[spacedesk Christian]

Hi @cialcommer,

Thank you for sending your diagnostic logs.

What is your secondary machine/viewer app? Android/iOS/Windows?
Please make sure that both your primary and secondary machines are connected to the same Wi-Fi network.

Could you also please check your Wi-Fi router settings if it has client isolation enabled?
If this setting is enabled, it will prevent direct communication between connected PCs/devices.

• This reply was modified 1 year, 6 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @hotboy57529,

Thank you very much for sending your diagnostic logs.
Do you also experience black screen issues as well? if so,
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

[spacedesk Christian]

Hi @farres-bakeer,

We were able to reproduce this issue on our end and have forwarded it to our Android developer for inspection. we’ll keep you updated on the progress and let you know once a fix is available. In the meantime, please disable the SonarPen in the spacedesk Android Viewer settings under Input Devices -> Pen -> SonarPen Stylus when not in use.

• This reply was modified 1 year, 6 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @ddaodan,

Thank you for sharing your solution; it will be a great help for other users as well. We are also glad to hear that you were able to successfully connect your device with spacedesk. In case you encounter any other issues, please let us know.

[spacedesk Christian]

Hi @ddaodan,

Could you please try plugging into a different USB port and see if it’ll work?
Could you also check if you have an extra USB cable to try? Testing with a different cable may help determine if it enables your device to be detected.

• This reply was modified 1 year, 6 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @noroom,

Thank you for reporting this issue. We were able to reproduce it and are working on a solution. We’ll keep you updated on the progress and let you know once a fix is available.

[spacedesk Christian]

Hi @ddaodan,

Okay, next step. this time try to Switch USB to OFF in spacedesk Driver Console > Reboot your PC and restart your Android device. Check if your machine can now recognize your Android device. If it still does not recognize it, then try using a different cable, as the issue could be due to a faulty cable.
Please let us know if the problem still persists.

[spacedesk Christian]

Hi @Vale,

Unfortunately, it is not possible to switch your iPad screen to your Windows PC.
spacedesk Driver only support PC/Laptop with Windows 8.1/10/11 operating system which means You can only use your iPad as a secondary machine.

[spacedesk Christian]

Hi @george9812,

Just to be clear: Are you able to see your server name/IP consistently using an ethernet cable from the viewer until now or did the viewer eventually lose the ability to detect the server after some time?

For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> click the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @s-kourisgmail-com,

Unfortunately, the spacedesk Windows 10 Viewer is exclusively available for download through the Microsoft Store only. however, you can instead use HTML5 viewer or download spacedesk Windows 7 viewer as a substitute which can be found directly on our download page.
Link: https://forum.spacedesk.net#download

[spacedesk Christian]

Hi @rlino,

We cannot detect anything unusual in your Windows PC logs.
Only remaining suspicion: Do you maybe have McAfee Antivirus installed on your Android Phone?
McAfee on Windows is known to randomly kill and prevent network connections without informing the user.

[spacedesk Christian]

Thank you very much for sending the diagnostic logs.
We will analyze this and get back to you as soon as we have an update regarding this issue.

In the meantime, you can use other spacedesk viewers such as HTML5 and for other devices as well which can be found on our download page.
Link: https://forum.spacedesk.net#download

• This reply was modified 1 year, 7 months ago by spacedesk Christian.
• This reply was modified 1 year, 7 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @Sacco_Belmonte,

That’s a nice setup! We would also like to share your setup and feature it on our official social media channels (Facebook and Instagram) if that would be fine with you.

We truly appreciate your positive feedback and are pleased to know that our software is effectively fulfilling your needs. In case you have any questions or concerns, please don’t hesitate to reach out.

• This reply was modified 1 year, 7 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @jdfnnl,

Yes, you can actually use spacedesk via a Wi-Fi direct connection.
Please refer to the Performance Tuning -> Wi-Fi Direct chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.

[spacedesk Christian]

Hi @rlino,

In order for us to further investigate this problem, could you please send us the diagnostic logs of the issue?
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the disconnecting issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @george9812,

There are various reasons for network discovery issues (e.g., Third party firewall, VPN, etc.), please check the Troubleshooting – Network Connection chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_489

on the other hand, if your secondary device is Android, you can also try connecting via a direct Android USB cable for a much stable and better performance. Please refer to the chapter Direct USB Cable Connection (Android only) in the user manual https://forum.spacedesk.netuser-manual/#item_11689.

[spacedesk Christian]

Hi @DEMON,

For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @rlino,

When you try to connect to the server, do you see your server name from the viewer?
Do you perhaps have VPN enabled on either device?

[spacedesk Christian]

Hi @ddaodan,
Please try to unplug the USB cable, restart Android Device, and reboot Windows PC.
If there is still any issue after that, we will look at further details.

[spacedesk Christian]

Hi @Astrograph,

You can do this in videowall by manually editing the position and resolution of your two viewer machines.
We suggest the workaround steps below.

