Forum Replies Created
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Hi @jerryss,
It seems that the two devices have the same Device Identification GUID (the F77E.. that can be seen together with your client’s name in the console) This is a current limitation where only one of them could connect. We will check if there are possible solutions to this issue.Hi @chen,
it seems like Nvidia Shadowplay is active on your machine,
Could you please try to disable or uninstall it? then try again with spacedesk
also, if the above suggestion did not work, could you try switching to Duplicate mode and see if the issue is still happening?Hi @zerogravity994,
spacedesk is free for private non-commercial use. Only free version does expire. Paid business license does not expire.
Currently availability of business license is limited to Google Play Store for Android. Soon, iOS and Windows business version will follow in Apple Store and Microsoft Store. In the meantime iOS and Windows Viewers can be used for free even by business users.
Upon expiry, screen will turn to black and white (no more colors). This only happens in the non-commercial version of the Viewer.
Upon expiry a new version of the spacedesk Driver needs to be downloaded from the spacedesk website.
Hi @nag,
We’re glad to hear that it is now working on your side!
For your keyboard Issue, this is because of the keyboard update in earlier versions for security purposes. During network connection, you are now required to enable the encryption option spacedesk Console for keyboard inputs. You can use the encryption feature when you have an Android commercial or business license.If you still wish to use it for free, you must connect your Android device to your Windows 11 laptop using a USB cable, or if you still want to use the keyboard via Wi-Fi, you need to purchase the business license for the Android viewer.
to summarize:
Keyboard in USB connection = allowed
Keyboard in Wi-Fi connection = not allowed without a business license.Hi @nag,
Could you maybe check your LAN/WIFI option which can be seen at the bottom of spacedesk viewer connection page?
Could you you also make sure again if your primary machine and Android device is connected under the same Wifi network?please refer to the attached screenshot for assistance.
Hi @s-h-e-i-k-h,
For clarification, after you clean install your windows, you only installed the Apple devices app from Microsoft store and not iTunes, is that right?If your iTunes app is from the Microsoft Store, you must still open it for Spacedesk Console to detect it.
For your concern about the burn-in, we already forwarded this to our iOS developer. we will let you know once there is an update about this issue.
Hi @nag,
Have you tried restarting your Android device?Hi @nag,
Could you please check the following?
– double check if both of your primary and secondary machines are connected within the same local area network
– see if spacedesk or C:\Program Files\datronicsoft\spacedesk\spacedeskService.exe is included in antivirus or firewall’s exception list. this is to allow spacedesk service to establish incoming and outgoing connections
– If you have VPN (Virtual Private Network) active in your machine, please disable it
– please make sure your wifi router has client isolation disabled
– check if your current Network profile in your primary machine is Public, if so, switch it to Private. you can navigate this options by going to Windows Settings -> Internet & NetworkHi @drim,
Could you please try the following:
-Unplug your device -> turn off Android USB option in the Console -> turn on USB -> plug your device again.
-Restart your Android phone and your PCHi @sbertin930,
Have you tried the suggestions on our previous reply?
Could you also try reinstalling spacedesk Driver?
Restart your Primary and secondary machine?We cannot view the files you have sent due to file type and size error.
Can you maybe compress it to a zip folder?
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, or maybe send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.please make sure to reproduce the issue and follow the diagnostic collection steps in our 2nd reply.
