Hi @ferjero989,
Could you please try running your spacedeskConsole.exe as an Administrator and see if it will work?
you can find it in C:\Program Files\datronicsoft\spacedesk
We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!
We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!
Hi @aswq1254,
It is recommended to always stay up to date when using the spacedesk Windows Driver as an updated driver often comes with major/minor bug fixes as well as new feature updates.
As for the iOS viewer app..
We have released a new spacedesk iOS viewer v1.78 in the Appstore, which contains the potential fix for the crash issue.
Please update your viewer and try it. let us know if it fixes the issues for you.
Looking forward to your feedback!
Hi @cveigas,
spacedesk viewer app is always available for all countries. Can you tell us which country you’re from?
Hi @matias04,
Thank you very much for sending your Diagnostic logs.
based on the logs, the server did not recognize your device upon plugging in.
Have you tried turning your spacedesk Server and USB Cable Android option Off-On?
Could you also please try rebooting your Android device?
Hi @lukasjn1914,
Thank you very much for sending your Diagnostic logs.
Could you please try turning Off-On your spacedesk Server in spacedesk Console?
after that see if it is now working.
Hi @ivan1884,
What is the app version installed on your iPad Mini 2? Is it 1.76?
Does this only happen during USB connections? how about in Wi-Fi?
Could you please try to check/uncheck the USB Cable iOS in spacedesk Console? and/or reboot both your Windows 10 and iPad Device then try again with spacedesk.
Looking forward to your feedback.
Hi @aswq1254,
it seems like you are using an old spacedesk Driver. We are now at v2.1.09
Could you please try to update your spacedesk Windows Driver and try connecting multiple usb ios connections again?
please make sure to uninstall the old driver first before installing the new one from our website.
If the issue persists, please send us the Diagnostic logs of this Issue using spacedesk Driver v2.1.09.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issues.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
For the self-exit issue, what is your display mode when the issue occurs? is it extend or duplicate?
Hi @leobuz,
so far, We have tried the Office 365 apps in Windows 11 and iPad 6th Gen with iOS 17.2 and we couldn’t reproduce the flickering issue on our side.
It may take us some time before we can provide an update, but we will continue investigating this issue.
for now, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @ferri,
The frequent disconnection is not a limitation of free/non-commercial viewers.
This issue may be caused by different reasons.
Have you tried reinstalling the app?
Could you also please try to reboot your device and see if the issue is still happening?
if the issue persists, using the most recent spacedesk Driver version and viewer, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the disconnecting issue during USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @maztajay,
we do not have spacedeskConsole for Windows 8.1
this console is only available in Windows 10/11.
On the other hand, Native USB connection is not supported in Win8.1 you can try USB tethering instead.
Please refer to the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
@MDiez
May I ask you what settings do you use to run SpaceDesk on iPad Mini 2 ?
I found situation that if I want to use iPad on native resolution (2048×1536) as second monitor, it lags so much, you cant move mouse normally or perform any real action or work.
because it very lags
I tried modify settings to find the working position, and in my case iPad show decent performance but still lags a bit, if I choose 1024×768, fast protocol (4.0.2) and quality of image set to 8\10
if I even change resolution to 1152 x 864 for example, SpaceDesk start lagging so much.
I use originale Apple cable and my Laptop has 10th Gen i7 CPU, so this is not issue with my Laptop.
– – –
can you please tell what is your setup with iPad Mini 2 and Spacedesk ? on what resolution you run it ?
same exact situation, iPad Mini 2, iOS ver. 12.5.7
SpaceDesk ver. 1.76 and 1.77 not working
ver 1.75 is known to be working
hello, I would like to inform that the last stable verion of SpaceDesk which really works on iOS 12.5.7 is ver. 1.75 build 862355169
this is the only info I managed to find on WEB and from several people using SpaceDesk on Facebook
hello, Im new to SpaceDesk on Apple devices. recently I installed SpaceDesk on my iPhone 11 (Apple A13 Bionic CPU) and it worked super smoth fine and brilliantly, but next I installed SpaceDesk on my iPad Mini 2 (Apple A7 1.3 CPU) and I was shockingly surprised how slow and laggy and glitchy it works. Both “setups” are tested on iOS cable connection, to Windows 10 Pro PC.
