Hi @viviane,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know your feedback.
Hi @jokysatria,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know if the settings menu issue is now fixed.
Hello spacedesk Lea, it’s working now there’s no more color issue after I disable the 10-bit pixel format.
Thank you very much!
Hi @yfzhao,
Thanks for sending the video.
It seems that the Windows Viewer is hanging.
Could you please try the following if it helps:
– re-install spacedesk Windows Viewer app from Microsoft Store
– On Viewer settings, please click the “Reset Settings”
– try to restart your surface device
Hi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
I’ve installed spacedesk few month ago, but I just start to use it today. At the beginning the display and screen-touch worked all right, but my PC frequently dead. So I try to reinstall the spacedesk server, however after that, the screen-touch do not work (display works well). I have tried to update my NVIDIA driver to the last version, but it not help.
On your web site: “splashtop wired XDisplay needs to be uninstalled (it still installs an incompatible old legacy WDDM Filter Hook driver which cannot coexist with other similar products like spacedesk even though it doesn’t even seem to use this old driver any more).”
In Slashtop’s program, in the Advanced, section there is an option to install and uninstall their virtual display driver. If the virtual display driver is uninstalled then SpaceDesk works fine. There is no requirement to completely uninstall slashtop.
If the spacedesk HTML5 VIEWER is unable to connect, check the version of the web browser and make sure that it is talktowendys updated. If the secondary machine is a smartphone or tablet device the browser and OS needs to be most recent versions supporting websockets.
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This reply was modified 2 years, 11 months ago by
kayre.
Hi @cipoci,
We are glad to hear that spacedesk is working now on your side.
In case you encounter any spacedesk issue don’t hesitate to contact us.
We are always glad to receive user feedback.
hi @Lea
i tried to install spacedesk again and have no issue.
and now it runs without any problems, seems that outdated driver was the cause of my issue
forgive me for wasting your time, and for not to try to make a deep investigation before i make a question.
thank you for your assistance and have a nice day.
😉
Hi @okstem, @ramunas
Please try the most recent spacedesk Android Viewer app 0.9.74.
Hi @deanhardt,
Please try the most recent spacedesk Android Viewer app 0.9.74.
Hi @viviane,
We are currently fixing it on server side.
We will let you know as soon as we have new version for you to test.
As for the BSOD (blue screen of death), when did it exactly happened?
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Hi @ajwbd17,
It seems that the app being opened is located on the primary display, the current connected spacedesk viewer is still the secondary display that’s why I suggested to move the window to your viewer screen.
If it’s not easy to do, you can also try display switch (Windows logo + P hotkey maybe for several times until it switch to single output/projector mode or duplicate so that the spacedesk viewer screen will become the primary display of the laptop.
I’m still experiencing this problem and would like to pursue it. I’m running the viewer on a Samsung S7+.
my Windows machine is using Beta Version 1.0.7
Android is using v0.9.73
I’ve rebooted and I’ve explicitly run services.msc and restarted the spacedesk service. Still to no avail.
I have been using and updating Spacedesk for about 2 years so far.
I am using it between Windows 8.1 and Android Lollipop.
It was more stable a while ago at around version 0.9.44 .
The current issue now is that as soon as I connect the Windows explorer hangs and I need to restart the explorer.exe and sometimes it would keep on hanging until I stop the Spacedesk service and starting it again.
This issue showed up in the past 2 updates. I am not sure if this issue started after I did a Windows update or just from the latest Spacedesk updates. I do have over 50 programs running in the background as well but even with it, it was always more stable than it has been lately.
Spacedesk has been at Beta for a several years since it started. I assume that is because it is not easy to get it to be 100% stable. Will it always be free or is that just during the Beta testing phase? (All other similar products are not free).
Let me know if you need more information. I will most probably be downgrading it back to an older version by the end of this week.
The Graphics card is Intel.
Spacedesk an amazing program, just needs to be more stable.