The initial setup will be something like this:
-Screen #1 = Main monitor (1920 x 1080) <-assuming this is your main monitor's resolution. -Screen #2 = spacedesk viewer 1 (1920×1080). -Screen #3 = spacedesk viewer 2 (1920×1080). -Wall 1 = default (3840x1080) <- feel free to use your desired resolution. 1. connect your 2 spacedesk viewers to your main monitor. 2. Open spacedesk Driver Console and enable Videowall mode 3. Assign all clients connected to Video Wall. - You will see on Connections -> Active (2 connected), click viewer 1, then click the Videowall tab in the right panel
– In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
– Then right-click to viewer 1, then select “Assign to Wall 1”
4. change the height of wall 1 to 1080 to match the height of your viewer 1
5. click viewer 2 and assign it to wall 1
6. set its X position to ‘1920’ to put it beside the viewer1.

Question “does it work on integrated gpu? I use ryzen integrated gpu”
Answer: As long as your GPU is up to date, there should be no issues.

• This reply was modified 1 year, 7 months ago by spacedesk Christian.
• This reply was modified 1 year, 7 months ago by spacedesk Christian.
• This reply was modified 1 year, 7 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @trGTR,
it looks like the installation did not generate a log file..If there’s no spacedeskSetup.log file generated, then it means the MSI installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk MSI installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk MSI installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF

[spacedesk Christian]

Hi @K1000,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Christian]

Hi @rlino,
Were you trying to connect via USB or Wifi?
please make sure both your Spacedesk Driver and Android viewer are updated to the latest versions.
also, please check for a detached display. You can check and attach the display by going to Windows Display Settings -> Multiple displays -> Extend/Duplicate display.

as for @Eklein,
Do you have Nvidia ShadowPlay/In-game Overlay/screen recording currently active on your primary machine?
If yes, please disable it on Nvidia GeForce Experience app, then maybe reboot your primary machine and try again with spacedesk.
You can check all incompatible software on spacedesk Driver Console -> fer Diagnostics -> Incompatible Software Products.

[spacedesk Christian]

Hi @mgnt-advgmail-com,

User registration issue has been fixed and is now working again. Please try creating a new account and let us know if there are still problems on your side. 

• This reply was modified 1 year, 7 months ago by spacedesk Christian.
• This reply was modified 1 year, 7 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @DamDam,
Can you further elaborate on your issue regarding duplicating/projecting Display? 
1. Is there no option for ‘duplicate’ in your PC settings at all? or…
2. do you want to just project your secondary machine to multiple screens?  

If #1 is the case, can you please check if your primary graphics adapter is updated and has WDDM version 2.0-above?
You can check the WDDM version by opening dxdiag.exe.
-Search “dxdiag” on the search menu, or simply do Windows key + R, then type “dxdiag.”
-Then click the Display tab.
Check the “Driver Model” box underneath the “Drivers” box.

You can also refer to the chapter “Windows 11/10 Desktop Duplication (mirror) option not available” in the user manual https://forum.spacedesk.netuser-manual/#item_482

If #2, please refer to this topic, which covers duplication across multiple screens.
Link: https://forum.spacedesk.netforums/topic/duplicate-to-two-other-displays-on-windows-10/

• This reply was modified 1 year, 7 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @lil_broto,

Can you tell us what version of Adobe Photoshop are you using?
What are your primary and secondary machines?

You can try following the instructions below to see if it’ll work. (Note: Only a few Photoshop versions have this option, as some do not entirely support touch input)

– Open Photoshop
– Go to the Edit menu > select Preferences.
– Under the Interface tab, check the box next to Enable Touchscreen Mode.

[spacedesk Christian]

Hi @mrmauz,

Please try following the instructions below:

-Connect your Android viewer to your primary machine.
-Go to Control Panel and search for “Touch”, Click “Tablet PC Settings” or just Click Winkey + R, then type “control /name Microsoft.TabletPCSettings”
-There’s a dropdown box for connected displays. Try to check both displays and see if you can click the Reset button for both displays. If you have clicked it, click “ok” then check if the issue is still happening. If yes, please proceed to the next step.
-Click “Setup…”
-A prompt will appear; please choose “Touch input.”
-You should now see instructions on your monitor, Touch the screen of your actual touch monitor then hit the “Enter” key on your keyboard to exit the program.

• This reply was modified 1 year, 8 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @rhoads,

We were able to somehow reproduce the same scenario you are experiencing with f.lux, it seems that f.lux is the one causing this issue. may we know if the issue is still happening on your side? If yes, can you please see if there’s a checked display in the disable menu of f.lux?

Just follow the steps below:
– connect your android phone and main monitor with spacedesk
– open f.lux
– go to f.lux menu which can be found in the upper left corner of f.lux window
– check the ‘disable’ option for a checked display
– If there’s a checked display, please uncheck all of it and then try to disconnect/connect your Android device again
– your display settings should now stick with just one color with/without spacedesk.

[spacedesk Christian]

Hi @B7G1,
Unfortunately, we cannot provide a program file of spacedesk Viewer for Windows 10 as it is only available and can only be acquired by installing it from the Microsoft Store.

[spacedesk Christian]

Hi @zeromonarc,
spacedesk viewer app is published in the Microsoft store for both Windows 10 and 11 machines only. Xbox might have a shared store with Microsoft which made spacedesk also available for download inside Xbox.

