[spacedesk Nicole]

Hi @kyorofv,

yes, by direct ethernet cable connection (crossover) between Windows machines.

[spacedesk Nicole]

Hi @bprestley,

please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Nicole]

Hi @mohamedwaly,

To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @slagr,

spacedesk does not support Windows remote desktop.
Remote desktop feature is currently not included in our short term or long term plans.

[spacedesk Nicole]

Hi @zahy,
please refer to the separate post (https://forum.spacedesk.net/forums/topic/issue-with-spacedesk-display-screen-cast/?view=all).

• This reply was modified 3 months, 3 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @zahy,

Please try the following:
– select File Transfer mode instead of charging mode on the Android device
– turn off USB debugging on the Android device
– restart the Android device
– restart the Windows machine
– different USB cable
– directly connect to a USB3.0 or USB2.0 port

If the above suggestions did not help, please send us the generated diagnostics folder to further analyze the issue.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps provided and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @misovicb,

the spacedesk Driver should be able to handle multiple client connections.
Were you not able to connect the two Android tablets?
Please download and install the latest spacedesk Driver v2.1.21.

[spacedesk Nicole]

Hi @jmusic,

the spacedesk virtual Speaker does not support mono channel.
Please check on the iPhone device if Mono Audio is enabled and if the left and right channels are balanced (Settings -> Accessibility -> Audio & Visual).

[spacedesk Nicole]

Hi @castaa,

I would like to request another diagnostics.
The previous diagnostic logs were incomplete.
Please follow the diagnostic collection steps provided in the Diagnostic’s right-side panel of the spacedesk Driver Console. Screenshot of the same steps is attached.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @rukirgaming,

Yes.
Please download and install the latest spacedesk Driver version.

[spacedesk Nicole]

Hi @juventino,

thank you for the diagnostics.
It seemed that the Android device was able to stay connected up to one hour.
The traces did not indicate any errors in the first 10 minutes of connection.
So far, we could not reproduce the issue on our side.
Could you please share how spacedesk is being used and which applications are running on your machine?
Is the Android device plugged to a USB hub or directly to a USB port?
Have you tried to plug the device in a USB2.0 or USB3.0 port?
Is USB debugging of the device disabled?

PS: DebugView tool captures available traces of running applications. This is why there’s Oculus and other software’s traces in the log file.

[spacedesk Nicole]

Hi @hawak,

if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).

[spacedesk Nicole]

Hi @donglee0612,

thank you for sending the diagnostic logs.
What is the model of your tablet?
Is it connected to a USB hub or directly to the computer port?
Have you tried to connect to a USB2.0 port?

• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @donglee0612,

thank you for the diagnostics log.
Unfortunately, it did not show that the USB was plugged.
After checking the Diagnostic Collection box, did you reproduce the issue by connecting by USB?

[spacedesk Nicole]

Hi @kevins

We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

[spacedesk Nicole]

Hi @nicoteix,

thank you very much.

In the spacedesk iOS viewer app’s Settings -> Resolution,
is the custom resolution enabled? If it is, then it might not be a match to the display’s aspect ratio.
You may select a different resolution or disable it on the app or
change the resolution in the Windows display settings (right Mouse Click on Desktop → context menu “Display settings”).

[spacedesk Nicole]

Hi @donglee0612,

did you wait for the “Save All Information” button to finish?
This will show the generated folder.

[spacedesk Nicole]

Hi @kokarka,

Please try the following:
– turn off USB debugging on the Android device
– different USB cable
– directly connect to a USB3.0 or USB2.0 port
– “File Transfer” is the selected option on the Android device

[spacedesk Nicole]

Hi @donglee0612 & @xlab,

please make sure that “File Transfer” is the selected option on your Android device when using USB.

[spacedesk Nicole]

Hi @juventino,

thank you for the diagnostics.
The traces showed something from Oculus, do you use VR while spacedesk is connected?
Do you observe the issue when desktop is idle?

