Search Results for '2'

[Brad]

Hi,

I’m currently running a PC with a Quadro RTX 4000 with 3x1080p projectors connected. I’d like to use my phone as a device to show a small portion of the combined 5760×1080 mosaic compound, however, it appears I cannot connect only when in a mosaic group.

I’ve tried reinstalling/updating GPU drivers, uninstalling/disabling any conflicts such as NVIDIA Shadowplay, and I am still unable to connect in a Mosaic compound. I can connect outside of a surround/mosaic without any issues, just not whilst enabled.

I thought perhaps sending a 5760×1080 signal might be a lot to transmit? However even when sending only a small 320×320 section of the screen, it still doesn’t connect properly.

Any help would be appreciated. Many thanks!

Best Regards,
Brad

[spacedesk Lea]

Hi @kordula2gmail-com,

Aside from the Auto-rotation settings in the Viewer app, did you also enable the auto-rotation settings on your tablet’s settings?

For further analysis, please send us the diagnostic logs:
– open spacedesk Driver Console app -> Diagnostics
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click “Save All Information” button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @ste1171,
Using the most recent spacedesk Driver version 1.0.39, please follow the steps below:
– open spacedesk Driver Console app and set Disconnect Delay to 0 then disable the Auto-reconnect settings in your Viewer apps
– navigate to spacedesk Driver Console app -> Diagnostics
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your 2 or more Viewer apps and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click “Save All Information” button
Then send us the updated diagnostic folder.

[spacedesk Lea]

Hi @tteuz,

The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[ste1171]

So i downloaded the latest driver and connected my 2 tablets
After a couple mins the one tablet disconnected.
Auto reconnected after maybe 1 minute.

I will retry and see

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[notequal90]

Hello. I,m trying to use spacedesk app on my Poco m3 pro. Device resolution of 1080*2400.
I’m not able to reach taskbar area while touching at very bottom of screen. Remote touches appears to be a bit higher than my physical touches: lower the touch bigger the offset. I’m attaching video demonstrating the issue. Please, note, that my real touches are also visible in the video, so you can see growing offset

• This topic was modified 2 years, 5 months ago by notequal90.

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[spacedeskuser]

Oh my gosh… that totally fixed the issue and I’m able to connect the 2nd monitor again. It’s always the simplest solution right? HAHAH. Thank you so much for your help and walking me through this!!

[ste1171]

Hello
I am new to using this app but I think it is a great idea.
I have 3 tablets I am trying to connect and have them setup.
2 Samsung TAB E and 1 Ipad

I can extend the desktop to all 3 but they disconnect after a few minutes.

Attached is the diagnostic file as suggested in the support forum.

My PC is on a wired network and does not have a wireless card.

Are you able to advise on what I could do to make the connection stable. The wifi signal I have is strong and never have any issue with disconnecting.

Thanks

Dave

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[apexCode]

Hey, I’m also hoping for a higher refresh rate. Maybe as an experimental or developer option. I’m using my tablet as second monitor and it supports 120hz and usb 3.0 with 5 Gbps. I use usb tethering for the connection to my PC so bandwith really shouldn’t be any problem. And to be honest 60hz is pretty old-fashioned these days.

[spacedesk Lea]

Hi @bach,
Thank you very much for sending the diagnostic logs.

Based on the logs, you have McAfee Firewall, please make sure you have included spacedeskService in the exception list to allow incoming and outgoing spacedesk connection.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
Please check the attached screenshot for reference.

If adding the spacedesk in the McAfee Firewall did not help, could you please run again the Diagnostic collection, this time with DebugView so we can check the spacedesk server debug logs.
– run spacedesk Driver Console -> Diagnostics
– click Download button if DebugView is “Unavailable” (make sure it becomes “Available” before proceeding to next step)
– switch Diagnostic Collection ON
– connect a spacedesk Viewer and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic folder.

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[Bach]

Hello,
I have this problem after trying to connect to my main computer both wired and wireless.
On my viewer device, it said “connected” then turned off its screen.
I also didn’t have any notification on the host computer when connecting.

I have attached my diagnostic file.
Thanks.

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[spacedesk Lea]

Hi @ke1234v,
The image file was not uploaded. Please try again so we can check the problem.

