Hi @georelle,
Did it all turns black upon connect? Or only after a certain time?
If yes, how long before all the displays will show black screen?
Could you please try with the most recent spacedesk Driver v1.0.49 from the website and check if the issue is still happening.
If it happens, please send us the diagnostic logs of this issue.
Please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewers and wait for the black screen issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have been having an issue where the attached displays will go black. There is no message on the screen that says reconnecting or anything. The main PC attached display is fine. After rebooting the main Windows PC the attached displays connect and start working with nothing being done to them. This happens almost daily. When it happens it affects all 5 attached client displays.
The Windows PC has Spacedesk version v1.0.44
I have 5 displays connected to the main PC. They are all connected with a hardwire to a switch that the Main PC is connected to. The switch is connected to a router.
I have read where it is best to setup the main pc as a wifi hotspot and connected the client devices to that wifi. Would it accomplish the same thing if I setup another network port on the main pc and hardwired everything to a basic switch with assigned static IP’s? So no router and the Main display and client devices are hardwired to a dedicated switch network.
Thanks for the help.
Georelle
Hi, I have a samsung T210 running android 4.1.2 Jellybean. I don’t have the hotspot or tethering options. Could anyone help?
Hi @manish11165,
Thank you very much for the info.
Our android developer will have a look at this issue.
We will get back to you as soon we have a news regarding this issue.
Hi @lort0m,
For now, you can try 2 things:
1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.
2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/
FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.
Hi @password23,
Another thing to try to verify that the problem is the network connection over your router, is to connect over the Mobile Hotspot network.
Just follow the steps below:
– On your Windows 10 primary machine, open the Windows Settings -> Network & Internet -> Mobile Hotspot, then switch it ON, select Share my internet connection from “WiFi”
Take note of the Network name and password which you will connect from your Chromebook.
– On your Chromebook, connect your WiFi to the Hotspot network name created by your Windows 10 primary machine.
– Once the chromebook is connected to the hotspot network, check the spacedesk viewer if you can discover now the primary machine and try to connect.
I’m using Gboard 12.2 and Fleksy 11 keyboard.
My device is Redmi Note 4 (mido), Android 12.
Hi @manish11165,
Can you tell us your android device specifications e.g. android version, device model
Please also specify what keyboard app and version are you using? Is it Gboard? Samsung Keyboard? Microsoft SwiftKey Keyboard?
Cursor moves between primary and secondary displays but does not move directly between secondary displays.
I am on Win11.
I have one 49″ primary monitor and beneath and in front of it 3 iPads (iPad 6, iPad Pro 10.5″ and iPad Pro 12.9″)
To get the cursor from one iPad to another, I always have to go the indirect route through the primary display.
It would be nice if it was possible to move the cursor directly between the iPads without having to go through the primary display.
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.370.162
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
Device Name : spacedesk virtual Bus
Version: 1.0.401.35
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001
Have been using space desk for over a year, no issues.
Today I wokeup, my Amazon Fire 10HD which has spacedesk, it connects perfectly, however, it shows corrupted display. Like many colors, artifacts and such. Tried reinstalling both PC and Tablet app. Repair as well. Reboot. Need assistance as I use this every day.
Hi Nicole,
Thank you for the reply and my apologies for not coming back sooner! Life got busy!
Anyway, I still have this issue and I have updated to the latest version. I am now on 1.0.49 of the Server software but I still have the issue where eventually, after several hours, my network adapter on my primary computer looses internet connectivity. Of course, because the host machine has lost all network connectivity, the client machine looses it’s connection to the host.
Again, everything seems normal when I start both the driver software on the primary machine and the viewer on the client machine.
I am using Viewer v0.9.37 (BETA) on the client laptop.
After I disable the network adapter on my host machine, and then re-enable it, all network functionality returns to normal and the client laptop running the spacedesk viewer software reconnects without issue.
Is there a setting I can investigate or adjust in the software or perhaps a setting on the network adapter I need to change? Also, I started the diagnostic collection process today to see if I can document the occurrence. It usually takes several hours before the NIC looses connection.