[spacedesk Nicole]

Hi @donglee0612,

please follow the diagnostic collection steps (screenshot attached) in the spacedesk Driver Console
and send us the generated folder e.g. YYYY-MM-DD-HHmmSS-spacedeskRuntimeDiagnostics.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @wmartin573,

the spacedesk iOS viewer app is free to download from the App Store.

As per the discussion from the Apple community, this might point to a pending balance, subscription, or billing issue.
References:
https://discussions.apple.com/thread/253616908?sortBy=best
https://discussions.apple.com/thread/253947421?sortBy=best

[spacedesk Nicole]

Hi @romanra,

did you mean that there was delay or lag?
Did it happen immediately upon connect?
Have you tried a different cable when connecting by USB?
Have you tried to connect to either 2.4GHz or 5GHz network when connecting wirelessly?

[spacedesk Nicole]

Hi @juventino,

does the issue always happen?
Did the primary display freeze too?
Did spacedesk recover?
Have you tried a different USB cable?

To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the generated folder (zipped/compressed).
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @xlab,

you may try that next time when the same problem is encountered.
We will now close this thread.

• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xlab,

the log did not contain any spacedesk traces.
Please follow the collection steps and send the whole spacedesk Diagnostics folder generated by the spacedesk Driver Console.

• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xlab,

Please try the following:
– turn off USB debugging on the Android device
– restart the Android device
– restart the Windows machine
– different USB cable
– directly connect to a USB3.0 or USB2.0 port

If the above suggestions did not work, please send another diagnostics.
The first diagnostics was incomplete and did not have the DebugView.log and spacedesk driver traces. Please follow the steps to get the diagnostics and reproduce the issue by connecting the Android viewer app by USB cable.

• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xlab,

When the current version expires, spacedesk will still be able to connect but the image will be in black and white. A free version with extended expiry date will be released before December 31, 2024.

To further analyze the non-working USB cable connection,
please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

PS: This issue has been split from the other thread “Spacedesk not installing”
(https://forum.spacedesk.net/forums/topic/spacedesk-not-installing/?view=all).

• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xlab,

based on the setupapi.dev.log traces, it seems that it’s not only spacedesk that was having install/uninstall issue.
The marker “<ins>” appeared in several install/uninstall and did not continue:
– Device Installation Restrictions Policy Check
– Microsoft Bluetooth driver
(BTHENUM\{0000111f-0000-1000-8000-00805f9b34fb}_VID&0001000f_PID&1200\7&3025e752&0&6C24A62D7BF0_C00000000)
– Realtek WiFi 6 adapter
(PCI\VEN_10EC&DEV_B852&SUBSYS_485317AA&REV_00\00E04CFFFE88520100)

Have you tried a clean boot?

PS: Non-working USB topic has been split from this thread.

• This reply was modified 4 months ago by spacedesk Nicole.
• This reply was modified 4 months ago by spacedesk Nicole.
• This reply was modified 4 months ago by spacedesk Nicole.
• This reply was modified 4 months ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @blethz,

thank you very much for the feedback.
We are glad that the spacedesk Viewer app is now working on your side.
We will now close this thread.

[spacedesk Nicole]

Hi @blethz,

for clarification, the viewer is running on the laptop, right?
Do you also observe the FPS drop on other applications on this laptop?

[spacedesk Nicole]

Hi @ivypolaris,

does it always work with 30 fps?

Please send us the diagnostics to further analyze the problem.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @xlab,

could you please try the following?
– open the MSI installer from a different drive
– the default destination folder path is the Program Files, please change it to a different drive

If the suggestions above did not help, generate the MSI trace. Steps:
1. Download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
2. Extract the zip file.
3. Copy the spacedesk MSI installer inside the extracted folder then click the get_trace.bat
4. The script will prompt you to enter the MSI file name then press enter.
5. Once the issue is reproduced, please send the spacedeskmsi_trace.txt generated inside the folder.

