Forum Forums spacedesk Discussions crashes

Viewing 19 posts - 1 through 18 (of 18 total)
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  • #8803
    kadyr414
    Participant

    When I downloaded it for the first time everything was fine after a long time I wanted to connect my iPhone and it started to crash when I tried to connect to the computer before I connected everything was fine how to be

    #8804
    kadyr414
    Participant

    That’s how many seconds it lasts in the connection

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    #8806
    kadyr414
    Participant

    another screenshot

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    #8814
    spacedesk Lea
    Keymaster

    Hi @kadyr414,

    Is it a system crash (blue screen)?
    Or is it only disconnecting immediately upon connection attempt?

    If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8818
    kadyr414
    Participant

    here

    #8819
    kadyr414
    Participant

    .

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    #8831
    spacedesk Lea
    Keymaster

    Hi @kadyr414,

    Thanks for sending the diagnostic logs.
    We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.

    #8837
    kadyr414
    Participant

    previously, everything was fine even when it was turned on, that’s not the point on antroyd everything worked fine without departures

    #8838
    spacedesk Lea
    Keymaster

    Hi @kadyr414,

    Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
    It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.

    Have you tried disabling this feature followed by reboot?
    If not yet, please try it and let us know if you still have the issue.

    #8844
    kadyr414
    Participant

    turned off rebooted still crashes

    #8846
    spacedesk Lea
    Keymaster

    Hi @kadyr414,

    Thanks for checking.
    Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.

    Please follow these steps correctly:
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button

    Then send us the updated diagnostic files.

    #8847
    kadyr414
    Participant

    tutuyorsunuz

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    #8849
    spacedesk Lea
    Keymaster

    Hi @kadyr414,

    Thanks for sending a new diagnostic logs.
    However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
    Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).

    Another thing you can try, please change your current Network profile on your primary machine to “Private”.
    Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.

    #8850
    kadyr414
    Participant

    here, here’s a private network made anyway crashes

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    #8855
    spacedesk Lea
    Keymaster

    Hi @kadyr414,
    Thank you very much for sending the debug view logs.
    We analyzed the logs and able to reproduce the issue on our side.
    Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
    We are currently fixing it and might probably take time to release it.

    In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
    Then let us know if this works for you.

    By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?

    • This reply was modified 1 year, 10 months ago by spacedesk Lea.
    #8858
    kadyr414
    Participant

    Apple iPhone 6S Plus ios 15.6.1

    #8859
    kadyr414
    Participant

    but the phone gives an error

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    #8893
    kadyr414
    Participant

    I solved the problem by removing the magnified scale

    #8935
    spacedesk Lea
    Keymaster

    Hi @kadyr414,
    We are glad that you were able to solve the problem on your side by removing the magnified scale.

    We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
    This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
    Please try this new version with magnified scale and verify if the crash is now fix on your side.
    Looking forward to your feedback.

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