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AuthorSearch Results
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April 11, 2022 at 2:42 am #7220
In reply to: Linux support?
spacedesk LeaKeymasterHi @alfredopacino,
Unfortunately, no short term nor mid term plans for Linux support on spacedesk server.
Protocol specification is not publicly available.You can only use your Linux machine as client via spacedesk HTML5 VIEWER http://viewer.spacedesk.net/.
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitations of HTML5/Javascript.April 10, 2022 at 2:46 pm #7216Topic: THE SPECIFIED ACCOUNT ALREDY EXISTS.
in forum spacedesk Discussionske1234vParticipantI AM UNABLE TO REINSTALL THIS SOFTWARE ON MY PC
April 9, 2022 at 12:04 pm #7212Topic: Linux support?
in forum spacedesk DiscussionsalfredopacinoParticipantHello, is there any plan of supporting Linux in the near future?
Thanks
April 9, 2022 at 4:02 am #7207In reply to: mouse disappears on primary machine
RukarioParticipantmaybe a screen drawing pad like XP-Pen artist 12 is better than samsung galaxy s4, it doesn’t have an operating system that will have no conflict with your windows10-pc .
- This reply was modified 2 years, 6 months ago by Rukario.
April 8, 2022 at 11:52 pm #7204Topic: Iphone screen stretching in 4:3 aspect ratio
in forum spacedesk DiscussionsapeezyfosheezyParticipantI am unable to get the correct 4:3 aspect ratio when using spacedesk on my iphone 13 pro max in windows 10. If I set 640×480 resolution it stretches the entire screen. It doen’t matter if I tick both set custom resolution and native iphone resolution or just tick custom resolution with 640×480 selected it still stretches. Any help anyone can provide would be great. Also, even if I select the correct resolution in my pc display settings it doesn’t seem to make a difference. Thanks!
- This topic was modified 2 years, 6 months ago by apeezyfosheezy.
April 8, 2022 at 3:19 am #7195In reply to: display goes to “connected – display off” randomly
spacedesk LeaKeymasterHi @jstun,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
Please try it and let us know if the display off issue is now fixed on your side.In case it did not fix the issue, please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area, then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.April 7, 2022 at 7:26 am #7185In reply to: Connected – Display OFF
spacedesk LeaKeymasterHi @willycia,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
This new version includes “Connected – Display Off” bug fix.
Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.Looking forward to your feedback.
April 6, 2022 at 1:29 am #7179In reply to: iPad mirrors – not extends display
spacedesk RenzKeymasterHi @brojon,
Screen duplication and extension can be changed in the server device’s Display Settings menu than can be accessed by right-clicking on an empty part of the desktop and selecting Display Settings on the menu that appears. For further information on desktop extension, you may check our User Manual on the section “Configuration and Settings” -> “Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel”
https://forum.spacedesk.netuser-manual/#item_470Let us know if you have other concerns and we’ll be happy to help.
April 5, 2022 at 4:07 pm #7176Topic: iPad mirrors – not extends display
in forum spacedesk DiscussionsBrojonParticipantSupposedly there’s a setting to select extend/mirror mode but I can’t find it in ANY settings client or server. It simply doesn’t exist.
The Windows screen is simply mirrored which is quite frankly, pointless.April 4, 2022 at 10:09 am #7163In reply to: Mouse/Touch- and Peninput are the same
spacedesk DavidParticipantHi rxbin-_,
could you please tell us the following:
1. Your Windows OS version
2. Your spacedesk Server version
3. Your Android OS version
4. Your spacedesk Client version
5. The model name and company name of your Android stylus pen (best would be an URL to the product page)Please also check the following in your spacedesk Android App settings:
Main Hamburger Menu > Input Devices > Pen > “Enable Stylus Screen Control” should be set!Are you connecting by automatic server discovery or are you using the manual IP input?
Thanks!
- This reply was modified 2 years, 6 months ago by spacedesk David. Reason: typos
April 4, 2022 at 8:43 am #7159In reply to: Can’t detect server
spacedesk RenzKeymasterHi @karen-zheng,
Do you have a third party firewall software installed in your server device? If so, please see the User Manual on the section “Troubleshooting” -> “Firewall Settings on Primary Machine”. Also, if you have a VPN installed in your server machine, you may also check the section “VPN (Virtual Private Network)” just below “Firewall Settings on Primary Machine” and follow the troubleshooting steps there.
https://forum.spacedesk.netuser-manualYou may get the diagnostic logs by following these steps:
–- open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
— On the Console window, click on “Diagnostics”
— Click Save All Information buttonSaving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
- This reply was modified 2 years, 6 months ago by spacedesk Renz.
- This reply was modified 2 years, 6 months ago by spacedesk Renz.
