The image of the Android tablet, which I use as a second monitor, is black and white.
On December 31, 2022, everything was normal, and on January 1, 2023, it turned black and white.
Hi @mshopper2,
These black borders appears when the current resolution in the viewer app does not match the aspect ratio of the device’s native screen resolution.
In the Android Viewer settings -> Resolution, uncheck the “Use custom resolution” box, so that the viewer will only use the native android device resolution.
Hi @mshopper2,
Please upload again the images with smaller file size.
Hi @alion,
You can try 2 things:
1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer.
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.
2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.
Hi @maciek,
1. Yes. By default, spacedesk Server starts automatically upon Windows start up. You can check this via spacedesk Driver Console -> Control, on Configuration box where you can find the “Automatic Start at System Boot Time” check box.
2. Yes, just download the spacedesk Windows 7 Viewer (version 0.9.39) on your laptop.
Just make sure to check the Keyboard and Audio Speaker on Functionality settings before connecting it to your Primary PC.
Hello, @hucbr600
I encountered the same situation like yours, trying all the methods and failed.
However, while testing with different wifi, it worked.
I tried with my iPhone hotspot, it worked.
Then I tried the other type of wifi (2.4G) from the same wifi in my house, it worked as well.
The other type I mentioned above is that, there are two types of wifi from my home wifi, which are 5G and 2.4G respectively. I am not an network expert, there are two wifi connection I can use from the same wifi machine anyway.
The point here for @lea is, my 5G wifi worked fine originally, but the problem occurred in early or mid-December.
Now, whenever I want to use Spacedesk, I cannot use 5G wifi.
Maybe you can inform your team about this?
Hi @riore2us,
Thank you very much for sending the diagnostic logs.
It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.
Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.
We changed priority to favor “Android USB cable support” over “h264 encoding”.
Android USB cable support is already working.
Android USB cable support will become available publicly within the next few weeks.
h264 encoding might not even be continued after this (too many quirks, performance gain too small for regular users).
Instead we are currently evaluating WebRTC network communication protocol for larger performance gain.
WebRTC software can implicitly use h264 encoding anyway (by software as well as hardware-accelerated).
hi, i have few questions, im gonna buy a pc without monitor and keyboard and the first question
1. I must install spacedesk server on pc
and spacedesk on laptop, im gonna install spacedesk server on pc using other monitor in my house, im gonna connect pc to laptop through ethernet and choose option in task manager “always run when pc starts” so when i start pc spacedesk opens and i can connect laptop to pc?
2. can i use my laptop as keyboard and speakears too?
thanks for help
hi, i have few questions, im gonna buy a pc without monitor and keyboard and the first question
1. I must install spacedesk server on pc
and spacedesk on laptop, im gonna install spacedesk server on pc using other monitor in my house, im gonna connect pc to laptop through ethernet and choose option in task manager “always run when pc starts” so when i start pc spacedesk opens and i can connect laptop to pc?
2. can i use my laptop as keyboard and speakears too?
thanks for help
In case you didn’t:
On my host computer I went to: http://viewer.spacedesk.net/ where the following happened:
1. Went to 127.0.0.1 – connected fine
2. Went to my local IPv4 Address – connected fine
3. Went to default router IP 192.168.1.1 – did not connect.
Hi,
Did you get my feedback re reply #11260 above?
Hi @hucbr600,
Ok, thanks for the feedback.
I really think it has something to do with your current network. Since pinging the IP address of the client results to time out and that indicates that it cannot reach the client devices in the same network.
Anyway, next thing to try – local host connection via HTML5 Viewer.
Just open a web browser on your primary machine then go to http://viewer.spacedesk.net/ and connect to its own IP address OR to 127.0.0.1 and check if spacedesk can connect locally.
Hi @shaglord,
Current spacedesk Windows Viewer app does not support it. But you can try local host connection with spacedesk HTML5 Viewer.
Just open a web browser (e.g. MS Edge or Google Chrome) on your primary machine then go to http://viewer.spacedesk.net/ and connect to its own IP address or to 127.0.0.1.
FYI: spacedesk supports 1 HTML5 Viewer connection only.
Hey
This is a fantastic piece of software. I really need the viewer and driver to run on the same computer, as in connect to itself. Is there a way to tweak it to allow me to connect to 127.0.0.1/localhost? Thanks!!!
Why you ask?
