[spacedesk Lea]

Hi @modde,
we are glad to hear that it’s working now with the latest version.

[spacedesk Lea]

Hi @crumbag,
28252 is the only port that spacedesk used.
Could you please check if your current network profile in your primary machine is Private or Public?
Could you also try to connect with HTML5 Viewer on your iPad too, just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, the try to connect to your computer’s IP address.

[spacedesk Lea]

Hi @user8302847289472,
Could you please open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon in the task bar’s notification area.
In the Console window, please select Diagnostics -> Incompatible Products, then check on the right side panel which product is present (with check mark) then click the uninstall button and reboot your primary machine. Then try again with spacedesk.

[spacedesk Lea]

Hi @haripriya,
Please try to switch to private network and check if you can discover now on your iOS viewer.

[spacedesk Lea]

Hi @masteris,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Thanks for the feedback.

Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?

We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?

[spacedesk Lea]

Hi @haripriya,

Thanks for sending the diagnostic logs.

What is the current network profile on your primary machine? Public or Private?
To check for the network profile, just open the Settings -> Network & Internet, click the WiFi Properties.

What is your secondary device? Android/iOS/Windows?

By the way, the spacedesk drivers are already preinstalled, you will only find those driver files once you have a successful spacedesk connection.

[spacedesk Lea]

or maybe a short video displaying the issue

By the way, please try the most recent spacedesk Driver v1.0.27 from the website.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @haripriya,
Thanks for the feedback.

It was working well a few weeks back. But recently it is not working properly

Can you further describe the problem? Cannot discover primary machine? Error code upon connection attempt?

Could you please try the most recent spacedesk Driver 1.0.27 that we just released.
If problem still persist, please click the Diagnostics in the spacedesk Driver Console apo then click the “Save All Information” button then send us the diagnostic folder (containing various diagnostic log files) which will be generated by the console app.
Just right click the folder then Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @lfkentwell,

You can click the floating menu on the upper left corner of the HTML5 Viewer screen, then on the bottom part click the “+” to copy the URL with auto-connect setting.
Please check the attached screenshot.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Thanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @modde,
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @haripriya,
This is the new spacedesk User Interface for managing spacedesk server.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @jitiyi,
Yes, the current spacedesk Android viewer app minimum supported version is 4.1.
Unfortunately it’s not possible to support lower than that.
The only option is the HTML5 Viewer.

[spacedesk Lea]

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @leon,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @long,
Can you further describe the spacedesk problem on your side?
Cannot discover? Not connecting anymore? Is there a disconnected error code? Is remote mouse/touch not working anymore?

For assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @quatapus,
To verify if the discovery issue is on android viewer app, could you please try to connect using HTML5 Viewer on your non working devices (e.g. Pixel 3).
Just open a web browser (e.g. google chrome) then go to http://viewer.spacedesk.net/, then type the IP address of your primary machine to connect.
Looking forward to your feedback.

[spacedesk Lea]

Hi @jdmusic,
Just switch the duplicated displays to Extension mode.
On Windows display settings, please scroll down below on Multiple displays drop down menu, then select “Extend these displays”.

For assistance, please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

• This reply was modified 3 years ago by spacedesk Lea.
• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @humorloos,
Which spacedesk Viewer app did you use?
Is it the Windows 7 desktop version? Or the Viewer from Microsoft Store?

[spacedesk Lea]

Hi @downstairsflier,
Could you please send us a screenshot of this issue?

[spacedesk Lea]

Hi @jdmusic,
spacedesk can support up to 16 viewer connections as long as your Windows 10/11 primary machine’s resources can handle all the connected displays.
If you have Windows 7/8.1 primary machine, it can support up to 3 viewer connections.

[spacedesk Lea]

Hi @modde,
Thanks for sending the new logs.
Could you please check in the Windows Display Settings if there’s a detached secondary display?
If it’s there, please attach it by selecting the “Extend these displays” in the Multiple displays dropdown menu.

[spacedesk Lea]

Hi @modde,
Thanks for sending the diagnostic logs.
Based on the log, spacedesk Server is currently Stopped/OFF.
Please try to switch ON the spacedesk Server in the CONTROL section of the spacedesk Driver Console app.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @liamctng,
Thanks for sending the diagnostic logs.
Do you have any 3D application currently running while connecting the spacedesk?
Do you have Nvidia ShadowPlay enabled?

Could you please try our most recent spacedesk Driver v1.0.25 and if problem still persist, please use the spacedesk Driver Console -> Diagnostics utility to generate the complete diagnostic logs.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @james-wong,

You can try USB Tethering / WiFi Direct / Android Debug Bridge Cable connection for performance improvement.
For instruction, please check the Performance Tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/#item_507.

[spacedesk Lea]

Hi @kolec_,

Thanks for sending the complete diagnotic logs.

splashtop Windows 7 legacy WDDM driver (lci_proxywddm) is still installed on your Primary Machine.
splashtop Wired XDisplay seems to leave garbage behind.
splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.

Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…

To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
sc delete lci_proxywddm press enter
Then reboot your primary machine and try again with spacedesk.