[Rukario]

maybe a screen drawing pad like XP-Pen artist 12 is better than samsung galaxy s4, it doesn’t have an operating system that will have no conflict with your windows10-pc .

• This reply was modified 2 years, 5 months ago by Rukario.

[spacedesk Lea]

Hi @dark_jona,
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

Please check the attached screenshot for reference.

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[ayep]

I tried to download SPACEDESK VIEWER SOFTWARE FOR SECONDARY MACHINE (CLIENT) For Windows 10 – Current version: Beta v0.0.23.0, but it cannot be downloaded from the microfot site (https://www.microsoft.com/en-us/p/spacedesk/9nblggh4trm4?activetab=pivot:overviewtab), nothing happens when you click the “get” option.
Does anyone have the same issue?
Thanks!

[spacedesk David]

Hi rxbin-_,

could you please tell us the following:

1. Your Windows OS version
2. Your spacedesk Server version
3. Your Android OS version
4. Your spacedesk Client version
5. The model name and company name of your Android stylus pen (best would be an URL to the product page)

Please also check the following in your spacedesk Android App settings:
Main Hamburger Menu > Input Devices > Pen > “Enable Stylus Screen Control” should be set!

Are you connecting by automatic server discovery or are you using the manual IP input?

Thanks!

• This reply was modified 2 years, 6 months ago by spacedesk David. Reason: typos

[Karen Zheng]

Hi dear,

I’m facing the same problem. I’m using Window 10, system X64 computer. My viewer is IPAD Air2.

After I entered the IP manually, “IP validation in process” would last for 1~3 minutes, and then the notification was disappeared. I’ve tried several times, but failed to connect with my computer.

I don’t know how to get the diagnostic… Just wondering if I could get some help here?!!!

[spacedesk Lea]

Hi @gt3209,
Thank you very much for sending the logs.
We will analyze and get back to you as soon as we have news regarding this issue.

By the way, please try to enable the auto-reconnect in the Viewer app settings.
It might help in case of sudden disconnection from the server.

[andy]

Oh that’s great! I’m trying Display Link Release 10.2 M1 with spacedesk now and it seems stable 😉

[spacedesk Lea]

Hi @gt3209,

Unfortunately the zip file you sent does not contain any spacedesk diagnostic logs.
The diagnostic steps above should generate a folder like this “2022-03-XX-XXXXXX-spacedeskRuntimeDiagnostics” and contains files such as spacedeskDiag.txt, spacedeskSetup.log, Debugview.log etc..

Could you please repeat the steps above and send us the correct diagnostic folder.
Thank you very much!

[spacedesk Renz]

Hi @rmf,

Based on the logs you’ve sent, we saw that you have some antivirus software installed in your machine and that could be one of the reasons why your server can’t get detected by your viewer device. For further assistance, you can refer to the User Manual under section “Troubleshooting” -> “Network Connection” and see troubleshooting guide under “Step 2: third party firewall software.”
https://forum.spacedesk.netuser-manual/

May we ask what device you’re using as your viewer device? Also, may we request for the rest of the logs in your server machine?

Thank you!

• This reply was modified 2 years, 6 months ago by spacedesk Renz.
• This reply was modified 2 years, 6 months ago by spacedesk Renz.
• This reply was modified 2 years, 6 months ago by spacedesk Renz.

[gt3209]

please find attache 2nd

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[spacedesk Lea]

Hi @gt3209,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon on your task bar’s notification area
– then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[gt3209]

Gd morning friends,

I hace a Dell XPS 17 with Nvidia and when conected my tablet samsung s7 as a second monitor only can use for 2 min maximun i display error, please find attached a pic, thanks

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[JR]

Hi I have 2 LEnovo laptops running on a LAN cable network with Spacedesk.

The app is working well. I use Spacedesk to make an extension screen on my primary laptop screen.

However I cannot set the screen brightness of the secondary laptop viewer screen.

If I go to the active connection link I only get the statistics tab, I don’t see the tab that will allow me to adjust the display on the client/slave screen.

I am running windows 10 on both machines.

Any help will be much appreciated, Thanks!

[Dagni]

The previous version was 1.0.31

Disconnect delay time is not set, but I have 2 VMWare virtual ethernet adapters, if it matters.

