'spacedesk' 的搜索结果

[spacedesk Lea]

Hi @ninrez,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the Download button first
– switch Diagnostic Collection ON
– try connect your viewer app and move a window on secondary display to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[babar66]

Hi Everyone, Trying to download the viewer from Microsoft Store which is “mission impossible” ! I get error msg code 0x80080204 every 4/5 second. I really don’t like this store which is always making in trouble with their connection and password. I already signal this problem to Microsoft but I don’t expect any answer before ………2030. I don’t understand why we need to go trough this store instead of the Spacedesk’s web site as for the drivers. Hello people from Space desk, spacedesk Lea Keymaster, please make thing more simple, I will appreciate, Thanks a lot, Jacques, alias babar66. Cheers everyone.

[Aiken]

My friend and I also encountered this problem. After installing spacedesk, WSL2 could not start. We tried all the methods in the corresponding link but could not solve this problem.

Even if it is uninstalled, the system cannot be restored to its original state. I really hope you can locate the problem and give a solution.

Thanks.

• 该回复由Aiken 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @user8302847289472,

Based on your other post, your primary machine operating system is Windows 7, right?

spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @syntax101,

Is your android device connected to your new router’s wifi network too?

Could you please check on your new router’s settings if the client/wifi isolation setting is enabled.
If this setting is enabled, it will prevent a direct communication between connected devices.

For more details, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @user8302847289472,

My mistake, now I noticed that you have Windows 7 primary machine.
The new spacedesk Driver Console window is only available in the latest spacedesk Windows 10 driver.

spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @haripriya,
Could you please try to connect with HTML5 Viewer on your iOS device.
Just open a web browser (e.g. Safari/Google Chrome) then go to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.

[spacedesk Lea]

Hi @alex202,

For further analysis, could you please click the “Save All Information” button in the spacedesk Driver Console window, Diagnostics page.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Please send the dmp file to this email: AndroidApp@spacedesk.ph

[User8302847289472]

I have spacedesk DRIVER for PRIMARY Machine, is it Driver Console?

[syntax101]

Hi.. the same issue with me.. i used this application for a while for productivity of my work..
i used a modem as my router, however since the modem use only SIM for internet, i made a change of internet and now i have new router connected in my computer.. now using the spacedesk app i was not able to make connection to the server even if i add manually the ip address..

before my address is 192.168.1.XXX .
now with the new modem i have 192.168.524.xxx and was not able to make connection between the server and the android app..

appreciate any help to resolve the issue.. ..

Thank you

[tono]

I’m facing the same problem in this link.
https://github.com/microsoft/WSL/issues/4930

It seems spacedesk causes the problem.
The problem occurred just after I installed spacedesk.
I uninstalled spacedesk but it didn’t resolve the issue.

I appreciate if anyone knows resolution.

Thanks.

[spacedesk Lea]

Hi @crumbag,
28252 is the only port that spacedesk used.
Could you please check if your current network profile in your primary machine is Private or Public?
Could you also try to connect with HTML5 Viewer on your iPad too, just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, the try to connect to your computer’s IP address.

[spacedesk Lea]

Hi @user8302847289472,
Could you please open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon in the task bar’s notification area.
In the Console window, please select Diagnostics -> Incompatible Products, then check on the right side panel which product is present (with check mark) then click the uninstall button and reboot your primary machine. Then try again with spacedesk.

[User8302847289472]

I can’t make an iPad as a second monitor when I connect my iPad through spacedesk to my windows 7 PC (on iPad Wi-Fi, on PC Ethernet) Display-OFF is shown on the tablet for a second or something like that, on the PC they say we found duet drivers and some other (drivers of programs that I did not install at all except duet) help me!

[spacedesk Lea]

Hi @masteris,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[hp1080p]

Hi
I’m using Spacedesk with a tablet as a second screen with my laptop. the problem is whenever I use the tablet keyboard the language settings must be in English, and I cannot write accents properly (I am Spanish). Besides, some of the keys are somewhere else (for example, the dash symbol is where the dot symbol, and so on). The keyboard settings for both the tablet and Windows are in Spanish and outside the spacedesk screen on the tablet, I can write with Spanish language in the keyboard. How can I switch the language into the Spacedesk window?

[spacedesk Lea]

Thanks for the feedback.

Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?

We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?

[spacedesk Lea]

Hi @haripriya,

Thanks for sending the diagnostic logs.

What is the current network profile on your primary machine? Public or Private?
To check for the network profile, just open the Settings -> Network & Internet, click the WiFi Properties.

What is your secondary device? Android/iOS/Windows?

By the way, the spacedesk drivers are already preinstalled, you will only find those driver files once you have a successful spacedesk connection.

[spacedesk Lea]

or maybe a short video displaying the issue

By the way, please try the most recent spacedesk Driver v1.0.27 from the website.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @haripriya,
Thanks for the feedback.

It was working well a few weeks back. But recently it is not working properly

Can you further describe the problem? Cannot discover primary machine? Error code upon connection attempt?

Could you please try the most recent spacedesk Driver 1.0.27 that we just released.
If problem still persist, please click the Diagnostics in the spacedesk Driver Console apo then click the “Save All Information” button then send us the diagnostic folder (containing various diagnostic log files) which will be generated by the console app.
Just right click the folder then Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[lfkentwell]

I am using the view.spacedesk.net page to connect to my “server”. When I hit the shortcut it opens the spacedesk page and waits for an IP and to hit connect. Is there a way to set an IP and always connect automatically using a shortcut or some other way?

Thanks.

[Haripriya]

Files on Windows 10
WindowsSystem32driversUMDFspacedeskDriverHid.dll
WindowsSystem32driversUMDFspacedeskDisplayUmode1_0.dll (for Windows 10 version 1607 – 1703)
WindowsSystem32driversUMDFspacedeskDisplayUmode1_2.dll (for Windows 10 version 1709 – above)
WindowsSystem32driversspacedeskDriverAudio.sys
WindowsSystem32driversspacedeskKtmInputMouse.sys
WindowsSystem32driversspacedeskDriverBus.sys

Files on 64 bit systems only
WindowsSysWOW64spacedeskHookUmode.dll

I found these in your documentation

None of these drivers are installed on my computer I checked with my device manager will that be a problem if do please rectify I believe it is the problem for the download because it should be automatically downloaded from your side I guess. i did try repairing the space desk but nothing changed

[spacedesk Lea]

Thanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @modde,
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @haripriya,
This is the new spacedesk User Interface for managing spacedesk server.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.

[spacedesk Lea]

Hi @jitiyi,
Yes, the current spacedesk Android viewer app minimum supported version is 4.1.
Unfortunately it’s not possible to support lower than that.
The only option is the HTML5 Viewer.

[andyc]

I have renamed the spacedesk “log” to “txt” and have extracted the spacedesk portion of setupapi.

Hope this helps

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[andyc]

Unable to send requested data due to following errors;

spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
setupapi.dev_.log: File exceeds allowed file size.

[Humorloos]

Hi Lea,

thanks for the reply, I’m currently using spacedesk Viewer 0.0.23.0 for Windows 10

[spacedesk Lea]

Hi @leon,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @long,
Can you further describe the spacedesk problem on your side?
Cannot discover? Not connecting anymore? Is there a disconnected error code? Is remote mouse/touch not working anymore?

For assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @quatapus,
To verify if the discovery issue is on android viewer app, could you please try to connect using HTML5 Viewer on your non working devices (e.g. Pixel 3).
Just open a web browser (e.g. google chrome) then go to http://viewer.spacedesk.net/, then type the IP address of your primary machine to connect.
Looking forward to your feedback.

[spacedesk Lea]

Hi @jdmusic,
Just switch the duplicated displays to Extension mode.
On Windows display settings, please scroll down below on Multiple displays drop down menu, then select “Extend these displays”.

For assistance, please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。
• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @humorloos,
Which spacedesk Viewer app did you use?
Is it the Windows 7 desktop version? Or the Viewer from Microsoft Store?

[prid]

Just discovered this amazing app and I am completely blown away by how incredibly well it works :O!

I am able to use my iPhone as a second monitor, there’s touch enabled, it’s just like an external monitor where I can change all of its settings (resolution, orientation, text zoom, etc.), it runs well enough (not 60FPS there’s an option for 60FPS but it can lag a bit, but for my use case it’s good enough), it was super easy to set up, and best of all, it’s FREE!!