[spacedesk Lea]

Hi @kolec_,
Thanks for sending the diagnostic logs, but unfortunately there are important log files that are missing (e.g. spacedeskDiag.txt, DebugView.log, spacedeskSetup.log..etc).
Are you using the most recent spacedesk Driver v1.0.24?
Could you please check for this file: C:\Users\Public\Downloads\DebugView.log.
If you can find it there, please send it to us.
Or if you can try again with the collection steps and able to collect the necessary logs, that would be helpful.

[spacedesk Lea]

Hi @james-wong,

Thank you very much for sending the diagnostic logs.

splashtop Windows 7 legacy WDDM driver (lci_proxykmd) is still installed on your Primary Machine.
splashtop Wired XDisplay seems to leave garbage behind.
splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.

Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…

To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
sc delete lci_proxykmd press enter
Then reboot your primary machine and try again with spacedesk.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @looping,
Thanks for sending the spacedeskDiag.txt.
There are some important diagnostic logs that are missing for us to analyze the issue.
Could you please try with the latest spacedesk Driver version 1.0.24 (from our website), then if problem still persist, please follow the step below to get a complete diagnostic logs:

– Open the spacedesk Driver Console window
– On the Diagnostics’ right side panel check “with Debug view” box
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @chriz024 and @scottorange,
Thank you very much for the feedback.
We are currently addressing this issue.
This will be fixed in the next Android version release.

[spacedesk Lea]

Hi @kolec_,
Could you please send us the diagnostic logs for this issue?
– click the spacedesk icon on your task bar’s notification area to open the spacedesk Driver Console window
– select the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @laxuur,
Thanks for sending the diagnostic logs.
Based on the logs, you still have the splashtop display hook driver (lci_proxywddm) on your machine.
To remove this please run Command Prompt as Administrator, then type the command:
sc delete lci_proxywddm press enter
Reboot your primary machine then try again with spacedesk.

• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @here2stay40,
We are only distributing spacedesk Android Viewer app via Google Playstore.
Can you tell us why do you need the spacedesk Viewer APK file outside Google Playstore?

[spacedesk Lea]

Hi @nthaxton,
Yes this is possible.
In this case, you just have to install the spacedesk Driver on your Notebook, then install the spacedesk Windows Viewer app on your PC.
For further setup procedures, please check Configuration and Settings chapter in the user manual https://forum.spacedesk.netuser-manual/#item_468.

[spacedesk Lea]

Hi @oskar,
Thanks for sending the diagnostic logs.
Based on the logs, you have the splashtop hook display driver (lci_proxykmd) installed on your machine.
To remove this driver:
– run Command Prompt as admin
– type: sc delete lci_proxykmd then press enter
– reboot your primary machine then try again with spacedesk

[spacedesk Lea]

Hi @oskar,
This error message indicates that an incompatible display driver is present on your machine.
Do you have any of these mentioned products (splashtop/Duet Display/Fresco Logic)?
If yes, please uninstall, reboot then try again with spacedesk.

If the above suggestion did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
– saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• This reply was modified 3 years ago by spacedesk Lea.
• This reply was modified 3 years ago by spacedesk Lea.
• This reply was modified 3 years ago by spacedesk Lea.

[spacedesk Lea]

Hi @azrhod,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
– saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @primera,
Please try to uninstall using this old MSI version 0.9.17.
https://www.dropbox.com/s/wh6ve5vbvdmvyeq/spacedesk_driver_Win_10_64_v0917_BETA.msi?dl=0

[spacedesk Lea]

Hi @laxuur,

Thanks for the feedback.
Could you please send us the diagnostic logs to further analyze this issue.
Please follow the steps below:
– open the spacedesk Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
Please take note that saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @el_viejo,

ps: i can share screenshots if required.

Yes, please, thanks!
Then we can try to reproduce and analyze/fix this issue.

[spacedesk Lea]

Hi @eaueouaeou,

Thank you very much for pointing this out. We will improve this in our next spacedesk release.

In our spacedesk Console we will add an option “Automatic start upon System Boot”.

You cannot find spacedesk on Windows Start up because it’s a Windows Service Executable. Like all other Windows Service Executables you can modify a “Start Up Type” (automatic or manual) through Windows Service Control panel (just run “services.msc”). See screenshot attached.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @laxuur,
Based on your dxdiag info, you still have an outdated AMD graphics adapter.
Could you please try to update it first through https://www.amd.com/en/support, then try again with spacedesk.
Looking forward to your feedback.

[spacedesk Lea]

Hi @theonlymalu,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @yoteb,
Based on your computer specification (if it’s 64-bit or 32-bit platform) then yes you can use spacedesk on your machine.

[spacedesk Lea]

Hi @mb944,
Yes, iPad should work as secondary machine using the spacedesk iOS Viewer app from the App store.
Did you already check the Troubleshooting -> Network Connection chapter in the user manual? https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @zorpheus,
If the issue is not caused by driver expiration, can you tell us how did you fix it?

[spacedesk Lea]

Hi @zorpheus,
When spacedesk expires, it will continue to work but will show black and white display (same as your screenshot).
Please make sure that you have an updated spacedesk Driver (v1.0.23) from https://forum.spacedesk.net.

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