Hello,
I have a problem with SpaceDesk Viewer running on a Windows 10 machine.
Whenever the server unexpectedly looses it´s network connection, like if I unplug it´s network cable or something goes wrong in the network, the clients do not recognize that the connection has been lost. This way the clients get stuck with the last received image for hours, until I manually disconnect the client and reconnect.
I tested this with an Android client and it worked fine, a few seconds after removing the server´s network cable, the Android clients automatically detected that there was no connection anymore and started trying to reconnect again.
Appreciate any help.
Best regards,
Hello, I have had another issue few days ago which was somewhat improved after an update but the disconnections still occur and now this stuff happens when it tries to auto reconnect. I believe that more than 24h of logs are in here (or just last 2 if it didnt save previous session).
And I might add, as I was typing i got „disconected by server“ with error code 456 and error info 158. I asume that the logging has turned itself on (bcs I manually turned it off minutes ago) which caused disconnect
EDIT: since the file is too large for the attachment: https://we.tl/t-5CjoPb1LB6
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Diese Antwort wurde geändert vor 1 Jahr, 12 Monaten von
Vule. Grund: added link for a file thats too large for the attachment
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Diese Antwort wurde geändert vor 1 Jahr, 12 Monaten von
spacedesk Lea.
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Diese Antwort wurde geändert vor 1 Jahr, 12 Monaten von spacedesk Lea.
After updating to Windows 11 22H2, Spacedesk Viewer from Windows Store crashes when trying to open it.
Event viewer shows the following error:
Fauting application name: spacedeskAppUWP.exe, version: 0.0.0.0, date timestamp: 0x609e59c2
Fauling application module: Windows.UI.Xaml.dll, version: 10.0.22621.382, date timestamp: 0x9af156ee
Exception code: 0xc000027b
Fault offset: 0x000000000084f1a0
Fauting Process ID: 0x0x4B7C
Fauting Start Time: 0x0x1D8CDEB59FE001A
Fauting path: C:\Program Files\WindowsApps\datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4\spacedeskAppUWP.exe
Fauting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: cf1a4c4f-5f44-435f-9e35-f38af9e117a3
Fauting complete application name: datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4
Fauting application ID package: App
Hi @vule,
Thank you very much for sending the diagnostic logs.
Based on the logs, the disconnection reason was connection lost..
I noticed that you are still using an older version of spacedesk Driver (v1044).
Could you please try the most recent version 1048 available in https://forum.spacedesk.net then let us know if you still have the same issue.
Hi @mrjtrix,
New spacedesk Driver 1.0.48 for Windows 7/8.1 is now released.
Please try it and let us know if it fixes the issue.
Looking forward to your feedback.
Hi @karoku9,
Thank you very much for sending the diagnostic logs.
It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.
Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.
By the way, please also update to latest spacedesk Driver v1.0.47 which is now available on our website https://forum.spacedesk.net.
Hi, I am having similar/same issue.
I use my phone sometimes as a second screen when I’m recording, multitasking, etc…
And it can run for 5 hours with no issues and then sometimes just start disconnecting every 60seconds, or after 10 mins of use. It’s completely random. I have check, my phone has not lost wifi connection during those events.
Is there anything I can try?
Hi,
thank you for this nice tool. I do some experiments with a lot of physical and virtual screens for building a big flight-simulator that uses a lot of views and clients (PC’s). So far spacedesk works very fine, fast and stable ! I am very surprised.
Can I overrun in the spacedesk viewer (Windows 10 App) the custum resolution over the native resolution for a physical display that is attached to the client ? I have a client with a physical multi-screen setup of 3×3 screens (each 1920×1024) an want to use (and expand) the viewer with a custom resolution of 2048×2048 for example. Upscaling within the viewer over 9 screens works fine but i want to use a higher resolution for the viewer to see more details, but it is limited to the max resolution of one of the native displays.
123 цкцкцукц Просто говорю
Dear Nicole I don’t have access to my laptop (Main machine) at the moment I’ll just get access and I’ll try and post right away. I will write from Ukraine at 21:00. Thanks for the help!
Hi @Serhii,
let’s try the following sequence:
1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.
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Hi @eddy,
is this an update to a higher Windows 11 build version?
If it is, can you please give us the details from which version it updated to?
We would also like to inspect the dump file of the previous crash since it pointed to our driver.
Maybe a minidump is available?
