Hey everyone,
I’ve been diving into Spacedesk and its capabilities, especially regarding how it handles high data loads from SAN (Storage Area Network) storage. As we know, SAN environments can produce significant data traffic, and I’m curious about Spacedesk’s performance in such scenarios.
Key Points to Consider:
1. Data Compression: Spacedesk utilizes data compression techniques to optimize the transmission of data over the network, which can help manage high loads effectively.
2. Network Optimization: It supports various network configurations, allowing for adaptive bandwidth usage. This means it can adjust to available bandwidth, which is crucial for high data loads.
3. Multi-Display Support: For users with multiple monitors, Spacedesk efficiently manages the data streams to ensure smooth performance across all displays, even when accessing heavy data from SAN.
Looking forward to hearing your insights!
Hi @colinwhipple,
Error 2502/2503 is usually caused by having no write access to the Temp folder where files are typically copied during installation. If you have no admin rights in the user account you have logged in while installing spacedesk, you might encounter this issue. Also, are you installing in the default installation path or did you choose a custom installation path?
If you have admin rights, can you try the following steps and see if this resolves the issue?
1. Go to local disk C: and open “Windows” folder
2. Locate and right-click the “Temp” folder
3. Go to Properties > Security > Advanced
4. If pop-up window shows a Continue button, click on it.
5. Under Permission entries, double-click on “Users…” then click on Full Control
6. Click Apply.
7. Click “Yes” and “Continue” for any warning messages that appear.
8. Proceed with spacedesk installation
Hi @edward1960,
glad that it’s now fixed!
We will now close this topic.
Deinstallieren nicht möglich.
Auch Microsoft Program_Install_and_Uninstall.meta.diagcab bringt die gleiche Fehlermeldung.
Erst ging es mit 2.1.22.0, nach Update auf 2.1.23.0 blockierte es.
Deinstallation nicht möglich.
Neuinstallation mit 2.1.22.0 oder 2.1.23.0 nicht möglich.
Ein Laptop ist der Client. Der sieht den Server noch.
Ein zweiter PC als Server wird vom Client nicht erkannt. (2. Problem)
Hi, an update: With Spacedesk 2.1.23 and Icue 5.19.104 the issue has gone away. Spacedesk can now be used together with Icue.
Hi @demon0616,
We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.
Hello,
I have a strange issue whereby the primary IP that is shown on the client’s Spacedesk Viewer shows green and then changes to red, during startup of the computer that runs the Spacedesk Driver Console.
I leave the client machine on, then reboot the server machine. During startup, while looking at yher Spacedesk Viewer on the client machine, I see the IP address of the server machine is showing in green to denote a successful connection. While the startup continues, the IP address of the server machine changes to red. I can ping the server from client without any problems and I did read elsewhere that Spacedesk client checks for a connection using a bog standard ping. That begs the question “Why can I confirm connection with a manual ping but Spacedesk cannot?”
After trying lots of different things, I realised that after restarting the Spacedesk service on the server machine, I could see the server’s IP at the client side being shown in green again! Alternatively, turning off Spacedesk Driver at the Spacedesk console of the server machine and turning back on has the same effect.
I carried out another test and restarted the server machine but disconnected the docking station (a Dell D6000 dock) and this time, the IP address of the server showed in green all the time! Once I reconnected the Dell D6000 dock, the IP address turned red and disconnecting would cause it to turn green!
I cannot understand this and I will be interested to know why I can ping the server from client via the Command Prompt, but SpaceDesk Viewer on the client machine fails to do so, unless the Dell D6000 docking station is disconnected. Of course, there are various workarounds via scripts and use of eventing software but this is something that is baffling me and I hope someone can help.
