Forum Forums spacedesk Discussions Can’t detect server

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  • #7105

    Going to be another post with the same problem. I can’t detect the server even with usb tethering. I am attaching the diagnostics.

    Thank you!

    • This topic was modified 2 years, 3 months ago by rmf.
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    spacedesk Renz

    Hi @rmf,

    Based on the logs you’ve sent, we saw that you have some antivirus software installed in your machine and that could be one of the reasons why your server can’t get detected by your viewer device. For further assistance, you can refer to the User Manual under section “Troubleshooting” -> “Network Connection” and see troubleshooting guide under “Step 2: third party firewall software.”

    May we ask what device you’re using as your viewer device? Also, may we request for the rest of the logs in your server machine?

    Thank you!

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