Hi @peter,
Thanks for the input.
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and try to send several non working keyboard inputs), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
If it’s possible, can you also provide a short screen recording of the viewer app showing the non working gboard on spacedesk?
“Do you have both spacedesk Driver (v1.0.18) and Android Viewer app (v0.9.81) to latest version?”
YES
“Are you using the software keyboard? Or hardware keyboard?”
Gboard – TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.Letters working.
another keyboard Thumb Keyboard (Android 10)
No working
I tap on the keyboard icon on the screen and nothing happened.
Hi @egscherbackov,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @peter,
Setting the default desktop mode to duplicate/mirror mode is not possible.
It depends on your graphics adapter, some graphics adapter has mirror mode by default and some has extension mode by default.
Unfortunately in the newest version, this is impossible because for Android client keyboard does not work properly.
TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.
Do you have both spacedesk Driver (v1.0.18) and Android Viewer app (v0.9.81) to latest version?
Are you using the software keyboard? Or hardware keyboard?
If it’s software keyboard, can you tell us the keyboard app type/name (e.g. is it a GBoard)?
Are all these secondary devices connected over wireless network?
Hint: Routers can cause lags and latency. Bypassing them always improves performance.
spacedesk works extremely well on very strong cable network connections without routers in between.
– 1. win10 laptop intel card, 2. win10 PC nvidia card – result un-synced displays
Are you using the Microsoft Store version of viewer app?
Hi @peter,
You can use this sample command for silent install of spacedesk Driver msi.
msiexec /i C:\spacedesk_driver_Win_10_64_v1018_BETA.msi /qn /norestart
@egscherbackov
In my opinion you have some traces left on your PC
of the previous program I always use revo uninstaller for deep cleaning
Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
Try remove spacedesk re-install the previous program
And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
Reboot your pc and install spacedesk from scratch
By default after starting Spacedesk (PC server-Android client) I see screen/desktop #2.
Any program I run only shows up on screen/desktop #1.
On-screen/desktop #2 I can manually create a shortcut:
DisplaySwitch.exe /clone and run it.
Then I will see screen/desktop 1.
Unfortunately in the newest version, this is impossible because for Android client keyboard does not work properly.
TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.
***
Is there any way to force Spacedesk to start as screen/desktop1 by default right away on the first boot?
If you have access to the Internet, you can do this with the command:(without flash drive)
winget install –id Datronicsoft.SpacedeskDriver.Server –silent –accept-package-agreements
But How to install Spacedesk server on Windows 10 in silent mode from flash drive without user and internet interference? (autorun and *.bat)
Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possible
but chrome and space desk get still in 11%-0%
hi, when i have chrome palaign the video in te first monitor, chrome use 11% and 0% spacedesk, when i have chrome plaing the video en the second monitor, its the same, chrome 11% and sapacedesk 0%. Now, when i play a game, and i move my mouse fast, not too fast my fps usage goes to 98%, and space desk stills in 0% usage
Hi, we are using:
Primary Machine:
– Windows 10
– Nvidia
– wired
– Secondary machines – we tried many possibilities till today:
– 1. win10 laptop intel card, 2. win10 PC nvidia card – result un-synced displays
– 2. low-cost android tv boxes, 50$ each, – result: slow processor
– 3. 100$ smart android tv boxes, – result: still slow processor
– 4. apple tv (200$) – result: apple tv os not support spacedesk app
– 5. android smart phones, one plus 8t + iphone 12 pro max – result: seems bit working, but as there are small displays we are not sure
Now we are planinng test on nvidia shield tv boxes (200$).
Big question is if there is some preferred devices what should be working.
Hi @k0lk,
Thanks for sending the dixdiag info.
Based on you dxdiag, you have a slightly old processor.
Could you please open the task manager -> Performance tab and check the CPU if it shows high usage when there’s a video playing on your spacedesk display.
Please also check the specific CPU usage of spacedeskService.exe in the Processes tab.
Hi @todd,
Please check the System Requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @dmanz56,
Thanks for sending the diagnostic logs.
Could you please try to clear the data of your viewer app on both tablets.
To do that just long press the viewer app -> settings/info -> storage -> clear data.
Or Settings -> Apps -> spacedesk -> Storage -> Clear data.
For assistance, please also check the short video in this link: https://www.dropbox.com/s/3n0cnmit459duep/Screen_Recording_20211014-110516_Settings.mp4?dl=0
Hi @eljuan,
Thanks for the feedback.
