Search Results for 'X'

[spacedesk Lea]

Hi @splayne,

Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

[spacedesk Lea]

Hi @staryys,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @keeg1483j,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @patatowarz,

Thank you very much for the details.
We would also like to know the following:
– Viewer app (Android/iOS/Window)?
– Network Connection type (wired/wireless)?
For further analysis, please also send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console on your primary PC, then click Diagnostics -> Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @drep,
Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

[keeg1483j]

Half way through the installation of spacedesk_driver_10_64_v1065_Beta.msi my system stops and says it ran into a problem and then restarts. I tried disabling all the startup programs but that did not work. I did notice that every time after restarting fsx Steam updated. I also tried disabling my antivirus that did not work. I ran Direct x diagnostics but found nothing wrong. Any help with this would be greatly appreciated.

[spacedesk Marcel]

spacedesk is still in BETA. No matter if corporate or private use, spacedesk BETA is free until it will expire. Current version will expire December 31, 2023 (future BETA versions might possibly expire on a later future date). After expiry there will be either a new BETA version or clients can be purchased in the App-Stores. Possibly there will still be a free version with basic functionality.

Small scale corporate licensing is not available. Currently we only offer source code and unlimited corporate licenses for System Integrators (e.g. manufacturers of medical devices, conference room equipment, PCs and hardware).

If you are a System Integrator or if you have further questions about licensing, please don’t hesitate to post here. If necessary we might also contact you by email.

[Drep]

but I forgot to say yesterday there was the same error, but I somehow corrected it, but sorry, there are no errors in the text, it just didn’t translate correctly when driving into Ukrainian

[Drep]

there is an error in the text, last night everything worked for me, but this morning it doesn’t anymore

[Drep]

Yesterday I downloaded spacedesk connected and everything worked for me this morning when I tried to connect I got a Black Screen “Connected – Display Off” how can I fix this problem. Diagnostic files will be attached below.

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[spacedesk Lea]

Hi @erwinmg,
In the spacedesk Android Viewer app Settings -> Resolution:
– Uncheck the “Use native android device resolution”.
– Check the “Use custom resolution”, the choose 800×600 in the custom resolution list.
Then connect your Viewer app to your primary machine.

[pierrec12]

Thanks for the reply.

When my client Ipad is connected to the server everything works well. I do a speedtest on the server and I reach over 400 Mps. The I pad works fine and I am able to run different applications such as a Broweser, Microsoft Words, etc…

As soon as I start MSFS 2020, my Ipad client srart being very slow. At that point, I receive the message ‘Low Bandwidth’ on the server and my Ipad get disconnected. At that point, If I do a speedtest, I only reach 4-6 Mbs.

Nothing else is connected, in the environment (No Android connected).

Looks like the problem might be a compatibility issue with MSFS or the Invidia card?

My environment:
Intel i9 12900k
32 Gb RAM
NVIDIA RTX3080

Thank you

[demon0616]

I am using macbook air with M1 chip, have Parallels Desktop installed because some MS-office app only runs well in Windows. It should be a virtual Windows11 Pro. I wish to extend the monitor with the virtual windows. But after installed the Wins10/11 64-bit version, the DRIVER Console won’t work, saying the app can’t run on my PC.

Is there a fix ?

System specs:

Processor Apple Silicon 3.20 GHz (4 processors)
System type 64-bit operating system, ARM-based processor

Edition Windows 11 Pro
Version 22H2
Installed on ‎3/‎15/‎2023
OS build 22621.525
Experience Windows Feature Experience Pack 1000.22634.1000.0

[spacedesk Christian]

Hi @pimptastic,
We are currently fixing this. In the meantime, you can temporarily use our spacedesk viewer for windows 7 until we resolve this problem.

[spacedesk Lea]

Hi @legna,

Thanks for the reply.
Unfortunately, we cannot open the zip file (and it’s not the right diagnostic folder we need for analysis).
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-03-15-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[spacedesk Lea]

Hi @dave_25,
It is possible, just that Windows Display Control Panel/Settings user interface does not support it.
This applies to spacedesk and all other displays.

