Hi @zaid,
Please try to disable the auto-rotation in the viewer settings then check if it will help.
If it did not help, could you please maybe send us a short video of the problem?
Can you please also tell us which viewer app did you use? Android/iOS/Windows?
By the way, we merged all your posts in one topic to avoid confusion.
This reply was modified 1 year, 4 months ago by spacedesk Lea.
Hi @zaid,
Unfortunately, we cannot open the video file – file exceeds the allowed size.
Can you maybe upload it on any cloud sharing storage e.g. google drive or dropbox or maybe upload on youtube and share the link?
Can you also please also tell us which viewer app did you use? Android/iOS/Windows?
This reply was modified 1 year, 4 months ago by spacedesk Lea.
Thanks for sending the video.
Have you already tried disabling the auto-rotation in the viewer settings? Did it fix the issue?
Can you please also tell us which viewer app did you use? Is it Android/iOS/Windows?