NOTE:
get_trace.bat executes the Windows msiexec command as documented in Microsoft: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec

• This reply was modified 4 months, 1 week ago by spacedesk Nicole.
• This reply was modified 4 months, 1 week ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @xlab,

are there any pending Windows updates?
Check if there is an error via system file checker (sfc /scannow).
Please also check in regedit.exe, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver, if registry value “Start” is 3.

[spacedesk Nicole]

Hi @xlab,

have you tried to reboot the machine?

For further analysis, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply
or upload to Google Drive/One Drive/Dropbox/etc. and send us the download link.

[spacedesk Nicole]

Hi @andremoreirazoogmail-com,

spacedesk requires a Windows OS primary machine (server).
macOS as spacedesk primary machine is currently not supported. It can only be a secondary machine (client).
For further details, please refer to our System Requirements (https://manual.spacedesk.net/SystemRequirements.html).

[spacedesk Nicole]

Hi @bucc,

please refer to our user manual’s troubleshooting topic “Cannot discover Primary Machine” https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html.

[spacedesk Nicole]

Hi @blethz,

do you also observe the FPS drop on other applications such as media player or games?

[spacedesk Nicole]

Hi @qtei101,

thank you for the feedback.
We will now close this topic.

[spacedesk Nicole]

Hi @naketj98,

if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).

[spacedesk Nicole]

Hi @qtei101,

we released spacedesk Driver v2.1.21.
Please let us know if it fixes the issue.

[spacedesk Nicole]

Hi @qtei101,

we are currently investigating the issue.
We will let you know once it is fixed and released.

[spacedesk Nicole]

Hi @harald,

thank you for the diagnostics.
It listed four antivirus software and two firewalls. Is spacedeskService allowed on all firewalls?
The network profile Vodafone-FAD4 has ‘Public’ category. Could you please try to switch it to private?

[spacedesk Nicole]

Hi @harald,

can the Android viewer app discover the spacedesk primary machine?
Have you tried to switch spacedesk Driver to OFF then ON in the spacedesk Driver Console?
In case it did not help, please send us the diagnostics to further analyze the problem.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @blethz,

if the Audio feature is enabled on the Viewer app, please disable it and check if the FPS has recovered.
If it did not help, could you please try to close the applications that has high CPU/Memory usage one by one ?

[spacedesk Nicole]

Hi @orenyt,

keyboard feature is supported by the spacedesk Driver and Android viewer app.

As mentioned in the official documentation,
“On-Screen Keyboard option is available via On-screen Menu when Viewer app is connected.”

[spacedesk Nicole]

Hi @orenyt,

did spacedesk connect properly?
Was it only keyboard that was not working?
If you are using the spacedesk Android viewer app, have you tried to connect by USB cable and check if the keyboard feature is working? (To connect by USB cable, enable “USB Cable Android” in spacedesk Driver Console https://manual.spacedesk.net/AndroidUSBCableConnection.html).

To further analyze the problem, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.
• This reply was modified 4 months, 2 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @blethz,

there were no other reports like this before.
Which spacedesk Viewer app are you using? Is it the Windows 7 viewer or the viewer from Microsoft Store?
Have you tried to reconnect spacedesk while charging?
On your laptop, please check in Task Manager if the CPU, Memory, or GPU usages are too high and which application is causing it.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @amiga,

we released a new version of the spacedesk Android viewer app.
Could you please try it and let us know if it fixes the issue?

[spacedesk Nicole]

Hi @theboysgamer_yt,

this is an expected behavior of the “spacedesk Non-Commercial Viewer connected” pop-up window for users who use the free version of the spacedesk Viewer app.
If you wish to continue to use spacedesk as a free version, then minimizing the window is the only thing to do. Otherwise, you may switch to a commercial/licensed type spacedesk Viewer app.

• This reply was modified 4 months, 3 weeks ago by spacedesk Nicole.

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