Hi @kadyr414,
Is it a system crash (blue screen)?
Or is it only disconnecting immediately upon connection attempt?
If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
When I try to install SpaceDesk on my Windows 10 computer (With a Nvidia 940M) I got the “Installation error” everytime. It always happen at “Installing Spacedesk services”. How can I fix it? I cannot upload a log since I don’t even know where it is, sorry.
Here is the file Win 10 Thanks
Hi @joshsum,
Can you please tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?
For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @usernameak,
Thanks for the feedback.
Now I see.. you have a pen with two tips.
Current spacedesk Windows 10 Viewer does not support eraser input at the moment.
Hi @nightmare-maxwell,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @supchek,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @pluto,
Thank you very much for sending the logs.
Please try to reboot your primary machine and try again with spacedesk Driver 1.0.46 installer.
Hi Spacedesk Lea,
I am also facing the same issue as @MdA. As soon as I connect with my mobile phone with the computer the mouse stops working. After disconnecting it works fine.
Here is my configuration.
Windows 10 Home Version: 10.0.19044 Build 19044
Spacedesk Driver Console version: BETA RC Version 1.0.46
I have followed your above instructions of generating diagnostic log and have attached the same.
Please provide some solution for this.
1.
Pinging 192.168.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.0.2: bytes=32 time=11ms TTL=64
Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
2. Android: Xiaomi Mi 9. I have a Windows PC
Hi,
I have a problem with this error (Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01). I can’t connect my tablet and phone with Spacedesk. I used in past Spacedesk, and everything was good, but today when I restarted Windows to factory settings (I have windows 11) with disks and I installed Spacedesk again on my PC, I can’t connect! Windows tells me:
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected – Incompatible Display Hook Driver!
Attached is a compressed zip folder with diagnostics
I need help
Hi @lenny,
Thanks for sending the diagnostic logs.
We noticed that on your second diagnostic info, your iPad client was assigned to Wall2 / WallIndex set to 2.
And that’s why it’s displaying a zoomed in imagae because the screen is only displaying the 1152×864 portion of the Videowall 2 which has 4K resolution (3840×2160) by default.
Try to right-click the client connected in the spacedesk Driver Console and select -> Unassign, to switch it to extension mode then the touch should work again.
FYI: The touch screen on spacedesk currently not supported if the viewer/client is assigned to a Video Wall.
Just to be sure, I tried again. Cleared all settings and walls, deleted all spacedesk folders, uninstal driver, restarted laptop, deleted app from iPad. I reinstalled and without any settings touchscreen and keyboard work. I created Wall, just changed iPad resolution from spacedesk driver – Wall and Control settings, but again touch screen and keyboard not working. The good thing is that at least the mouse works noticeably more stable at a lower 1152×864 resolution.
Getting to the crash takes a few weeks of actively using the remote screen a few hours per day without restarting SpaceDesk. The 17TB in my screen cap was about a week after updating to 0.46. Between the timing and the tendency of most computer things aligning with powers of two, I’m guessing the out-of-memory system collapse happens at either 32TB or 64TB on my setup. The system runs out of physical memory tracking virtual memory that gets allocated on every screen update but never actually used.
Technically, the system didn’t quite crash back then. The OS terminated processes left and right to free up memory and put the system in an unusable state where attempting to do anything resulted in out-of-memory errors until enough of whatever was still running got OoM-crashed on shutdown to free up memory for the remainder to shut down normally.
Hi @1205061869qq-com,
Can you please try with spacedesk Windows 7 Viewer (desktop version 0.9.39)?
It’s a newer version than the Windows 10 Viewer from Microsoft Store.
You can download it directly from the website https://forum.spacedesk.net.
I have tried “Save All Information” three times and the designated output folder remains empty even after installing DebugView, running debug mode for the few seconds it takes to get 20GB of “Dedicated video memory” by wiggling a window on the remote display and turning it back off before clicking the button.
If it is a systemic problem, it shouldn’t take more than a few seconds to duplicate:
1- connect a remote display
2- open Task Manager in detail view showing dedicated GPU memory
3- wiggle a window on the remote display
4- watch the dedicated GPU memory rise by ~1GB/s for as long as the window is being wiggled on the remote display
The first time my computer mysteriously crashed from running out of memory was about a year ago. Whatever the issue might be, it isn’t a recent development.
I found DebugView’s log where SpaceView dumped its unpacked copy. No activity in there beyond the initial display connection chatter.
Since it is a VRAM-related issue, it is likely worth mentioning that I am using a GTX1050.
