Suchergebnisse für ‚X‘

[spacedesk Lea]

Hi @alfredopacino,

Unfortunately, no short term nor mid term plans for Linux support on spacedesk server.
Protocol specification is not publicly available.

You can only use your Linux machine as client via spacedesk HTML5 VIEWER http://viewer.spacedesk.net/.
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitations of HTML5/Javascript.

[ke1234v]

I AM UNABLE TO REINSTALL THIS SOFTWARE ON MY PC

[alfredopacino]

Hello, is there any plan of supporting Linux in the near future?

Thanks

[Rukario]

maybe a screen drawing pad like XP-Pen artist 12 is better than samsung galaxy s4, it doesn’t have an operating system that will have no conflict with your windows10-pc .

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von Rukario.

[apeezyfosheezy]

I am unable to get the correct 4:3 aspect ratio when using spacedesk on my iphone 13 pro max in windows 10. If I set 640×480 resolution it stretches the entire screen. It doen’t matter if I tick both set custom resolution and native iphone resolution or just tick custom resolution with 640×480 selected it still stretches. Any help anyone can provide would be great. Also, even if I select the correct resolution in my pc display settings it doesn’t seem to make a difference. Thanks!

• Dieses Thema wurde geändert vor 2 Jahren, 6 Monaten von apeezyfosheezy.

[spacedesk Lea]

Hi @jstun,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
Please try it and let us know if the display off issue is now fixed on your side.

In case it did not fix the issue, please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area, then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
This new version includes „Connected – Display Off“ bug fix.
Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.

Looking forward to your feedback.

[spacedesk Renz]

Hi @brojon,

Screen duplication and extension can be changed in the server device’s Display Settings menu than can be accessed by right-clicking on an empty part of the desktop and selecting Display Settings on the menu that appears. For further information on desktop extension, you may check our User Manual on the section „Configuration and Settings“ -> „Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel“
https://forum.spacedesk.netuser-manual/#item_470

Let us know if you have other concerns and we’ll be happy to help.

[Brojon]

Supposedly there’s a setting to select extend/mirror mode but I can’t find it in ANY settings client or server. It simply doesn’t exist.
The Windows screen is simply mirrored which is quite frankly, pointless.

[spacedesk David]

Hi rxbin-_,

could you please tell us the following:

1. Your Windows OS version
2. Your spacedesk Server version
3. Your Android OS version
4. Your spacedesk Client version
5. The model name and company name of your Android stylus pen (best would be an URL to the product page)

Please also check the following in your spacedesk Android App settings:
Main Hamburger Menu > Input Devices > Pen > „Enable Stylus Screen Control“ should be set!

Are you connecting by automatic server discovery or are you using the manual IP input?

Thanks!

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk David. Grund: typos

[spacedesk Renz]

Hi @karen-zheng,

Do you have a third party firewall software installed in your server device? If so, please see the User Manual on the section „Troubleshooting“ -> „Firewall Settings on Primary Machine“. Also, if you have a VPN installed in your server machine, you may also check the section „VPN (Virtual Private Network)“ just below „Firewall Settings on Primary Machine“ and follow the troubleshooting steps there.
https://forum.spacedesk.netuser-manual

You may get the diagnostic logs by following these steps:
–- open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
— On the Console window, click on „Diagnostics“
— Click Save All Information button

Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Renz.
• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Renz.

[Karen Zheng]

Hi dear,

I’m facing the same problem. I’m using Window 10, system X64 computer. My viewer is IPAD Air2.

After I entered the IP manually, “IP validation in process” would last for 1~3 minutes, and then the notification was disappeared. I’ve tried several times, but failed to connect with my computer.

I don’t know how to get the diagnostic… Just wondering if I could get some help here?!!!

[spacedesk Renz]

Hi @seanincali,

Regarding the issue of the client not showing any applications, would you prefer that the client duplicate the main display or extend it? You can find additional help in the User Manual under section „Configuration and Settings“ -> „Desktop Extension or Desktop Duplication mirror Settings in Display Control Panel“
https://forum.spacedesk.netuser-manual

In addition, the reason why the mouse pointer does not show up whenever you use the viewer is because the action is interpreted as touch input and that hides the mouse cursor. You may check the section „Configuration and Settings“ -> „Mouse, Keyboard, Touchscreen And Pen Input“ to know more about touch input types for your viewer.

Let us know if you have any other concerns and we’ll be happy to assist you.

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Renz. Grund: Additional details added

[spacedesk Lea]

Hi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mda,
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.

Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.

