Search Results for 'spacedesk'

[spacedesk Lea]

Hi @greenbar,

Thank you very much for sending the debugview log file.
Based on the log file, it seems like the spacedesk Graphics Adapter driver was not installed correctly.
For further analysis, could you please send us the complete diagnostic information via spacedesk Driver Console app.
Please follow the steps below:
– switch Diagnostic ON
– connect the viewer app and reproduce the issue
– switch Diagnostic OFF
– click “Save All Information”
PS: Please make sure that Diagnostic mode is OFF before saving all the information then send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Please update to newest version on BOTH spacedesk Primary Machine on Windows 11/10/8.1 AND spacedesk Viewer device (Secondary Machine) on Android, iOS or Windows.

• This topic was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @awm,
Thank you very much for sending the diagnostic information.

1. Please make sure BOTH sides are updated to new versions:
spacedesk Driver v1.0.31 On Windows 10 ( https://forum.spacedesk.net )
spacedesk Viewer v0.9.92 on Android (update from Google Play Store).

2. If the above doesn’t help, please update your AMD Radeon R6 graphics driver to newest version.
You can download the latest graphics driver installer from their website https://www.amd.com/en/support.

3. If it still does not work, please send diagnostic information again.
Attention: The diagnostic information which you sent before was incomplete. Did you switch diagnostic mode to OFF before saving to file? Please make sure that a file named DebugView.log is present and included in the logfiles.

[spacedesk Marcel]

Mouse input should work fine with spacedesk Viewer for Windows. Which spacedesk Viewer are you talking about? Android? This is not trivial since Android is a touch operating system which doesn not seem to natively supply the mouse events needed for this.

[spacedesk Marcel]

Password protection and encryption support will become available soon. In the meantime you can use spacedesk Driver Console to see every present connection and every previous connection. Nobody can connect without being noticed. To temporarily prevent anyone from connecting, spacedesk Driver Console can switch OFF the whole spacedesk Server.

[spacedesk Marcel]

Yes, this is possible. spacedesk Server and spacedesk Viewer for Windows (spacedesk Client) can be installed on the same Windows machine. This way spacedesk can connect in both directions.

• This reply was modified 2 years, 8 months ago by spacedesk Marcel.

[xrarach]

I am sorry to say so, but this version does not auto-detect screen resolution as the previous ones, which is a big turndown for me and makes it almost impossible for me to use it …

Any plan to fix that maybe?
What I mean by auto-detect resolution.
When I run the client and maximize it in the previous – windows store version it automatically -when put fullscreen – detects the resolution of the screen, the one from https://forum.spacedesk.net#download – does not do this, or I have not found this anywhere reasonable. And yes, I was using MS store version 0.0.0.23.0.
The version 0.9.37 Beta – The Resolutions dropdown menu is very unintuitive, as it looks like it is grayed out, I thought it is not usable for some reason, and only found out that it is there when I looked into the manual.
Any reason why you discontinued auto detection? Sry, but in this state, It is not usable for me enough to continue using it in this version, to try and reproduce the issue. Rolled back to 0.23 from store.

[spacedesk Marcel]

It seems that touch DOES work on spacedesk Viewer for Windows 10 (from Microsoft store).
However it seems to be very difficult to activate the functionality.
Please try the steps below:
-> Tap once to activate the green menu bar at the top of the screen.
-> While the green menu bar is shown, do a three-finger-tap gesture
-> This should bring up the dialog to enter touch mode
Please let us know if this works for you.
In the meantime we will consider to rework this user interface sequence and/or update the documentation.

[spacedesk Lea]

Hi @righteoushundred,
Thanks for the diagnostic logs.

The diagnostic logs are not complete, please follow the steps below to get the logs during disconnect issue.

– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue (once the disconnect issue happen proceed with the next step)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[mysteryroach]

I got this working by adding inbound rules for Spacedesk to Malwarebytes Firewall Control. For some reason it had only added outbound rules.