I was watching The Game Awards 2021 last week and had the livestream on full screen on my laptop while chatting with some friends, and I quickly realized how awesome it would’ve been to have a smaller second monitor attached to my laptop to view the live event on full screen while effortlessly being able to chat with my friends on the smaller, second screen. This app made that ideal scenario come true, and I’m mind-boggled by how well it works 🙂

My first reaction was to see if there was some way to donate to this incredible app, especially considering it’s free, but I have yet to find a way to donate…

is this open source? is this being developed/maintained by a few passionate people? I can’t imagine this being part of a large corproate entity since it’s free and there doesn’t seem to be any pricing model I am aware of (I saw some licensing details, but couldn’t understand them).

I’m overwhelmed by the positive experience I just had with Spacedesk, and I’m in the mood to donate right now, so if anyone knows on an option, that would be great 🙂

[Humorloos]

Hi, I use spacedesk to use my laptop as additional monitor via ethernet. I noticed that when idle the display disconnected after some time so I tried to have task manager open on the laptop. Now with task manager open it does not disconnect anymore, but I would like to avoid having to have task manager open all the time.

Can you help me solve this issue?

[andyc]

Just tried to install SpaceDesk on my win10 pc. Install fails with the following log message

Call: 12/17/2021 16:55:3 Build: Dec 16 2021 13:23:43 v1025
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstall

[spacedesk Lea]

Hi @jdmusic,
spacedesk can support up to 16 viewer connections as long as your Windows 10/11 primary machine’s resources can handle all the connected displays.
If you have Windows 7/8.1 primary machine, it can support up to 3 viewer connections.

[spacedesk Lea]

Hi @modde,
Thanks for sending the diagnostic logs.
Based on the log, spacedesk Server is currently Stopped/OFF.
Please try to switch ON the spacedesk Server in the CONTROL section of the spacedesk Driver Console app.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @liamctng,
Thanks for sending the diagnostic logs.
Do you have any 3D application currently running while connecting the spacedesk?
Do you have Nvidia ShadowPlay enabled?

Could you please try our most recent spacedesk Driver v1.0.25 and if problem still persist, please use the spacedesk Driver Console -> Diagnostics utility to generate the complete diagnostic logs.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @james-wong,

You can try USB Tethering / WiFi Direct / Android Debug Bridge Cable connection for performance improvement.
For instruction, please check the Performance Tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/#item_507.

[spacedesk Lea]

Hi @kolec_,

Thanks for sending the complete diagnotic logs.

splashtop Windows 7 legacy WDDM driver (lci_proxywddm) is still installed on your Primary Machine.
splashtop Wired XDisplay seems to leave garbage behind.
splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.

Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…

To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
sc delete lci_proxywddm press enter
Then reboot your primary machine and try again with spacedesk.

[spacedesk Lea]

Hi @kolec_,
Thanks for sending the diagnostic logs, but unfortunately there are important log files that are missing (e.g. spacedeskDiag.txt, DebugView.log, spacedeskSetup.log..etc).
Are you using the most recent spacedesk Driver v1.0.24?
Could you please check for this file: C:\Users\Public\Downloads\DebugView.log.
If you can find it there, please send it to us.
Or if you can try again with the collection steps and able to collect the necessary logs, that would be helpful.

[spacedesk Lea]

Hi @james-wong,

Thank you very much for sending the diagnostic logs.

splashtop Windows 7 legacy WDDM driver (lci_proxykmd) is still installed on your Primary Machine.
splashtop Wired XDisplay seems to leave garbage behind.
splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.

Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…

To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
sc delete lci_proxykmd press enter
Then reboot your primary machine and try again with spacedesk.

• 该回复由spacedesk Lea 于 2年、 9月前 修正。

[spacedesk Lea]

Hi @looping,
Thanks for sending the spacedeskDiag.txt.
There are some important diagnostic logs that are missing for us to analyze the issue.
Could you please try with the latest spacedesk Driver version 1.0.24 (from our website), then if problem still persist, please follow the step below to get a complete diagnostic logs:

– Open the spacedesk Driver Console window
– On the Diagnostics’ right side panel check “with Debug view” box
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[James Wong]

Anyone who can help me with this problem?

I can remember I have not installed Splashtop on my laptop, just TeamViewer install. I thought when I installed and uninstalled this application will let Spacedesk works well, but it doesn’t work. When I connect to the primary machine, it always shows error code 2-5 on my cell phone. My laptop shows an incompatible Display HookDriver.

I have uploaded my diagnose log, can you pls find which application caused this problem?

Thx,

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[spacedesk Marcel]

This issue has just been fixed. Please update to the newest most recent spacedesk Android Viewer version BETA RC 0.9.88
For further information and discussion, please look at the top posts above.