[spacedesk Lea]

Hi @user213456,
Thank you very much for this info. We will investigate and try to fix it.

[spacedesk Lea]

Hi @user213456,
We are glad to hear that it’s working now on your side.
A possible cause of this issue is maybe the Viewer app hangs then crashes during the last time you used it with Audio Speaker enabled.
Did you remember it happening the last time?

To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps

If you find one or more dumps, please send it as *.zip file.
Looking forward to your feedback.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @qstdnx,
Thanks for the info.
We are currently trying to reproduce this issue on our side.
We are using HDMI monitor with speaker but so far it’s working properly on our side.

For further analysis, could you please send us the diagnostic info of your primary machine?
With your HDMI monitor speaker working properly, please open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button, if message box appear just click “No” to proceed.
FYI: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @user213456,

Is there any chance that viewer app can’t detect speakers?
=> We are not sure. We haven’t encountered this scenario.

Could you please try to reset the viewer settings in your secondary machine, just follow the steps below:
– open the “Registry Editor” by running “regedit”
– go to Computer\HKEY_CURRENT_USER\Software\datronicsoft
– right-click -> Delete the “spacedesk” key underneath

Then try to run again the spacedesk Windows 7 Viewer app.

[spacedesk Lea]

Hi @user213456,

Audio Speaker option in spacedesk Windows 7 Viewer app will be disabled if:
– there’s NO real audio/speaker device active in your Windows secondary machine
– already active in the first instance of a connected viewer app

[spacedesk Lea]

Hi @theomnicat,

Are both native and custom resolution enabled on your viewer settings?
What is the current screen resolution you are using in your viewer app?

For the stretched screen, please try to switch the resolution of your iPad screen via display settings of your primary machine. From the native resolution to custom resolution (a few times maybe).

[spacedesk Lea]

Hi @gautthntempgmail-com,

Thanks for the info.
The viewer disconnect if in the background is a known issue and will be fixed soon.

As for your desired setup, you can connect spacedesk viewers on both of your machines and just arrange the display positions according to your desired setup via Windows displays settings.

And for the memory leak, we still cannot reproduce the same issue here. In case it happens again on your side, just let us know.

[spacedesk Lea]

Hi @j,
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

[spacedesk Lea]

Hi @luke0741,

Are you connecting over the wifi/wired network? Or via native Android USB cable?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

[spacedesk Lea]

Hi @electrizan,

Are you connecting over the wifi/wired network? Or via native Android USB cable?

Could you please check the following:
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products

If the suggestion above did not help, please send us the diagnostic logs of the issue.
– run spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (in pop up box, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @qstdnx,

Please check in Windows Settings -> System -> Sound settings, if the output/speaker device is set to correct speaker after disconnecting the spacedesk (with remote audio).
And maybe try switching the spacedesk OFF-ON via spacedesk Driver Console, instead of reboot.

[spacedesk Lea]

Hi @gautthntempgmail-com,
Thanks for the feedback.

We are currently trying to reproduce the memory leak on our side. So far after a few hours of connectivity, the memory load of the viewer app is still stable (always less then 100MB and not increasing).

For further analysis, please send us the dxdiag info of your secondary machine where the memory leak occurs.
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).

As for the Windows 7 Viewer app:
– image quality can be set the same as Windows 10 Viewer app in Settings -> Compression quality -> Color depth, set to High color quality (YUV 4:4:4)
– if it keeps rotating, you can easily reset the screen position by clicking the black portion/non screen area of the viewer app

[spacedesk Lea]

Hi @gbombadil,
Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @gautthntempgmail-com,
Thanks for reporting this issue. We will check and try to reproduce it on our side.

In the meantime, we have a few questions:
Does it have a continuous screen update during the 8-hours connectivity?
What is the current screen resolution of the viewer app?

Can you please try the spacedesk Windows 7 Viewer (Desktop version 0.9.41) and check if you also encounter the memory leak.
You can download it from our website https://forum.spacedesk.net#download.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @gbombadil,

Unfortunately, we cannot download your attachments.
Please change the file type to *.zip and reattach it again.
And also please send us the diagnostic logs of the issue, just follow the steps below:
– on your primary machine open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off or black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just click No on the message box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @garrens,
Mouse input is not yet implemented in spacedesk Android Viewer app and will not be available anytime soon.
Currently mouse clicks on Android are handled as touch and sent as touch to the server. Mouse movement/hovering is not handled at all.