I tried doing this with the regular Windows Firewall, but for some reason, rules being added to regular Windows Firewall did not stay in the system, and were gone next time I checked, even if I wasn’t running the third party program. But adding the inbound rules in Malwarebytes worked.

Now I’m trying to increase performance of Spacedesk. USB tethering worked, but Mobile Hotspot doesn’t appear to work. The Hotspot IP shows up in Spacedesk console, and shows up if I do ipconfig in command prompt, but it cannot be detected from the Android tablet. (secondary device) It still won’t detect even after selecting “no filtering” on Malwarebytes Firewall, which appears to disable the Windows Firewall as well.

Any ideas of how I might go about getting Hotspot working?

• This reply was modified 2 years, 8 months ago by mysteryroach.
• This reply was modified 2 years, 8 months ago by mysteryroach.

[spacedesk Lea]

Hi @xrarach,
Are you using the spacedesk Windows Viewer from Microsoft Store?
Could you please try with the most recent Windows 7 viewer v0.9.37 + latest spacedesk Driver v1.0.31 available on our website https://forum.spacedesk.net#download.

[spacedesk Lea]

Thanks for the feedback.
Next, can you quickly try to switch spacedesk Server OFF then ON (via Console app) then check if it will help the discovery.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @tcoyle,
Thanks for sending the setup log files.
Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://forum.spacedesk.net#download.
If the same problem still persist please try the following steps:
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
– select “Not listed” then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}

Then try again with the installer.

[spacedesk Lea]

Hi @awm,

Could you please try the most recent spacedesk Driver v1.0.31 available on the website https://forum.spacedesk.net#download.

If the same problem still persist, could you please send us the diagnostic logs for this issue (using the console app)?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @mysteryroach,
Thanks for the feedback.

Could you please try the following:
1. Ping the IP address of your laptop from your desktop and vice versa and check if they are reachable to each other.
2. Did you also try with your antivirus disabled?
We noticed that you have Avira antivirus, can you quickly try with Avira disabled?

——-

By the way about this:

Seems there’s a new version of Spacedesk now so I upgraded to that, but it didn’t fix anything. I noticed that I couldn’t click on the alert at the top of the Spacedesk console informing me of the new version, as it gives me the error “Your Firefox profile cannot be loaded. It may be missing or inaccessable”. So I had to manually go to the download page myself to download the new version.

This is probably a browser error. Maybe you can try the Method 2 on the link below to fix it.
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @brimston,
Could you please try with the latest spacedesk Driver v1.0.31 with Windows 7 viewer (desktop version) 0.9.37?
You can download it from the website https://forum.spacedesk.net#download.

[mysteryroach]

Seems there’s a new version of Spacedesk now so I upgraded to that, but it didn’t fix anything. I noticed that I couldn’t click on the alert at the top of the Spacedesk console informing me of the new version, as it gives me the error “Your Firefox profile cannot be loaded. It may be missing or inaccessable”. So I had to manually go to the download page myself to download the new version.

The operating system I’m using for the primary machine (a laptop PC – specifically a Razor Blade 15 Base 2021 GTX3070 1080p144hz) is Windows 11 Home 64-bit version 21H2 build 22000.434 with Windows Feature Experience Pack 1000.22000.434.0. Secondary machine is a Samsung A7 tablet running the latest Android OS version 11. The viewer app I’m using is the Spacedesk Viewer Android app available in the Google Play store.

I have also tried using an Android smartphone (Samsung S8+) as the secondary machine. Is also updated to the latest Android version. (version 9) The phone also doesn’t seem to detect the laptop primary machine.

I also tried using my Desktop PC as the primary machine. Same OS + version + build as the laptop PC. The Desktop PC actually worked, with both the phone and the tablet as the secondary machine. So presumably the problem is isolated to the laptop and it’s ability to act as a primary machine – as the tablet/phone can detect the Desktop, but not the Laptop.