On first install from spacedesk driver on my laptop I enabled mirror mode. Then I got a true mirror image with everything mirrored and text unreadable. I changed the resolution everywhere to same as first display 1366×768, but on the second iPad display image enlarged, the touchscreen doesn’t work, neither does the keyboard. I put everything back to the original resolution of the iPad 2048 x 1536, and image became normal, but the touchscreen and keyboard didn’t work. I created 3 walls and played with the settings from there but touchscreen doesn’t work either. I uninstalled spacedesk and everything was ok without configuring anything. Then I tried just changing the iPad display resolution to a lower 1152 x 864, but the image zoomed in again and the touchscreen didn’t work. Reinstalling again and I dare not open eiter the settings on app drivers or HTML5 as touchscreen and keyboard worked now.
In Task Manager, the amount of “Dedicated GPU Memory” reported as allocated to SpaceDesk keeps growing at a rate of about 100MB per screen update on the remote display. In the attached window capture, SpaceDesk has 19.4TB of hypothetical memory assigned to it so far, which is almost 1000X my total system memory. If I wiggle my mouse on the remote display, the allocation goes up by about 1GB/s.
I have to periodically restart SpaceDesk to forcibly free all of that ghost memory allocation since it will eventually cause my system to crash from running out of memory, presumably from tracking all of the meta-data for the stray allocations.
Anyone else seeing GPU dedicated memory creep up like this?
Hi @log,
Are you using the most recent spacedesk Driver v1.0.46?
Which screen is frozen after pen input? Is it the secondary viewer screen only or also the main monitor?
Hello, I have 2 windows 11 computer, connected by an ethernet cable. I setup the IP4 adress for that ethernet connection as so :
– Computer 1 : 192.168.0.92 and 255.255.255.0
– Computer 2 : 192.168.0.90 and 255.255.255.0
I did that because I also use that ethernet connection to transmit MIDI data from computer2 to computer1 with rtpMIDI
I use spacedesk viewer on my computer 2 to recieve the windows session display from computer 1, will this be a problem ? Or can I do both with my ethernet cable
Thanks
I can’t figure out how to edit my post.
The tablet’s resolution is 1920×1200
Hi, I am trying to use SonarPen on my Android tablet (Fire HD 10) with spacedesk, however spacedesk keeps telling me that SonarPen is not connected even though I have calibrated it, enabled it in the client and plugged it in, and even when I redo those.
I can still use it for touch input but its pressure sensitivity will not be registered.
Connection method: Wi-Fi (I will try anything, but I don’t think networking is related to the problem)
Host specs:
OS: Windows 10 Professional 64-bit
CPU: Intel i5-4590 (Quad-core 3.7Ghz)
GPU: nvidia GTX 1050 Ti (4GB vram, monitor resolution 1920×1080)
RAM: 16 GB
Client specs:
OS: Fire OS 7 (Android 9)
CPU: Mediatek MT8183 Helio P60T (Octa-core 2.0Ghz)
GPU: Mali-G72 MP3 (?)
RAM: 2 GB
windows 11，latest version
Hi @sp,
Thanks for sending the diagnostic info.
Based on the logs, you have an old Intel graphics adapter with WDDM 1.1.
Desktop Duplication on primary machine is not supported if you have an old version of graphics adapter with less than WDDM 2.0 version.
Just download the latest driver version from Intel website OR if it did not work try to downgrade the graphics driver to Microsoft Basic Display driver via device manager.
Please take note that downgrading to Microsoft Basic Display driver might introduce another problem in spacedesk e.g. device error code 43 in spacedesk Graphics Adapter in device manager.
For more info please check the Troubleshooting -> Known Issues, Problems and Limitations -> Windows 10 Desktop Duplication (mirror) option not available chapter in user manual https://forum.spacedesk.netuser-manual/#item_484.
I am installing spacedesk on my notebook and this error appeared.
Windows 10
Hi @hamakaze,
We have sent you the spacedesk Driver v1038 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.
I want to upgrade spacedesk, but I have deleted the installer of the previous version (spacedesk_driver_Win_10_64_v1038_BETA.msi). Where can I download it?
Hi @ymclozy,
We have sent you the spacedesk Driver v1043 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi @xtreme1,
Unfortunately, no more suggestion at the moment.
This issue is already forwarded to the developer. We will get back to you as soon as we have news regarding this topic.
Hi @heoyum,
Can you please tell us your primary and secondary machine’s operating system?
Primary machine – Windows 7/8.1/10/11?
Secondary machine – Android/iOS/Windows?
Are you using the most recent spacedesk Driver and Viewer version?
For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Pen eraser doesn’t work – it just duplicates the tip of the pen.
