (point to point) and i configured a new spearated network. when i try to transfer a file from the Pc A (where there is SpaceDesk Server) to Pc B (SpaceDesk Client), the transfer speed is about 106 MB/s (not Mb/s) but when i use Spacedesk, on the topbar of the window, i read 40 Mb/s and it creates lag.
I connected Pc A and Pc B with ethernet to get the maximum network speed and to avoid lag using an High quality image streaming.
How can i tell spaceDesk to use the real speed of the network to stream my desktop?
Since last update the connection between my Windows 10 desktop and Android tablet viewer drops after a few minutes 1-3 minutes. I receive Error Code 2-5-8 Error Info 0-5-8 on the viewer side. Both Server and Viewer are updated to newest versions. Diagnostic file attached. This problem is new. Software was working perfectly until yesterday. No known changes
Careful! Let us not confuse things:
We did NOT discontinue resolution auto detection in spacedesk Windows Viewer.
Both spacedesk Viewers for Windows (Win10 Microsoft store and Win8.1 native) DO support automatic recognition of native Viewer device resolution.
Just make sure you understand the settings menu in both spacedesk Windows Viewers (it works the same way):
Up to two resolutuions can simultaneously be specified:
– Native resolution
– Other custom resolution
If you specify both resolutions, then Windows on the Primary Machine selects one of them
(you can still change the selection on Primary Machine Windows Display Control Panel)
If you specify only one resolution, then Windows on the Primary Machine has to use this one.
If you specify only the native resolution, then only the native resolution can be used.
Please update to newest version on BOTH spacedesk Primary Machine on Windows 11/10/8.1 AND spacedesk Viewer device (Secondary Machine) on Android, iOS or Windows.
Hi @awm,
Thank you very much for sending the diagnostic information.
1. Please make sure BOTH sides are updated to new versions:
spacedesk Driver v1.0.31 On Windows 10 ( https://forum.spacedesk.net )
spacedesk Viewer v0.9.92 on Android (update from Google Play Store).
2. If the above doesn’t help, please update your AMD Radeon R6 graphics driver to newest version.
You can download the latest graphics driver installer from their website https://www.amd.com/en/support.
3. If it still does not work, please send diagnostic information again.
Attention: The diagnostic information which you sent before was incomplete. Did you switch diagnostic mode to OFF before saving to file? Please make sure that a file named DebugView.log is present and included in the logfiles.
Same problem using Windows 10 for server and Windows 7 for viewer, using last version in both cases.
Also reinstalling multiple times.
Hello, I am getting the same error “Connected – Display OFF” on my Client Windows 7 laptop.
I removed and reinstalled both the server Windows 10 laptop (Windows 10 64 bit version 1.0.31) and the client Windows 7 laptop (Windows 7 version Beta III v0.9.37) multiple times and I still get the same screen error “Connected – Display OFF” on the Client Windows 7 laptop.
Prior to the latest update, it was working fine.
I ran the diagnostics and will attach the Zip file.
Just use the newest version always. Today (January 19th 2022) this is Beta RC v1.0.32 on Windows 8.1 and Beta RC v1.0.31 on Windows 11/10
It seems that touch DOES work on spacedesk Viewer for Windows 10 (from Microsoft store).
However it seems to be very difficult to activate the functionality.
Please try the steps below:
-> Tap once to activate the green menu bar at the top of the screen.
-> While the green menu bar is shown, do a three-finger-tap gesture
-> This should bring up the dialog to enter touch mode
Please let us know if this works for you.
In the meantime we will consider to rework this user interface sequence and/or update the documentation.
I should point out: the Absolute Touch option works on the Windows 7 viewer, not Relative Touch. I don’t know what the difference between these functions is supposed to be. There only appears to be one Touch option on the Windows 10 viewer – perhaps that is Relative Touch only?
Hi,
Yes, that works. I tried the latest Windows 10 viewer again, and it still doesn’t work.
Got the very same problem – display screen in Black & White. Tried to update version but cannot find v1.0.23 as you´d suggested.
Hi @xrarach,
Are you using the spacedesk Windows Viewer from Microsoft Store?
Could you please try with the most recent Windows 7 viewer v0.9.37 + latest spacedesk Driver v1.0.31 available on our website https://forum.spacedesk.net#download.
Hi @daniel_01,
Could you please send us the following for further analysis:
– dxdiag file of both your primary and secondary machine (just run dxdiag.exe then click “Save All Information”)
– a picture of your monitor setup in portrait mode where touch is not working correctly or maybe a short video showing the touch issue
– which windows viewer app are you using? Microsoft Store version or Windows 7 desktop version?
Hi @tcoyle,
Thanks for sending the setup log files.
Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://forum.spacedesk.net#download.
If the same problem still persist please try the following steps:
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
– select “Not listed” then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}
Then try again with the installer.
