[spacedesk Lea]

Hi @mshopper2,

These black borders appears when the current resolution in the viewer app does not match the aspect ratio of the device’s native screen resolution.
In the Android Viewer settings -> Resolution, uncheck the “Use custom resolution” box, so that the viewer will only use the native android device resolution.

[spacedesk Lea]

Hi @f00,
It’s possible that the aspect ratio of your client screen does not match the current screen resolution used in a mirrored spacedesk display.
What is the current screen resolution on your primary machine in spacedesk mirror mode?
Can you tell us your primary machine’s and Android device’s native screen resolution?

[spacedesk Lea]

Hi @mshopper2,
Please upload again the images with smaller file size.

[spacedesk Lea]

Hi @alion,
You can try 2 things:

1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer.
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.

2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.

[spacedesk Lea]

Hi @maciek,

1. Yes. By default, spacedesk Server starts automatically upon Windows start up. You can check this via spacedesk Driver Console -> Control, on Configuration box where you can find the “Automatic Start at System Boot Time” check box.

2. Yes, just download the spacedesk Windows 7 Viewer (version 0.9.39) on your laptop.
Just make sure to check the Keyboard and Audio Speaker on Functionality settings before connecting it to your Primary PC.

[spacedesk Lea]

Hi @riore2us,

Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @jewels,
spacedesk does not support IPv6 address.
Have you tried setting a static IPv4 address and manually input this IP address on your iOS Viewer app?

[spacedesk Lea]

Hi @hucbr600,
Ok, thanks for the feedback.
I really think it has something to do with your current network. Since pinging the IP address of the client results to time out and that indicates that it cannot reach the client devices in the same network.

Anyway, next thing to try – local host connection via HTML5 Viewer.
Just open a web browser on your primary machine then go to http://viewer.spacedesk.net/ and connect to its own IP address OR to 127.0.0.1 and check if spacedesk can connect locally.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.
• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @shaglord,
Current spacedesk Windows Viewer app does not support it. But you can try local host connection with spacedesk HTML5 Viewer.
Just open a web browser (e.g. MS Edge or Google Chrome) on your primary machine then go to http://viewer.spacedesk.net/ and connect to its own IP address or to 127.0.0.1.
FYI: spacedesk supports 1 HTML5 Viewer connection only.

[spacedesk Lea]

Hi @wlioi,
If this touch issue is only observed with quicker, then maybe it’s a quicker issue.
Since touch works on spacedesk in normal operation (without quicker).

[spacedesk Lea]

Hi @waitingky,

This feature is still not available and will not be available anytime soon.
We are still very busy with higher prioritized features and bug fixes.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @hucbr600,

Thank you very much for answering all the questions.
Have you tried without all these other programs (games and other network connection related apps) running in your machine, and just run spacedesk only?
Just to check if these other programs don’t interfere with spacedesk network discovery.

[spacedesk Lea]

Hi @hucbr600,
Thank you very much for sending the updated diagnostic logs.
Based on the logs, spacedesk server start looks good.

Failed ping indicates that there’s a network issue (or something is blocking the network connection between primary and secondary devices). Your primary machine seems unable to reach your client devices.

Please check in Control Panel -> Network & Internet -> Network and Sharing center -> Change advanced sharing settings,
then check if Network discovery and File and printer sharing are ON.

Are you sure that your wifi router don’t have any WiFi/AP/Client Isolation enabled?

Is your primary machine (Surface) personal? Or is it company issued machine?
Is your Wifi network not a public network (e.g. University, Hotel, Restaurant)?

Are your iPads from Mainland China? Are they WiFi only? Or with cellular?
Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

[spacedesk Lea]

Hi @themrslime,

Thank you very much for sending the diagnostic logs.
Based on the logs, you have several similar software installed in your machine e.g. splashtop, Twomon, etc..

Please try to to uninstall the splashtop Virtual display driver first, then check if spacedesk will work.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall the Virtual Display driver then reboot.