April 4, 2022 at 8:02 am #7157Topic: Can’t detect server
in forum spacedesk DiscussionsKaren ZhengParticipantHi dear,
I’m facing the same problem. I’m using Window 10, system X64 computer. My viewer is IPAD Air2.
After I entered the IP manually, “IP validation in process” would last for 1~3 minutes, and then the notification was disappeared. I’ve tried several times, but failed to connect with my computer.
I don’t know how to get the diagnostic… Just wondering if I could get some help here?!!!
April 4, 2022 at 1:32 am #7156In reply to: mouse disappears on primary machine
spacedesk RenzKeymasterHi @seanincali,
Regarding the issue of the client not showing any applications, would you prefer that the client duplicate the main display or extend it? You can find additional help in the User Manual under section “Configuration and Settings” -> “Desktop Extension or Desktop Duplication mirror Settings in Display Control Panel”
https://forum.spacedesk.netuser-manualIn addition, the reason why the mouse pointer does not show up whenever you use the viewer is because the action is interpreted as touch input and that hides the mouse cursor. You may check the section “Configuration and Settings” -> “Mouse, Keyboard, Touchscreen And Pen Input” to know more about touch input types for your viewer.
Let us know if you have any other concerns and we’ll be happy to assist you.
- This reply was modified 2 years, 6 months ago by spacedesk Renz. Reason: Additional details added
April 4, 2022 at 1:25 am #7155In reply to: Mouse freeze on primary device
spacedesk LeaKeymasterHi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.April 1, 2022 at 1:40 am #7145In reply to: Mouse freeze on primary device
spacedesk LeaKeymasterHi @mda,
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.April 1, 2022 at 12:52 am #7140In reply to: Connected – Display OFF
WillyciaParticipantAlright, I have good wifi so HTML5 Viewer works great, although the display quality drop off from using the actual app to connect is noticeable, it doesn’t make it unusable. It works great as a replacement until I figure out a way to fix it, or a new update fixes it.
Thanks, William
March 30, 2022 at 1:37 am #7113In reply to: ERROR DESCONNECTED
spacedesk LeaKeymasterHi @gt3209,
Unfortunately the zip file you sent does not contain any spacedesk diagnostic logs.
The diagnostic steps above should generate a folder like this “2022-03-XX-XXXXXX-spacedeskRuntimeDiagnostics” and contains files such as spacedeskDiag.txt, spacedeskSetup.log, Debugview.log etc..Could you please repeat the steps above and send us the correct diagnostic folder.
Thank you very much!March 29, 2022 at 10:48 am #7103In reply to: ERROR DESCONNECTED
nancychandler340ParticipantAlthough I’ve the latest Windows version downloaded, and have acquired the correct Nvidia RTX 3070 driver, I’m incapable of putting it through my system.
OfficialMarch 29, 2022 at 7:21 am #7091In reply to: ERROR DESCONNECTED
spacedesk LeaKeymasterHi @gt3209,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon on your task bar’s notification area
– then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 29, 2022 at 7:17 am #7090In reply to: Connected – Display OFF
spacedesk LeaKeymasterHi @willycia,
Thank you very much for sending the log file.
We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.Can you quickly try with spacedesk HTML5 Viewer?
Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.March 28, 2022 at 7:44 pm #7088In reply to: Connected – Display OFF
WillyciaParticipantHere is the debugview.log file in text. Hope it works
Attachments:
You must be logged in to view attached files.March 28, 2022 at 12:41 pm #7086Topic: ERROR DESCONNECTED
in forum spacedesk Discussionsgt3209ParticipantGd morning friends,
I hace a Dell XPS 17 with Nvidia and when conected my tablet samsung s7 as a second monitor only can use for 2 min maximun i display error, please find attached a pic, thanks
Attachments:
You must be logged in to view attached files.March 28, 2022 at 7:04 am #7085spacedesk LeaKeymasterHi @ced-edem,
Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting steps did not help, please open the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 28, 2022 at 1:03 am #7083In reply to: Connected – Display OFF
spacedesk LeaKeymasterPlease change the file type to debugview.txt
- This reply was modified 2 years, 6 months ago by spacedesk Lea.
March 24, 2022 at 7:34 pm #7072In reply to: Connected – Display OFF
WillyciaParticipantHello
Right now I do not have anything that is incompatible, but all the applications in the incompatible software tab have X’s beside them, which means that they are off right?
Regards, William
March 23, 2022 at 7:12 pm #7050In reply to: Connected – Display OFF
WillyciaParticipantHello
For the first step, I could not find Debugview.log in my public downloads. I copied all my spacedesk files and my dxdiag in my Public folder. Instead of adding dxdiag directly to the folder (just in case anything bad happens), I created a copy and added it to the folder, just wondering if that’s alright.