[spacedesk Lea]

Hi @abossart,
Did you try the suggestion above?
Touchpad settings => enable “leave touchpad on when a mouse is connected”

[spacedesk Lea]

Hi @manik2375,
spacedesk do not consume internet data. It only needs to be connected on your local area network.
When spacedesk is connected, it is expected to affect your network adapter’s load since there’s an incoming and outgoing packet transmission between spacedesk server and viewer app.

[spacedesk Lea]

Hi @ataskamiento,

Current spacedesk iOS Viewer app does not support remote audio yet.
Remote Audio/Sound feature is only available in spacedesk Android and Windows 7 Viewer apps.
For mor einfo please refer to the chapter Viewer Platforms and Features in the user manual – https://forum.spacedesk.netuser-manual/#item_9752.

[spacedesk Lea]

Hi @bestsumy,
Have you tried configuring the Remote Control settings in the spacedesk Viewer settings?
Set Mouse output as “Emulated touch” and Touch output as “Touch”?

[spacedesk Lea]

Hi @nickyva,

Is your spacedesk connected via USB tethering? WiFi? or native USB cable?

There are few more things you can try to improve the performance with spacedesk.
Please try the suggestions in the performance tuning chapter in the user manual https://forum.spacedesk.netuser-manual/#item_505.

If the suggestions did not help, please send us the diagnostic files of your primary machine.
Just open spacedesk Driver Console -> Diagnostics -> Save All Information (if message box appears, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @trifuerza,
There are few more things you can try to improve the performance with spacedesk.
Please try the suggestions in the performance tuning chapter in the user manual https://forum.spacedesk.netuser-manual/#item_505.

[spacedesk Lea]

Hi @rainbowswishess,
Please try the suggestion here: https://forum.spacedesk.netforums/topic/unable-to-connect-on-ios-devices-solved/#post-10805

[spacedesk Lea]

Looking forward to your feedback.

[spacedesk Lea]

Hi @prehuman,

Do you maybe have a Virtual Desktop Streamer app installed on your primary machine?

Please check the suggestion on this post https://forum.spacedesk.netforums/topic/display-off-bug-after-restart/#post-17659.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jdfnnl,
This is not spacedesk related.
But I think there might be some tricks available on the web to make this happen. You can search it in some android forums on the web.

[spacedesk Lea]

Hi @lilobast,

Do you maybe have a Virtual Desktop Streamer app installed on your primary machine?

—

If YES, please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

—

If NO, please send us the diagnostic logs of the issue:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @zaid,

It seems that it’s not a spacedesk issue. This also happens even without spacedesk.
There must be some multi touch settings you need to configure in bluestacks. For details, please check this https://www.bluestacks.com/blog/bluestacks-exclusives/bluestacks-multi-touch-support-en.html.

[spacedesk Lea]

Hi @zaid,

Thanks for sending the video.
Have you already tried disabling the auto-rotation in the viewer settings? Did it fix the issue?
Can you please also tell us which viewer app did you use? Is it Android/iOS/Windows?

[spacedesk Lea]

Hi @zaid,
Unfortunately, we cannot open the video file – file exceeds the allowed size.
Can you maybe upload it on any cloud sharing storage e.g. google drive or dropbox or maybe upload on youtube and share the link?

Can you also please also tell us which viewer app did you use? Android/iOS/Windows?

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @zaid,
Please try to disable the auto-rotation in the viewer settings then check if it will help.
If it did not help, could you please maybe send us a short video of the problem?

Can you please also tell us which viewer app did you use? Android/iOS/Windows?

By the way, we merged all your posts in one topic to avoid confusion.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @simplotiscali-it,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/

2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)

2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)

[spacedesk Lea]

Hi @lilobast,
Before reinstalling spacedesk Driver (from PC restart), did you check the spacedesk status in spacedesk Driver Console?
Is the spacedesk OFF or ON?

[spacedesk Lea]

Hi @rainbowswishess,
Could you please check the following:
1. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
2. Quickly try to switch OFF both cellular and Wi-Fi on your iPhone, then the permission dialog popped up and re-set the permission.

For further assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Lea]

Hi @laim2431,

Current spacedesk is in Desktop Duplication/Mirror mode.
You can easily switch to Desktop Extension mode via Windows Display Settings -> “Extend these displays” in the dropdown menu.
Or via Display switch, just press Windows logo + P hotkey, then select “Extend”.

