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spacedesk Lea
KeymasterHi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.KeymasterHi @viviane,
Thanks for sending the dxdiag files.
Please save the dump files in one folder, then right-click Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.By the way, when did the BSOD (blue screen of death) exactly happened?
KeymasterHi @cipoci,
We are glad to hear that spacedesk is working now on your side.
In case you encounter any spacedesk issue don’t hesitate to contact us.
We are always glad to receive user feedback.KeymasterHi @cipoci,
Could you please send the updated dxdiag info with updated graphics adapter driver?KeymasterJuly 27, 2021 at 1:51 am in reply to: Deletion of one of my videos that is on your website (Youtube) #1504KeymasterHi @dan-ratia,
We have updated the link on our website. Thank you very much for the info.KeymasterHi @deanhardt,
Please try the most recent spacedesk Android Viewer app 0.9.74.KeymasterHi @viviane,
We are currently fixing it on server side.
We will let you know as soon as we have new version for you to test.As for the BSOD (blue screen of death), when did it exactly happened?
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.KeymasterHi @ajwbd17,
It seems that the app being opened is located on the primary display, the current connected spacedesk viewer is still the secondary display that’s why I suggested to move the window to your viewer screen.
If it’s not easy to do, you can also try display switch (Windows logo + P hotkey maybe for several times until it switch to single output/projector mode or duplicate so that the spacedesk viewer screen will become the primary display of the laptop.KeymasterHi @lun,
Please make sure that both primary machine and secondary devices are connected on the same local area network.
Do you maybe have VPN (Virtual Private Network) enabled?
Do you have third-party firewall software on your primary machine?Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)For assistance, please also check troubleshooting – network connection chapters in our user manual https://spacedesk.net/user-manual.
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