Hi @serhii,
Unfortunately, we cannot view the attached file, it exceeds the allowed file size.
Please attach again with reduced file size.
Hi @Serhii,
let’s try the following sequence:
1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.
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Hi @Nicole! In the display settings, are two displays. In the settings, I expanded the displays. I reinstalled spacedesk, but to no avail. Always writes on a laptop, tablet and phone – “Connected – display off”. I also tried clearing display settings and spacedesk, also no results.
Hi @Serhii,
is the display detached on the Windows Display Settings?
If it is, then select Extend or Duplicate.
For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @mrjtrix,
thank you for confirming the workaround fix.
We will let you know once we have it fixed and publicly released.
Changing the FPS Rate to 60 FPS seemed to do the trick! Thank you for your assistance.
I appreciate your continued support even with this old system. I use Spacedesk to extend and duplicate the signal from a video projector. Spacedesk allows me to use my old iPad as a monitor, so I can see what is projected on the big screen (via projector). Controlling multimedia for a show are all my old PC and iPad are used for and it’s perfect for what I need. So again, I appreciate you and your program!
Thank you. The option for autorotation was able to fix it…
Hi @mrjtrix,
can you please try to set the FPS of the client to 60 FPS?
You can find this setting on your iOS client:
Settings -> Quality/Performance -> Custom FPS Rate.
Please let us know if this helped.
Hi @mrjtrix,
thanks. We are currently analyzing the log files.
Hi @eddy,
For further analysis, could you also please send us the following logs:
– most recent *.dmp file
– diagnostic logs generated via spacedesk Driver Console -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi,
I am experiencing random crashes on my Windows 11 box
Using android phone and doing usb tethering
ran driver verifier and got a crash dump
it’s pointing to spacedesk driver – spacedeskdriverbus.sys
using the latest driver 1.0.47 and latest spacedesk app release on playstore
i got the dump file if needed
it’s 10 GBs…
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Hi @mhammady,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce this issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
I tried spacedesk yesterday and it worked great, except for the touch. I connected 2 iPads, and the server can see both and extend the screen to both, but only the 1st iPad connected can get the touch to work, and the 2nd to connect cannot. It doesn’t matter which one, every time, I can connect with touch working to whichever connects 1st to the server.
I’m using win10 64, and 2 iPads 3rd gen 2012
Any idea how to fix that?
-
This topic was modified 2 years ago by
mhammady.
Yes, it works like if it was a touch screen, you can long press, but that is not a good option with a physical mouse, and it makes it a pain to use a ton of software, like 3d applications that rely on holding the right button for navigation. Also it makes it impossible to use any games, for example. Native right click would be a much better solution, like Moonlight streaming does.
Hi @flowerdealer,
About the right click, does it not work after a long touch/press on your client like the video below?
Video: https://www.dropbox.com/s/px5yx7ngkd4p9rl/Touch_right_click.mp4?dl=0
Hi @mad-dog,
Does it only happen when using FiveM?
Does 2022-09-10-001540-spacedeskRuntimeDiagnostics folder already exists? If not, please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Also, please check if you can find a recent dump file (time stamp should be the same as when the issue happen) in C:\Windows\minidump. And include this in your attachment. Thank you.
Hi @achee,
Thanks for the logs.
It seems that something on your primary machine is preventing a spacedesk connection.
We noticed that you have CrowdStrike Falcon Sensor Antivirus on your primary machine.
Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252
Hello i playing FiveM and always when i try put volume down (FN+F2) or up (FN+F3) spacedesk froze, disconect my phone and on pc screen be something like green and white colored cubes like matrix (i think driver crashed or something like that).After 10 second display on pc turn black and nothing happend , pc need restart .. Everything is actualized, new gpu driver, new spacedesk pc update, new mobile app, updated windows. Thx for solution
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Hi, I am trying to set my IPAD up as an extended monitor to my Dell laptop. I’ve installed the spacedesk apps on both my laptop and IPAD, however, I keep getting ‘Cannot detect Server!’ on my IPAD when trying to connect to the primary machine.
I’ve gathered the diagnostic information and have attached to this post.
Appreciate if you could help look into the same. I am hoping to use spacedesk for my laptop-ipad integration for an upcoming training next week.
Thank you
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Hi @Serhii,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, please note that .rar file is not allowed as attachment. Thank you.
dxdiag.exe is a Windows tool, you can easily search it via Windows Search bar or via start menu..
Hi @flowerdealer,
Could you please check for the following:
– incompatible software/products via spacedesk Driver Console app
– detached display via Windows Display Settings
For assistance, please refer to the troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the above suggestions did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’m sorry, I don’t seem to see dxdiag.exe I see a Dbgview.exe in the unziped files as well as the folders created. I have attached a zip file of all. I hope this is what you need. Thank you.