In the log file I do see “EXCEPTION: SCNetworkInterface.Enumerate – Index was outside the bounds of the array” which could be pointing to a bug in the code. Perhaps the code has enumerated the network adapters during startup and finds my wifi adapter only (since the Dell Dock is yet to be initialised). Later on, during the startup process, when the Dell Dock has been initialised, a new network adapter (Dell Giga Ethernet that’s part of the Dell docking station) is detected but Spacedesk has already enumerated a table of 1 network adapter earlier and tries to access this new Dell Giga Ethernet as the second item in the array but of course, this results in an index out of bounds error.
Please can you forward the above information to the engineers for their perusal?
Thanks in advance,
Good Morning,
same issue hier, MacOS Ventura 13.6.9 connect to Windows 10 Pro ( Spacedesk Version 2.1.23)
No access . If i run html 5 on Windows Desktop, same did not connect.
🙁
any advice ?
thx
Franco
Server PC: Windows 11 Enterprise
⇒Spacedesk Driver：v2.1.23
Client PC: Mac OS Monterey ver 12.7.6
In the above environment, I want to use the spacedesk HTML5 VIEWER on the Client PC to view the screen of the Server PC.
However, starting last week, the connection suddenly stopped working, and I am unsure of the cause.
Could you provide some advice?
The network address specified in the HTML5 VIEWER was correct. When I try to connect,
the error message ‘Could not connect. Connection Timeout. Make sure your Server-IP is correct.’ appears.
Hi @xium,
Have you tried using other devices as your viewer to see if the issue also happens there?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app with your S9 FE+.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.
If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.
Thanks!
Yes sorry it’s on Windows 10 where spacedesk is a server and i connect my tablet to my PC to be a Second monitor
We assume you are talking about spacedesk Driver on Windows 11 or Windows 10. Correct?
Seems to be a configuration error on the server hosting the viewer app. In the browser console, there’s an error during connection:
Refused to connect to ‘ws://192.168.1.204:28252/’ because it violates the following Content Security Policy directive: “default-src ‘self’ ‘unsafe-inline’ https:”. Note that ‘connect-src’ was not explicitly set, so ‘default-src’ is used as a fallback
Happens in different browsers all the same.
Dirty workaround is to save the viewer page to the local hard drive and load it from there. Incorrect CSP is not applied then, and it works, although with some minor glitches.
I had the same issue with my Lenovo Tab P11 Pro Gen 2, and I solved it by going into USB Preferences and switching from ‘File Transfer’ mode to ‘USB Tethering’ mode. This fixed the connection issue for me.
Hi @lolizi4ka,
based on the log file, it is still the old spacedesk Driver v1.0.65 that is being installed.
Hi @lolizi4ka,
could you please try to install the latest spacedesk Driver v2.1.22?
The installer MSI is available on our website.
Hi @sto,
could this article from Microsoft be what you are looking for? It might help with your setup:
“Start the presentation and see your notes in Presenter view”
(https://support.microsoft.com/en-us/office/start-the-presentation-and-see-your-notes-in-presenter-view-4de90e28-487e-435c-9401-eb49a3801257)
Hi @coffinasf,
please send us the spacedesk diagnostics of this issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the generated (compressed/.zip) folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Hi @getor22,
if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).
Today I tried to connect to spacedesk on the local computer but it didn’t work. It worked before, for a long time, but now I can’t make it connect.
Windows 11, connecting from a browser client (just waits for some time and turns the page red: Could not connect. Connection Timeout. Make sure your Server-IP is correct) and from spacedesk VIEWER (Cannot detect Server!)
Updated the driver from the spacedesk console.
Restarted the computer.
Double-checked the IP address in the web client and the console.
Checked Windows Firewall exceptions; both spacedesk and spacedesk service are enabled.
What else could be wrong?
Ran the diagnostics, logs are attached as described in console.
Pls help!
Hello! I have such a crooked picture when connected wirelessly or wirelessly, no matter what settings I turn, nothing changes. The cursor and windows move normally, but the color correction is strange. How can this be fixed? (The attached file is additionally compressed)
Tablet: iPad mini 5, ios 17.6.1 , app version 1.92
The PC version of the application is 2.1.22, windows 10 x64
Hi @edward1960,
incompatibility to other software applications is quite challenging to resolve.
