[spacedesk Lea]

Hi @jackson,

I see.. Can you check your router settings, if client/AP isolation is enabled?
This setting prevents direct communication between connected devices/computers.

Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.

About the other PC, is it connected in the same network as your primary PC?

[spacedesk Lea]

Hi @jackson,
Thanks for the feedback.
Please try to change your Network Profile to Private and check if you can discover now.

[spacedesk Lea]

Hi @qowmq,
Thank you very much for sending the dxdiag.

1. Please send us the debug logs for the app crash using DebugView. Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 10 Viewer app and try to recreate the app crash issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs and send it to us

2. Please also try with spacedesk Windows 7 Viewer app (desktop version 0.9.39) and check if you get the same app crash issue.

[spacedesk Lea]

Hi @freakymood,
Could you please check/try the following:
– After installing the KB3063858 update, did you reboot your PC?
– check if you can find qwave.dll in C:\Windows\System32 directory
– run “services.msc” and find Quality Windows Audio Video Experience and check if the status is “Started”
– If qwave.dll is missing or corrupted, please try to repair it. Just run Command Prompt as administrator, then type “sfc /scannow” and hit “ENTER”.
– Please also check if there’s a pending Windows Update on your machine, then try to update it.

By the way, we moved your post to a separate topic.

[spacedesk Lea]

Hi @fullychess,

Thanks for sending the file.
Is spacedesk is working now on your side? no more disconnect issue?

[spacedesk Lea]

Hi @tableter,
I see.. so the installation worked? no more error message?

As for the Panther Tab, make sure the Windows 10 tablet meets the system requirements before installing spacedesk.
You can check the system requirements for spacedesk in our user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @yarni,
Thank you very much for the feedback.
We are currently analyzing the logs and trying to reproduce the issue on our side, but so far it’s not successful.
We will get back to you as soon as we have news or new version for you to test.

[spacedesk Lea]

After the script has started and the file name has been entered
comes the WIndows Installer window.
If you then press any key, the prompt closes and nothing happens. The log files are not there either.

Once you enter the msi file name, the script will launch the spacedesk windows installer.
You can now close the command prompt window, then proceed with the installer window by clicking “Next” and so on until the error message show up.
While msi installer is running, spacedeskmsi_trace.txt should be generated.

• This reply was modified 2 years, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @fullychess,

Thank you very much for sending the diagnostic logs.
However, DebugView.log file is missing (which contains spacedesk server traces).
It seems that you did not download the DebugView before switching the Diagnostic ON.
Please follow the steps below:
– spacedesk Driver Console -> Diagnostics
– click the “Download” button beside DebugView
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us again the updated diagnostic files.

[spacedesk Lea]

Hi @namichan,

On your primary machine, please check first in the spacedesk Driver Console -> Diagnostic -> Incompatible Software, if there’s any incompatible software detected. Then just disable/uninstall, reboot and try again with spacedesk.

If there’s no incompatible software detected, please send us the diagnostic logs for the issue.
– click spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jmayes5jmayes-com,

For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and send touch input for several times to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Please also try to enable some touch setting on your primary machine (Windows Settings -> Ease of Access -> Mouse Pointer).
Please check the attached screenshot for assistance.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @qowmq,

Seems like a Windows Viewer app crash.. which spacedesk Windows Viewer did you use?
spacedesk Viewer for Windows 10 from Microsoft Store? Or spacedesk Viewer for Windows 7 (desktop version 0.9.39)?

For further analysis, could you please send us the dxdiag.txt of your PC (client)?
Just run dxdiag.exe, then click “Save All Information”.

[spacedesk Lea]

Hi @tableter,
Thank you very much for sending the requested files.
However, the spacedeskSetup.log file is missing.
We have checked the setupapi.dev.log file and unfortunately it does not contain spacedesk install traces.

Could you please send the following additional files:
– C:\Users\Public\spacedeskSetup.log file
– C:\WINDOWS\inf\setupapi.app.log file
– spacedeskmsi_trace.txt (please follow the steps below on how to generate spacedeskmsi_trace.txt)

To generate spacedeskmsi_trace.txt:
– please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder, then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– then send the spacedeskmsi_trace.txt generated inside the folder

[spacedesk Lea]

Hi @matmat077,

You can just run the “ncpa.cpl” to open the Network Connections window.
To set the network adapter priority, just right click the first Remote NDIS adapter -> Properties, click on Internet Protocol Version 4 (TCP/IPv4) -> Properties -> Advanced, uncheck the “Automatic metric” and set the value to any value(e.g. 3), then click OK to finish it.
Then do the same thing with the other Remote NDIS adapter and make sure it has higher metric value (e.g. 7).