[spacedesk Christian]

Hi @ladeira42,

Unfortunately, the current ‘hide taskbar icon’ feature is the only way to temporarily disable spacedesk Service Tray Window as of now.

[spacedesk Christian]

Hi @B7G1,
You can use spacedesk Windows 7 viewer as a temporary or permanent substitute for spacedesk viewer for windows 10, as they can both run on a Windows 10 machine. 
You can download it from our download page Link: https://forum.spacedesk.net#products

[spacedesk Christian]

Hi @dtboyle,

Is this the first time you try out spacedesk on an Xbox console? or have you used it before?
spacedesk app does not officially support Xbox platforms, so its compatibility with the said console cannot be guaranteed.

[spacedesk Christian]

Hi @dtboyle,

Can you tell us what are these error messages you are encountering? It would also be great if you can provide a screenshot of those errors.
Also, can you tell us the version of the viewer you are currently using where you got those errors, and how you trigger them?

[spacedesk Christian]

Hi @marijan,
Unfortunately, audio streaming on both primary and secondary machines at the same time is not possible.

[spacedesk Christian]

Hi @pimptastic,
Please try installing spacedesk Viewer from the Microsoft Store again. It should now be able to install on your Windows 10 device.

[spacedesk Christian]

Hi @pimptastic,
We are currently fixing this. In the meantime, you can temporarily use our spacedesk viewer for windows 7 until we resolve this problem.

[spacedesk Christian]

Hi @Dmanz56,

Does the issue happen when you plug a USB cable between your Android device and primary PC while your Android device viewer is connected over the network? 
if yes, a black screen when connecting via USB on top of a network-connected Android viewer is a known issue and will be fixed soon. 
For the meantime, please make sure not to establish a network connection using the viewer app before plugging/connecting via USB.

[spacedesk Christian]

Hi @Lenster,
This sounds good! unfortunately, this feature cannot be implemented any time soon.
There are too many higher-prioritized bug fixes and features requested by a much larger number of users.

[spacedesk Christian]

Hi @Serg,

For connection/discoverability issues, you can refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

[spacedesk Christian]

Hi @Zelina,

Unfortunately, spacedesk doesn’t have an option to disable the “disconnected – reconnecting…” status shown in the viewer.
The viewer will keep on trying to reconnect to your primary PC even after turning the PC off unless you manually disconnect the viewer.

[spacedesk Christian]

Hi @matheusrls,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third-party antivirus/firewall? if yes, please add spacedesk in the exception list or ‘Allow List’
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[spacedesk Christian]

Hi @skythera,

We have tried to reproduce this event and it seems like it only happens when you scroll-hold-release in places where the clickable text is located (e.g., Titles/Song tiles/Album names).
This is completely normal as spacedesk reads hold gesture in clickable objects as right-click trigger.

[spacedesk Christian]

Hi @lellomele,

Unfortunately, you cannot mirror your iPad screen to your Windows PC.
spacedesk Driver only support PC/Laptop with Windows 8.1/10/11 operating system which means You can only use your iPad as secondary machine.

For more information, please refer to system requirements chapter in user manual https://forum.spacedesk.netuser-manual/#item_444

[spacedesk Christian]

Hi @Yikes2000,

Please try the following workaround:

1. Update both of your NVIDIA Geforce RTX 3080 graphic’s Game Ready Driver and Studio Driver from their official website, just input the details of your driver in the dropbox. (Geforce RTX 30 series, Windows 10 64bit)
Link: https://www.nvidia.com/Download/index.aspx?lang=en-us
note: if one of the drivers is not available, you can proceed to download what’s available from the choices

2. Try to enable your HDR in windows settings. you can access this by going to windows settings > Display > Windows HD Color > enable ‘Stream HDR video’

Then Please tell us the result in your next reply.

[spacedesk Christian]

Hi @Yikes2000,

In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:

– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @jmimation,

Just to be clear, are you using a Streamdeck physical device and it’s also having problem working properly when spacedesk is active?
or the problem is only with the streamdeck app?

• This reply was modified 1 year, 11 months ago by spacedesk Christian.

[spacedesk Christian]

Hi @candeman,
Thank you very much for sending the videos, we will be looking into this matter further and will update you when we got something.

[spacedesk Christian]

Hi @candeman,

For further analyzation of your reported issue, could you please send us a video recording while comparing the resolution using spacedesk and while using the other one?
you can try to do and record the following:

1. record the other app while showing us the resolution in windows settings > system > display, click the second screen and scroll down to resolution. also, please show us your touch keyboard
2. record spacedesk android viewer settings. choose the resolution the same as the resolution you are using in step 1. upon connection, go to ‘second screen only’ mode and go to windows settings > system > display and click the second screen, please show us the resolution that is shown in there as well as your touch keyboard.

you can send us the video by uploading it in any cloud storage app like google drive or dropbox and send us the link.

[spacedesk Christian]

To be able to change resolution in windows settings during spacedesk connection, you have to enable both ‘Use native android device resolution’ and ‘Use custom resolution’ in your spacedesk android viewer settings

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