Can you please share your experience, if that is normal behaviour for iPad Mini 2 device, or I should keep researching what can be fixed from my side. Because truly I cant imagine a lot of people could use SpaceDesk with so much laggs.
Im asking such question, because I use SpaceDesk a lot on my very old laptops with Celeron CPU and even on very old machines using Ethernet cable the SpaceDesk works great. I cant understand what is wrong with iPad Mini 2 version, it is much mor epowerful than 2011 Celeron
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This topic was modified 8 months, 2 weeks ago by
ivan1884.
can you please release special version of 1.75 which is known as last stable in App Store ? for those who need SpaceDesk
20.01.24
iPad mini 2, iOS 12.5.7
just installed SpaceDesk ver. 1.77
The app still crashes on launch, this didnt fix the problem
My 2nd device appears with “Connected – Display off” and my main computer (Windows 11 64 bit), while detecting the 2nd device and adding it inside the SpaceDesk application, Windows does not detect it as a usable display. Furthermore, in Device Manager the “SpaceDesk Graphic Adapter” have a caution triangle symbol on the side of it and checking the properties this status appears:
“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
{Operation Failed}
The requested operation was unsuccessful.”
I have attached a diagnostic .txt file.
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Hello
Thank you for allowing iOS devices to support USB connections.
But I found that after I turned on both my secondary screens.
Only one of the USB-connected iPhones will display normally, and the others cannot be connected.
If I only open the main screen, even 3 mobile phones can connect normally.
Main screen: DVI connection
Secondary screen: DisplayPort connection
OS: win10 22H2
spacedesk DRIVER Console: 2.1.08
App version: 1.75 (1.76 will crash)
In addition, I have another situation
iPhone 5s iOS 9.3.3 no matter what connection method is used.
It will exit without warning and the APP will be closed by itself.
I have cleared all content on my phone and reset it, but this problem cannot be solved.
iPhone 6s and other new models of mobile phones have not experienced self-exit.
I have a fully-updated version of Windows 11 Professional. Spacedesk is running in wired mode via USB for performance reasons. I have a rendering task running at normal priority which takes up all 20 logical cores of the computer, pinning the CPU at 100% load. Moving the mouse pointer on the Spacedesk screen when this is running with no application underneath (to interfere with pointer movement on mouse-over events with CPU contention), it is a little more laggy if spacedeskservice.exe is running at normal priority than at high priority.
Granted, this is extreme conditions and the difference is minor. Thanks for explaining that the threads are already running at high priority. When I reported this, I probably had an application running on the second screen that was grabbing at the mouse pointer. Doing so with a blank screen shows the effect is minimal.
** UPD **
no difference how the app for iPad is downloaded.
tested both on :
– downloaded from the same Apple ID that shares both iPhone and iPad (iPhone version working), in this case a sign of a cloud appears for downloading. App doesnt work, crashes on launch.
– created a fresh Apple ID directly on iPad device running iOS 12.5.7
fresh download of SpaceDesk app from AppStore. App doesnt work, crashes on launch.
19.01.24
iPad Mini 2,
iOS ver. 12.5.7
SpaceDesk client fails to start, after click on SpaceDesk icon screen becomes white for a while (like the app starting) and then SpaceDesk app crashes, without any additional info, nothing happens just back to “main screen”.
tested on Wi-Fi disabled/enabled, device connected/unconnected to PC
also, the same problem was on iOS 11 just before I updated the iPad, because I thouht this may depend on iOS version, but it doesnt
Hi @abefqy,
thank you very much for sending the files.
The files showed error 1726 which meant “The remote procedure call failed.” Please try the following:
Option #1.
In Task Manager, Services tab, the service RpcSs (Description: Remote Procedure Call (RPC)) Status should be “Running”. If not, please start it.
Try to install spacedesk.
Option #2 (if Option #1 did not work)
Run a system file checker.
Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk.
Looking forward to your feedback.
Hi @gsearle5,
we like the idea. Nice reasoning but things are not that simple.
spacedeskservice.exe has multiple threads (tasks). The relevant threads (encoding and transmission) are already running on high priority since spacedesk was released on 2014.
We are really wondering why you could observe such behavior.
Which Windows operating system are you running?
Which other applications running that could possibly interfere with spacedesk?
Any other ideas? For example, was there a Windows update downloading on the background slowing down network traffic? Maybe the download finished coincidently at the same time that the priority was set to high in Task Manager?
Hi @K1155,
were you able to successfully uninstall the old spacedesk driver version v1050?
If the issue still persists, please refer to Uninstall On Windows Primary Machine chapter (https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html) of our user manual.
Here is the product code of spacedesk_driver_Win_10_64_v1050_BETA.msi: {F2F9F523-C420-4596-BBA7-987BF40E5583}
Looking forward to your feedback.
Hi @abefqy,
for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Tried installing both v2101 and v2109 on my windows 10 but always crashes with message in attached image.
I have also attached a DxDiag as well. Thanks in advance!
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During the installation, the screen indicates the need for providing this file.
“spacedesk_driver_Win_10_64_v1050_BETA.msi”
However, I tried manual uninstallation, and now I cannot locate the file.
May I request a download link?
HELP…
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This topic was modified 8 months, 3 weeks ago by
K1155.
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This topic was modified 8 months, 3 weeks ago by K1155.
Hi @fekusz,
Can you try adding a custom resolution in your spacedesk Viewer?
note: In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution.
go to settings > resolution > Make sure that custom resolution is checked > choose custom resolution > From there, you can select your desired resolution or try adding it manually by typing your resolution.
Hi @matias04,
Can you tell us what Android device you are using?
Have you tried the suggestions above? Could you please try to enable USB DEBUGGING in your developer options and see if it will work?
If not, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’m getting lots of flickering when using Excel and PowerPoint. My office version is 365 and I don’t have any issues when using it in the notebook, just when using spacedesk.
I’ve seem in some forum that from perivous Office version I could try to disable Hardware Acceleration, but in this verison it’s not possible anymore.
Anyone with similar issue? How can I solve that?
Overall I’m loving spacedesk, but I use a lot Excel and I’m getting a hard time with this.
I am on a Samsung Tab S8 device with the stylus came with the device. I have tried tilt across many software and its unresponsive. I have used a website designed to test stylus input values from browser (I dont have the link at the moment) and realized tilt values doesnt change at all when using spacedesk. For comparison I decided to test this in another app called SuperDisplay which apparently supported tilt.
Suggestion: for smooth, uninterrupted performance during high system load, set the priority of SpaceDeskService.exe to “High.” Otherwise, I notice display performance lags severely if my CPU is under load. Setting the priority manually in Task Manager eliminated the issue. The service is very efficient, so there is no threat of operational interference.
Hi @exrulez,
Current spacedesk Windows Viewers does not support eraser input at the moment.
also, “The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11”. -it could be that your pen is not detected by Windows Pen & Windows Ink through an external device unless the pen is directly connected/paired to your Windows 11 machine..
Hi @qiaoo,
Could you please try to use this product code..
spacedesk_driver_Win_10_64_v1075_BETA.msi:{AFE4D507-ECEF-413A-A0B0-976161A05524}
I can’t update Spacedesk from Win10-64-v1075-BETA to Win10-64-v2109
I have tried Manual Uninstall from (https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html) but it doesn’t work
I want to try Troubleshooting Uninstall from (https://www.spacedesk.net/dt-documentation/uninstall-on-windows-primary-machine/troubleshooting-uninstall/) but the version I use is not available in the list
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This is definitely a problem of CH Products joystick driver. Their chdrvr01.sys is crashing the PC with a BSOD (Blue Screen of Death). We had similar reports before. In which way this is related to spacedesk or even any other additional Indirect Display we cannot tell. We cannot troubleshoot or fix other companies’ broken drivers. Please report this to CH Products (an APEM Group Company). They are the only ones who can fix their own product.