• This reply was modified 2 years, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @yarni,

Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia ShadowPlay/In-game Overlay enabled.
Please disable it in Nvidia GeForce Experience settings (then restart the spacedeksService) before connecting a spacedesk viewer and check if you still have the issue.

[spacedesk Lea]

Hi @jmgrobao,
Thanks for the feedback.

Can you quickly try to disable your Avast and check if spacedesk viewer can discover the server?

By the way, what is your current network profile on your primary machine? Private or Public?
You can check it via Windows Settings -> Network & Internet -> Properties.

Are you connecting to your Home/Office Wifi network? Or is it a public WiFi?
If it’s a home/office wifi network, could you please check if your WiFi router’s setting has network isolation enabled?
This setting prevents direct communication between connected devices, so you have to reconfigure your router and disable it.

[spacedesk Lea]

Hi @yarni,

Thank you very much for reporting these issues.

1. For the ON-OFF button, could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

2. For the disconnection problem, could you please send us the diagnostic logs.
Please follow the steps below:
– Open spacedesk Console window -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, can you also tell us your android tablet’s android version? Is it connected over WiFi network/UBS tethering/WiFi Hotspot?

[spacedesk Lea]

Hi @blaze,

Thank you very much for reporting this issue.
Could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

[spacedesk Lea]

Hi @jmgrobao,

Thank you very much for sending the diagnostic logs.

We noticed that you have Avast Antivirus/Firewall on your primary machine.
Please make sure to add spacedesk in the exception list.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252

[spacedesk Lea]

Hi @tableter,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @sihunqu123,
Current spacedesk does not support OverScan/UnderScan and it is not in our future feature list at the moment.
Can you tell us more about ovserscan/underscan issue on your side (maybe send us a screenshot of this issue) ?

• This reply was modified 2 years, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @mjb,

Please check if there’s a firewall setting on your Panda Adaptative Defense 360º, then try to add spacedesk in the exception list.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252

Also please check if spacedeskService is allowed on your Windows Firewall settings.
Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall,
then check the list if “spacedeskService” is checked on both Private and Public.

• This reply was modified 2 years, 6 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @jackson,

Thank you very much for sending the diagnostic logs.

Could you please double check if spacedeskService is allowed on your Windows Firewall settings.
Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall, then check the list if “spacedeskService” is checked on both Private and Public.

By the way, what is your current Network profile on your primary machine?
You can check it on Windows Settings -> Network & Internet -> Ethernet, then click the connected network to show the Network Profile, if it’s Public or Private.

[spacedesk Lea]

Hi @jackson,

Can you discover the primary machine/server on your viewer app?
Did you get the “Unable to connect” box upon clicking the primary machine/server?
What is your secondary machine/Viewer app? Android/iOS/Windows?

For analysis, please also send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @lokki,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[spacedesk Lea]

Hi @motto5476,

Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
Then try again with spacedesk installer.

By the way, can you answer some of our questions here:
1. Is this the first time you install spacedesk? Or you have previous version before?
2. Are you using an Administrator user account?
3. Were you able to install other msi installer aside from sppacedesk?
Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/

[spacedesk Lea]

Yes, the PC is the master.
On the other hand, if the auto-rotation in the viewer side is enabled, the viewer app will send it’s current display orientation back to server so the PC/server will acknowledge it and rotate it’s display screen accordingly (will be reflected in the Windows Display Settings).

In your case, if it’s in the mirror mode and the viewer rotates, it will send it’s orientation (e.g. Portrait mode) to the server and it will be rotated in the Windows display settings then spacedesk will send it’s rotated screen image back to the viewer.

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the msi trace.
We are currently, analyzing it.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @daveighka,

Thank you very much for sending the diagnostic logs.
It seems that you have Nvidia ShadowPlay / In-gameOverlay / screen recording enabled.
Please disable it via Nvidia GeForce Experience settings then reboot, and try again with spacedesk.

[spacedesk Lea]

Hi @daveighka,
please check the spacedesk tray icon in the notification area in the task bar (if you find it just click it), please check the attached screenshot for reference.
Another way to open the “spacedesk Driver Console” app is by searching it in the Windows Start Menu.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @daveighka,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the logs.

For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

PS: We moved your comments in a separate topic to avoid confusion.

[spacedesk Lea]

Hi @abossart,

It’s one way or the other.
If you don’t want your primary monitor to rotate (if it’s in mirror mode), we can only suggest you to disable the auto rotation in viewer settings.
This is the current behavior, and there’s nothing we can do about it.

