I can’t reproduce the problem. I completely uninstalled and reinstalled both applications and updated the android client with the latest version that just came out. I now have SpaceDesk server 1.0.35 running and everything appears fine. I used to get a BEX crash for the Xencelabs driver application, see attachment, but for the first time in weeks that didn’t happen now. I have attached an image of the Xencelabds driver application’s program folder as well with files. It uses some sort of QT interface toolkit. Just curious if you have any ideas of what might have caused the crashes.
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Hi @swedcap,
Please try the most recent spacedesk Driver v1.0.35 which is available on the website https://forum.spacedesk.netuser-manual/.
If problem still persist, can you further describe the problem on your side?
Is it a discovery issue? Error code upon connect? Display Off?
For assistance, please also check Troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.
PS: We moved your post to a new topic to avoid confusion.
Hi @maicha,
We sent you the old msi version 1.0.9 to your registered email address. Please check.
Hi @kdb13,
spacedesk is currently using JPEG Image compression and it’s a lossy compression which means that the quality of image will be reduced after compression.
After doing some test the problems occur all the way back to version 1.0.12 that’s the earliest version I had downloaded.
Hi there,
My company is interested in using the Display Driver SDK for Windows (https://forum.spacedesk.netproducts/display-driver-sdk-software-development-kit-for-windows).
It would be helpful if you could provide us with the following information：
-how to buy the SDK license
-pricing and licensing terms
-how to download a trial version for technical assessment.
Attached with my email address: elina_yi@163.com
looking forward to hear from you soon
with regards
Thank you.
The first time I noticed any problems were with version 1.0.34.
Anders
You said “It used to work earlier”. How much earlier was that?
Earlier than October 2021 when spacedesk Android client started supporting multitouch?
Earlier than March 2021 when spacedesk Android client started to support pressure sensitive stylus pen?
Here you have a link for that older version from which you are trying to upgrade to 1.0.35 based on what I read there is or was some bug in the installer that it needed older installer to uninstall the older version and installer newer one. So if it asks again for file “spacedesk_driver_Win_10_64_v109_BETA.msi” download the older installer of the version you are trying to replace. I’m including you official link to that older installer so it can uninstall that older version https://spacedesk.net/downloads/spacedesk_driver_Win_10_64_v109_BETA.msi
spacedesk Viewer for Windows 10 (Microsoft Store) and Viewer for Windows 7 (Desktop) do not support local host.
There are no plans to do so in the future.
Hello, can someone help me?
I’m having trouble getting this error when I try to install your app.
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Hi there ı really love to use spacedesk but ı lost my msi. Can you send me an older version. Maybe 1 year ago version?
I will be waiting for your answer. Thanks 😀
I wouldn’t mind if 16:9 resolutions would just have black bars so the image is not stretched that’s how it behaves when spacedesk server software is running on Windows 10. BTW my iPads native resolution is 2360×1640 and acording to Aspect Ratio Calculator it has 59:41 aspect ratio.
Yes, it’s still stretched, just tested it with 1920×1200.
Can you try with other marked custom resolution (e.g. 1600×1200, is it marked?)
@lea Yes, 1920×1080 was marked. As I already said I this looks like some kind of conflict between Windows 11 and Spacedesk, because on Windows 10 it was working just fine, I even tried it one more on computer with Windows 10 before posting this issue since it was working fine with Windows 10 i then tried it once more on Windows 11 and you guessed it image was stretched again.
Hi @tipek360,
I see..
Did you check if the 1920×1080 in the custom resolution list has * marked on it?
If it’s not marked, then this resolution does not match the iPad screen’s aspect ratio and will result to stretched screen.
Hi @natanrufino,
Thank you very much for sending the requested files.
It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version 1035.
For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).
By the way, before you uninstall manually, could you please tell us the old version currently installed on your primary machine?
Hi @tipek360,
In case of mirroring your primary monitor to spacedesk viewer, you can try this on your spacedesk iOS Viewer Settings -> Resolution, enable the “Use custom resolution” and select 1920×1080, then disable the “Use native iOS device resolution”.
Hi @swider1337,
Thank you very much for sending the diagnostic logs.
Based on the logs you have McAfee Firewall software on your primary machine.
Please make sure that you add “C:\Windows\system32\spacedeskService.exe” in the exception list of your McAfee Firewall settings to allow incoming and outgoing connection on both Private/Public network profile.
English: Hello, I am sending diagnostics.
My operating system on Windows 10 Spacedesk Viewer Windows 10 and wired network type
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witam przesyłam diagnostykę.
Mój system operacyjny to Windows 10 Spacedesk Viewer Windows 10 i przewodowy typ siec
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I’m using Windows 10 Microsoft Store . Just tried viewer for windows 7 and it’s showing the same error. I attached a screen shot of that error . Any other viewers are not possible because i want to interact with extended virtual screen on host PC via client on host PC . Only viewer that works in the web one
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Hi @downstairsflier,
This looks like a network connection lost, and there’s nothing we can do to fix your network.
