[spacedesk Lea]

Hi @firefall,

Thanks for sending the requested files.

The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.

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[spacedesk Lea]

Hi @makesgood,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.

If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @cody,
Seems like the uninstall issue we have on our previous installer.
Could you please try the following:
– reboot your primary machine
– delete the C:\Users\Public\spacedeskSetup.log
– open device manager, just run devmgmt.msc
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID device
– underneath spacedesk virtual HID device, please right-click -> Uninstall device each devices (one by one)
– then uninstall spacedesk virtual HID device last
– try to uninstall spacedesk via Control Panel or original MSI installer
– reboot your primary machine then try to install the latest spacedesk version 1.0.6

[spacedesk Lea]

Hi @downed_aviator,

Yes, as you have observed that is the current design of Touch feature in the current spacedesk Beta version.
The actual touch screen (no more mouse pointer) will be supported on first connected viewer app.
Then on the next viewer connection it will use the old spacedesk absolute touch (with mouse pointer visible).

[spacedesk Lea]

Hi @edgreenberg,
You can use the spacedesk HTML5 viewer on your raspberry pi device.
Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

[spacedesk Lea]

Hi @firefall,
Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
For further analysis, could you please send the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @finn775,
Current spacedesk version does not support remote sound/audio yet.
This is already in our to do list but has low priority at the moment.
We are currently very busy with higher prioritized features and bug fixes.

[spacedesk Lea]

Hi @benedict,
Full screen mode should be available on our spacedesk Windows Viewer app.
Are you using our most recent spacedesk Viewer app from Microsoft Store? Or the Desktop version 0.9.30?
For assistance, please check the attached screenshot.

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[spacedesk Lea]

Hi @mrjtrix,
We are glad to hear that the issue on your side is now fixed with our recent iOS viewer app release.

[spacedesk Lea]

Hi @mrjtrix
Our developer is currently fixing various bugs in our current spacedesk iOS viewer app (including app crash issue).
We will get back to you as soon as we have new version released on the App Store.

For further analysis, may we request for your iOS application logs?
In order for our developer to receive it, please go to your iOS device’s Settings -> Privacy -> Analytics & Improvements, then enable the “Share With App Developers”, then try to reproduce again the spacedesk viewer crash.
Reference: https://support.apple.com/en-us/HT202100

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