Hi @jerryss,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
Thank you very much!
These are old computers and both have WDDM version 1.3. I checked it earlier, but according to these requirements I thought it would be OK. https://manual.spacedesk.net/SystemRequirements.html
Unfortunately, there are no newer drivers for the graphics card, but setting Microsoft Basic Display driver helped 🙂
I am using an android tablet with a stylus for my paintings connected to a PC via Spacedesk. Tilt support is crucial for me but I have realized it is not supported with Spacedesk. Is it a planned future or should I start looking for alternatives, I am really happy with spacedesk and would love if I could make it work within it.
Hi @apuk,
Could you please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual
Link: https://manual.spacedesk.net/Windows1110DesktopDuplicationmir.html
Ok checked CH Product driver did not see a repair option so I disabled it Spacedesk worked fine. CH product said it was all up to date. So, I uninstalled and reistalled CH Product. Once I Turn on Spacedesk computer crashes. So, for some reason CH product drivers and Spacedesk drivers will not work together. Any ideas?
Liebes Support Team gibt es eine Möglichkeit, spacedesk auf einem iPad2 ( IOS 10.3.3) zu installieren, z.B. eine ältere Version? Obwohl im Apple AppStore beschrieben ist, dass min. IOS 9.3.5 Voraussetzung ist, bekomme ich die Meldung, dass mein iPad nicht kompatibel ist. Wäre wirklich toll und sehr nachhaltig, wenn ich meine beiden iPads weiter nutzen könnte.
Hi @ferjero989,
Thank you very much for sending your Diagnostic logs.
We will continue investigating this issue.
In the meantime, have you tried reinstalling your spacedesk Driver? if not, could you please try it and see if the issue persists?
Hi @rky,
Thank you very much for sending the required files.
Based on the traces you provided, your current/old version is v1073.
have you tried uninstalling it on the control panel? if not, please try to do so.
if that doesn’t work, please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
then try to install the latest version again.
Hi @ladeira42,
to clarify, even without USB cable, and Native Android USB option Disabled, it always goes to blackscreen automatically. is that correct?
if so, in case the “Android USB Cable” is already enabled in spacedesk Driver Console..
and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console
If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
if this doesn’t work, could you please try rebooting your device? We have received old feedback from similar cases indicating that rebooting their device fixes the problem.
Currently, spacedesk Business License is available for Android Viewer only. All other Viewers (Windows Store, Apple App Store) can still be used for free until Business License will become available in their app stores, too. To purchase Business License, just open spacedesk Viewer on Android > click on the floating menu > click on licensing (FYI: The price for the initial purchase can also be found on this page.) You will then see the button “Purchase Now” which will direct you to the payment method via Google Play.
More details about prices can be found by clicking the link below the “Purchase Now” button.
Hi @RKY,
Thanks for reaching out. Could you please provide some additional details?
– What is the previous version of the spacedesk driver that you had installed?
For the meantime,
1. If you still have the installer for the previous version, please try to uninstall it using that specific installer.
2. Alternatively, you can attempt to uninstall spacedesk manually by navigating to the Windows Settings -> Apps & Features tab.
If neither of these solutions resolve the issue, please follow the steps below and provide us with the following files for further analysis:
1. Run dxdiag.exe on your primary machine, click “Save All Information,” and save the output file (dxdiag.txt).
2. Locate the spacedeskSetup.log file in C:\Users\Public.
3. Find the setupapi.dev.log file in C:\Windows\INF.
In your next reply, please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, and attach the *.zip file.