We can only suggest to contact Corsair and send the crash report to them.
Nicole,
Excellent, such a simple fix, though it is somewhat hidden in Win11, and strangely I have did not set that on the old laptop (I just checked it) – no matter it is working perfectly.
Thank you.
There is no Duplicate these display in the settings menu of windows10/11 64bit viewer
Hi,
I have just 1 external monitor!
Your advice to extend the display fixed the issue, and everything works well!
thank you so much for the help!
with regards
Raj
Hi @nhienle,
have you tried to manually input the IP address of the primary machine (server)?
For reference, please check Step 1 of “Cannot discover Primary Machine” user manual topic
(https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html).
Hi @smamux,
Yes, you can download the Spacedesk Android Viewer via the Amazon App Store. For more detailed information regarding system requirements, check out our User Manual on the topic System Requirements. Thank you.
I’ve got the same issue. Spacedesk does not work via USB connection. Tried different USB ports in my laptop, tried different USB Cable.
I’ve attached the diagnostics files which I gathered while I pluged in an USB 3 port (C in tablet, C in the laptop).
Laptop: DELL with Win11Pro 23H2 (22631.4169), x64, Intel Core i7-1265U 1.80.
Tablet: Lenovo Tab P11 Pro gen 2 (Model: TB132FU), Android 12
Spacedesk Android app: v2.1.15
Spacedesk Win app: 2.1.22
Do Spacedesk support second screen with HUAWEI MatePad 11,5″S and non-Huawei laptop with Windows 10/11 ?
The latest graphics driver was installed only on the primary machine. Now updated on viewer. Ver. 561.09 (GeForce Game Ready)
Sent information about DirectX
Hi @rizzie,
Thank you for providing your viewer device logs. From analyzing your logs, we saw that rendering is failing. May we ask also for the details from your DirectX Diagnostic tool by following these steps:
1. Press Windows Key + R to open Run dialog box
2. Type “dxdiag” in the dialog box then press Enter.
3. On the DirectX Diagnostics Tool window, click on “Save All Information…”, then select a location where to save your DirectX info.
4. After saving your DirectX info, please attach the file to your next reply or upload to Dropbox if file is larger than the 512 KB.
Also, can you check for us if you have the latest graphics drivers on your viewer device? Thank you!
Hi. I love your program and use it every day for remote access to 4 of my PCs in local network. But due to the nature of my work I often have to switch between them and every time I get a window “remove control” reminding me to leave remote access and asking me to click “take control”. I wanted to ask if there is a way to remove this window? It is very annoying. I would like to ask if there is a way to remove this window as it interferes a lot with the workspace on the remote PC, so that when you click on the workspace on the remote PC, the connection would happen immediately without the need to press “take control”. It is desirable also after disconnecting from the remote PC not to pop up the window “remove control – ok” after disconnection. In the settings I have not found anything that could disable these messages. Maybe it is possible to change or replace some file in the system?
I will be grateful for any help or throw a link to the top in which already asked about this topic. My cursory search did not yield any results.
I have Windows 11. version of the application from Microsoft Store.
I attach screenshots of the windows that bother me.
Hi @edward1960,
Can iCUE detect non-Corsair devices and still show it in its Dashboard?
If this is the case, could you please try the following?
– Connect spacedesk Viewer app then open Device Manager. Go to View -> Devices by connection (please see attached screenshot).
– Look for spacedesk virtual Bus and expand it.
– Select spacedesk Mouse, right click on it then select “Disable device”.
– Open iCUE.
Please let us know if iCUE still crashes after trying the steps above.
I would like to support this feature too. Because my Surface Pro 11 laptop is also running on Qualcom Snapdragon X Plus CPU. The issue is the same: the second monitor status is connected, but I not displaying anyting: Connected – Display off.
