[spacedesk Lea]

Hi @wayniec,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jdmusic,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @undertaker555,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @justivanlee,

It might be a Windows Update or GPU update behavior. We are not sure.
Did you recently update your Windows System or your Graphics Adapter?

Could you please try the “Clear Windows Display Settings” button in the spacedesk Driver Console -> Control then try to connect first and switch to Extension mode (in case it’s duplicated), then check if it will still reset to Duplicated mode after reconnecting.

[spacedesk Lea]

Hi @ingo,

Quite a few users are asking for the same and similar features.
Currently we are very busy with higher prioritized features.
The security features you suggested will probably not coming so soon.
If at all, then this feature will only be available in the pay version.

[spacedesk Lea]

Hi @notequal90,
Thanks for the feedback.
We were able to reproduce the same issue and currently working on the solution.
We will get back to you as soon as we have new android viewer version released.

[spacedesk Lea]

Hi @vincent85,

Thank you very much for sending the requested files.

It seems that the previous spacedesk uninstallation is hanging, specifically during spacedesk virtual HID driver unintallation.
Please try to uninstall the previous spacedesk Driver manually by following the instruction in the Uninstallation on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual https://forum.spacedesk.netuser-manual/.
Especially Step 4: Uninstall spacedesk virtual HID Device.

[spacedesk Lea]

Hi @arminriazi,
Here is the product ID of the spacedesk_driver_Win_10_64_v0918_BETA.msi:{716C72D5-6313-4130-B938-C868C7461E31}

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
It seems that the diagnostic logs are incomplete.
Did you do these steps before clicking the “Save All Information” button?
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF

[spacedesk Lea]

Hi @kordula2gmail-com,

Aside from the Auto-rotation settings in the Viewer app, did you also enable the auto-rotation settings on your tablet’s settings?

For further analysis, please send us the diagnostic logs:
– open spacedesk Driver Console app -> Diagnostics
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click “Save All Information” button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @notequal90,
Thank you very much for sending a short video of this issue.
We will forward this issue to our developer.
In the meantime, you can try this workaround:
Go to your phone’s Settings -> Display -> Fullscreen mode -> switch ON the fullscreen mode for spacedesk app.

Then let us know if it works on your side.

[spacedesk Lea]

Hi @ste1171,
Using the most recent spacedesk Driver version 1.0.39, please follow the steps below:
– open spacedesk Driver Console app and set Disconnect Delay to 0 then disable the Auto-reconnect settings in your Viewer apps
– navigate to spacedesk Driver Console app -> Diagnostics
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your 2 or more Viewer apps and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click “Save All Information” button
Then send us the updated diagnostic folder.

[spacedesk Lea]

Hi @guitargamer,
Currently, multi-touch is only available on Android Viewer app.
It is not yet supported on spacedesk Windows/iOS Viewer app and might not be available anytime soon.

We plan to finalize/implement first all the feature list on Android Viewer before porting it to other Viewer apps (Windows/iOS).

[spacedesk Lea]

Hi @bob-shrosk,
Currently, multi-touch is only available on Android Viewer app.
It is not yet supported on spacedesk Windows/iOS Viewer app and might not be available anytime soon.

We plan to finalize/implement first all the feature list on Android Viewer before porting it to other Viewer apps (Windows/iOS).

[spacedesk Lea]

Hi @ptsaog3,
Unfortunately, no plans to support ROKU at the moment.

[spacedesk Lea]

Hi @vincent85,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @alonelord,
For further analysis, could you please send us the diagnostic logs of your primary machine.
Just run the spacedesk Driver COnsole -> Diagnostics, then just click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tteuz,

The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[spacedesk Lea]

Hi @spacedeskuser,
Thanks for the feedback.

Can you quickly try to switch the network profile to Private then check if it will help?

Just to verify, did you try to add spacedeskService on your McAfee Firewall?
Similar to this https://forum.spacedesk.netforums/topic/add-spacedesk-to-mcafee/

[spacedesk Lea]

Hi @ste1171,
Thank you very much for sending the diagnostic files.

We noticed that the disconnect delay is currently set, did you also enabled the auto reconnect feature on the viewer settings? Maybe this might help.

By the way, were all viewer apps being disconnected simultaneously?

Please also try with the most recent spacedesk Driver version 1.0.39 available on our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @tomat5r,
Yes, you can use your Windows 11 laptop as secondary machine using either Windows 10 UWP Viewer app from Microsoft Store or the Windows 7 Desktop Viewer version 0.9.37 which is downloadable from the spacedewsk website.

[spacedesk Lea]

Hi @apexcode,
Unfortunately, we still don’t plan to support more than 60Hz at the moment.

[spacedesk Lea]

Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.

For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver version 1.0.39 today, it includes another potential bug fix for the Display Off issue, please try this one and let us know your result.