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[Willycia]

Also, I may have forgotten to add this but, when I restart both devices and connect them my PC recognizes my chromebook but on my chromebook there is either:

1: A black bar in the middle of the screen

2: No cursor and taskbar

3: Black screen

And after disconnecting and reconnecting after that it is just connected – Display OFF. So the first time connecting after restarting both devices there is actually a sign that it’s working – but it always has something wrong with it and it is unusable.

Thanks, William

• This reply was modified 2 years, 6 months ago by Willycia. Reason: Spelling error and some unadded spaces

[Willycia]

So basically what happens is:

1: I turn my PC and Chromebook on

2: I open up Spacedesk on both

3: I connect

4: it shows a black screen and my PC detects 2 screens

5: It disconnects with error 256

6: I connect again and I shows display off no matter how many times I connect and reconnect

[Willycia]

Whenever I connect my Chromebook to my PC, it lags for a second, and then on my Chromebook, it says display off and on my PC it thinks that there are 2 screens. And then after around 30 seconds, it disconnects with an error. I restarted both devices, it works for a second then does error 256 and after that I try again and all it does is display off and my PC doesn’t detect anything. Please help, I really want this to work.

Thanks, William

[spacedesk Lea]

Hi @wulf,
Thank you very much for sending the diagnostic logs.

Upon checking the logs, we cannot find any indications that could cause a display off/black screen issue on spacedesk server.
Could you please check/verify the following:
1. Please check your display settings window if you can find a detached second display while viewer is showing display off.
2. Are you connecting over the wifi network? Is the connection fast/stable/reliable?
Maybe the network is slow and causes a delay in the transmission of screen update over the wireless network and you just have to wait for a while for the viewer to show the screen update?
3. Maybe something in your AMD Radeon software settings. Can you please check in your Radeon Software settings -> Preferences -> In-game overlay, if it’s disabled? OR maybe check the other Graphics settings.

[spacedesk Lea]

Hi @wulf,
Please try this modified version of the script here:
https://www.dropbox.com/s/lrreareb96quvnr/2022_spacedeskDiagnosticTool_v2.zip?dl=0
Same instructions above, this time the script should create “spacedeskDiagnostics” folder.

[Wulf]

Hey I tried to run the script and it did run, however I got the error

ERROR:
Description = Invalid namespace
The filename, directory name, or volume label syntax is incorrect.
Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"

followed by the error repeatedly,

STEP 11: Copying log files
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File not found - spacedesk_logs
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File creation error - The filename, directory name, or volume label syntax is incorrect.

Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
0 File(s) copied
File spacedeskregistry.txt already exists. Overwrite (Yes/No)?

There was no folder created and no txt files or such anywhere in the folder or on my PC.

[spacedesk Lea]

Hi @jamesson,
Thank you very much for sending the diagnostic logs and a short video of the issue.
It seems that the issue is somewhere in the settings of your Photoshop, since spacedesk can already receive the Pen input properly with another app.

Please check if the Pen Pressure is configured on your Photoshop brush settings.
reference: https://www.computerhope.com/issues/ch002027.htm

[Dagni]

I put different background pictures for primary and secondary monitors (server and viewer). Before the update to server 1.0.37, the viewer monitor would remember the picture after I disconnect and reconnect. Since the update, it doesn’t remember and uses the same picture as the primary monitor. I can still change it, but it will revert to the old one after a reconnect.

Server: Windows 10, v1.0.37
Viewer: Windows 10, v0.0.23.0

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[jamesson]

On my laptop (MX550) it worked! but on my computer (RTX2080 Super) it didn’t work… only in photoshop.. in Microsoft Paint it worked, despite not recognizing pen pressure

Attached is the drive diagnostic file

As you can see in the video, pen pressure works fine on the tablet and supported apps, but it doesn’t work on SpaceDesk

Vídeo teste SonarPen + SpaceDesk:

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[spacedesk Lea]

Hi @leungzw,

spacedesk automatically configures the Windows Firewall to allow spacedeskService during installation, you can verify it via Control Panel\System and Security\Windows Defender Firewall\Allowed apps.

Maybe you can also try to manually create an Inbound/Outbound rules in the Firewall settings for spacedeskService.
spacedesk uses TCP port 28252.