I use a Windows 10-based media center in the hi-fi listening room, which is equipped with an excellent sound card. I removed the touchscreen monitor that was originally connected by cable and now I can control the media center conveniently and wirelessly from the sofa using an Android or an Apple iPad iOS tablet. Works stable and problem-free. However, the apps on the tablets mentioned have a major weakness: if they are active, the tablet no longer goes into hibernation mode, so the display is constantly on and drains the battery in no time. The apps doesn’t offer an option to disable the implemented sleep prevention, which is bad. I also tried the default Windows screen-off. Even if the tablet screen is darkened as a result, the energy consumption of the tablets seems to be as high as they are, because they cannot go into hibernation mode
to reduce power consumption. If the developers have built the missing setting options into the apps, they get 5 stars from me!
Hi @fuels,
Thank you very much for sending the diagnostic logs.
Have you already tried to switch OFF-ON the spacedesk Server via spacedesk Driver Console app?
Did you still get the error code 31?
We also noticed that your AMD Radeon (TM) R7 360 Series graphics adapter is outdated.
Could you please try to update it?
You can download the updated driver on their website https://www.amd.com/en/support.
If the suggestions above did not help, then please send us an updated diagnostic logs with Debug View.
It seems that you did not download it before starting the diagnostics.
Could you please try again the steps above and make sure to click the “Download” button of the Debug View before switching the Diagnostics ON.
Then send us an updated diagnostic logs.
Error 31 has spacedesk Graphics Adapter, the above actions did not help … Here is the Archive.
Hi @fuels,
Can you tell us which device has this error code? Is it the spacedesk Graphics Adapter?
Could you please try to stop-start the spacedesk server via spacedesk Driver Console window then try again with spacedesk.
If the suggestion above did not help, please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue + error code 31 in device manager
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Driver error code 31 in device manager
Well, when I want to connect my laptop (windows 10 Pro) to my PC (windows 10 Pro), the laptop shows “Connected – Display OFF”. I do not know what is the reason for this error but I have tried uninstalling the application and installing it again and it does not solve it. What can I do to fix it?
I wait for the answer
Translated by Google Translate.
Hi @mdc42,
1. Yes, touch screen feature is supported in the current spacedesk version.
2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).
3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://forum.spacedesk.netuser-manual/#item_505.
FYI: Native Android USB cable support will be available soon.
Hi @kiryhaver,
Thanks for sending the requested logs.
It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version installer, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version.
For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).
Hi Lea,
The issue is fixed.
Although I don’t know why this happens, I can provide all the information I have to better state the issue and maybe it will help us address the problem.
I used my laptop (i7-6700k plus NVIDIA P5200, CLEVO P770DMG) as the host machine, only one screen (LG 34′ Ultrawide 144Hz) was used, the internal screen from my laptop was disabled. Then, I used my iPad pro (I believe it is 2019 version) as the extension screen, which doesn’t have any problem from the beginning to the end. Then, I used my iPhone X as my second extension screen. At the beginning, it successfully conntected, but after I quitted the APP, and came into again, the APP in iPhone didn’t show any host machine. Even I used another laptop as the host machine, the iPhone didn’t show anything (neither first nor second laptop), while the iPad showed both host machines. However, when I used HTML5 to find the hose machine, it can succeed to connect in the Safari of the iPhone.
Recently, I change the graphic card in the first laptop from P5200 to 970m, DELETE ALL GRAPHIC DRIVERS and REINSTALL THEM. The iPhone shows the host machine. During the duration from the failed time till now, I ONLY change the drivers. So, I think it is due to the graphic drivers. However, one thing doesn’t support this conclusion is that I also used another laptop (second host machine), but the APP on iPhone cannot find that neither. After I reinstall the driver in my first laptop, the second laptop magically shows in the APP on iPhone too.
I don’t quite understand why the driver on first laptop can also affect the second laptop? Is there anything hooking some configuration file in iPhone and it affect the whole local network?
By the way, thank you for making this convenient and great software.
Hi!
Hust playing with the wall-settings. I have a Windows-client connected to the Windows server BETA 1.0.48, enabled wall and assigned the client to the wall.