I do have a DxDiag.txt file saved on my desktop but it is dated 7-16-2021 So I think it was from an old support ticket. (I’m not sure how I created it) as all I see in the spacedeskDiagnosticTool.cmd is Dbgview.exe and spacedeskDiagnosticTool.cmd
Hi @mrjtrix,
Thanks for sending the diagnostic logs.
It seems that dxdiag.txt file is missing, could you also please send it?
Just run dxdiag.exe, click Save All Information then send us the output file (dxdiag.txt).
Hi @Nspivey,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @mrjtrix,
Thanks for the feedback.
Can you maybe try to split the contents and send 2 (or 3) zip files?
OR maybe upload the zipped folder in dropbox or google drive, then just send us the download link?
Main machine is issue. dxdaig.txt attached
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I received an error uploading the file.
“File exceeds allowed file size.”
Hi @stachie,
Thanks for the feedback.
The current spacedesk iOS Viewer for MacOS ARM is not yet optimized.
This will be available in the next version (no schedule yet for next release).
We will get back to you as soon as it’s available.
Hi @napo,
Can you please tell us why do you need an older version of spacedesk?
And please tell us the exact msi version with specified operating system of primary machine, is it for Windows 7/8.1 or Windows 10/11?
Hi @magnefps,
The mouse is expected to disappear if you launch a full screen game in your primary machine because the focus now is in the app in the foreground which is the full screen game. In case you want to keep the mouse visible just run the game in Windowed mode.
This behavior will also happen not only with spacedesk but also with a dual/multiple monitor setup (using other similar apps or real extra monitor).
Please check this article and try the suggested workaround:
Mouse cursor disappears when playing games in full-screen mode
Hi @kadyr414,
We are glad that you were able to solve the problem on your side by removing the magnified scale.
We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
Please try this new version with magnified scale and verify if the crash is now fix on your side.
Looking forward to your feedback.
Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.
On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Thanks for being so thorough in your explanation of what to do, as I’m not a tech person. 🙂
It seems to be working now, but I wanted to send you the folder anyway just to make sure — if you can please confirm that whatever was the problem is now fixed?
(I saw that other people in here had the same problem at the same exact time as me on 9/1/22, so possibly something happened on SpaceDesk’s end at that time, but all is better now?)
Thanks!
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Hi @renzo031109,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @zanyt,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.
Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual
https://forum.spacedesk.netuser-manual/
For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @xtreme1,
We just released a new spacedesk Android Viewer version 0.9.99 in the playstore, please update.
Aspect ratio bug should be fixed now with this latest version.
Looking forward to your feedback.
Hi @Lea,
1 – No, 11 since half year
2 – Yes
3 – No
“Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.”
Thanks a lot! Installation now success !
Hi @jj737,
Thanks for the feedback.
Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?
Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.
Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.
Hi @shuspacedesk,
Unfortunately, we cannot view the attached image.
Please attach again with reduced file size.
If your primary machine is Windows 10/11, please also send the diagnostic info for analysis.
Just open the spacedesk Driver Console window, then go to Diagnostics and click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Thank you.
Hi,
This isn’t like the end-of-the-world-glitch but kinda annoying because it happens quite oftenly and it distracts your mind whenever happens.
I am not sure what triggers this glitch but the screen goes like the attached image sometimes.
When you click on the iPad screen or hover the mouse over the green part, it will go away.
Anyone experiencing the same glitch/know how to solve this glitch?
Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.
In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
Then let us know if this works for you.
By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?
Hi @kadyr414,
Thanks for checking.
Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.
Please follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic files.
here are the files
spacedeskSetup.log
DiDiag.txt
setupapi.dev.log
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hello, I can’t install version 1046. It’s not my first time, I’ve been using spacedesk (1044) for two months and it worked fine, but today suddenly on my screen it said “display off”, I restarted my pc and the application and nothing, So I decided to update to 1046 and it gives me an error. It also won’t let me reinstall 1044..My PC is Win10, RTX5070 and Ryzen 7 5800X. Thank you for the attention.
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When I don’t use SpaceDesk, my PC runs fine 3-4 months at a time between manual reboots for system and driver updates.
I don’t have a minidump folder as the system never outright crashed. It ran out of memory which caused programs to crash and the system to become unusable but still running. It was the first time I have seen an “out of memory” error in 10+ years.
I just went through my Event Logs, found a huge blob of service failures on 2022-04-02 which must be when the quasi-crash happened and mixed in there, I have a Resource Exhaustion Detector event stating the following:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: spacedeskService.exe (6624) consumed 15600336896 bytes, Wow.exe (23148) consumed 7649738752 bytes, and soffice.bin (10900) consumed 1279406080 bytes.
At the very least, something definitely caused virtual memory allocation to go completely nuts. I rarely play WoW for more than 3-4h at a time and it somehow got to 7TB of virtual memory too.