[spacedesk Lea]

Hi @sh4dow
Can you tell us which previous driver version that keeps the aspect ratio on your side?

For further analysis, can you please send us the diagnostic logs of your primary machine. Just open the spacedesk Driver Console -> Diagnostic then click the “Save All Information”.

Can you also tell us what is your secondary machine? Is it Android/iOS/Windows/HTML5? And its current native and custom screen resolution set in the viewer app settings.

[spacedesk Lea]

Hi @bach,
Thank you very much for sending the diagnostic logs.

Based on the logs, you have McAfee Firewall, please make sure you have included spacedeskService in the exception list to allow incoming and outgoing spacedesk connection.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
Please check the attached screenshot for reference.

If adding the spacedesk in the McAfee Firewall did not help, could you please run again the Diagnostic collection, this time with DebugView so we can check the spacedesk server debug logs.
– run spacedesk Driver Console -> Diagnostics
– click Download button if DebugView is “Unavailable” (make sure it becomes “Available” before proceeding to next step)
– switch Diagnostic Collection ON
– connect a spacedesk Viewer and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic folder.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @alfredopacino,

Unfortunately, no short term nor mid term plans for Linux support on spacedesk server.
Protocol specification is not publicly available.

You can only use your Linux machine as client via spacedesk HTML5 VIEWER http://viewer.spacedesk.net/.
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitations of HTML5/Javascript.

[spacedesk Lea]

Hi @ke1234v,
The image file was not uploaded. Please try again so we can check the problem.

[spacedesk Lea]

Hi @willycia,

Please try to reboot your primary machine and try again.
If it did not help, please send us the following:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[spacedesk Lea]

Hi @dark_jona,
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

Please check the attached screenshot for reference.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @alesanand91,

Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @jstun,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
Please try it and let us know if the display off issue is now fixed on your side.

In case it did not fix the issue, please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area, then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
This new version includes “Connected – Display Off” bug fix.
Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.

Looking forward to your feedback.

[spacedesk Lea]

Hi @ayep,
Upon clicking the “get” button, it should open your Microsoft Store app, if not please open the Microsoft Store manually on your Windows machine and search for spacedesk Viewer app and download/install it.

[spacedesk Lea]

Hi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mda,
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.

Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.

[spacedesk Lea]

Hi @gt3209,
Thank you very much for sending the logs.
We will analyze and get back to you as soon as we have news regarding this issue.

By the way, please try to enable the auto-reconnect in the Viewer app settings.
It might help in case of sudden disconnection from the server.

[spacedesk Lea]

Thank you very much for the feedback.
We will continue to analyze this issue with android viewer app and get back to you as soon as we have news.

[spacedesk Lea]

Hi @jmhacker,

Yes it’s possible. You just have to attach your physical monitor first so that you can install the spacedesk Driver on your primary machine.
After spacedesk driver installation, you can detach now your primary monitor and just try to connect from your secondary device via spacedesk viewer app.
Please make sure that both primary machine and secondary device are connected in a local area network.

You can also check this thread: https://forum.spacedesk.netforums/topic/headless-pc/

[spacedesk Lea]

Hi @andy,
If your primary machine is Windows 10/11, the most recent DisplayLink driver should work now with spacedesk driver.
The known incomaptibility issue is with their old display hook driver for Windows 7/8.1.

[spacedesk Lea]

Hi @gt3209,

Unfortunately the zip file you sent does not contain any spacedesk diagnostic logs.
The diagnostic steps above should generate a folder like this “2022-03-XX-XXXXXX-spacedeskRuntimeDiagnostics” and contains files such as spacedeskDiag.txt, spacedeskSetup.log, Debugview.log etc..

Could you please repeat the steps above and send us the correct diagnostic folder.
Thank you very much!

[spacedesk Lea]

Hi @douglibs,
Could you please reduce the size of the spacedeskbug image file and try to attach it again.

[spacedesk Lea]

Hi @gt3209,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon on your task bar’s notification area
– then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
Thank you very much for sending the log file.
We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.

Can you quickly try with spacedesk HTML5 Viewer?
Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.

Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.

[spacedesk Lea]

Hi @ced-edem,

Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting steps did not help, please open the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Please change the file type to debugview.txt

• This reply was modified 2 years, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @willycia,
Yes, it means there’s no incompatible products on your machine. Thanks for confirmation.

To get the debugview.log, please try the following:
– switch Diagnostic Collection ON
– connect viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– go to C:\Users\Public\Downloads and send us the Debugview.log file.

[spacedesk Lea]

Hi @leonpotz,
Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @willycia,
Thanks for the logs.

Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.
If you have Nvidia Shadow Play/In-game overlay/screen recording active please disable it before connecting spacedesk.

[spacedesk Lea]

Hi @jr,
The brightness setting for spacedesk client screen is only available if video wall mode is enabled.

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