By the way, what is the current network profile on your primary machine? Public or Private?
Are both WiFi network on primary machine and cellphone have the same network band/frequency (e.g. 2.4GHz or 5Ghz)?

[leungzw]

Network isolation is not activated on Router1.
I can ping my pc 192.168.2.229 on my cellphone correctly.
which port spacedesk use to transfer data? Is it related to firewall settings?

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[Monky]

The installer has encountered an unxpected error installing this package. This may indicate a problem with this package. The error code is 2503.

Pls help me

[spacedesk Lea]

Hi @wulf,

Thank you very much for sending the requested logs.

For the spacedesk Console app issue, we will release a potential fix for this issue in the next version.

For the display off issue, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/okjvl3v4g8xmknq/2022_spacedeskDiagnosticTool.zip?dl=0

The folder contains spacedeskDiagnosticTool.cmd, just right-click it, then run as administrator.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created in the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[gennady46]

I attached 2 photos, one file displays on a PC with apps you can see, and one without apps all minimized on a phone.

I tried to do something in the setting but could not. Here are he pics.

All i want is the mirror display on a phone or another tablet The reason, I want to test one app i created on another display as a

tablet without a mouse, since currently i do not have a touch monitor. So when i open this app, it displays on my PC monitor but does

NOT on a phone or a tablet.

Get back, thanks.

• This reply was modified 2 years, 6 months ago by gennady46.

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[leungzw]

Router1 IP :192.168.2.2, which is use for internet connecting and DHCP server.
router2 IP:192.168.2.10, use as a gateway for some devices only, DHCP OFF.
and running a server on PC with IP 192.168.2.x

when i open the app on table, the app can only found the router2’s IP,
even i input my laptop ip, also can’t working properly, with showing IP-validation only.

anyone can help with this issue?

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[armada45]

I have same error.
Here my “Debugview.zip”

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[spacedesk Lea]

Hi @janichols,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v0987_BETA.msi here: {CE7DC976-85B4-45B2-BDEB-A2C7B5BCA18F}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

By the way, do you have third party antivirus software currently active on your primary machine?

• This reply was modified 2 years, 6 months ago by spacedesk Lea.

[jstun]

im using my laptop as my 2nd monitor right now, my main pc is connected via ethernet, my laptop is connected over wifi. works fine most of the time, but now its getting worse and worse, it just goes to “connected – display off” randomly. my internet connection is stable and fast. the only fix for this is restarting both computers.

help

[SpetsNaz]

When i try to connect to my primary server, i connect for 2 seconds and then i get error “Disconnected manually Connected time: 00:00:02”. Please help!

[spacedesk Lea]

Hi @oberon23,
Thank you very much for the feedback.
By the way, can you tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?

• This reply was modified 2 years, 7 months ago by spacedesk Lea.

[Azzy]

When I try to use my Chromebook as a monitor, before long, both displays freeze and the app crashes with error code 2-5-6.

[Janichols]

I downloaded spacedesk_driver_Win_10_64_v1037_BETA (1).msi and put it in the folder, ran the BAT and it produced the following:
spacedeskmsi_trace.txt

=== Verbose logging started: 3/8/2022 9:20:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:BC) [09:20:22:752]: Resetting cached policy values
MSI (c) (E8:BC) [09:20:22:752]: Machine policy value ‘Debug’ is 0
MSI (c) (E8:BC) [09:20:22:752]: ******* RunEngine:
******* Product: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi
******* Action:
******* CommandLine: **********
MSI (c) (E8:BC) [09:20:22:755]: Note: 1: 2203 2: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi 3: -2147287038
MSI (c) (E8:BC) [09:20:22:757]: MainEngineThread is returning 2
=== Verbose logging stopped: 3/8/2022 9:20:22 ===

[Janichols]

Thank you very much for sending the logs. We are currently analyzing it.
For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.

There was no msi installer in the folder, only the BAT file to run the script.

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[kokko]

Hello.
I use dual display on Windows11 pc and iPad Pro(3rd Genesis).
If I move mouse cursol,iPad Pro’s sync is very slow.
If Compression Quality is down,IT’s as a same.
And, Framerate 30fps and SubSampling is 4:2:0 also are same .
Connection is Wifi ,Wifi is no problem.