We will analyze this new diagnostic logs.
With this new logs, you only have 1 spacedesk viewer connected with display off, right?
In the meantime, could you please try the steps below:
– On videowall engine window, please click the “Connected to DESKTOP-CJD43MR” on tree view, then on left panel, click the “Clear Settings”.
– the click the spacedesk server window -> Settings -> Clear All Display Settings
– run services.msc, find spacedeskService the restart it
After steps above, please try again with spacedesk.
Hi @paul,
could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @paulobastioni,
Does AVG have its own firewall settings?
If yes, please include spacedesk or C:\Windows\system32\spacedeskService.exe in the exception list.
Hi lea
yes i have nvidia surround activated because i have a 3 screen
i intend to use space desk with videowall mode on the file you received before
here the new file without videowall mode (the problem is the same)
thanks for your help !
-
This reply was modified 2 years, 11 months ago by
eljuan.
-
This reply was modified 2 years, 11 months ago by eljuan.
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Hi @piftel,
It seems that your tablet does not support USB tethering.
Maybe you can also try ADB port forwarding which also USB cable debugging.
For instruction please check Performance tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in user manual https://forum.spacedesk.netuser-manual/.
FYI: This requires Android SDK installed on your primary machine.
after installing the driver, I try to change the brightness of the windows 10 screen but I can’t, the brightness doesn’t change
Hello Lea,
After more searching the internet I found other examples of similar (but not the same) problems and I found a Spacedesk diagnostic tool on your website which I downloaded and ran. Hopefully I did it correctly. The file is attached.
Thank you,
Dan
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Hi @eljuan,
Thanks for sending a new diagnostic logs. We are currently analyzing it.
Do you have Nvidia Surround activated?
Did you intend to use spacedesk videowall mode?
Can you quickly try with videowall mode disabled?
I use Spacedesk at home on two Windows 10 laptops through a 5 GHz Wifi. My router sometimes goes crazy and reboots itself. When this happens, the viewer doesn’t notice that the wifi connection has dropped and still thinks that the connection is alive. However there are no updates on the screen of course. Server notices the wifi has dropped and removes the secondary monitor.
Viewer should notice the wifi has dropped and go into “Server disconnected – trying to reconnect” mode.
System info:
Viewer: Universal Windows app v0.0.23.0, Windows 10, 5 GHz Wifi
Server: Driver Beta v 1.0.17, Windows 10, 5 GHz Wifi
Hi @dmanz56,
Are both android tablet identical? same brand/model?
Could you please open the videowall engine window and check if both your android tablets have the same client ID.
Just right-click the spacedesk tray icon then select Video Wall Engine.
Hi @webguypat,
On your spacedesk android viewer settings -> quality/performance -> custom fps rate, please set the value to 60 FPS then reconnect your viewer app.
Hi, we are testing video wall functionality between two displays. We are using windows client and we see that image on edge between two displays are not fully in sync. Has space desk some internal line synchronization between clients?
Hi @dmanz56,
I see.. Are you using spacedesk for desktop duplication mode?
Hi @eljuan,
Thanks for sending the diagnostic logs, but it seems there are various log files that are missing.
The process is to run first the spacedeskDiagnosticTool.cmd (before connecting all the viewers) because it involves spacedeskService restart that’s why all the connected viewer were suddenly disconnected.
Currently cannot analyze it since it only has the dxdiag info.
The script should generate various log files that we need for analysis.
Could you please try again?
Run first the spacedeskDiagnosticTool.cmd, then on step 5 it will pause that’s where you should connect all 4 viewers then try to reproduce the issue before pressing any key on the console window for the script to proceed.
Please also update your current NVIDIA GeForce RTX 2070 SUPER graphics adapter to latest version.
You can download their latest driver installer from their website or via Nvidoa GeForce Experience window.
Hi Lea, yes Auto rotate is enabled on both but it only seems to work in landscape mode with my tablet controls on the left side rather than the right. If I invert the tablet 180 degrees it will correctly flip the tablet but it also flips my PC monitor upside down. If I disable Auto rotate on the Space desk app it doesn’t flip the PC monitor but it then doesn’t correctly flip the tablet either.
What does work is to turn off the Auto rotate in the tablet settings but then I need to re-enable it when done with Space desk. Again no big deal but just another couple of steps to go through.
