[spacedesk Lea]

Hi @alfredo_c and @jamessprag,

Thank you very much for sending the requested screenshots.

Please try all of our suggestions below:

1. We have done a quick research and found a quite similar issue in the lenovo forum site.
Could you please try updating your Yoga C640’s GPU, Intel Chipset, Intel Sensor Hub and Yoga Mode Control Application drivers as suggested posted by a Lenovo support here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-C640-13IML-Touch-screen-not-working/m-p/5095730?page=1#5413877

2. Open the Device Manager the try to disable-enable the touch device underneath Human Interface Devices.

3. On Device Manager, please try to reinstall the devices underneath “Other Devices”.

4. Run system file checker to repair missing or corrupter system files. Just run Command Prompt as Administrator then type the command: sfc /scannow
reference: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10#sfc_repair_windows10

[spacedesk Lea]

Hi @eauria,

Thanks for sending the debugview log file.

We were able to reproduce the same issue and verified that even without spacedesk driver installed on primary machine the issue is still happening, just plug a second monitor and try to project the OLP on the second screen.
This is probably a screen update issue on the OLP software with a transparent theme.

[spacedesk Lea]

Hi @mortimar,
Apologies for not getting back to you.

We have checked dxdiag, we are not sure if it will help but maybe you can try the following:

1. update your Intel(R) UHD Graphics 620 driver, just download the latest driver from their website or via this
link https://www.intel.com/content/www/us/en/support/detect.html

2. We also noticed a Citrix Indirect Display Adapter on your machine, is it still active in your machine?
Can you maybe try to disable it temporarily?
And check is it will make any difference in the taskbar behavior when using spacedesk

3. Can you maybe try some of the suggestions here (especially #1): https://www.laptopmag.com/articles/windows-taskbar-wont-auto-hide

[spacedesk Lea]

Hi @libo,
Thanks for sending the diagnostic logs.
Could you please check and send us this dump file (if available) located in C:\Windows\Minidump\050822-89968-01.dmp.

[spacedesk Lea]

Hi @gennady46,
Please send us the diagnostic logs requested.
Just follow the instructions above.

[spacedesk Lea]

Hi @keyshawnokon,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– a screenshot of the error during installation

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @ahfeldma,
Ok, thanks for the feedback.
Could you please try the steps below after disabling your Malwarebytes and Norton Firewall:
– open the spacedesk Driver Console window -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the “Unable to connect” issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic logs collected.

[spacedesk Lea]

Hi @eauria,

Is the android version 1.1 or 11?
What is the native screen resolution of your Samsung Galaxy Tab A device?

For further analysis, please send us the diagnostic logs. Just follow the steps below on your primary machine:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the screen update issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @haveit,
Thank you very much for sending the log file.
We are currently analyzing it.

Could you also please send us the dxdiag info of your secondary machine, just run the dxdiag.exe then click “Save All Information”, then save the output file (dxdiag.txt).

And can you quickly try to connect with HTML5 viewer on your secondary machine, just open a web browser e.g. Google Chrome then go to http://viewer.spacedesk.net/ and try to connect to your primary machine’s IP address.
Then let us know if you also get a black screen.

If it also did not work with HTML5 viewer, are you willing to help us further investigate the cause of the problem by checking the network packets (on both server and client side) using wireshark app?

[spacedesk Lea]

Hi @medamazigh,

Just to clarify, where was this “second monitor” attached? Is it on your primary PC?
Is your primary PC has dual monitor setup?

• This reply was modified 2 years, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @leungzw,

We are not familiar with openwrt so we are not sure if this is blocking spacedesk.
Anyway, we are glad that it is now working on your side.
In case you have other spacedesk related concern don’t hesitate to contact us.

[spacedesk Lea]

Hi @haveit,

For further analysis, could you please follow the steps below on your secondary machine
– download this spacedesk Windows 7 Viewer that we recently compiled here:
https://www.dropbox.com/s/onq88ky3gqx96e6/spacedeskWindowsVIEWER.exe?dl=0
– this executable file is the same as the version 0.9.37 (we only enabled a few more debug traces)
– then download the DebugView app here: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
– extract the DebugView.zip and run the DbgView.exe as “Administrator”
– make sure to check the Capture -> Capture Win32
– open the spacedesk Windows 7 Viewer .exe file that we sent to you, then try to connect (to reproduce the Display Off issue)
– there should be some “SA [xxxx:xxxx]…” traces printed in the DebugView screen, save it (as .txt file) and send it to us

• This reply was modified 2 years, 7 months ago by spacedesk Lea.
• This reply was modified 2 years, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @haveit,
Thanks for the feedback.
Can you tell us which spacedesk Windows Viewer did you use?
Is it the Windows 10 Viewer app (from Microsoft Store)?
Or is it the Windows 7 Viewer app (Desktop Version 0.9.37)?