For assistance, please check the chapter Configuration & Settings -> Windows Driver (Primary Machine) in the user manual https://forum.spacedesk.netuser-manual/#item_469.

[spacedesk Lea]

Hi @hcmgkss

2 possible reasons:

1. spacedesk MSI installer is in inaccessible location, please make sure that the spacedesk msi installer is in your local disk e.g. Download folder in C:\ directory.

2. spacedesk MSI installer is corrupted or probably you downloaded an incomplete file, please check the file size.
For spacedesk_driver_Win_10_64_v1067_BETA.msi, it should have 4.66MB file size.

If #2 is the case your side, please download again the spacedesk MSI installer at https://forum.spacedesk.net#download.

By the way, we moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @alrei263,
Yes, it’s possible.
First, make sure you have spacedesk Driver on your mini-pc and is set to automatic start at system boot time (option is on spacedesk Driver Console -> Control). And since your client is Android phone you can connect via Android USB cable also make sure that “Android USB cable” is enabled (spacedesk Driver Console -> Communication Interfaces).

To setup your spacedesk display as main monitor:
1. While physical main monitor is still attached, connect with your Android phone via spacedesk Android USB cable connection.
2. Open display settings window on primary machine:
— set your spacedesk display as primary/main display
— if spacedesk display number shows “2”, there’s a dropdown menu where you can select “Show only on 2” and it will detach the main monitor display (probably display #1) OR switch to “second screen only” mode via display switch (Windows logo + P hotkey), then you can detach now your physical main monitor.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @richt,
When you open the viewer app, did you already plugged your Android phone cable to your primary machine?
And “Android USB Cable” already enabled in spacedesk Driver Console?

If yes to both questions above, and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console

If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @pooriya-yt,

spacedesk does not operate over internet so it should not consume your internet data.
spacedesk only requires your primary machine and secondary machine to be connected on local area network.
For more details, please refer to spacedesk user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @chirag_99,

qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.
If not, please download this KB updates from Microsoft and try again with spacedesk installation.

[spacedesk Lea]

Hi @mgnt-advgmail-com,

Thanks for reporting this issue. We already forwarded the account registration issue to our web administrator.
We will get back to you as soon as we fixed this issue.

We are glad to hear that you were able to install spacedesk properly.
In case you encounter other issues, just let us know.

[spacedesk Lea]

If login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Ok. Have you already tried to reboot your primary machine?

By the way, if login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

I moved my reply here..

Hi @mgnt-advgmail-com,

Thanks for sending the setup logs.
Please try to reboot your primary machine, then try again to uninstall spacedesk (in a regular way) via msi installer “Remove”, or via Windows Control Panel -> Uninstall program.

Manual uninstallation of spacedesk should only be done in exceptional cases if needed and for advanced users only or if previously discussed with spacedesk support team.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @lujsilva,
To connect via spacedesk HTML5 Viewer on your WinRT 8.1 tablet, just open a web browser e.g. Google Chrome, then go to https://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

If spacedesk HTML5 Viewer page is not loading, please try to clear your cache in the web browser.

[spacedesk Lea]

Hi @faberoski,
Please try to clear your cache in the web browser and try to load again the spacedesk HTML5 Viewer page.

[spacedesk Lea]

Hi @averyspace,
Your spacedesk Driver version is already outdated.
It might not be compatible anymore with your latest Viewer app.
We recommend you to also update to the latest driver version from the website.

Have you already check the chapter Troubleshooting-> Network Connection in the user manual?
https://forum.spacedesk.netuser-manual/#item_489.

By the way, we moved your post to a separate topic to avoid confusion.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @razor,
Do you have Nvidia as your main graphics adapter?
If yes, please make sure that Nvidia ShadowPlay/In-game overlay/screen recording is disabled while spacedesk viewer is connected.

If the suggestion above did not help, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @keeg1483j,

For clarification, did you get blue screen of death (BSOD) crash during spacedesk installation? or upon viewer connect?

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @d-fehnmuench-energie-de,

Based on the diagnostic logs you sent:
1. You have a third party antivirus software (G DATA Security Client) on your primary machine, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
2. There are 2 network adapters currently active in your primary machine, Telekom.de 2 (Mobilfunk) and emuench.local(WLAN).
On which network does your iPad device connected?
Also please also try switching the Network Profile to “Private”.

For assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.

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