Search Results for '2'

[spacedesk Lea]

Hi @viviane,
Thanks for the feedback.

Currently the only option to improve performance is by eliminating the router.
If your Android tablet supports USB tethering, you can also try that with spacedesk.

If it did not help, then you’ll probably have to wait for our next performance improvement feature.
spacedesk will offer h264 hardware encoding very soon.

[spacedesk Lea]

Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?

[spacedesk Lea]

Hi @aoneter12,
Did you already check the custom resolution list on the viewer settings?
What is your viewer app type? Android/iOS/Windows?

[jlbergier]

Hello,
When I run spacedesk on both windows 10 and my android phone, I can share my screen on my android phone BUT Windows don’t see it as a second screen (i.e. when I ask windows to detect second screen (my android phone), windows tells me it doesn’t see other screen (see screenshot attached) , whereas I can see the duplicated screen on my phone

So I can’t use the extended screen option, only the duplicated screen

Does somebody sees what could be the problem ?

Thanks !

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[aoneter12]

The resolution set is 1024×768, which is extremely zoomed in and does not look very nice. However, when I go to change the resolution, the box is grayed out and will not let me click on it. Is there any way to fix this issue?

[aoneter12]

I purchased a new computer in August 2020, and until about a week ago I had no issue with the computer going idle after 15 minutes of being AFK; the monitors dimmed and turned off, my Razer keyboard and mouse turned off their RGB lighting, and all was well. Now, though, none of that happens anymore and I cannot figure out why.

[endah]

Hi,
I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
I’ll pin the screen error here: https://prnt.sc/1hm92ex

[spacedesk Lea]

Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the “Download troubleshooter” button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select “Uninstalling”, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}

• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[Fred]

Hello, I have an iPad 2017 full updated and when I tap on my automatically found PC IP address to connect, it shows this text: “Connected, display off” or somethings like this. At the same time as I do that, my PC does the unplug sound every “n” seconds and all the times it does that my resolution change or my monitor shut down. I don’t support Miracast cause I don’t have Wireless module, so I’m obviously trying to connect them with my iPad connected to the USB port.
Thanks for the help.

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[Johncoool]

Thanks for the response.

I cannot share the details in a public forum. I can send it to your inbox but I am unable to find the link for that in your profile. Please DM me and I will send the info that way.

I think that I found the conflicting software. The software is called Winlock professional. It is a paid security program. You can find it in the below link.
Winlock professional link: https://www.crystaloffice.com/winlockpro/

It does not hang every single time. It would either do so each time or once every 2-3 times.

Winlock professional conflicts with Internet Explorer but it does not hang the Explorer.exe.

Maybe a newer version would not conflict with it but I just have an old version and an upgrade is not free.

Space desk connects normally when I disable the Winlock. Which is a workaround.

Please let me know if you need more information.

Will it always be free or is that just during the Beta testing phase?

• This reply was modified 2 years, 11 months ago by Johncoool.

[spacedesk Lea]

Hi @johncoool,
Thanks for the info. We will try to reproduce it.
For further analysis, could you please send us the dxdiag of your Windows 8.1 machine?
Just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file.
Can you also quickly try with v0.9.73 if the issue is also present. You can download it here.

[spacedesk Lea]

Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• This reply was modified 2 years, 11 months ago by spacedesk Lea.
• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[yfzhao]

um, the video is too large…

Here is it:

[video src="https://github.com/yfzhao20/cloud/blob/main/4872923199bbecd883350c4b15a87a01.mp4" /]

[yfzhao]

server： v1.0.7 win10 21H2
secondary machine： surface go 2 ; v0.0.23.0; win 10 20H2

Unable to connect to server wirelessly. However my Android phone can connect server.

I think it is the bug of the app on my secondary machine…

Here is the video ↓

Looking forward to the solutions. Thanks!

• This topic was modified 2 years, 11 months ago by yfzhao.

[Cipoci]

Hi @Lea
Well i don’t have guts to try second attempt to install it, but FYI it runs well on my previous windows 7 32bit on the same laptop.

Could you please analyze it first to confince me before i go to second attempt?

Thank you

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[Johncoool]

I have been using and updating Spacedesk for about 2 years so far.

I am using it between Windows 8.1 and Android Lollipop.

It was more stable a while ago at around version 0.9.44 .

The current issue now is that as soon as I connect the Windows explorer hangs and I need to restart the explorer.exe and sometimes it would keep on hanging until I stop the Spacedesk service and starting it again.

This issue showed up in the past 2 updates. I am not sure if this issue started after I did a Windows update or just from the latest Spacedesk updates. I do have over 50 programs running in the background as well but even with it, it was always more stable than it has been lately.

Spacedesk has been at Beta for a several years since it started. I assume that is because it is not easy to get it to be 100% stable. Will it always be free or is that just during the Beta testing phase? (All other similar products are not free).

Let me know if you need more information. I will most probably be downgrading it back to an older version by the end of this week.

The Graphics card is Intel.

Spacedesk an amazing program, just needs to be more stable.

• This topic was modified 2 years, 11 months ago by Johncoool.

[Viviane]

The second screen connects properly and the mouse input also works, but not the touch, neither the pen. However, the spacedesk Driver window in the primary machine (Win 10) shows “No remote connection”, and nothing happens when I try to change the “Settings” to, for instance, OFF. I receive a popup message “Dou you really want to disable…”, I choose “Yes”, but nothing changes. The tablet is connected through wi-fi hotspot, and everything is updated (NVIDIA driver 471.41)
NoPenNoTouch.

[spacedesk Lea]

Hi @virtuala,

1. Yes, current BETA version is free and has touchscreen support.
Once we release a Pro version, the free version will only support touchpad / relative touch feature as stated in our website.

2. Pro version purchase will be a one time payment only.

[jokysatria]

Sorry if this is not right place to report a bug.

I have a problem that I can’t open setting/menu of spacedesk after restarting my machine. When just updated to 1.0.7, I still could open the setting. But after restarting, I can’t open it. both opening from spacedesk window or taskbar icon. Here a video that show the bug: https://u.pcloud.link/publink/show?code=XZpbXxXZPeM0Th45MajqHcvPKHJdMbIFXXwX.

Repairing installation can fix it, but the bug back again when I restart my machine. However, this not happen when 1.0.6.

I’m on Windows 10 pro 20H2 64x
Spacedesk driver beta 1.0.7

[virtuala]

Hi,
first of all, I am presently using spacedesk and I am loving it.
I have seen your intended releases of two versions: a free viewer and a viewer pro in Q3.
Now I have studied the announced features. There are two things I am curious to know:
1. at present, the viewer is free but it has a touchscreen support, doesn’t it ?. Does that mean that
the later free versions are downgrades merely capable of supporting touchpad-style functionalities ?
2. will the viewer pro be a one time purchase or one of these terrible subscriptions ?
Hope you can already share some insights.
Kind Regards, virtuala

[sylviareid]

Why your NVIDIA driver is not Compatible with your version of Windows? This lies squarely between the drivers and your Windows OS. One reason for this problem is that you might be trying to official website install a 32-bit driver on a 64-bit operating system, or a 64-bit driver on a 32-bit operating system.

[Mr.h]

Hello, dear developer;)

I’m a user from China. I found a problem when using it
Environment: win10 (main display, spacedesk version 1.0.7), Android (secondary display, spacedesk version 0.9.55)
There was no problem with NVIDIA driver version 27.21.14.6647, but after I upgraded to version 27.21.14.7141, I could only cast the screen on Android instead of clicking the mouse on the control installation. I don’t know if it doesn’t support the latest version of driver. I can only return NVIDIA driver version 27.21.14.6647 (solved the problem)
PS: when will the official version come out? expect
PS:The above comes from translation software

[MakesGood]

Good day, I ran into such a problem, when I connect a second monitor (laptop) and throw something on it, then with a time of literally 5-10 seconds the picture will freeze, in a second 2-3, and so every 20-30 seconds. Before reinstalling windows, everything was fine, I don’t know what to do.

[spacedesk Lea]

Hi @firefall,
Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
For further analysis, could you please send the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[FireFall]

When I try to connect to primary machine(Windows 8.1) from secondary device(Windows 7), primary machine crashes.

– Primary machines’s Graphics adapter: Intel HD Graphics 3000, NVIDIA NVS 4200M
– Network connection type: Wi-fi

[spacedesk Lea]

Hi @mrjtrix
Our developer is currently fixing various bugs in our current spacedesk iOS viewer app (including app crash issue).
We will get back to you as soon as we have new version released on the App Store.

For further analysis, may we request for your iOS application logs?
In order for our developer to receive it, please go to your iOS device’s Settings -> Privacy -> Analytics & Improvements, then enable the “Share With App Developers”, then try to reproduce again the spacedesk viewer crash.
Reference: https://support.apple.com/en-us/HT202100

[palexdev]

Sorry, apparently the issue is not the os version but something else. I receive errors 2503 and 2502 on my laptop. On my desktop I installed it successfully

[spacedesk Marcel]

Only two known reasons for BSOD crash on Windows 10:
1.) NVIDIA graphics? Previous NVIDIA drivers were faulty. Update to 461.09 (dated1.7. 2021) or above.
2.) USB Tethering? Some USB cable drivers crash. Update or don’t use USB Tethering.

[TommyProductions]

I have a HP ProBook 4440s Laptop with an intel core i5 3210M 2.50ghz

I use spacedesk for like 15 minutes and i get a BSOD (Blue screen of death), I don’t know what’s the reason of this error.

Primary device: Windows 10 20H2

– Primary machine operating system: Windows 10 20H2
– Secondary machine operating system: Android 11
– Primary machines’s Graphics adapter: Intel HD Graphics 4000
– Network connection type: USB tethering

[Mrjtrix]

I’ve been using space desk V0973_BETA with Windows 7 home premium 64-bit and an older iPad. It’s been wonderful!
Yesterday I updated the iPad app to iOS app to V 1.0.41 now when I try to connect space desk flashes on the screen and crashes and goes in the background. If I shut off Wi-Fi I can view the space desk app but as soon as I try to connect via Wi-Fi it seems to crash and just brings me to my iPad desktop. I have since updated the space test driver on the Windows PC to V102_BETA to see if that might help. Still no luck.

I saw an older post that suggested turning off the native iOS device resolution I attempted to shut that off but it did not seem to help. I was hopeful you might have some information to get me up and running again. Thank you.
Jason

[halvorson]

I just did a fresh format of my computer and reinstalled Windows 10 x64 Pro version 1803 10.0.17134.320 (the very latest one).

Yes, it’s the x64 Windows 10 one. Any ideas? I also tried the previous two driver versions and got the same error message. Doing a google search this seems to be a common problem. Why can’t Nvidia get their drivers straight?

• This reply was modified 2 years, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi red2021,
Could you please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.