[Willycia]

Alright, I have good wifi so HTML5 Viewer works great, although the display quality drop off from using the actual app to connect is noticeable, it doesn’t make it unusable. It works great as a replacement until I figure out a way to fix it, or a new update fixes it.

Thanks, William

[spacedesk Lea]

Hi @gt3209,

Unfortunately the zip file you sent does not contain any spacedesk diagnostic logs.
The diagnostic steps above should generate a folder like this „2022-03-XX-XXXXXX-spacedeskRuntimeDiagnostics“ and contains files such as spacedeskDiag.txt, spacedeskSetup.log, Debugview.log etc..

Could you please repeat the steps above and send us the correct diagnostic folder.
Thank you very much!

[nancychandler340]

Although I’ve the latest Windows version downloaded, and have acquired the correct Nvidia RTX 3070 driver, I’m incapable of putting it through my system.
Official

[spacedesk Lea]

Hi @gt3209,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon on your task bar’s notification area
– then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
Thank you very much for sending the log file.
We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.

Can you quickly try with spacedesk HTML5 Viewer?
Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.

Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.

[Willycia]

Here is the debugview.log file in text. Hope it works

Attachments:

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[gt3209]

Gd morning friends,

I hace a Dell XPS 17 with Nvidia and when conected my tablet samsung s7 as a second monitor only can use for 2 min maximun i display error, please find attached a pic, thanks

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[spacedesk Lea]

Hi @ced-edem,

Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting steps did not help, please open the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Please change the file type to debugview.txt

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Lea.

[Willycia]

Hello

Right now I do not have anything that is incompatible, but all the applications in the incompatible software tab have X’s beside them, which means that they are off right?

Regards, William

[Willycia]

Hello

For the first step, I could not find Debugview.log in my public downloads. I copied all my spacedesk files and my dxdiag in my Public folder. Instead of adding dxdiag directly to the folder (just in case anything bad happens), I created a copy and added it to the folder, just wondering if that’s alright.

Regards, William

[spacedesk Lea]

Hi @willycia,
Thanks for the feedback.

Fix for the failing console diagnostic collection will be available in the next release.
In the meantime, could you please send us the following (if available):
– C:\Users\Public\Downloads\Debugview.log
– all spacedesk files available in C:\Users\Public folder
– run dxdiag.exe, click Save All Information, then save the output file (dxdiag.txt)
Please save all the files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.

[JR]

Hi I have 2 LEnovo laptops running on a LAN cable network with Spacedesk.

The app is working well. I use Spacedesk to make an extension screen on my primary laptop screen.

However I cannot set the screen brightness of the secondary laptop viewer screen.

If I go to the active connection link I only get the statistics tab, I don’t see the tab that will allow me to adjust the display on the client/slave screen.

I am running windows 10 on both machines.

Any help will be much appreciated, Thanks!

[Willycia]

I fixed the problem by reverting to a previous windows update

[spacedesk Lea]

Hi @willycia,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
Do you still have this error? Maybe you only need to reboot your machine.

If it did not help, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @alfredo_c,
I see..
Can you please try the suggestions from this link:
https://www.makeuseof.com/tag/fix-touchscreen-windows-10/

[alfredo_c]

Hi, I don’t use that kind of Application on my laptop. But until know I can’t still use the touchscreen on my laptop.
Is there something that you can do to help fix this? I usually use the touchscreen for some occasion but not for photoshop or 3d gaming.

[spacedesk Lea]

Hi @toslim33,
Thank you very much for sending the diagnostic logs.

Upon checking the logs, it seems that it did not capture the disconnect issue.
Did you switch ON the diagnostics collection and wait for the disconnect issue to happen before switching OFF?
If not, please try again with the steps below:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and wait for the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button

As for the ShadowPlay detection in the console app, you can properly switch off the ShadowPlay by switching OFF the In-game overlay settings in the Nvidia Geforce Experience settings.
If this is not possible anymore, please check your task manager if you can find the NVIDIA ShadowPlay Helper in the process list and try to „End task“ it (then maybe reboot your machine).

[spacedesk Lea]

Hi @omega087,

Can you further describe the problem?
Viewer cannot discover? Did you get an error code upon connect?
For assistance, please also check the Troubleshooting chapter in the user manual.
https://forum.spacedesk.netuser-manual/

If the troubleshooting did not help, please open the spacedesk Driver Console in your primary machine, click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @09hjoesk,
Thank you very much for sending the requested logs.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in that old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.

– open Device Manager by running „devmgmt.msc“
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click „Uninstall device“ each devices underneath it
– then right-click „Uninstall device“ the spacedesk virtual HID Device

Then try again to update with the latest spacedesk installer (v1037).