Regards, William
March 23, 2022 at 3:52 am #7044In reply to: Connected – Display OFF
spacedesk LeaKeymasterHi @willycia,
Thanks for the feedback.Fix for the failing console diagnostic collection will be available in the next release.
In the meantime, could you please send us the following (if available):
– C:\Users\Public\Downloads\Debugview.log
– all spacedesk files available in C:\Users\Public folder
– run dxdiag.exe, click Save All Information, then save the output file (dxdiag.txt)
Please save all the files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.
March 22, 2022 at 10:50 am #7030JRParticipantHi I have 2 LEnovo laptops running on a LAN cable network with Spacedesk.
The app is working well. I use Spacedesk to make an extension screen on my primary laptop screen.
However I cannot set the screen brightness of the secondary laptop viewer screen.
If I go to the active connection link I only get the statistics tab, I don’t see the tab that will allow me to adjust the display on the client/slave screen.
I am running windows 10 on both machines.
Any help will be much appreciated, Thanks!
March 22, 2022 at 2:35 am #7015In reply to: Whenever I download Spacedesk, the is an error
WillyciaParticipantI fixed the problem by reverting to a previous windows update
March 22, 2022 at 1:23 am #7013In reply to: Connected – Display OFF
spacedesk LeaKeymasterHi @willycia,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 22, 2022 at 1:19 am #7010In reply to: Whenever I download Spacedesk, the is an error
spacedesk LeaKeymasterHi @willycia,
Do you still have this error? Maybe you only need to reboot your machine.If it did not help, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
- This reply was modified 2 years, 6 months ago by spacedesk Lea.
- This reply was modified 2 years, 6 months ago by spacedesk Lea.
March 21, 2022 at 6:52 am #6998In reply to: Can’t use touchscreen
spacedesk LeaKeymasterHi @alfredo_c,
I see..
Can you please try the suggestions from this link:
https://www.makeuseof.com/tag/fix-touchscreen-windows-10/March 20, 2022 at 5:07 am #6991In reply to: Can’t use touchscreen
alfredo_cParticipantHi, I don’t use that kind of Application on my laptop. But until know I can’t still use the touchscreen on my laptop.
Is there something that you can do to help fix this? I usually use the touchscreen for some occasion but not for photoshop or 3d gaming.March 18, 2022 at 5:49 am #6972spacedesk LeaKeymasterHi @toslim33,
Thank you very much for sending the diagnostic logs.Upon checking the logs, it seems that it did not capture the disconnect issue.
Did you switch ON the diagnostics collection and wait for the disconnect issue to happen before switching OFF?
If not, please try again with the steps below:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and wait for the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information buttonAs for the ShadowPlay detection in the console app, you can properly switch off the ShadowPlay by switching OFF the In-game overlay settings in the Nvidia Geforce Experience settings.
If this is not possible anymore, please check your task manager if you can find the NVIDIA ShadowPlay Helper in the process list and try to “End task” it (then maybe reboot your machine).March 18, 2022 at 2:25 am #6964In reply to: I cannot connect my phone
spacedesk LeaKeymasterHi @omega087,
Can you further describe the problem?
Viewer cannot discover? Did you get an error code upon connect?
For assistance, please also check the Troubleshooting chapter in the user manual.
https://forum.spacedesk.netuser-manual/If the troubleshooting did not help, please open the spacedesk Driver Console in your primary machine, click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 18, 2022 at 1:29 am #6963In reply to: cant update new version of spacedesk
spacedesk LeaKeymasterHi @09hjoesk,
Thank you very much for sending the requested logs.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in that old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.– open Device Manager by running “devmgmt.msc”
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
– then right-click “Uninstall device” the spacedesk virtual HID DeviceThen try again to update with the latest spacedesk installer (v1037).
For assistance, please also check the Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only)
https://forum.spacedesk.netuser-manual/#item_518March 17, 2022 at 6:50 am #6953spacedesk LeaKeymasterHi @wulf,
Please try this modified version of the script here:
https://www.dropbox.com/s/lrreareb96quvnr/2022_spacedeskDiagnosticTool_v2.zip?dl=0
Same instructions above, this time the script should create “spacedeskDiagnostics” folder.March 17, 2022 at 5:50 am #6952WulfParticipantHey I tried to run the script and it did run, however I got the error
ERROR: Description = Invalid namespace The filename, directory name, or volume label syntax is incorrect. Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"
followed by the error repeatedly,
STEP 11: Copying log files File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File not found - spacedesk_logs 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File spacedeskregistry.txt already exists. Overwrite (Yes/No)?
There was no folder created and no txt files or such anywhere in the folder or on my PC.
March 17, 2022 at 1:25 am #6949In reply to: cant update new version of spacedesk
spacedesk LeaKeymasterHi @09hjoesk,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
March 17, 2022 at 1:11 am #6948spacedesk RenzKeymasterHi @gennady46,
Can you also try opening up the Display Switch menu by pressing Windows key + P then selecting Duplicate? If there is no Duplicate option there, please send us the diagnostic logs for further investigation by following these steps:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– after a few seconds, switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.Thank you!
March 16, 2022 at 11:40 am #6937In reply to: SonarPen – drawing in photoshop
jamessonParticipantOn my laptop (MX550) it worked! but on my computer (RTX2080 Super) it didn’t work… only in photoshop.. in Microsoft Paint it worked, despite not recognizing pen pressure
Attached is the drive diagnostic file
As you can see in the video, pen pressure works fine on the tablet and supported apps, but it doesn’t work on SpaceDesk
Vídeo teste SonarPen + SpaceDesk:
Attachments:
You must be logged in to view attached files.March 16, 2022 at 5:37 am #6925spacedesk LeaKeymasterHi @leungzw,
For further analysis, could you please open the spacedesk Driver Console -> Diagnostics, then click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 16, 2022 at 2:09 am #6924In reply to: SonarPen – drawing in photoshop
spacedesk LeaKeymasterHi @jamesson,
Did you also calibrate the SonarPen? And allow the Microphone permission in the SonarPen settings?
If yes and it still did not work, please send us the diagnostic logs of this issue for further analysis.
– open spacedesk Driver Console -> Diagnostics in your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (by sending several SonarPen input from your Android viewer)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 15, 2022 at 9:49 am #6916Topic: The error code is 2503
in forum spacedesk DiscussionsMonkyParticipantThe installer has encountered an unxpected error installing this package. This may indicate a problem with this package. The error code is 2503.
Pls help me
March 15, 2022 at 8:43 am #6915spacedesk LeaKeymasterHi @wulf,
Thank you very much for sending the requested logs.
For the spacedesk Console app issue, we will release a potential fix for this issue in the next version.
For the display off issue, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/okjvl3v4g8xmknq/2022_spacedeskDiagnosticTool.zip?dl=0The folder contains spacedeskDiagnosticTool.cmd, just right-click it, then run as administrator.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created in the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 14, 2022 at 9:05 am #6891In reply to: Display settings for video wall – need help please!
spacedesk LeaKeymasterHi @angels11_6,
You can easily setup the layout of your video wall by setting the correct Position (X;Y) of each clients, in the Video wall settings tab (of spacedesk Driver Console).
For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.March 14, 2022 at 8:52 am #6890spacedesk LeaKeymasterHi @wulf,
Could you please send us the current .NET Framework version of your primary machine.
Just run the Windows PowerShell as Administrator then type the command:Get-ChildItem ‘HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP’ -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match ‘^(?!S)\p{L}’} | Select PSChildName, version
Then press the Enter send us the result via txt file or screenshot.
Please check this link for reference: https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10Could you also please send us the following for further analysis:
– Dxdiag.txt file – just run dxdiag.exe on your primary machine, click “Save All Information”
– C:\Users\Public\spacedeskSetup.log filePlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
For assistance, you can also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
March 14, 2022 at 6:02 am #6889In reply to: Spacedesk crashes when playing games fullscreen
spacedesk LeaKeymasterHi @pen1350,
Is it a flickering screen when you said “PC crashed for around 10 seconds”?
Can it still recover after disconnecting the spacedesk viewer?Can you quickly check in spacedesk Driver Console -> Diagnostics -> Incompatible Software, if Nvidia ShadowPlay/In-game Overlay/screen recording is active?
If it’s active, please stop/disable your Nvidia ShadowPlay then try again with spacedesk.If it did not help, could you please send us the diagnostic logs of the issue.
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (then disconnect immediately)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.March 14, 2022 at 12:54 am #6880In reply to: error code: 2-5 error info: 0-5
spacedesk LeaKeymasterHi @armada45
Thank you very much for sending the diagnostic logs.
Based on the logs, you have splashtop display hook driver (lci_proxywddm) running on your machine. This product is currently not compatible with spacedesk.
You have to uninstall it, then reboot before you connect a spacedesk viewer.To uninstall, just open the splahstop Wired XDisplay Agent on your machine the click on Advanced, then Uninstall the Virtual display driver.
OR just open the spacedesk Drive Console -> Diagnostics -> Incompatible Software, then click the Uninstall button beside the lci_proxywddm driver, then reboot your primary machine.March 13, 2022 at 11:12 am #6872leungzwParticipantRouter1 IP :192.168.2.2, which is use for internet connecting and DHCP server.
router2 IP:192.168.2.10, use as a gateway for some devices only, DHCP OFF.
and running a server on PC with IP 192.168.2.xwhen i open the app on table, the app can only found the router2’s IP,
even i input my laptop ip, also can’t working properly, with showing IP-validation only.anyone can help with this issue?
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