You can mirror screen 2 to all your iPad screens using spacedesk Driver Console with Videowall mode enabled.
Just follow the workaround steps below:

Let’s say you have these displays on your setup:
screen #1 – main display [1920×1080]
screen #2 – spacedesk iOS viewer [1920×1080]
screen #3 – spacedesk iOS viewer [1920×1080]
screen #4 – spacedesk iOS viewer [1920×1080]

1. Open spacedesk Driver Console and enable Videowall mode
2. Assign all clients connected to Video Wall.
— You will see on Connections -> Active (3 connected), 3 iPad clients connected, click one of them, then click the Videowall tab in the right panel
— In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
— Then right-click the other 2 clients below, then select “Assign to Wall1”
3. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080

[pimptastic]

Hi,

Why does your Spacedesk Viewer for Windows 10 require a minimum OS of Windows 11 in the Microsoft Store?

Below is my Windows version –

Edition Windows 10 Pro
Version 22H2
OS build 19045.2673
Experience Windows Feature Experience Pack 120.2212.4190.0

thanks

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[spacedesk Lea]

Hi @pierrec12,
Currently spacedesk allows up to 16 viewer connection simultaneously (via network) and I guess this also applies to USB cable connection.
But we are not focused on this feature yet.

Theoretically, connecting multiple android devices (maybe 2-3) via USB cable should work but it’s not fully tested yet.
Currently, our main focus is to make it work properly in 1 device and fix all known issues that we still have.

You can try connecting 2 of your android devices (via USB cable), and it should work though there are still some known issues you might observe.

[jamiedolan]

Hello;

I have a Windows 10 desktop on a GB switch which is connected to professional Ubiquiti access points. I run 2 older samsung tablets as additional monitors. A speed test on the tablet is well over 100mbps. The screens on the tablet are not rocket fast, but are totally fine for messenger and discord.

Recently I’ve randomly started getting this “Network bandwidth is low” message despite having no evidence of having actual problems and being a fast / stable network equipment.

I really appreciate this software, but am wondering if there is a fix for this or if I can disable this error? I do highly focused work and it’s better if I don’t have extra things popping up randomly.

Thank you

[spacedesk Marcel]

Such detailed licensing topics are too complex to be discussed in public.
We will contact you by email.

[Pz]

Hi,
I’m a student in Xian University of technology(https://www.xaut.edu.cn/).I’m really interested in Spacedesk and want to use Display Driver SDK for Windows to build a custom apllication.

May i have this pleasure to get the SDK and a full documentation?

sorry for sending this mail via my personal address, it’s because my university’s mail server is under update and may take months
Big thanks!!!!!!(xxxxxxxx@qq.com – removed by admin to avoid spam)
Pz

• This topic was modified 1 year, 6 months ago by spacedesk Marcel.

[spacedesk Lea]

Hi @legna,

How many spacedesk Viewer apps are you trying to connect?
Are you using spacedesk Windows Viewer app?
Is it from Windows Store? Or Windows 7 Viewer (desktop version 0.9.40) from the website?

Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of the issue for analysis.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the black screen issue on next connect
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 6 months ago by spacedesk Lea.

[Dmanz56]

Such an easy fix. Thank you Christian, I’ve disabled the wifi on my tablet and so far it’s working great.

[spacedesk Christian]

Hi @Dmanz56,

Does the issue happen when you plug a USB cable between your Android device and primary PC while your Android device viewer is connected over the network? 
if yes, a black screen when connecting via USB on top of a network-connected Android viewer is a known issue and will be fixed soon. 
For the meantime, please make sure not to establish a network connection using the viewer app before plugging/connecting via USB.

[spacedesk Lea]

Hi @atlas-meow,
Thanks for re-attaching the image.
This looks like a known issue of spacedesk with 10-bit pixel format enabled in your main graphics adapter settings.
If you know where to configure it, please try to disable then reboot your primary machine.

Otherwise, we can assist you on how to disable it. First, can you tell us your main graphics adapter? Is it Nvidia or AMD?
For detailed info, could you please send us the diagnostic logs of your primary machine using the spacedesk Driver Console.
Just open the spacedesk Driver Console -> Diagnostics, then click the Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wacher,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings -> Touch Off (temporarily), if you want to go to full screen mode.