You can try these options:
1. Enable auto-rotation feature of the client (In the client settings, go to Rotation and enable Autorotation then Save.)
2. Manually set the Display orientation on Windows Display Settings (Please see the attachments below.)
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Hi,
I am experiencing random crashes on my Windows 11 box
Using android phone and doing usb tethering
ran driver verifier and got a crash dump
it’s pointing to spacedesk driver – spacedeskdriverbus.sys
using the latest driver 1.0.47 and latest spacedesk app release on playstore
i got the dump file if needed
it’s 10 GBs…
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Hi,
I tried spacedesk yesterday and it worked great, except for the touch. I connected 2 iPads, and the server can see both and extend the screen to both, but only the 1st iPad connected can get the touch to work, and the 2nd to connect cannot. It doesn’t matter which one, every time, I can connect with touch working to whichever connects 1st to the server.
I’m using win10 64, and 2 iPads 3rd gen 2012
Any idea how to fix that?
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Dieses Thema wurde geändert vor 2 Jahren von
mhammady.
Hi @mad-dog,
Does it only happen when using FiveM?
Does 2022-09-10-001540-spacedeskRuntimeDiagnostics folder already exists? If not, please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Also, please check if you can find a recent dump file (time stamp should be the same as when the issue happen) in C:\Windows\minidump. And include this in your attachment. Thank you.
Hello i playing FiveM and always when i try put volume down (FN+F2) or up (FN+F3) spacedesk froze, disconect my phone and on pc screen be something like green and white colored cubes like matrix (i think driver crashed or something like that).After 10 second display on pc turn black and nothing happend , pc need restart .. Everything is actualized, new gpu driver, new spacedesk pc update, new mobile app, updated windows. Thx for solution
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I’m sorry, I don’t seem to see dxdiag.exe I see a Dbgview.exe in the unziped files as well as the folders created. I have attached a zip file of all. I hope this is what you need. Thank you.
I do have a DxDiag.txt file saved on my desktop but it is dated 7-16-2021 So I think it was from an old support ticket. (I’m not sure how I created it) as all I see in the spacedeskDiagnosticTool.cmd is Dbgview.exe and spacedeskDiagnosticTool.cmd
Hi @napo,
Can you please tell us why do you need an older version of spacedesk?
And please tell us the exact msi version with specified operating system of primary machine, is it for Windows 7/8.1 or Windows 10/11?
Hi @kadyr414,
We are glad that you were able to solve the problem on your side by removing the magnified scale.
We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
Please try this new version with magnified scale and verify if the crash is now fix on your side.
Looking forward to your feedback.
Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.
On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I’ve been happily using spcaedesk with only occasional issues (It disconnects when an update is needed)
After the current update to Beta RC v1.0.43 8.1 (64-bit) (on a windows 7 PC) my ipad connects but the PC lags and becomes VERY slow to respond. I tried uninstalling and reinstalling the spacedesk driver software but it didn’t see to help. Any advice? Thank you.
Thanks for being so thorough in your explanation of what to do, as I’m not a tech person. 🙂
It seems to be working now, but I wanted to send you the folder anyway just to make sure — if you can please confirm that whatever was the problem is now fixed?
(I saw that other people in here had the same problem at the same exact time as me on 9/1/22, so possibly something happened on SpaceDesk’s end at that time, but all is better now?)
Thanks!
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Hi @renzo031109,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello,
I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.
When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:
spacedesk DRIVERS
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Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
For Incompatible software, there is no software is seen.
Am I missing something? Anything to configure? I would appreciate your help.
Thank you,
Renan
Hello,
I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.
When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
For Incompatible software, there is no software is seen.
Am I missing something? Anything to configure? I would appreciate your help.
Thank you,
Renan
Hi @xtreme1,
We just released a new spacedesk Android Viewer version 0.9.99 in the playstore, please update.
Aspect ratio bug should be fixed now with this latest version.
Looking forward to your feedback.
Hi, Spacedesk over wifi works great for me at home (Windows 11 laptop + iPad Air 4) but at the office it’s not possible to connect, even manually. I can only assume that this is because of the wifi configuration at the office. It’s a big office, and I have no way of affecting the router. And regardless, I want to be able to travel with this setup so I don’t want to rely on wifis at all.
Is it possible somehow to connect via USB even though the iPad doesn’t have a cellular connection?
If not, maybe there is some portable ethernet dongle or similar that can be used to set up a small virtual network, if so, do you have any products to recommend?