Anyway, attached to this reply is the diagnostic log.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @delta,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.

[spacedesk Lea]

Hi @labviewman,
you have to be connected over the internet to be able to download the spacedesk Windows Viewer app from Microsoft Store or the Windows 7 desktop version from the website https://forum.spacedesk.net#download.

Once you download and install spacedesk Viewer and Server/Driver, internet connection will not be needed anymore.
Just make sure that your primary and secondary machine are connected on the same local area network.

[spacedesk Lea]

Hi @blaaue,
Thanks for sending the setup log files.
Could you please try the following:
– uninstall spacedesk via msi installer (if it’s till installed)
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Uninstalling
– select “Not listed” then paste these product codes (one by one – including all the previous versions installed)
spacedesk_driver_Win_10_64_v1030_BETA.msi:{FA2ABC07-9DF6-4863-A7A6-F9FF43C1EF63}
spacedesk_driver_Win_10_64_v1027_BETA.msi:{5F477E5B-9A22-417C-83FA-396854F23507}
spacedesk_driver_Win_10_64_v1018_BETA.msi:{549279AD-9EE3-4FC7-A433-C6153B94ED98}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}

After the steps above, please reboot your primary machine then try again to install the latest spacedesk Driver installer.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @simpletiff916,
Did you try to switch to extension mode via Windows Display Settings? Or Display Switch?
Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @cashdesigner,
Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @mysteryroach,

For further analysis, could you please run spacedesk Driver Console window on your primary machine (just click the spacedesk tray icon on the task bar) then click Diagnostics -> Save All Information button then send us all the diagnostic logs.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Please also tell us the info on you secondary machine.
What is the operating system?
Which spacedesk viewer app did you use? Android/iOS/Windows10/Windows7/HTML5?

[mysteryroach]

I just installed spacedesk, and the secondary machine won’t detect the primary machine, even when using USB tethering.

Tried both auto detecting and manual IP entry. Both primary and secondary machines are connected to the same Wi-Fi. Third party firewall disabled, and Windows Firewall allows it through. I am using the latest graphics card driver. I am using the latest version of Spacedesk. Spacedesk is running and it is turned on. I’m not using a VPN. There doesn’t appear to be an isolation feature in my router menu. NVIDIA ShadowPlay isn’t running. I tried using Wi-Fi hotspot. (connecting to the hotspot IP) I tried connecting via web browser. And as mentioned, USB tethering doesn’t even appear to work.

Anyone got any ideas at what could be the problem?

[blaaue]

By the way I used Spacedesk before on this PC and it worked quite well. The error happened when I tired to upload the software from 1018 to 1027. And later versions or the 1018 version cannot be installed from then on.

[blaaue]

Hello guys

Here I encountered some trouble during installation. Sorry that my computer language is Chinese but I will try to make it clear.

Everything just went well until the pop-up window appeared as the screenshot shows. The characters ‘错误 安装失败’ mean ‘Error Installation failed’ or something like that. I clicked the ‘确定'(‘OK’) button, and the window said ‘Completed the spacedesk Windows DRIVER Setup Wizard’ but the software did not work properly. Some files you may need for analyzing have been uploaded. Or tell me what you further need me to do.

Thank you!

Attachments:

You must be logged in to view attached files.

[labviewman]

How can I download the Spacedesk viewer for a computer that is not connected to the Internet (i.e. not able to access the Microsoft Store?

[andyc]

No fix found as far as I am aware. I havent heard anything from Spacedesk since 2nd Jan

[spacedesk Nicole]

Hi @helik,

Is the laptop running Windows on ARM?
If the answer is yes, then spacedesk does not support it.

[spacedesk Nicole]

Hi @jesus-arias,

Please open the Device Manager of your primary machine.
Select View tab then Devices by connection.
Check if there are any spacedesk devices left particulary spacedesk virtual HID Device.
If there is, expand spacedesk virtual HID Device and uninstall its child devices first (right click -> Uninstall) then uninstall spacedesk virtual HID Device.

