[spacedesk Lea]

Hi @vule,
Does it disconnect even with continuous screen update in the viewer app? Or only during idle time?

For further analysis, could you please send us the diagnostic logs of this issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mrjtrix,
New spacedesk Driver 1.0.48 for Windows 7/8.1 is now released.
Please try it and let us know if it fixes the issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @edgardo-p-lugo,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @karoku9,

Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

By the way, please also update to latest spacedesk Driver v1.0.47 which is now available on our website https://forum.spacedesk.net.

[spacedesk Lea]

dxdiag.exe is a Windows tool, you can easily search it via Windows Search bar or via start menu..

[spacedesk Lea]

Hi @flowerdealer,
Could you please check for the following:
– incompatible software/products via spacedesk Driver Console app
– detached display via Windows Display Settings
For assistance, please refer to the troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.

If the above suggestions did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mrjtrix,

Thanks for sending the diagnostic logs.
It seems that dxdiag.txt file is missing, could you also please send it?
Just run dxdiag.exe, click Save All Information then send us the output file (dxdiag.txt).

[spacedesk Lea]

Hi @mrjtrix,
Thanks for the feedback.
Can you maybe try to split the contents and send 2 (or 3) zip files?
OR maybe upload the zipped folder in dropbox or google drive, then just send us the download link?

[spacedesk Lea]

Hi @stachie,
Thanks for the feedback.
The current spacedesk iOS Viewer for MacOS ARM is not yet optimized.
This will be available in the next version (no schedule yet for next release).
We will get back to you as soon as it’s available.

[spacedesk Lea]

Hi @napo,

Can you please tell us why do you need an older version of spacedesk?
And please tell us the exact msi version with specified operating system of primary machine, is it for Windows 7/8.1 or Windows 10/11?

[spacedesk Lea]

Hi @magnefps,

The mouse is expected to disappear if you launch a full screen game in your primary machine because the focus now is in the app in the foreground which is the full screen game. In case you want to keep the mouse visible just run the game in Windowed mode.

This behavior will also happen not only with spacedesk but also with a dual/multiple monitor setup (using other similar apps or real extra monitor).
Please check this article and try the suggested workaround:

Mouse cursor disappears when playing games in full-screen mode

[spacedesk Lea]

Hi @kadyr414,
We are glad that you were able to solve the problem on your side by removing the magnified scale.

We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
Please try this new version with magnified scale and verify if the crash is now fix on your side.
Looking forward to your feedback.

[spacedesk Lea]

Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.

On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @andrei,

Do you have VPN (Virtual Private Network) active?
Do you have any third party antivirus software?
What is your current network profile type in you primary and secondary machine? is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’d public, please switch it to Private and check if Windows Viewer cna now discover the primary machine.

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @renzo031109,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @blechtopf,

Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedek Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @zanyt,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @xtreme1,
We just released a new spacedesk Android Viewer version 0.9.99 in the playstore, please update.
Aspect ratio bug should be fixed now with this latest version.

Looking forward to your feedback.

[spacedesk Lea]

Hi @grimnir,
Unfortunately, it’s not possible. USB tethering requires cellular support.
The only option you have is to use an ethernet adapter for your iPad (you can search a good brand online).

[spacedesk Lea]

Hi @wms,
This is a regular Windows behavior.
Maybe you can just switch OFF the touch or use the Touchpad (relative touch) in the spacedesk Viewer’s Settings.
Or another thing you can do is check for the Windows Settings related to mouse and touch behavior.

[spacedesk Lea]

Hi @jj737,

Thanks for the feedback.

Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?

Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.

[spacedesk Lea]

Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.

[spacedesk Lea]

Hi @shuspacedesk,

Unfortunately, we cannot view the attached image.
Please attach again with reduced file size.

If your primary machine is Windows 10/11, please also send the diagnostic info for analysis.
Just open the spacedesk Driver Console window, then go to Diagnostics and click the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Thank you.

[spacedesk Lea]

Hi @jj737,
Thank you very much for sending the spacedesk msi trace.
It seems that the installer is returning a 1603 error.
Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603

[spacedesk Lea]

Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.

In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
Then let us know if this works for you.

By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?

• This reply was modified 2 years, 2 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @kadyr414,

Thanks for sending a new diagnostic logs.
However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).