Thanks
Hi @Lea,
1 – No, 11 since half year
2 – Yes
3 – No
„Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.“
Thanks a lot! Installation now success !
Hi @jj737,
Thanks for the feedback.
Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?
Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.
Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.
Hi @shuspacedesk,
Unfortunately, we cannot view the attached image.
Please attach again with reduced file size.
If your primary machine is Windows 10/11, please also send the diagnostic info for analysis.
Just open the spacedesk Driver Console window, then go to Diagnostics and click the „Save All Information“ button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Thank you.
Apple iPhone 6S Plus ios 15.6.1
Hi @jj737,
Thank you very much for sending the spacedesk msi trace.
It seems that the installer is returning a 1603 error.
Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603
Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.
In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the „Use native iOS device resolution“.
Then let us know if this works for you.
By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?
Hi @kadyr414,
Thanks for sending a new diagnostic logs.
However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).
Another thing you can try, please change your current Network profile on your primary machine to „Private“.
Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.
Hi @kadyr414,
Thanks for checking.
Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.
Please follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic files.
Hi @secs11,
Thanks for sending the logs.
Could you please follow the steps below:
– uninstall the current spacedesk on your primary machine
– reboot your machine
– install the most recent spacedesk Driver v1046
Then check if there’s still an error.
Looking forward to your feedback.
hello, I can’t install version 1046. It’s not my first time, I’ve been using spacedesk (1044) for two months and it worked fine, but today suddenly on my screen it said „display off“, I restarted my pc and the application and nothing, So I decided to update to 1046 and it gives me an error. It also won’t let me reinstall 1044..My PC is Win10, RTX5070 and Ryzen 7 5800X. Thank you for the attention.
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Hi @kadyr414,
Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.
Have you tried disabling this feature followed by reboot?
If not yet, please try it and let us know if you still have the issue.
When I don’t use SpaceDesk, my PC runs fine 3-4 months at a time between manual reboots for system and driver updates.
I don’t have a minidump folder as the system never outright crashed. It ran out of memory which caused programs to crash and the system to become unusable but still running. It was the first time I have seen an „out of memory“ error in 10+ years.
I just went through my Event Logs, found a huge blob of service failures on 2022-04-02 which must be when the quasi-crash happened and mixed in there, I have a Resource Exhaustion Detector event stating the following:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: spacedeskService.exe (6624) consumed 15600336896 bytes, Wow.exe (23148) consumed 7649738752 bytes, and soffice.bin (10900) consumed 1279406080 bytes.
At the very least, something definitely caused virtual memory allocation to go completely nuts. I rarely play WoW for more than 3-4h at a time and it somehow got to 7TB of virtual memory too.
Hi @invaliderror,
After further analysis, we believe that this GPU dedicated memory counter in task manager’s Details tab is reporting a wrong value and a known issue in Windows 10/11.
Reference: https://docs.microsoft.com/en-us/troubleshoot/windows-client/performance/gpu-process-memory-counters-report-wrong-value
Please check the correct GPU memory usage, you can monitor it in the task manager’s Performance tab.
Maybe your system is crashing for a different reason and not because of the GPU dedicate memory leak.
Can you tell us more about the system crash?
Did it happen while spacedesk viewer is connected? Did it crash immediately upon connect?
Did you notice any unusual behavior on your primary machine before the system crash?
To further analyze this issue, could you please send us the dump file of the system crash you observed before.
Dump files (*.dmp) are located in C:\Windows\minidump folder.
Looking forward to your feedback.
Hi @kadyr414,
Thanks for sending the diagnostic logs.
We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.
Hi @jyliang,
Please try to uninstall the current spacedesk driver version on your machine (then reboot) and try installing the most recent spacedesk Driver v1.0.46 which you can download from the website https://forum.spacedesk.net#download.
Hello,
I’m running Spacedeck on a new laptop on Windows 11, and using an older Android tablet for the second monitor. It was working great for a few days, and today, Spacedeck launches, it connects briefly, but the tablet says display disconnected, and the connection closes. I’ve rebooted the laptop and the tablet, no dice.
I’ve attached the debug log, hopefully correctly.
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以前電腦有安裝此軟體，並且能正常使用，但今天突然間就不能用了。
刪除後再安裝就跳出兩個對話框，第一個是說我已有此軟體，按下繼續安裝並更新後就跳出第二個安裝失敗的提示，請問有甚麼辦法能解決嗎?
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Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder