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This topic was modified 2 years, 11 months ago by
Johncoool.
Hi @lun,
Please make sure that both primary machine and secondary devices are connected on the same local area network.
Do you maybe have VPN (Virtual Private Network) enabled?
Do you have third-party firewall software on your primary machine?
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
For assistance, please also check troubleshooting – network connection chapters in our user manual https://spacedesk.net/user-manual.
Hi @cipoci,
Is spacedesk installation always turning off your laptop monitor?
Did you try it for several times and get the same issue?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @viviane,
Could you please run services.msc on your primary machine, find spacedeskService ,right-click restart it then try again to reconnect the spacedesk viewer app.
The second screen connects properly and the mouse input also works, but not the touch, neither the pen. However, the spacedesk Driver window in the primary machine (Win 10) shows “No remote connection”, and nothing happens when I try to change the “Settings” to, for instance, OFF. I receive a popup message “Dou you really want to disable…”, I choose “Yes”, but nothing changes. The tablet is connected through wi-fi hotspot, and everything is updated (NVIDIA driver 471.41)
NoPenNoTouch.
Hi @zyx,
We have checked with Google Chrome and there’s no issue with downloading our spacedesk Driver installer from our website https://forum.spacedesk.net.
Can you please try again or maybe try with other web browser (e.g. Microsoft Edge)?
Hi @jokysatria,
We are currently fixing this issue.
We will get back to you as soon as we have new version for you to test.
In the meantime, restarting the spacedeskService instead of reinstalling the spacedesk driver might help.
Just run services.msc on your primary machine, find spacedeskService then right-click restart it.
Hi @viviane and @ricky-yang,
Did you try the most recent spacedesk Android Viewer v0.9.74 app from Google Play Store?
Nope! No pen, no touch input. But I haven’t got that popup message anymore. The secondary display connects and mouse input works, but the Spacedesk window in the primary machine shows “No remote connection”.
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Hello, dear developer;)
I’m a user from China. I found a problem when using it
Environment: win10 (main display, spacedesk version 1.0.7), Android (secondary display, spacedesk version 0.9.55)
There was no problem with NVIDIA driver version 27.21.14.6647, but after I upgraded to version 27.21.14.7141, I could only cast the screen on Android instead of clicking the mouse on the control installation. I don’t know if it doesn’t support the latest version of driver. I can only return NVIDIA driver version 27.21.14.6647 (solved the problem)
PS: when will the official version come out? expect
PS:The above comes from translation software
Thanks for the info.
We are currently looking into it. It seems like a bug on our latest spacedesk Android viewer app.
The fix for this issue will be available in the next version of android viewer app.
Thanks for the info.
We are currently looking into it. It seems like a bug on our latest spacedesk Android viewer app.
The fix for this issue will be available in the next version of android viewer app.
Hi @firefall,
Thanks for sending the requested files.
The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.
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Hi, I was able to use my Samsung Galaxy Tab S6 Lite S-Pen yesterday. However, the feature can not be and it prompts up the msg.
Unsupported feature on server-side
You cannot use the stylus feature with your current Windows-PC spacedesk Driver.
Thereafter, I have download and install the latest version of spacedesk v1.0.7. However, the issue remains unresolved. Please help.
Hi @makesgood,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.
If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @cody,
Seems like the uninstall issue we have on our previous installer.
Could you please try the following:
– reboot your primary machine
– delete the C:\Users\Public\spacedeskSetup.log
– open device manager, just run devmgmt.msc
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID device
– underneath spacedesk virtual HID device, please right-click -> Uninstall device each devices (one by one)
– then uninstall spacedesk virtual HID device last
– try to uninstall spacedesk via Control Panel or original MSI installer
– reboot your primary machine then try to install the latest spacedesk version 1.0.6
Thanks for the reply. At least I now know that I am not doing something wrong.
Is this likely to change in future? My expectation would be that the mouse pointer becomes active on whichever screen I touch.