[spacedesk Lea]

Hi @abossart,
We have received the video file, thank you!

Based on the video, this is the expected behavior when you mirror your primary display and secondary display.
If auto-rotation is enabled, then it will auto rotate the primary display once you rotate your secondary display because it is in mirror/duplicated mode.

If you don’t want the primary display to rotate, then you just disable the auto rotation.

[spacedesk Lea]

Hi @hhh,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue (error code) to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

yes, please send it to androidapp@spacedesk.ph

[spacedesk Lea]

2. Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

[spacedesk Lea]

Hi @abossart,

2. Can you please try the following:
– open spacedesk Driver COnsole -> Control -> Clear Windows Display Settings
– switch OFF the auto-rotation in the viewer settings before connecting

3. spacedesk Server is always ON and set to auto-start (at system boot) by default (unless you manually switch OFF the spacedesk status and uncheck the auto-start check box in the spacedesk Driver Console configuration).

[spacedesk Lea]

Hi @borsentesi12gmail-com,

Wired connection via HDMI cable is not possible.

To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)

For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @abossart,

1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?

2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.

[spacedesk Lea]

Hi @luiz-antonio,

Have you tried adding the spacedesk in the exception list of McAfee Firewall?
If not yet, please try it.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

[spacedesk Lea]

Hi @astrosert,
Can you please check on your Windows 10 tablet display settings if the rotation lock is ON or OFF?
Make sure that it’s ON, then try to rotate the secondary display manually via display setting -> Orientation mode in your primary machine.
FYI: Current spacedesk Windows Viewer (7/10) does not support auto rotation yet.

[spacedesk Lea]

Hi @felipes1603,

1/4/5. We are not actually sure if USB tethering speed will depend on what type of cable and port you are using.
Based on our observation on our side, spacedesk performance (in USB tethering connection) is the same regardless of USB cable type and port.
We also don’t know if the network speed can be increased, we always get 425 Mbps speed on our side.
And even if we manage to increase the speed, spacedesk only supports 30-60 fps fixed in the settings.

2. This seems to be a Windows behavior.
There are some suggestions here that you might want to try:
https://superuser.com/questions/729305/prevent-windows-from-creating-new-network-names-when-tethering-with-android
https://answers.microsoft.com/en-us/windows/forum/all/usb-tethering-creating-new-names-each-time/3b360d02-578c-46eb-b155-1d899775f29b

3. It’s not yet finalized, but the Viewer Pro version will probably include some performance improvement/feature e.g. hardware accelerated image encoding, native USB cable connection support.

[spacedesk Lea]

Hi @gopuri,
In a multiple viewer setup, touchscreen feature is only supported in one viewer app and the others will only get the single input mouse touch.
This is the current design of spacedesk.

[spacedesk Lea]

Hi @chidochiki,
It is ready and working for one specific corporate customer configuration.
It will be integrated into public spacedesk version as soon as a business customer will request it and pay for it.

[spacedesk Lea]

Hi @libo,

Thanks for sending the memory dump file.
Based on our analysis, the problem seems to be the USB driver used by the mobile phone for USB Tethering (Remote NDIS).
This is actually a known BSOD issue in spacedesk (with USB tethering connection), please check Troubleshooting -> Critical Errors -> Windows 10 Crash with BSOD (Blue Screen of Death) https://forum.spacedesk.netuser-manual/#item_483.

Can you check if there is maybe a newer version of this mobile phone USB driver (via Windows Update) and try to update?

PS: We have attached the dump analysis in case you want to check.

• This reply was modified 2 years, 7 months ago by spacedesk Lea.

Attachments:

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[spacedesk Lea]

Hi @ibeerz,

Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia ShadowPlay/In-gmae overlay running on your primary machine.
Please disable this feature in Nvidia GeForce Experience, reboot then try again with spacedesk.

[spacedesk Lea]

Hi @brad,

We don’t actually know if spacedesk supports Nvidia Surround feature, we have never tested it due to lack of resources.
For further analysis, could you please send us the diagnostic logs for this issue?
JUst follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (please try with smaller resolution e.g. 1024×768)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

If possible, can you also maybe send us a short video while reproducing the issue?

[spacedesk Lea]

Hi @haveit,

Thank you very much for confirmation.
We are glad that it’s working now on your side.

A public release version (0.9.38) of this test binary will be available very soon.

[spacedesk Lea]

Hi @haveit,
Thanks for the feedback.
Could you please try this new test binary here: https://www.dropbox.com/s/nq8ex5oq48ka1rq/spacedeskWindowsVIEWER.exe?dl=0
Then check if it will work now on your secondary machine.

[Author]

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