[wacher]

As I mentioned above, I use Win7 viewer and it’s working, great. But I have an unclickable [X] in top-right corner? How can I hide it?

[spacedesk Lea]

Hi @bkchng,
You can enable the auto-reconnect option so it will automatically reconnect when sudden disconnect happens.
Just go to Settings -> Automatic Connect… -> check the “Auto-reconnect” box below.

[wacher]

Exactly same here. ¯\_(ツ)_/¯
Win7 viewer is good.

[wacher]

Exactly same here.
Server: Win11, 4k Display, 1.0.65
Viewer, Win10, Lenovo8 small tablet, 1200×800 native resolution. Detected as 1200×800
Viwer downloaded from app store just now.

Switching between portrait and ladscape mode didn’t help.
It seems like horizontal and vertical size has been swapped or something.

I draw a circle in paint what is an eclipse on tablet.
My wallpaper is rotated left, and distorted.

[spacedesk Lea]

Hi @cskash,

What was the connected time below the error info?

For further analysis, could you please send us the diagnostic logs of this disconnect issue?
Just open the spacedesk Driver Console app in your Windows 10/11 primary machine, then follow the steps below:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 7 months ago by spacedesk Lea.

[spacedesk Lea]

I see.. though in the spacedesk Driver Console it shows that the display mode is in Duplication mode..
Next, could you please try to switch OFF the Videowall mode?

[Viynd]

it was already on extend

[spacedesk Lea]

Hi @viynd,

Thanks for sending the screenshot.
Could you please try to press the Windows logo key + P hotkey, then select “Extend”.

[GuitarGamer]

@spacedesk Lea

I would be happy to beta test the new multi-touch feature on the Windows 10 Viewer (from Microsoft Store). I have many tablets and touchscreen monitors available for testing:

*** Tablets ***
Surface Pro 3
Surface Pro 5
Surface Pro 7
Surface Pro 7+
Surface Book 1 13″
Surface Book 2 15″
Surface Go

** Monitors **
Newline Flex 27″ 4K Touchscreen + Pen monitor
Dell Canvas 27″ 2K Touchscreen + Pen monitor
Asus PT201Q 19.5″ 1K Touchscreen + Pen monitor
Wacom Cintiq Pro 16″ 4K Touchscreen + Pen monitor
Asus MB14AHD 14″ 1K Touchscreen + Pen monitor
Viewsonic TD1655 15.6″ 1K Touchscreen
GeChic 1303i 13.3″ 1K Touchscreen

Please get a hold of me, and I will beta test the Windows 10 Viewer (Microsoft Store) with multi-touch on these devices.

Thanks!

• This reply was modified 1 year, 7 months ago by GuitarGamer.
• This reply was modified 1 year, 7 months ago by GuitarGamer.

[spacedesk Lea]

Hi @cskash,

Full screen mode of iOS Viewer app for MAC is not yet supported.
The current spacedesk iOS Viewer for MacOS ARM is not yet optimized.
This will be available in the next version (no schedule yet for next release).

[spacedesk Christian]

Hi @Lenster,
This sounds good! unfortunately, this feature cannot be implemented any time soon.
There are too many higher-prioritized bug fixes and features requested by a much larger number of users.

[cskash]

How do I get to full screen on Mac? I have already ticked the Use native iOS device resolution box and unticked the use custom resolution.

[spacedesk Lea]

Hi @viynd,
Thanks for sending the diagnostic logs.

Is the iOS viewer app showing plain black screen? or is it showing “Connected – Display-Off” text over the screen?
When you try to connect your iPhone client, does the spacedesk Driver Console showing the connected iOS Viewer client underneath Connections -> Active ( # connected)?
Please also check if there’s a detached (grayed out) display in the Windows Display Settings.

Could you please also try with your “Famatech Radmin VPN Ethernet” network disabled?

[spacedesk Lea]

Hi @viynd,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Display Off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @flyingace63,

For Touchscreen issue on MSFS 2020:
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

For the Connected – Display Off issue:
Did you check in the display settings if there’s a detached display?
If it’s just detached, just attach it by selecting Extend or Duplicate in Multiple displays dropdown menu.