Anyway I am still very happy with Spacedesk as a multi-screen solution 🙂
Hello, I’m using windows 10 where I had spacedesk installed for a long time. Recently I created a new windows user and I wanted to use spacedesk there too. But I couldn’t and I couldn’t install spacedesk either so I tried uninstalling it from the main account. When I didn’t succeed I deleted the second windows account and went to reinstall spacedesk on the primary account.
spacedesk Windows DRIVER Setup gives a message that there’s already a version installed and asks if I would like to update it. Then it proceeds to get stuck. The driver doesn’t install. Is there anything that I can do?
Hi @downed_aviator,
Yes, as you have observed that is the current design of Touch feature in the current spacedesk Beta version.
The actual touch screen (no more mouse pointer) will be supported on first connected viewer app.
Then on the next viewer connection it will use the old spacedesk absolute touch (with mouse pointer visible).
Hi @edgreenberg,
You can use the spacedesk HTML5 viewer on your raspberry pi device.
Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Hi @firefall,
Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
For further analysis, could you please send the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @finn775,
Current spacedesk version does not support remote sound/audio yet.
This is already in our to do list but has low priority at the moment.
We are currently very busy with higher prioritized features and bug fixes.
Hi @benedict,
Full screen mode should be available on our spacedesk Windows Viewer app.
Are you using our most recent spacedesk Viewer app from Microsoft Store? Or the Desktop version 0.9.30?
For assistance, please check the attached screenshot.
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I’m very happy to report I just noticed there was an update available on my iPhone; so I also checked my old iPad (which is what I use with Spacedesk). There was an app update available. which I updated, and it looks like they fixed it! Yay, so exciting! Thank you so much.
Hi @mrjtrix
Our developer is currently fixing various bugs in our current spacedesk iOS viewer app (including app crash issue).
We will get back to you as soon as we have new version released on the App Store.
For further analysis, may we request for your iOS application logs?
In order for our developer to receive it, please go to your iOS device’s Settings -> Privacy -> Analytics & Improvements, then enable the “Share With App Developers”, then try to reproduce again the spacedesk viewer crash.
Reference: https://support.apple.com/en-us/HT202100
Hi @seamusreichert,
Is the issue on your side related to spacedesk Driver?
Or is this a problem of updating your Nvidia graphics driver?
Hi @palexdev,
Could you please try the following on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.
Current public spacedesk version BETA RC v1.0.4 supports Windows 11 Insider Previews.
Please download and try it out.
I have a HP ProBook 4440s Laptop with an intel core i5 3210M 2.50ghz
I use spacedesk for like 15 minutes and i get a BSOD (Blue screen of death), I don’t know what’s the reason of this error.
Primary device: Windows 10 20H2
– Primary machine operating system: Windows 10 20H2
– Secondary machine operating system: Android 11
– Primary machines’s Graphics adapter: Intel HD Graphics 4000
– Network connection type: USB tethering
I set up my old desktop for my son. It didn’t have a monitor, so I am using spacedesk to let him use a laptop as his monitor. I downloaded the viewer on my pc, so he can show me stuff he’s working on. All I see is his desktop background. Its showing that windows are open on the task bar. But nothing shows up on my viewer. Can only one device view his desktop? Or is it because he is connected thru an ethernet cord (basically a local connection) and won’t register for mobile viewing? Attached image.
Hi @halvorson,
If you have splashtop WiredX display or Duet display driver installed on your primary machine, please uninstall then reboot your primary machine before connecting a spacedesk viewer app.
For more info, please check Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.
Hi @czmenz,
If you have splashtop WiredX display or Duet display driver installed on your primary machine, please uninstall then reboot your primary machine before connecting a spacedesk viewer app.
For more info, please check “Incompatible Display Hook Driver Detected” chapter in our user manual https://spacedesk.net/user-manual/.
Hi code,
If you have splashtop installed on your primary machine, please uninstall it, reboot the try again with spacedesk.
For more info, please check the Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.
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