[spacedesk Lea]

Hi @themrslime,

For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @hucbr600,
Thank you very much for your detailed report.
Can you please try the following steps:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– switch spacedek Server OFF-ON
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic logs.

[spacedesk Lea]

Hi @eloss,
Please contact android support for this question.

[spacedesk Lea]

Hi @hector_jbpyahoo-com,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @eloss,
You can update your Android version via device settings’ system update (if there’s available android update).

[spacedesk Lea]

Hi @jmanjeff4380,

We are glad to hear that the issue is now fixed on your side.
In case you encounter any spacedesk related issue just let us know.

[spacedesk Lea]

Hi @jmanjeff4380,
Thanks! Yes, we need it for analysis BUT we also need the whole diagnostic folder which includes various log files e.g. DebugView.log, *.etl logs, etc..

Please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @malaclypse23,

Thank you very much for reporting this issue.
We were able to reproduce the same issue and we’re currently investigating it.
We will get back to you as soon as we have news regarding this issue.

[spacedesk Lea]

Hi @jmanjeff4380,

Are you using the most recent spacedesk Driver v1.0.50?
If yes, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wuttrin,

What is your iPad’s model and iOS version? Is it Wifi only or with cellular?

Do you have VPN (Virtual Private Network) active? If yes, please disable it.

Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.

What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @mintogo,

Current BETA version can be used for free until the expiration date. This applies to business and private users.
Licensed version will become available as in-app-purchases from the app stores (Windows/Android/iOS).
Possibly there will always be a basic free version, too.
For info, please also check the “Future Release Schedule” info in our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @eloss,
Unfortunately, no plans to support devices with older Android version (4.1 – below) as secondary machine.
For info, please check System Requirements chapter in the user manual https://forum.spacedesk.netuser-manual/#item_445.

As an alternative, you can use spacedesk HTML5 Viewer on your old Android device.
Just open a web browser (e.g. Google Chrome) then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android, iOS and Windows.
This is due to technical limitation of HTML5/Javascript.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jloughran,
For further analysis, could you please send us the diagnostic logs of the issue:
Just follow the steps below:

– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @dthomason,

Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
However, the diagnostic files collected are missing some files (e.g. spacedeskDiag.txt, *.etl files) which we also need for analysis.
Could you please double check or maybe try again?

[spacedesk Lea]

Hi @dthomason,

Thanks for sending the image.
Aside from the auto-rotation in the spacedesk settings, did you also enable the auto rotation of your iPad in the device settings?

For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @dthomason,

For analysis, can you please upload again the image (just reduce the file size)?

[spacedesk Lea]

Hi @pandinyt0,

Is your phone Android or iOS?

Do you have VPN (Virtual Private Network) active? If yes, please disable it.

Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.

What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @kaspar,

Thank you very much for sending the diagnostic logs.

Based on the logs, you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine (just run devmgmt.msc)
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @hungductdm,

Yes, it’s not possible to use an external monitor as secondary machine (it requires to have an operating system e.g. Windows, Android, etc.. to be able to install the spacedesk Viewer app).
Current spacedesk BETA version does not support HDMI/USB-C connection. It operates over local area network connection only.
For more info, please check system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Windows dump files cannot be opened using a simple text editor app, you have to use a specific tool like WinDbg (a debugging tools for Windows) to show the content of the dump file and for us to analyze it.

[spacedesk Lea]

What is the timestamp of the current MEMORY.DMP in your machine? Can you verify if the current timestamp of the dump matches the time when you last encounter the system crash upon spacedesk disconnect?

Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @sam07,

Thank you very much for confirming.
So the black screen is caused by an old AMD graphics driver in your primary machine.

It’s up to you if you want to keep using Microsoft Basic Display.
If you are running any 3D games app, you might encounter some issue with Microsoft Basic Display as your main graphics driver.