It’s very hard to position a rotated client with fullHD into a UHD wall. You always have to switch between Control>Wall and Client-settings to get a feeling of “where I am” and “what to change”.
What I’d prefere is a detachable wall-preview window so I can have my focus on the client-settings and see the preview updating on a window next to the numbers. That would reduce the need for switching menus and speed up configuring walls immensly.
With a separate wall-preview-window, which could be scaled for better detailed view, it would be great to be able to position clients by drag&drop directly inside the wall-preview. This actions should include at least moving the client, but could also have a scale- and rotation-option.
If this preview could have a background-image, which a user can load from a file (BMP, JPG, PNG or something like that), then this image can be used as a helper layout to find the positions faster.
Because drag&drop inside a scaled preview can not be that accuate, the final pixel-corrections will be made inside the input-fields. But for a fast setup a mouse-tool would be great.
I hope this is possible and will find its way into the next release.
Thanks
Gralf
1-Does the touchscreen of my tablet work?
2-Can i display separate apps on 2 devices?
3-Does the app affect the performance or not?
Hi @woqq445721624,
Could you please check on your iPhone’s settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
Hi @dmutro,
If your primary machine is Windows 10/11, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and switch to extension mode and wait for the screen flickering to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @bruno-lima,
Thank you very much for reporting.
Yes, we are aware of this issue in spacedesk Windows Viewer.
Currently, only Android viewer can detect a Network Connection Lost event.
We will soon implement the same thing in our spacedesk Winddows 7 Viewer app only (On Windows 10 Viewer from Microsoft Store, it will not be fixed anytime soon).
Hello,
I have a problem with SpaceDesk Viewer running on a Windows 10 machine.
Whenever the server unexpectedly looses it´s network connection, like if I unplug it´s network cable or something goes wrong in the network, the clients do not recognize that the connection has been lost. This way the clients get stuck with the last received image for hours, until I manually disconnect the client and reconnect.
I tested this with an Android client and it worked fine, a few seconds after removing the server´s network cable, the Android clients automatically detected that there was no connection anymore and started trying to reconnect again.
Appreciate any help.
Best regards,
Hello, I have had another issue few days ago which was somewhat improved after an update but the disconnections still occur and now this stuff happens when it tries to auto reconnect. I believe that more than 24h of logs are in here (or just last 2 if it didnt save previous session).
And I might add, as I was typing i got “disconected by server” with error code 456 and error info 158. I asume that the logging has turned itself on (bcs I manually turned it off minutes ago) which caused disconnect
EDIT: since the file is too large for the attachment: https://we.tl/t-5CjoPb1LB6
After updating to Windows 11 22H2, Spacedesk Viewer from Windows Store crashes when trying to open it.
Event viewer shows the following error:
Fauting application name: spacedeskAppUWP.exe, version: 0.0.0.0, date timestamp: 0x609e59c2
Fauling application module: Windows.UI.Xaml.dll, version: 10.0.22621.382, date timestamp: 0x9af156ee
Exception code: 0xc000027b
Fault offset: 0x000000000084f1a0
Fauting Process ID: 0x0x4B7C
Fauting Start Time: 0x0x1D8CDEB59FE001A
Fauting path: C:\Program Files\WindowsApps\datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4\spacedeskAppUWP.exe
Fauting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: cf1a4c4f-5f44-435f-9e35-f38af9e117a3
Fauting complete application name: datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4
Fauting application ID package: App
Hi @vule,
Thank you very much for sending the diagnostic logs.
Based on the logs, the disconnection reason was connection lost..
I noticed that you are still using an older version of spacedesk Driver (v1044).
Could you please try the most recent version 1048 available in https://forum.spacedesk.net then let us know if you still have the same issue.
Hi @mrjtrix,
New spacedesk Driver 1.0.48 for Windows 7/8.1 is now released.
Please try it and let us know if it fixes the issue.
Looking forward to your feedback.
Hi @karoku9,
Thank you very much for sending the diagnostic logs.
It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.
Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.