For assistance, please also check the Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only)
https://forum.spacedesk.netuser-manual/#item_518

[spacedesk Lea]

Hi @wulf,
Please try this modified version of the script here:
https://www.dropbox.com/s/lrreareb96quvnr/2022_spacedeskDiagnosticTool_v2.zip?dl=0
Same instructions above, this time the script should create „spacedeskDiagnostics“ folder.

[Wulf]

Hey I tried to run the script and it did run, however I got the error

ERROR:
Description = Invalid namespace
The filename, directory name, or volume label syntax is incorrect.
Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"

followed by the error repeatedly,

STEP 11: Copying log files
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File not found - spacedesk_logs
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File spacedeskregistry.txt already exists. Overwrite (Yes/No)?

There was no folder created and no txt files or such anywhere in the folder or on my PC.

[spacedesk Lea]

Hi @09hjoesk,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Renz]

Hi @gennady46,

Can you also try opening up the Display Switch menu by pressing Windows key + P then selecting Duplicate? If there is no Duplicate option there, please send us the diagnostic logs for further investigation by following these steps:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– after a few seconds, switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Thank you!

[jamesson]

On my laptop (MX550) it worked! but on my computer (RTX2080 Super) it didn’t work… only in photoshop.. in Microsoft Paint it worked, despite not recognizing pen pressure

Attached is the drive diagnostic file

As you can see in the video, pen pressure works fine on the tablet and supported apps, but it doesn’t work on SpaceDesk

Vídeo teste SonarPen + SpaceDesk:

Attachments:

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[spacedesk Lea]

Hi @leungzw,
For further analysis, could you please open the spacedesk Driver Console -> Diagnostics, then click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jamesson,
Did you also calibrate the SonarPen? And allow the Microphone permission in the SonarPen settings?
If yes and it still did not work, please send us the diagnostic logs of this issue for further analysis.
– open spacedesk Driver Console -> Diagnostics in your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (by sending several SonarPen input from your Android viewer)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Monky]

The installer has encountered an unxpected error installing this package. This may indicate a problem with this package. The error code is 2503.

Pls help me

[spacedesk Lea]

Hi @wulf,

Thank you very much for sending the requested logs.

For the spacedesk Console app issue, we will release a potential fix for this issue in the next version.

For the display off issue, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/okjvl3v4g8xmknq/2022_spacedeskDiagnosticTool.zip?dl=0

The folder contains spacedeskDiagnosticTool.cmd, just right-click it, then run as administrator.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created in the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @angels11_6,

You can easily setup the layout of your video wall by setting the correct Position (X;Y) of each clients, in the Video wall settings tab (of spacedesk Driver Console).
For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @wulf,

Could you please send us the current .NET Framework version of your primary machine.
Just run the Windows PowerShell as Administrator then type the command:

Get-ChildItem ‚HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP‘ -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match ‚^(?!S)\p{L}‘} | Select PSChildName, version

Then press the Enter send us the result via txt file or screenshot.
Please check this link for reference: https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10

Could you also please send us the following for further analysis:
– Dxdiag.txt file – just run dxdiag.exe on your primary machine, click „Save All Information“
– C:\Users\Public\spacedeskSetup.log file

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

For assistance, you can also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @pen1350,

Is it a flickering screen when you said „PC crashed for around 10 seconds“?
Can it still recover after disconnecting the spacedesk viewer?

Can you quickly check in spacedesk Driver Console -> Diagnostics -> Incompatible Software, if Nvidia ShadowPlay/In-game Overlay/screen recording is active?
If it’s active, please stop/disable your Nvidia ShadowPlay then try again with spacedesk.

If it did not help, could you please send us the diagnostic logs of the issue.
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (then disconnect immediately)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @armada45

Thank you very much for sending the diagnostic logs.
Based on the logs, you have splashtop display hook driver (lci_proxywddm) running on your machine. This product is currently not compatible with spacedesk.
You have to uninstall it, then reboot before you connect a spacedesk viewer.

To uninstall, just open the splahstop Wired XDisplay Agent on your machine the click on Advanced, then Uninstall the Virtual display driver.
OR just open the spacedesk Drive Console -> Diagnostics -> Incompatible Software, then click the Uninstall button beside the lci_proxywddm driver, then reboot your primary machine.

[leungzw]

Router1 IP :192.168.2.2, which is use for internet connecting and DHCP server.
router2 IP:192.168.2.10, use as a gateway for some devices only, DHCP OFF.
and running a server on PC with IP 192.168.2.x

when i open the app on table, the app can only found the router2’s IP,
even i input my laptop ip, also can’t working properly, with showing IP-validation only.

anyone can help with this issue?

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