[spacedesk Lea]

Hi @sam07,

I see..
It’s possible that the black screen is caused by your outdated graphics adapter.
To verify this theory, could you please try to update your AMD graphics adapter to Microsoft Basic Display (temporarily). Just follow the steps below:
– run devmgmt.msc to open the Device Manager
– go to Display adapters -> AMD Radeon HD 6520G
– right-click -> Update driver -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
– select Microsoft Basic Display Adapter then click Next to proceed

After the steps above, open the spacedesk Driver Console -> Control -> switch spacedesk OFF-ON, then try to connect your viewer app and let us know the result.

To restore your AMD Radeon HD 6520G driver just follow the same steps above, then just select “AMD Radeon HD 6520G”.

[spacedesk Lea]

Hi @vixvix,
You can easily disconnect the spacedesk iOS viewer app by pinching the screen.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @sam07,

Thank you very much for sending the diagnostic logs.

Could you please try to update your AMD Radeon HD 6520G graphics adapter. The current driver version date is still 2015.
You can download the latest driver from their website – https://www.amd.com/en/support.

After updating please check if this fixes the black screen issue.

[spacedesk Lea]

Hi @redmask,

Thanks for sending the diagnostic logs.

Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button

[spacedesk Lea]

Hi @eva-s,

Thanks for sending the diagnostic logs.

Could you please try to change the current network profile of your primary machine to Private?
Just go to Windows Settings -> Network & Internet -> Properties, under Network profile, select Private, then check if your viewer can discover now your primary machine.

Also, please try with the most recent spacedesk Driver v1.0.50 available on the website – https://forum.spacedesk.net
Then check if you still have the same issue.

[spacedesk Lea]

Hi @shiin,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @dmanz56,

Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
Dump files are automatically generated and will not be deleted unless users manually deleted it.

In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
Have tried waiting for the freeze? Maybe it can recover after a few minutes?

[spacedesk Lea]

Hi @eva-s,

For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @dmanz56,

Can you please check if there’s a dump file/s (*.dmp) for the recent crash in the following directories and send it to us:
– C:\Windows\Minidump
– C:\ProgramData\Microsoft\WDF

[spacedesk Lea]

Hi @sabine2022,
You can use the spacedesk HTML5 Viewer on your iMac.
Just open a web browser then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine (Windows laptop).

[spacedesk Lea]

Hi @malaclypse23,

Please try the steps below:

– Start the USB tethering connection on your primary machine
– An IP address will be assigned in your USB RNDIS network adapter. You will use this IP address as your static IP.
– Run “ncpa.cpl”, find the Remote NDIS Network (for your USB tethering connection) and right-click -> Properties.
– In the Connection items box, select the “Internet Protocol Version 4 (TCP/IPv4)” -> click Properties below
– Click the radio button for “Use the following IP address” then enter a value in:
IP address: [current IP address]
Subnet mask: 255.255.255.0
– click OK to finish

Then check if this will give you a static IP address on your USB tethering network adapter.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @pandinyt0,

Could you please try to run SFC Command in your Windows 10 machine?
This will scan and repair any corrupted files in your machine.
Just run Command Prompt as Administrator then type the command: sfc /scannow

For assistance, please check this link: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10

[spacedesk Lea]

Hi @alxs0n,
Thanks! Currently checking..

Meanwhile, after #3, please switch your current network profile to Private. Just go to Windows Settings -> Network & Internet -> Properties, under Network profile, select Private, then check if your viewer can discover now your primary machine.

[spacedesk Lea]

Hi @alxs0n,
Thanks for sending the diagnostics, but only 2 files are in there. Other files are missing (e.g. spacedeskDiag.txt, *.etl files, etc..).
Did you notice if the viewer/client is already disconnected in the spacedesk Driver Console (underneath Connections Previous) before you switch the diagnostic collection to OFF?

Can you please try to add spacedeskService in your McAfee Firewall settings?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

[Author]

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