By the way, please also update to latest spacedesk Driver v1.0.47 which is now available on our website https://forum.spacedesk.net.
Hi, I am having similar/same issue.
I use my phone sometimes as a second screen when I’m recording, multitasking, etc…
And it can run for 5 hours with no issues and then sometimes just start disconnecting every 60seconds, or after 10 mins of use. It’s completely random. I have check, my phone has not lost wifi connection during those events.
Is there anything I can try?
Hi,
thank you for this nice tool. I do some experiments with a lot of physical and virtual screens for building a big flight-simulator that uses a lot of views and clients (PC’s). So far spacedesk works very fine, fast and stable ! I am very surprised.
Can I overrun in the spacedesk viewer (Windows 10 App) the custum resolution over the native resolution for a physical display that is attached to the client ? I have a client with a physical multi-screen setup of 3×3 screens (each 1920×1024) an want to use (and expand) the viewer with a custom resolution of 2048×2048 for example. Upscaling within the viewer over 9 screens works fine but i want to use a higher resolution for the viewer to see more details, but it is limited to the max resolution of one of the native displays.
123 цкцкцукц Просто говорю
Dear Nicole I don’t have access to my laptop (Main machine) at the moment I’ll just get access and I’ll try and post right away. I will write from Ukraine at 21:00. Thanks for the help!
Hi @Serhii,
let’s try the following sequence:
1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.
Hi @eddy,
is this an update to a higher Windows 11 build version?
If it is, can you please give us the details from which version it updated to?
We would also like to inspect the dump file of the previous crash since it pointed to our driver.
Maybe a minidump is available?
You can try these options:
1. Enable auto-rotation feature of the client (In the client settings, go to Rotation and enable Autorotation then Save.)
2. Manually set the Display orientation on Windows Display Settings (Please see the attachments below.)
Hi,
I am experiencing random crashes on my Windows 11 box
Using android phone and doing usb tethering
ran driver verifier and got a crash dump
it’s pointing to spacedesk driver – spacedeskdriverbus.sys
using the latest driver 1.0.47 and latest spacedesk app release on playstore
i got the dump file if needed
it’s 10 GBs…
Hi,
I tried spacedesk yesterday and it worked great, except for the touch. I connected 2 iPads, and the server can see both and extend the screen to both, but only the 1st iPad connected can get the touch to work, and the 2nd to connect cannot. It doesn’t matter which one, every time, I can connect with touch working to whichever connects 1st to the server.
I’m using win10 64, and 2 iPads 3rd gen 2012
Any idea how to fix that?
Hi @mad-dog,
Does it only happen when using FiveM?
Does 2022-09-10-001540-spacedeskRuntimeDiagnostics folder already exists? If not, please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Also, please check if you can find a recent dump file (time stamp should be the same as when the issue happen) in C:\Windows\minidump. And include this in your attachment. Thank you.
Hello i playing FiveM and always when i try put volume down (FN+F2) or up (FN+F3) spacedesk froze, disconect my phone and on pc screen be something like green and white colored cubes like matrix (i think driver crashed or something like that).After 10 second display on pc turn black and nothing happend , pc need restart .. Everything is actualized, new gpu driver, new spacedesk pc update, new mobile app, updated windows. Thx for solution
I’m sorry, I don’t seem to see dxdiag.exe I see a Dbgview.exe in the unziped files as well as the folders created. I have attached a zip file of all. I hope this is what you need. Thank you.
I do have a DxDiag.txt file saved on my desktop but it is dated 7-16-2021 So I think it was from an old support ticket. (I’m not sure how I created it) as all I see in the spacedeskDiagnosticTool.cmd is Dbgview.exe and spacedeskDiagnosticTool.cmd
Hi @napo,
Can you please tell us why do you need an older version of spacedesk?
And please tell us the exact msi version with specified operating system of primary machine, is it for Windows 7/8.1 or Windows 10/11?
Hi @kadyr414,
We are glad that you were able to solve the problem on your side by removing the magnified scale.
We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
Please try this new version with magnified scale and verify if the crash is now fix on your side.
Looking forward to your feedback.
Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.
On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
