Forum › Forums › spacedesk Discussions › Subject: Issue with spacedesk display screen cast
- This topic has 10 replies, 4 voices, and was last updated 4 months, 1 week ago by spacedesk Nicole.
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February 15, 2024 at 5:17 pm #25780sbertin930Participant
Hello,
I use Spacedesk on a newly reinstalled Nuc windows 10 server, and on a Samsung Android Galaxy tab A tablet. Before this reinstallation of Windows, everything worked fine. Now the tablet can connect to the server but its screen remains black. However, the touch function works more or less, which shows that the tablet and computer are connected. I’ve tried everything but I don’t know what to do.
Can you help me? Best regards. StéphaneFebruary 16, 2024 at 1:24 am #25782spacedesk ChristianKeymasterHi @sbertin930,
How do you connect your Android device? is it via USB or Wifi?
if it is via USB, could you please try unplugging your device -> turn off Android/iOS USB option in the Console -> turn on USB -> plug your device again.since its a newly reinstalled windows 10, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedeskif the above suggestion did not work, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.February 16, 2024 at 11:22 pm #25795sbertin930ParticipantHello,
I only use wifi . Each time I try to connect my Samsung galaxy tab A or my Iphone 14 pro I have the save message : connected display off.
Connection itself seems ok but the screen is black. As requested you can find down the recording of the problem.Best regards
Stéphane
February 16, 2024 at 11:24 pm #25796sbertin930ParticipantHere the requested file
Attachments:
You must be logged in to view attached files.February 19, 2024 at 3:24 am #25812spacedesk ChristianKeymasterHi @sbertin930,
Have you tried the suggestions on our previous reply?
Could you also try reinstalling spacedesk Driver?
Restart your Primary and secondary machine?We cannot view the files you have sent due to file type and size error.
Can you maybe compress it to a zip folder?
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, or maybe send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.please make sure to reproduce the issue and follow the diagnostic collection steps in our 2nd reply.
- This reply was modified 9 months, 2 weeks ago by spacedesk Christian.
February 19, 2024 at 8:40 am #25819sbertin930ParticipantRe tentative envoi attachemenent
February 19, 2024 at 8:42 am #25820sbertin930ParticipantFichier converti en ZIP
Attachments:
You must be logged in to view attached files.February 19, 2024 at 9:53 am #25831spacedesk ChristianKeymasterHi @sbertin930,
Based on your SpacedeskDiag.txt, you are using Microsoft Basic Display, Please update your AMD/Intel/Nvidia graphics adapter to the latest version.February 19, 2024 at 11:28 am #25833sbertin930ParticipantMise a jour du pilote carte graphique Intel fait : ca marche 🙂
Merci beaucoup
July 23, 2024 at 11:40 am #27641zahyParticipantI have the same issue but I dont know whether it’s the same error or not as this issue
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You must be logged in to view attached files.July 25, 2024 at 1:56 am #27652spacedesk NicoleKeymasterHi @zahy,
please refer to the separate post (https://forum.spacedesk.net/forums/topic/issue-with-spacedesk-display-screen-cast/?view=all).- This reply was modified 4 months, 1 week ago by spacedesk Nicole.
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