Another thing you can try, please change your current Network profile on your primary machine to “Private”.
Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.

[spacedesk Lea]

Hi @kadyr414,

Thanks for checking.
Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.

Please follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button

Then send us the updated diagnostic files.

[spacedesk Lea]

Hi @secs11,

Thanks for sending the logs.
Could you please follow the steps below:
– uninstall the current spacedesk on your primary machine
– reboot your machine
– install the most recent spacedesk Driver v1046
Then check if there’s still an error.
Looking forward to your feedback.

[spacedesk Lea]

Hi @kadyr414,

Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.

Have you tried disabling this feature followed by reboot?
If not yet, please try it and let us know if you still have the issue.

[spacedesk Lea]

Hi @invaliderror,

After further analysis, we believe that this GPU dedicated memory counter in task manager’s Details tab is reporting a wrong value and a known issue in Windows 10/11.
Reference: https://docs.microsoft.com/en-us/troubleshoot/windows-client/performance/gpu-process-memory-counters-report-wrong-value
Please check the correct GPU memory usage, you can monitor it in the task manager’s Performance tab.

Maybe your system is crashing for a different reason and not because of the GPU dedicate memory leak.
Can you tell us more about the system crash?
Did it happen while spacedesk viewer is connected? Did it crash immediately upon connect?
Did you notice any unusual behavior on your primary machine before the system crash?
To further analyze this issue, could you please send us the dump file of the system crash you observed before.
Dump files (*.dmp) are located in C:\Windows\minidump folder.

Looking forward to your feedback.

[spacedesk Lea]

Hi @scholarly-hobbit,
Thanks for sending the diagnostic files.
However the diagnostic files are incomplete.
Some logs are missing which we need for further analysis.

Please make sure to follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the new diagnostic files.

[spacedesk Lea]

Hi @kadyr414,

Thanks for sending the diagnostic logs.
We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.

[spacedesk Lea]

Hi @jyliang,

Please try to uninstall the current spacedesk driver version on your machine (then reboot) and try installing the most recent spacedesk Driver v1.0.46 which you can download from the website https://forum.spacedesk.net#download.

[spacedesk Lea]

Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

[spacedesk Lea]

Hi @ncr_22,
We are glad that it’s working now. Probably there’s a pending reboot on your primary machine that needs to be done before installing the spacedesk driver.

[spacedesk Lea]

Hi @kadyr414,

Is it a system crash (blue screen)?
Or is it only disconnecting immediately upon connection attempt?

If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @panamachris,
Unfortunately, your iPad (WiFi only) does not support USB tethering.

[spacedesk Lea]

Hi @jj737,
I see..
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @stachie,
Are you using the spacedesk HTML5 Viewer on your MacBook?

[spacedesk Lea]

Hi @jj737,
You mean any msi installer aside from spacedesk cannot be installed on your machine?
If that’s the case, then it’s probably an issue on your machine.

Unfortunately, no EXE installer available for spacedesk.

• This reply was modified 2 years, 3 months ago by spacedesk Lea.

[spacedesk Lea]

I see.. thanks for the info. We are glad that spacedesk is now working on your side.

[spacedesk Lea]

Did you try to restart after disabling the in-game overlay?

[spacedesk Lea]

Hi @gfix,

So far We cannot reproduce this issue on our side.
Is it USB tethering or Android Debug Bridge cable connection?

For further analysis, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> click Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wuzhengxuan,
Could you please check on your Device Manager (just run devmgmt.msc) if there’s a disabled “Virtual Desktop Monitor” and try to enable it.

[spacedesk Lea]

Hi @usernameak,
Thanks for the feedback.

Now I see.. you have a pen with two tips.
Current spacedesk Windows 10 Viewer does not support eraser input at the moment.

[spacedesk Lea]

Hi @wuzhengxuan,

Could you please check in the Windows Display settings if there’s a detached display. If it’s there, please attach it by selecting the Extend or Duplicate.
For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @log,
For further analysis could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @nightmare-maxwell,

1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @pluto,

Then please try this Microsoft Troubleshooting tool: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

[spacedesk Lea]

Hi @nirbhay,
Thanks for sending the diagnostic logs.
Could you please try to disable the Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window) on your primary machine?
Then please check if the mouse still freezes upon spacedesk connect.

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