[spacedesk Lea]

Hi @michal400,
Thanks for sending the new diagnostic logs, unfortunately the DebugView log file is missing.
Please click the Download button beside the DebugView first before switching the Diagnostic Collection ON.

– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app the shows black screen
– switch Diagnostic Collection OFF
– click Save All Information button

[spacedesk Lea]

Hi @alfredo_c,

Could you please send us the screenshots of the following:

1. Run devmgmt.msc to open the Device Manager and take a screenshot of it.
2. Run regedit, then go to this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wisp\Pen\Digimon
then take a screenshot of the registry values.

[spacedesk Lea]

Hi @haveit,

Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia ShadowPlay/In-game overlay/screen recording enabled.
Please disable this via Nvidia GeForce Experience then reboot your primary machine.
After that please try again with spacedesk.

[spacedesk Lea]

Hi @icarus,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @el_viejo,

For further analysis, could you please send us the error traces of the spacedesk Windows 10 Viewer upon app crash.
Please follow the steps below:
– download the DebugView app here: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
– extract the DebugView.zip and run the DbgView.exe as “Administrator”
– make sure to check the Capture -> Capture Win32
– open the spacedesk Windows 10 Viewer app then try to connect and wait for the crash to happen
– there should be some “SA [xxxx:xxxx]…” traces printed in the DebugView screen, save it and send it to us

Please also monitor the CPU, Memory and Network usage (if it’s high or low) in the task manager right before the crash, then let us know your observation.

[spacedesk Lea]

Hi @jgoo4414,

Thank you very much for sending the diagnostic logs.

However, the spacedesk traces in the DebugView.log file were inconclusive.
It did not capture the error traces during connection error.
Could you please try to get a new DebugView traces while reproducing the issue?

– open spacedesk Driver Console -> Diagnostics
– make sure that Debug View is available
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button

[spacedesk Lea]

Hi @michal400,

Thanks for the feedback.

For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app the shows black screen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wayniec,
Thanks for sending the files.

Could you please quickly try the most recent spacedesk Driver v1.0.40 on our website https://forum.spacedesk.net.
If you still have the same issue, could you please go to C:\ProgramData\Microsoft\WDF, then send us the last 3-4 WudfHost_ext__xxx.dmp files.

Note: ProgramData folder is hidden by default, if you cannot find it in C:\ directory, just click the View tab in the File explorer, then check the “Hidden items” check box.

Please save all the files in one folder again, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @pinklish,

Glad to know that you were able to fix it on your side.
In case you have other spacedesk related concerns, please don’t hesitate to contact us.

[spacedesk Lea]

Hi @ahfeldma,
After adding the spacedeskService into your Firewall settings or disabling the Firewall, please try to open the spacedesk Console window and switch OFF-ON the spacedesk server.

[spacedesk Lea]

Hi @wadewilson,

Thanks for the feedback.
We have analyzed the DebugView you sent and able to reproduce the black screen issue on our side.

This issue was caused by the current screen resolution pitch limitation in the current Windows 10 (Microsoft Store) version, Android (Google Playstore) version and iOS (Apple App store) version.
This limitation will be removed soon.
But for now, you can use the Windows 7 (Desktop version) Viewer and it should work with your 5120×2880 client screen resolution.
Or you can still continue to use the Windows 10 version of the Viewer app and just make sure that the client resolution width will not exceed 4096.

[spacedesk Lea]

Hi @pinklish,

Is it 5-10 seconds? Or minutes?
Can you specify which one is crashing on your primary machine side? Is it the spacedesk Driver Console window? Or the spacedeskService (verified via services.msc)?

For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @michal400,

Which spacedesk Viewer did you use? Windows or Android?
And what is the current native screen resolution of your secondary device?

• This reply was modified 2 years, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @intelatombomb52,

Do you have VPN (Virtual Private Network) enabled?
Please also check if the client isolation on your WiFi router settings is enabled. If this setting is enabled, it will prevent direct communication between connected devices/computers.

For more info, please check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @kor_ez,

Can you tell us your tablet’s operating system? Android/iOS/Windows?
In case it’s Android or iOS, please make sure that the Auto rotation is enabled in the Viewer settings and in device settings.
If your tablet is Windows, Auto-rotation is not yet supported so you have to manually rotate the screen via display settings on your primary machine side.