Thanks,
Dan
Hi Lea
thanks for help
the fact is that i’m using 4 tablets like secondary devices. and 3 are working.
the 4th says me “connected display off”
when i click on your file spacedeskDiagnosticTool.cmd, all the tablest were disconnected and when i restart the 4 tablets, all the 4 were ok .. strange.
sometimes i have disconnections one one of my tablet.. why ? the network is ok.
thanks in advance !!
Hi @myron,
back to this issue.. Could you please try our most recent spacedesk Driver 1.0.18 on our website + latest android viewer app v0.9.81 from Google Playstore?
By the way, do you have third party firewall software installed (e.g. McAfee)?
Looking forward to your feedback.
Hi @homebr3w,
spacedesk Driver/Server does not support Windows 7 any more (Windows 7 life cycle has expired). At your own risk spacedesk Windows 8.1 driver can still be installed on Windows 7.
For viewer, you can still install the recent spacedesk Windows 7 Viewer app v0.9.32 available on our website too.
Hi @jing,
For further analysis, could you please send us the following:
– run dxdiag.exe on the primary machine, then select “Save All Information” and send us the Dxdiag.txt file
– spacedeskSetup.log file located in C:\Users\Public folder
Hi @notbreack,
spacedesk does not support Windows 7 any more (Windows 7 life cycle has expired).
At your own risk spacedesk Windows 8.1 driver can still be installed on Windows 7.
Hi @eljuan,
The traces you posted does not show any spacedesk traces.
Could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @soli,
To assign to wall for the first time, you should set it manually in the Wall Index text box of the connected client.
For assistance, please check Video Wall Configuration -> Video Wall Operation chapter in our user manual https://forum.spacedesk.netuser-manual/.
Hi dmanz56,
Is Auto-rotation enabled on both spacedesk viewer settings and tablet device settings?
Hi @itamax2073,
Thanks for sending the diagnostic logs.
Could you please try our most recent spacedesk Driver v1.0.18 available on our website?
Then let us know if you still get the same issue.
Hello.
So the thing I noticed is that spacedesk communication while the screen is idle is only 1-2 mbps. But when watching fullscreen video it goes up to 30 mbps with my current settings. Usually my cursor movement with static image (desktop) is not very smooth but stable. Feels like 20-ish fps. But if I do the following I have good 60-ish fps mouse movement for a second:
1. Play a video so my bandwidth goes 30mbps. (If I move the cursor while video is playing it’s the same 20-ish fps).
2. Pause the video while moving cursor. (The cursor movement will be 60-ish fps while the bandwidth is high. But returns to 20-ish fps the next second).
Thus I think constant bitrate will improve stream stability. And so I ask spacedesk team to test and/or implement that feature.
Кака скачать Spacedesk server на Windows 7
Hi @mignonib,
Looks like a network connection issue.
Are both machines connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?
Do you have third party firewall software?
Do you have VPN (Virtual Private Network) active?
Could you please check your router settings if wireless isolation is enabled?
This settings prevents direct communication between connected machines/devices.
For assistance, please check Troubleshooting -> Network Connection chapter in the user manual for details https://forum.spacedesk.netuser-manual/.
Can you quickly try a WiFi Hotspot connection?
Please check Performance Tuning -> Network Bandwidth -> Wifi Direct / Wifi Hotspot / Wifi Access Point in the user manual for details https://forum.spacedesk.netuser-manual/.
Hi @k0lk,
2 possible reason for slow performance on your side:
1. HTML5 Viewer
If you laptop runs Linux, that means you are using spacedesk HTML5 Viewer, correct?
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitation of HTML5/Javascript.
2. Network connection
Especially if your machines are connected over wireless network that goes thru the router.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual
Hi @jake,
You can use spacedesk with your current Nvidia driver version or update to most recent version 472.12.
The BSOD only occurs on version below 461.09.
So i wanted to install SpaceDesk and i saw the “Attention” part of the download area and it told me that my nvidea drivers had to be version 461.09, So i checked what version i was running and it told me i was running 462. intead of 461.09. my question is will my computer crash and give me then BSOD if i download and run it??
Hi @mep011,
Please update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.
Hi @ahmetzkan,
Please make sure to update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.
Without Twomon and Videowall disabled, could you please send us again an updated diagnostic logs?
My spacedesk don´t open anymore, “The Spacedesk Stopped” appears
I’ve tried everything, I even formatted my tablet.
What can I do ??
Help´me, please!!!
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Can I use spacedesk to display the screen from a PC to two ipads?
I have managed to successfully connect one, but when I try to connect the other one, it only gives me an empty screen?
Many thanks