We will release a new spacedesk Driver (v1035) in the next few days and you can try the suggested workaround below to hopefully prevent the sudden disconnection issue (during network drop out)
– enable Auto-reconnect on your spacedesk viewer app settings
– set a disconnect delay for a specific period of time, enough so that the spacedesk server will not disconnect the viewer app immediately (upon network drop) and by the time the network connection resumes the spacedesk display remains connected.
To set the disconnect delay, just run the spacedesk Driver Console -> Control -> Configuration.
Thank you very much for your input.
Which spacedesk Viewer (client app) platform are you using? Android, iOS, Windows 10 (Microsoft Store) or Windows 7 (Desktop)? Please let us know so we can inspect the problems which you are mentioning.
Can you try a different spacedesk Viewer platform? Maybe another one (Android, iOS, Windows Store or Windows Desktop) works better for your needs? In case it does, please also let us know.
Hello,
I have exactly the same issue. Running the driver on Windows 10 and trying to use a Google TV as a second extended monitor. It will only allow me to set 1920×1080 as a maximum as a toast message shows me that’s the native resolution. The TV itself however is 4K UHD.
Kr,
Floris
I also met with some terrible situation. I have installed the latest version of Spacedesk for windows 10 one day ago and during its installation mp screen went black. When it came back, I found Disk D was almost cleared. I was terrified and I uninstall spacedesk immediately. I lost more than 200G data. These files are my important experiment materials and results, without them I can’t continue my research. I have tried to recover my data by some data recovery softwares, but the data recovered were almost broken, I can’t open it again. Hope for some help!
i just did install 1.0.34 over 1.0.33 and got a bsod (see attached screenshot). after reboot i started the installation all over again and it went through the installation process without errors. so everything is fine but just to let you know.
if you need further information i.e. log files you are welcome.
thanks a lot for this great tool.
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Hi @ifen,
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input.
And according to that user, it can only recognize mouse input from a remote display.
We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).
Hi @dd-b,
With Windows 10/11 primary machine, you should only enable one screen resolution on your viewer app settings.
In your case, please try to use native screen resolution only (recommended).
In case you select custom resolution, please select one that has * marked resolution, it matches your device’s aspect ratio and will not stretches/distorts your viewer screen.
As for the non-beta version, it is not yet available.
We are still in beta, we already have an expected date of release (for non beta version) but we are not sure yet.
Don’t worry! Thousands of spacedesk downloads daily (millions since 2014). There has never ever been a single verifyable report that spacedesk has ever done any damage to any files or Windows PC environment. In this case I assume that Windows has re-arranged your Desktop shortcuts and/or Desktop icons. Windows sometimes does this when it detects new display graphics adapters. Our engineers will contact you on Monday morning by email to help you find your files again.
Ok, I cant attach the .zip file. It says the file is to big (1.3MB)
Here is the .log if that helps?!
Update… Also not allowed to upload this kind of file… Do you have an email adress for me?
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This reply was modified 2 years, 9 months ago by
HansdieGans.
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This reply was modified 2 years, 9 months ago by HansdieGans.
Hello!!
i use gigaset qv1030 tablet with android in client. I have same problem with touchscreen in msfs. Added the diagnostic like u did. I hope u can help me to fix it. Thanx
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This topic was modified 2 years, 9 months ago by
ifen.
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This topic was modified 2 years, 9 months ago by
spacedesk Lea.
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HELP
I have installed the latest version of Spacedesk for windows 10 and during its installation the screen went black for a few seconds and when it came back, there was nothing on my desktop. More than 300 GB of important photos missing. I can lose my job because of this, I am desperate, please I need help urgently
Hi @awm,
Unfortunately, DebugView.log file is still not included in the recent diagnostic folder.
Could you please try our most recent spacedesk Driver v1.0.33 on https://forum.spacedesk.net.
We have improved our diagnostic logs collection on this latest version, hopefully it will now include the DebugView.log file and other driver log files that we need to further analyze the black screen issue on your side.
Please follow the same procedure on spacedesk Driver Console -> Diagnostics:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
Hi @wastanley,
Please make sure that you are using the most recent spacedesk Driver v1.0.33.
For further analysis, could you please run the spacedesk Driver Console window -> Diagnostics on your primary machine, then follow the steps below:
– switch Diagnostic ON
– connect viewer app and reproduce the error 2-5 issue
– switch Diagnostic OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I used Spacedesk beautifully for 1-day. It worked like a charm. The next day I went to use it it couldn’t find the IP address so I had to try re-loading several times. I also tried downloading Duet Display out of desperation but that didn’t work either. Today, when I try connecting via Spacedesk, the IP address pops up but I’m getting the ERROR CODE: 2-5, ERROR INFO: 0-5 note on the secondary device and a Spacedesk Error note (Error – Duet Display… driver detected).
I’ve uninstalled the Duet Display and it’s no longer showing on my computer and restarted it so that should be gone.
Thanks for any help you can give.