• This reply was modified 2 years, 7 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @redrobred,

We have checked our download links and it seems to work.
Could you please try again on your side and maybe send us the screenshot of the download link problem.

[spacedesk Lea]

Hi @jsclemmons,
We have released a new spacedesk Driver version 1.0.40 on our website https://forum.spacedesk.net.
It includes a potential fix for the blue screen crash during spacedesk installation. Please try it and let us know your result.
Looking forward to your feedback.

[spacedesk Lea]

Hi @ahfeldma,

Thanks for sending the diagnostic logs.
We noticed that aside from Norton, you also have Malwarebytes.
Could you please try is to add “C:\Windows\system32\spacedeskService.exe” into the “Allow List” of your Malwarebytes and Norton settings to exclude spacedesk from all detections.

[spacedesk Lea]

Hi @ange_laco,

Thanks for sending the requested logs.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @jsclemmons,
Thank you very much for sending the requested files.
The fix for this issue will be available in the next version release (probably in the next few days).
We will inform you as soon as it’s available on the web.

[spacedesk Lea]

Hi @aragubas,

Thanks for sending the short video.
We are currently investigating this issue.
If it’s possible, can you maybe try on other newer android device and check if it’s also happening?

[spacedesk Lea]

Hi @serafa,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Connected – Display OFF issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, please also send us your secondary machine info:
– operating system (Android/iOS/Windows)?
– network connection type (wired/wireless/USB tethering/WiFi Hotspot)?
– native screen resolution

[spacedesk Lea]

Hi @ahfeldma,

Do you have VPN (Virtual Private Network) enabled?

What is the current Network Profile on primary machine? Public or Private?
You can check it in Windows Settings -> Network & Internet.

For analysis, please also run spacedesk Driver Console -> Diagnostic, click “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jsclemmons,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all the files in one folder then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wayniec,
Thanks for the files. However, we can only get the dxdiag.txt file.
Please save all the files in one folder, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wayniec,

I see. Thanks for the feedback.
Please try these steps for now:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF

Then go to C:\Users\Public\Public Downloads and send us the Debugview.log and all spacedesk files in C:\Users\Public.
And also send us the dxdiag.txt file by running the dxdiag.exe then click “Save All Information”.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @wadewilson,
Thanks for sending the DebugView.log file we are currently analyzing it.
However, may we also request the other diagnostic logs collected to further analyze the issue.
Upon clicking the “Save All Information” button, all diagnostic logs should be collected in the selected destination folder.

By the way which spacedesk Windows Viewer did you use? Windows 7 (desktop) version or Windows 10 Microsoft Store version?

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @wayniec,

Could you please go to C:\Windows\system32 folder, then find the spacedeskConsole.exe and right-click run as Administrator, then try again the steps above.

If it’s still empty, please try to copy the spacedeskConsole.exe to other location (e.g. on Desktop) then run it as administrator from there.

[spacedesk Lea]

Hi @racerrecords,
Please open the display settings window on your primary machine and check if there’s a detached monitor and just try to attach it by selecting Extend/Duplicate.

[spacedesk Lea]

Hi @demonracing,
spacedesk do not read storage devices remotely.

[spacedesk Lea]

Hi @wadewilson,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @astrosert,
Can you check on your Windows 10 tablet settings if auto-rotation is enabled? If yes, please disable it.
spacedesk Windows Viewer currently does not support auto-rotation yet.

If rotation is still wrong, please open the display settings window on your primary machine (PC) then try to set the correct display rotation/orientation manually.

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
Could you please try the following:
– open spacedesk Driver Console -> Control -> Clear Windows Display Settings
– connect your Lenovo tablet (expect to see the tablet as Extension mode)
– make sure that the position/orientation of the tablet is in Landscape mode
– open the Display settings window and switch to Mirror/Duplicate mode or just press Windows Logo + P key then select “Duplicate”

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jdmusic,
Thank you very much for sending the diagnostic logs.
Unfortunately, the spacedesk server debug traces are missing in the DebugView.log file.
Please try the steps again, and upon switching the Diagnostic Collection ON, make sure to click Yes in the User Account Control box to proceed.
Then send us the updated diagnostic files.

[spacedesk Lea]

Hi @tsp12,

USB tethering connection is applicable if your secondary machine is Android or iOS device.
Based on your statement, you have laptop and PC so I assume you have Windows as secondary machine.
Therefore, you can try Ethernet crossover cable connection between your windows machines.

Please check the Performance tuning -> Network Bandwidth -> Network Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.
You may also check the step by step procedure on how the setup a direct network cable connection here https://helpdeskgeek.com/networking/connect-two-computers-using-a-crossover-cable/.

[Author]

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