Attachments:

You must be logged in to view attached files.

[bigbugx]

I am able to connect my Samsung S2 tablet to spacedesk. But there are only 2 resolution options to choose from: 2560×1600 (native) or 1024×768. I want to have a lower resolution, but the second one is 4:3. The screen looks horizontally stretched. Is it possible to have a 1280×800 resolution?

[Helik]

Hello,
I have Samsung galaxy go product number NP345XLA-KB1SE and i try to install spacedesk to it. Fof PRIMARY PC use, but installing dosen’t work and about halfway it gives service error and stops.

[spacedesk Nicole]

Hi @christian-knoll,

Did you notice any spacedesk error bubble message notification on your primary machine?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @attilio,

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @jesus-arias,

Please manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

[spacedesk Nicole]

Hi @jesus-arias,

Please try to manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

In case the problem still persists, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @tcoyle,

For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[tcoyle]

Application stopped connecting to Primary Server after installing latest version. Uninstalled spacedesk and now I am unable to re-install. Fails half way through.

Log shows failure on:

Call: 1/11/2022 16:40:12 Build: Jan 6 2022 13:57:30 v1029
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstall
>> ActionServiceUninstall spacedeskService
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskService!
>> ActionServiceUninstall spacedeskHookKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskHookKmode!
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskService
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskHookKmode

[Riduidel]

Amazingly, after having applied a windows update, then having restarted spacedesk server, it seems to work. I’m puzzled.

[spacedesk Nicole]

Hi @riduidel,

Please disable then enable spacedesk server.
You can do this by toggling the spacedesk Status OFF/ON switch in our spacedesk Console app.
Please let us know if this helped.

[BALORELE]

Hi!, well my problem…My problem is regarding the firewall of my kaspersky antivirus, I add the exclusion for the C:\Windows\System32\spacedeskService.exe folder but still can not install this folder, should I change the address or can not be installed using this firewaal?

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @zeshannn,

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @lissart,

Windows Vista is not supported by spacedesk.

[spacedesk Nicole]

Hi @beanpole1,

Thank you very much for the feedback.
We are currently investigating this issue.

In case that you encountered it again, please try to switch the server OFF then ON in our spacedesk Console app or
restart the machine. Please let us know if this helped.

[spacedesk Nicole]

Hi @holzerinho,

Can you please send the diagnostic files generated by spacedesk Console?
Based on spacedeskDiag-1.txt, folders are C:\Users\holzerinho\Desktop\2022-01-07-153240-spacedeskRuntimeDiagnostics and C:\Users\holzerinho\Desktop\2022-01-07-153404-spacedeskRuntimeDiagnostics.

Please right-click on the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[RB]

Have tried playing with the resolution and quality settings and it just makes it worse.

There’s a lag countable in multiple seconds between a moving the mouse and the Spacedesk driven screen reacting. That’s utterly unacceptable and in the immortal words of the Bannatyne… “I’m oot”.

[RB]

Update:
Uninstalled Spacedesk from both Tablet and Laptop (due to other Spacedesk issues), and reinstalled brand new versions today.

Same issues – very laggy on the tablet, verging on unusable.

I’m using the laptop’s hotspot function and the tablet is logged into that wifi signal (so nothing else on that network), the two machines are physically right next to each other (as you’d expect), so don’t expect the signal is ‘weak’.

Spacedesk was a very, very good product, but it seems to be getting slower and less reliable over time. 🙁

[spacedesk Nicole]

Hi @indianium,

In case the troubleshooting chapters of our user manual did not help,
please send us the diagnostic logs of this issue for further analysis:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @beanpole1,

Do you have Nvidia ShadowPlay/Instant Replay/any recording software running?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @holzerinho,

On your screenshot, there is a mouse cursor. Were you able to move it around?
Did you also try to move a window to the extended display?
Do you have another client machine where you can try to connect and extend?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.