Hi @swider1337,
For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Can you also please tell us your secondary machine info:
– Operating system
– spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
– Network type (wired/wireless)?
Hi @lapizhilera,
Thank you very much for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.33 available on our website
Forum
Hi @schneider97,
Thank you very much for sending the diagnostic logs.
1. Based on the logs the spacedesk server status was stopped.
Did you manually switch off the spacedesk Server (in the spacedesk console app) after the disconnect? Or did it switch off automatically after disconnect?
2. Did you turn off the In-game overlay settings in the Nvidia GeForce Experience window, then reboot?
Hi @kjstech,
On spacedesk Windows 10 Viewer app, please check the Settings -> Display -> Keep display on if it’s active.
Oh I just ran into a bug with the Windows 10 viewer. My screen just went black. I had to wiggle the mouse on that computer and it came back on.
I’d like to continue to use the Windows 10 app version of the viewer but I won’t be able to do that if the computer puts the monitor to sleep in time. The Windows 7 version of the app somehow prevents the computer from sleeping the display.
Ah ok I was using the Windows 7 app, but I do have windows 10. I went into the Microsoft store and got the Windows 10 version of the app and by default those options you mentioned were turned off.
I’m using the new app and so far it seems good. Thanks for your help!
Hi @kjstech,
If you are using spacedesk Windows 10 Viewer app (from Microsoft Store), you can disable the screen view transformation via Settings -> Display -> View transformations.
If you are using spacedesk Windows 7 Viewer app (Desktop version 0.9.37), the option to disable the screen view transformation is not yet available and might not be available any time soon.
We are currently very busy with higher prioritized features and bug fixes.
Hi
I am using windows 11 on both my PC’s . Spacedesk works with Wifi but not with lAN cable . Can any one help me
Hello,
I’m using the iPad Pro 12.9 (2020, Cellular + Wi-Fi, iPadOS 15.0.2, Sold in Mainland China), and it was unable to find the server. I have checked the Local-Networking switch in the Settings and it was on.
I was thinking that the reason caused this problem was the spacedesk App may not supported an iOS Region-Specific feature called “Network Access Permission” yet. (Introduced in iOS 10)
This feature was currently available on the iOS device with Cellular function (both iPhone and iPad) that sold in Mainland China, the non-cellular (Wi-Fi only) version of iPad that sold in Mainland China was not affected by this.
It basically was when the App running for the first time, iOS will showed a prompt pop up to ask user “Allow ‘App’ to use wireless data?” and iOS will block all the network access (including Wi-Fi and Local-Networking) for this App until user allows it from that prompt.
The prompt was controlled directly by iOS and seems like it does not allow developers manually checking it, but if the App only using socket for networking, this prompt will never popup and causing the users was never able to use the App’s networking features. The workaround for that is called some networking API (eg NSURLRequest) to trigger the prompt.
I have test the spacedesk App on my iPhone 12 Pro (iOS 15.2.1, Sold in HongKong SAR, China) and my iPhone XS (iOS 15.2.1, Sold in New Zealand) and those devices was able to find the server without any problems.
After I doing some research I found most of people who cannot use the spacedesk App was running it on the Chinese model of iOS device. (including me..) So I was wondering maybe that was the reason causing the spacedesk App was unable to find any server even the Local-Networking switch was on.
Looking forward for the spacedesk teams to solve this problem.
Best Regards.
Reference:
https://forum.unity.com/threads/face-capture-face-capture-app-cannot-access-network-on-chinese-ios-device.1209526/
I have took a screenshot from my iPad and it shows the “Network Access Permission” prompt pop up.
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Hi @ner1kel,
Unfortunately we cannot watch the attached mp4 file your sent, it exceeds the allowed file size.
Could you maybe upload it on dropbox (or other cloud storage app), or maybe on youtube?
For further analysis, could you also please send us the following logs:
– most recent *.dmp file in C:\Windows\Minidump folder
– diagnostic logs generated via spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @francois,
Please make sure that you have the updated primary graphics adapter driver.
Desktop duplication on Windows 10 only works if your primary machine’s graphics adapter is updated and supports WDDM 2.0 – above.
To check, please run dxdiag.exe, go to the (primary) Display tab and check if the Driver Model is WDDM 2.0- above.
If graphics adapter is already updated and still has WDDM 1.3 – below driver model, then this is a Windows IddCx Display Driver limitation and there’s nothing we can do about.
Hello all,
I have installed spacedisk to my Android TV. All things worked good but when I tried to change the resolution to 4K(native resolution),it told me the ‘native resolution’ is too big.(when using native resolution,it is 1080P) I felt uneasy about it. What should I do to set it to 4K?
Thanks.
Hello,
when I use spacedesk to connect my iPad as mirrored screen of main screen image is stretched to aspect ratio of iPad even though I set 1920×1080 for screen mirroring. Currently running iPadOS 15.3 on iPad Air 4th Gen and Windows 11 on laptop. This looks like some collision between spacedesk and Windows 11 because on Windows 10 machines it works just fine.
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