Hi @phamlong,
Please send us the spacedesk diagnostics of the USB-C 3.0 cable connection issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Hi @mohamedwaly,
it seemed that you sent the same video as your previous post.
Could you please send us the spacedesk diagnostics?
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Hello @rizzie,
Upon checking your diagnostics, there are no problems in your server machine. Just to clarify, on which device are you playing a video or opening a browser, on the server or the viewer? Does the viewer crash when the freeze happens or do you close then reopen it? Also, to further assist you on your issue, may we also ask for logs from your viewer device by following the steps below?
1. On your secondary machine where you run the spacedesk Viewer app, please download the DebugView app thru this link: https://download.sysinternals.com/files/DebugView.zip
2. Right-click -> Extract the contents of the DebugView.zip, and run the Dbgview.exe as administrator.
3. In the Capture tab, make sure to check the “Capture Win32”
4. Run the spacedesk Viewer app and connect to your server machine and try to reproduce the issue.
5. In the DebugView window, there should be spacedesk viewer traces starting with “SA [xxxx:xxxx]:SAxxxxx…..”
Please save the DebugView traces into a log file, and make sure to change the format to .txt file before attaching it to your reply. Thank you.
Hi @edward1960,
thank you very much for the detailed input.
We will further investigate tomorrow and possibly get back to you with further questions.
Hi, I’ll try to be more specific. If I install spacedesk on the pc and not yet start it on the android tab all goes well, whether I turn spacedesk on the computer on or off does not matter. Please note the screenshot “starting point”. Please note the settings: usb is off, spacedesk is on and recognizes my dual 10gb network cards. Then I exit icue and restart Icue, all is still ok.
Now I turn on my android tab and start spacedesk on the samsung tab 3. It connects the screen, so spacedesk works. When I now exit Icue and restart (or reboot or start the computer) Icue crashes. No malfunctioning items in device manager. See screenshot “Crash”. With the computer still on, I then turn off spacedesk on the computer, and Icue can be started again and works (see screenshot “works again”). Strangely while turning off Spacedesk, it get a beep in windows which normally indicates it stops a usb device, while I have usb turned off in Spacedesk. If I turn spacedesk on, I get a beep that I think indicates it starts a usb device again (even while usb connection is turned off. To me as an amateur it seems like this usb thing kills Icue…. If you have further questions, please let me know Edward
Hello @rizzie,
Which screen freezes after some time of use, the second screen or the primary monitor?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.
If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.
Thanks!
Hi @edward1960,
we tried to reproduce your problem with iCUE software installed. But we could not reproduce your observation. Probably because we do not have any Corsair devices. Can you please find out to which specific connected Corsair device this problem is related to (connect/disconnect devices individually)? Or does it happen on your side even without any connected Corsair devices?
Are any of your Corsair devices connected via USB? You could also try to disable “USB Cable Driver Android” option in spacedesk Driver Console. Is the problem still happening without “USB Cable Driver Android” option activated?
I’m going to use Spacedesk for the first time today
After connecting my tablet and PC with C to A cable
I was preparing to use it
2nd time after setting up
The mouse pointer on the monitor, the touch function, and the screen display are displayed
All worked fine, but the second monitor stops and disconnects a few seconds later as soon as the setting window on the first monitor is moved to the second monitor
As soon as I tried to disconnect from my PC because the function didn’t work, I got a blue screen.
After that, I reconnected the tablet and changed the magnification from 175% to 100%, but the same thing happened again and the blue screen occurred.
Can anyone help? I don’t know why this is happening.
I will enter additional information for those who will help me.
–
Blue Screen Error Code:
STOP Code : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Failed: VBoxMouse.sys
–
Tablet Model: T40_Plus_KR
CPU : AMD Phenom(tm) II X2 550 Processor
RAM : 16GB
GPU : NVIDIA GeForce GT 1030
virtualization:enabling