If no detached display, please send us the diagnostic logs of the issue for further analysis.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[FlyingAce63]

I need help. I can’t seem to get my iOS device or my laptop to connect to spacedesk consistently. I keep getting the black screen with “Connected – Display off” message. I did manage to get it to connect two or three times, but I can’t seem to repeat this. It’s a hit-and-miss, most of the time a miss. And when I did get it to connect, the touchscreen function wouldn’t work in MSFS 2020 (I’ve only used Spacedesk in MSFS).

I’ve watched YouTube videos and read several articles, and I’ve done all they suggested including:

– Disabling Virtual Desktop & Virtual Desktop Streamer
– Turning off IPV6
– Adding an exception for spacedeskconsole.exe and spacedeskservice.exe in my Bitdefender firewall
– Disabled my VPN
– Uninstalled and reinstalled the latest version of Windows 10 driver

Does anyone have any other suggestion that would make this problem go away once and for all? Any help would be greatly appreciated.

[Sidar]

I use spacedesk for my streaming setup. When I play games there is a problem with stutters even though the fps is stable. This is apparently a known issue with different displays with no matching refreshrates.
Would it be possible to set the refreshrate higher? Ultimately the android device only gets images sent does it not?

I have two 120hz, so would it be possible to set the hz to 120 on the driver as well?
Also for my needs I only need about 15 fps max on my tablet. Could we please also set a lower capture rate to sent over?

[Serg]

Two laptops, both on windows 10, are connected to the same WiFi network, the box is checked on the server, but the client does not see it! I tried to manually enter the IP address that is specified in the application on the server, but does not find it. Neither in manual nor in automatic mode does not see: (((((

[lobodelcaribe]

I ran the old msi V1062 to uninstall the driver. Installing V1064 msi failed. Then went through the workaround steps to totally clear V1062. Installed V1064 using the new msi. With all monitors (both hdmi AND spacedesk) up and running, I worked with system for about 1 hour. At that point I performed a regular uninstall – reinstall process for V1064 as per your instructions. IT WORKED! Did not have to even reboot the computer. So it seems the issue is fixed.

Congrats and thank you for your tenacity and attention to detail.

[spacedesk Lea]

Hi @tartiak22,
We just released a new spacedesk Driver v1064 on the website.
It includes a potential fix for the spacedesk switching OFF after videowall connectivity.
Please check if it solves the issue on your side.
Looking forward to your feedback.

[spacedesk Lea]

Hi @lobodelcaribe,
We just released a new spacedesk Driver v1064 on the web.
It includes a potential bug fix for the uninstallation issue.

Just do the complete uninstallation of the previous version (using the old msi) first then install this new version.
From there, please check the uninstallation-installation process using v1064 msi if it will work properly now on your side (without the work around steps above).

Looking forward to your feedback.

[bkchng]

What is current resolution in the attached screenshot? 1920 x 1200 (I chose native option)
What is your tablet’s native screen resolution? 1920 x 1200

Is the screenshot showing the extension or mirrored display? Extension
What is the native screen resolution of your primary monitor? 3840 x 2400

What is the operating system of your tablet device? Android/iOS/Windows? Windows 10 Home

I don’t have a problem with using my Samsung Galaxy S21 Ultra, not my iPad, as secondary screens. It’s just this Windows tablet that is a problem.

[spacedesk Lea]

Hi @bkchng,

What is current resolution in the attached screenshot?
What is your tablet’s native screen resolution?

Is the screenshot showing the extension or mirrored display?
What is the native screen resolution of your primary monitor?

What is the operating system of your tablet device? Android/iOS/Windows?

[bkchng]

Hi, I’m using a Windows 10 tablet as a secondary display. The screen hardware supports up to 1920 x 1200 resolution.
The display unfortunately looks very distorted (everything looks much flatter than they should be) on that secondary display, even though I’ve tried various settings such as using the native resolution, or changing the resolution manually. You can look at my attached screenshot to see how it looks like.

Would someone be able to assist? Thanks!

• This topic was modified 1 year, 7 months ago by bkchng.

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