[spacedesk Lea]

Hi @dagni,
Thanks for the info.
This is actually a missing feature in our viewer apps (Windows/iOS).
Currently, only the android viewer app can detect and handle network connection drop.
We will soon implement this feature on those viewer apps too.

[spacedesk Lea]

Hi @eljuan,
Thanks for sending a new diagnostic logs. We are currently analyzing it.
Do you have Nvidia Surround activated?
Did you intend to use spacedesk videowall mode?
Can you quickly try with videowall mode disabled?

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @dmanz56,
Maybe try this with extension mode only -> disable auto-rotate in viewer settings and device settings then connect the viewer app and try to manually rotate the display via display settings window -> display orientation menu on your primary machine.

[spacedesk Lea]

Hi drlikz,
we still have known synchronization problem with videowall frames.
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @dmanz56,
Are both android tablet identical? same brand/model?
Could you please open the videowall engine window and check if both your android tablets have the same client ID.
Just right-click the spacedesk tray icon then select Video Wall Engine.

[spacedesk Lea]

Hi @webguypat,
On your spacedesk android viewer settings -> quality/performance -> custom fps rate, please set the value to 60 FPS then reconnect your viewer app.

[spacedesk Lea]

Hi @soli,
To setup a proper videowall with all the assigned clients, you have to manually set the X and Y position/coordinates of each clients.

[spacedesk Lea]

Hi @dmanz56,
I see.. Are you using spacedesk for desktop duplication mode?

[spacedesk Lea]

Hi @eljuan,

Thanks for sending the diagnostic logs, but it seems there are various log files that are missing.
The process is to run first the spacedeskDiagnosticTool.cmd (before connecting all the viewers) because it involves spacedeskService restart that’s why all the connected viewer were suddenly disconnected.

Currently cannot analyze it since it only has the dxdiag info.
The script should generate various log files that we need for analysis.
Could you please try again?
Run first the spacedeskDiagnosticTool.cmd, then on step 5 it will pause that’s where you should connect all 4 viewers then try to reproduce the issue before pressing any key on the console window for the script to proceed.

Please also update your current NVIDIA GeForce RTX 2070 SUPER graphics adapter to latest version.
You can download their latest driver installer from their website or via Nvidoa GeForce Experience window.

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @myron,
back to this issue.. Could you please try our most recent spacedesk Driver 1.0.18 on our website + latest android viewer app v0.9.81 from Google Playstore?

By the way, do you have third party firewall software installed (e.g. McAfee)?

Looking forward to your feedback.

[spacedesk Lea]

Hi @majh0,

Thanks for sending the requested files.
I forgot to ask for the dxdiag of your secondary machine too..
Can you also send it here?

By the way, did you also try with Windows 7 Viewer app v0.9.32 on your secondary machine?

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @homebr3w,

spacedesk Driver/Server does not support Windows 7 any more (Windows 7 life cycle has expired). At your own risk spacedesk Windows 8.1 driver can still be installed on Windows 7.

For viewer, you can still install the recent spacedesk Windows 7 Viewer app v0.9.32 available on our website too.

[spacedesk Lea]

Hi @k0lk,
I see..
In that case, could you please run dxdiag.exe on your primary machine then select “Save All Information” and send us the Dxdiag.txt file.

[spacedesk Lea]

Hi @drlikz,

Current windows client does not support local host connection.
We might consider it in the future version, but not anytime soon.

[spacedesk Lea]

Hi @jing,

For further analysis, could you please send us the following:
– run dxdiag.exe on the primary machine, then select “Save All Information” and send us the Dxdiag.txt file
– spacedeskSetup.log file located in C:\Users\Public folder

[spacedesk Lea]

Hi @notbreack,

spacedesk does not support Windows 7 any more (Windows 7 life cycle has expired).
At your own risk spacedesk Windows 8.1 driver can still be installed on Windows 7.

[spacedesk Lea]

Hi @eljuan,
The traces you posted does not show any spacedesk traces.
Could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @soli,
To assign to wall for the first time, you should set it manually in the Wall Index text box of the connected client.
For assistance, please check Video Wall Configuration -> Video Wall Operation chapter in our user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi dmanz56,
Is Auto-rotation enabled on both spacedesk viewer settings and tablet device settings?

[spacedesk Lea]

Hi @itamax2073,

Thanks for sending the diagnostic logs.
Could you please try our most recent spacedesk Driver v1.0.18 available on our website?
Then let us know if you still get the same issue.

[spacedesk Lea]

yes, and if you are connected over wireless network then it will probably lag..

[spacedesk Lea]

Hi @mignonib,

Looks like a network connection issue.

Are both machines connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?

Do you have third party firewall software?

Do you have VPN (Virtual Private Network) active?

Could you please check your router settings if wireless isolation is enabled?
This settings prevents direct communication between connected machines/devices.

For assistance, please check Troubleshooting -> Network Connection chapter in the user manual for details https://forum.spacedesk.netuser-manual/.

Can you quickly try a WiFi Hotspot connection?
Please check Performance Tuning -> Network Bandwidth -> Wifi Direct / Wifi Hotspot / Wifi Access Point in the user manual for details https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @k0lk,

2 possible reason for slow performance on your side:
1. HTML5 Viewer
If you laptop runs Linux, that means you are using spacedesk HTML5 Viewer, correct?
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitation of HTML5/Javascript.

2. Network connection
Especially if your machines are connected over wireless network that goes thru the router.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @majh0,
Thanks for sending the video.

Could you please send us the following:
1. debugview log on your secondary machine where you run the viewer app.
Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.

2. run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt) and send to us.

[spacedesk Lea]

Hi @jake,
You can use spacedesk with your current Nvidia driver version or update to most recent version 472.12.
The BSOD only occurs on version below 461.09.

[spacedesk Lea]

Which viewer type (Android/iOS/Windows/HTML5) did you use? Maybe you can do the screenshot or take a picture of it?
Could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt).

[spacedesk Lea]

Hi @majh0,

if I tried to connect to server while the power adapter is plugged into laptop, it never connects successfully
but without power adapter, it does nicely

This is strange..

I can upload the video.. if you don’t believe it

Yes please. This will help with our analysis.
Please also include the screen freeze issue too on your video.
Thank you very much!

[spacedesk Lea]

Hi @glda19,

This is strange.
Can you please send us a short video showing the unchangeable custom resolution list of the viewer app?

[spacedesk Lea]

I see.. maybe it’s not a 10-bit format issue..

You mentioned that “the screen is all messed up”, can you further explain this (maybe with a screenshot)?

[spacedesk Lea]

Hi @mep011,
Please update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.

[spacedesk Lea]

Hi @shulil,

So you want to mirror your PC screen on your two iPads?

What do you mean empty screen? Is it black screen? Or it’s just in extension mode?

Is your primary machine Windows 10?

[spacedesk Lea]

Hi @rezios,
On your Radeon Software window, please go to Settings->Graphics->Advanced->”10-Bit Pixel Format”.
As for the server OFF status, could you easily turn it ON via Settings -> ON menu?

[spacedesk Lea]

Hi @ahmetzkan,
Please make sure to update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.

Without Twomon and Videowall disabled, could you please send us again an updated diagnostic logs?

[spacedesk Lea]

Hi @majh0,
Can you quickly try with our Windows 7 Viewer app v0.9.32? Then check if you get the same connection issue.
You can download it on our website.

[spacedesk Lea]

Hi to all,

We are currently re-working our remote keyboard input feature in our Android app, and once we finalized it on android, then that’s the time we port it to iOS Viewer app.
Hopefully this rework will also fix all the current issue in the keyboard.
It will take some time to become available.

[spacedesk Lea]

Hi @glda19,

Can you tell us which custom screen resolution you tried to set on your viewer app settings?

[spacedesk Lea]

Hi @ken,

Please update to the latest version of spacedesk android viewer app (v0.9.80) on Google Playstore.
It has a bug fix for app crash issue observed on previous version.

[spacedesk Lea]

Hi @lennos,
Thanks for the feedback.
We are glad to hear that it’s now stable on your side.

Please make sure you have the latest version (0.9.80) of spacedesk android viewer app from Google Playstore.
It has a bug fix for app crash issue observed on previous version.

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @kianchong,

Could you please try the following on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above please try to run-install again the spacedesk MSI installer.

[spacedesk Lea]

Hi @mep011,

Are you using the spacedesk Android Viewer app on your tablet?

If yes, could you please try to update to latest version on Google Playstore.
We just released a new version (0.9.80) with bug fix for a reported application crash.

Looking forward to your feedback.

[spacedesk Lea]

Hi @rezios,
Could you please check if 10-bit color format is enabled on your AMD Radeon Software settings? If yes please disable it and reboot your primary machine.

Maybe the drive conflict has something to do with some 3D related settings on Radeon Software window too? We cannot specify yet which settings it is, can you maybe check if there’s any in-game overlay or screen recording settings enabled there?

[spacedesk Lea]

Hi @itamax2073,
Thank you very much for confirmation.
Yes, the app crash issue should be fixed now with the latest viewer app version 0.9.80 on Google Playstore.

@profesional-kikerv, @tom_chambers, @rickyd, @yyiisss, please update and check on your side.

[spacedesk Lea]

Hi @mjb,
Unfortunately it’s not possible.
spacedesk Driver software includes deep level driver installation.

[spacedesk Lea]

Hi @multi-cat,
Please try the most recent spacedesk Driver v1.0.17 and Android Viewer app from Playstore.
This issue should be fixed now.

It is also now supports entering a full word, not just single key input.

• This reply was modified 3 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @pfield69,
Multi-touch gesture like pinch to zoom is now supported with the latest spacedesk Driver v1017 and Android Viewer v0.9.79.

[spacedesk Lea]

Thank you very much for reporting it.
We are currently fixing it.
We will get back to you as soon as we have a new version released.

[spacedesk Lea]

Hi @ahmetzkan,
Thanks for sending the diagnostic logs.

Do you maybe have TwoMon display driver installed on your primary machine?
Could you also please disable the videowall mode and try again to connect?

[spacedesk Lea]

Hi @majh0,

Thanks for the feedback.

and I move my internet browser from server to client,

Which internet browser did you use in this case?
Is the screen freeze consistently happening only when moving a browser to client screen? Or is it also happening with any window being dragged to the client screen?

For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Hi @mortimar,
We have tried to reproduce it on our side, but so far auto-hide of taskbar is working on our side with spacedesk connected.

For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Hi @majh0,

Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5) and version
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Which web browser did you use? Did you also try with other web browser?

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