Forum Forums spacedesk Discussions Touch tap only works sometimes

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  • #8193

    Just installed the latest driver posted for win10 64 bit (beta) on two different servers, using two different android clients (fire tablet gen 3 and android 12 phone), both only take a touch tap once in a while, I can keep taping and only 1 out of 5 (sometimes) will hit. When I first log in it always gets the 1st tap but then goes bad after that, please advise

    spacedesk Lea

    Hi @jmayes5jmayes-com,

    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and send touch input for several times to reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    Please also try to enable some touch setting on your primary machine (Windows Settings -> Ease of Access -> Mouse Pointer).
    Please check the attached screenshot for assistance.

    You must be logged in to view attached files.
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