The server is version 1.0.44, the client is 0.0.23.0.
Both run Windows 10 Pro 21H1.
Hi @nathan22211,
Did you also try to enable the Pen pressure in the Krita toolbar settings?
Please check this link.
Can you quickly try with other app if pen pressure will work with spacedesk (e.g. Microsoft Whiteboard)?
Hi @nathan22211,
Is the Sonar Pen already calibrated?
Did you enable the Sonar Pen option in the spacedesk Viewer settings?
Hi,
I have a Windows 10 Pro, i5 intel as primary monitor and an iPad 10th generation, with iOs 15.5. Expand screen perfect, but mirror screen put my iPad in black witt the following message: Connected – Display Off
Best,
SP
Hi @xtreme1,
We don’t recommend using an older version of spacedesk. It contains various bugs that are already fixed in the most recent sapcedesk driver version.
If the custom resolution you selected don’t have a * in it, then it does not match the aspect ratio of the device’s screen, sometimes it keeps the aspect ratio (with black borders on the side) sometimes it’s not. This is an inconsistent behavior in spacedesk which is still present.
Could you please try this workaround and check if it works for you:
– on spacedesk viewer settings -> resolutions, enabled both native and custom resolution that don’t have * (e.g. 800×600)
– connect the viewer app
– open the display settings window on your primary machine
– switch the spacedesk display resolution from native to custom (maybe a few times) and check if it will eventually keep the aspect ratio upon switching to custom resolution.
Hi @er1c-ma,
Yes, 2.0 will be different from the current BETA version.
Once 2.0 is released, the free version will only have limited features available in it.
简洁的来说：还要转储文件(.dmp)，你找一下（位置官方人员说了），然后打包成zip传上来
Finally, I have found the reason for this problem. It is caused by the Microsoft update Kb5014699, which makes the wifi hotspot function fail. After the new update distributed by Microsoft this week, the problem has been fixed. Thanks for your support!
Hi @greengolem,
Thank you very much for the detailed feedback.
Apologies for late reply.
To answer your question, the Disconnect Delay will keep the connected display for a specific period of time (45 seconds by default) in case there’s a disconnection event due to network drop. So by the time the network connection resumes the spacedesk display remains connected.
Could you please try our most recent spacedesk Driver v1.0.44 and check if you still have the short disconnect-reconnect cycle during idle time.
Looking forward to your feedback.
Hi @georelle,
Please try the most recent spacedesk Driver v1.0.44 in the website https://forum.spacedesk.net
It includes the fix for the disconnect issue on your side.
Hi @mrbooshay,
Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled. This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active?
3. Do you have third party firewall/antivirus software on your primary machine?
4. When you said you attempted a direct connection by wire, is it USB tethering connection?
5. Check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
If the above suggestions did not help, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
@Lea
I updated to 1.0.43 and the error still comes up as soon as the primary server disconnects when rebooting.
I have attached the diagnostics file.
Thanks for the support.
Please try our most recent spacedesk Driver v1.0.43 on the website https://forum.spacedesk.net#download.
We have various updates in this new version and check if you can still reproduce the disconnection issue upon server reboot.
@Lea
Thanks very much for your support.
Will this cause the “Disconnected by Server Error”? That is the thing I am most concerned with at this time. All of the 5 Android devices that are connected are doing this as soon as the Primary Windows 11 server reboots.
hi @lea i have problem disconnected by server error
error code 2-5
error info 0-5
connected time 00:00:01
Hi @jequob,
Thank you very much for sending the diagnostic logs.
Could you please try the following and check if you still get the display off/black screen issue:
1. with Videowall mode OFF
2. connect with spacedesk HTML5 Viewer
Looking forward to your feedback.
I have a video wall setup with 5 Android TV devices and a Windows 11 Pro as the Primary. Previously everything was working good. Then two of the Android devices updated to the newest release 0.9.98 and they would not automatically reconnect after the primary was rebooted. So I updated the Primary software to 1.0.42 and all other Androids to 0.9.98 Now all of the Android devices give an error when the primary is rebooted. They give the “Disconnected by server error. Error Cod: 4-5-6, Error Info: 1-5-8 then the connected time. I did enable Automatically reconnect and entered the IP address of the Primary, but it does not matter it will still give the Disconnected by Sever error. Previously they would do the “Reconnecting to Server….” message until the primary rebooted then they would reconnect.
I tested the updated software on a separate Windows 11 laptop and different Android TV device and they work as expected but I do not have that setup as a video wall.
I would really like to use this configuration for digital signage.
Any help to resolve this would be appreciated.
Thanks-