I’ve got a BIG monitor occupying a ton of space. For live streaming I need to share a FULL SCREEN to enable certain features. I can’t share my whole screen because that would be too much. I can’t share a portion because that doesn’t enable those features. I’d love to share a Spacedesk display that doesn’t exist, and choose resolution. I do however want to be able to see the content that is being shown on it and that’s where the Viewer comes in. I can open it when I need it. When I don’t I can minimize it without disturbing the feed. All with one big display.
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This topic was modified 1 year, 9 months ago by
shaglord.
Hi,
Answers below – and still no luck getting Spacedesk to Connect – all other prgrammes that need to connect do connect, so I’m guessing there needs to be something wrong with SpaceDesk.
……
Please check in Control Panel -> Network & Internet -> Network and Sharing center -> Change advanced sharing settings,
then check if Network discovery and File and printer sharing are ON. CHECKED EVERYTHING AND ALL ON – NOTHING CHANGED
Are you sure that your wifi router don’t have any WiFi/AP/Client Isolation enabled? CHECKED AGAIN – NOTHING ISOLATED
Is your primary machine (Surface) personal? Or is it company issued machine? – PERSONAL
Is your Wifi network not a public network (e.g. University, Hotel, Restaurant)? PRIVATE HOME NETWORK
Are your iPads from Mainland China? Are they WiFi only? Or with cellular? NOT FROM CHINA – a mix of WiFi ONLY and WIFi and CELLULAR – NOT WORKING ON ANY iPAD DEVICE REGARDLESS OF CELLULAR/WiFI ETC>
Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled? SPACEDESK VISIBLE AND ENABLED.
…….
I’m really confused, as SpaceDesk worked very well approx 12 months ago, and now it just doesn’t work!
See attached
https://drive.google.com/drive/folders/1-rMS2Y2VPYX9elONh7uMjHdx_6DFUG3W
Note there are two additional monitors attached to computer 1) 24 inch 2560×1440 2) 13 inch 1920×1080 – both were set to disconnect leaving only virtual monitor on.
Spacedesk behaves the same whether other monitors are on and extended or disconnected.
Hi @candeman,
For further analyzation of your reported issue, could you please send us a video recording while comparing the resolution using spacedesk and while using the other one?
you can try to do and record the following:
1. record the other app while showing us the resolution in windows settings > system > display, click the second screen and scroll down to resolution. also, please show us your touch keyboard
2. record spacedesk android viewer settings. choose the resolution the same as the resolution you are using in step 1. upon connection, go to ‘second screen only’ mode and go to windows settings > system > display and click the second screen, please show us the resolution that is shown in there as well as your touch keyboard.
you can send us the video by uploading it in any cloud storage app like google drive or dropbox and send us the link.
Hi,
I’m a new user but with a common problem.
I’ve installed latest Spacedesk on my Windows 10PC (64bit) and the DriverConsole runs fine.
Installed latest Spacedesk on 4 of my Apple devices (2 iPad Mini, 2 iPad).
Whenever I load run Spacedesk on any of the Apple clients, I get the ‘Cannot Detect Server Message’
I’ve read though a number of the forum posts and can confirm:
1. All devices are on same network
2. Spacedesk added to my Windows Defender ‘Allow List’
3. Network on host (Win 10) is a wireless adaptor and network set to Private
4. No AP blocks on my router
5. Cannot access the host IP address (on either of the 4 clients) directly either in Spacedesk or via the HTML site.
6. Ping’d my client IP address and all time out, but the router is not blocking as I can connect the iPads to my main PC via the
network (when running a flight simulator).
7. USB and WiFi hotspots also not connecting
8. Not using a VPN
9. Recycled the Spacedesk server ON/OFF
10. Tried all above with an Android device and get the same results
I’ve attached the diagnostics zip file to try and help.
Appreciate any and all help and advice.
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Thanks, but even so when I do, I am only limited to 2 resolutions, the native and one lower.
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This reply was modified 1 year, 9 months ago by
candeman.
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Hi there! It turns out the issue was with my wifi router not working! That’s why my tablet kept getting disconnected. The internet company fixed the problem and now spacedesk is working perfectly! Spacedesk makes my work soooo much easier by adding the 2nd monitor via my tablet. THANK YOU for a great product!
Hi @malaclypse23,
Thank you very much for reporting this issue.
We were able to reproduce the same issue and we’re currently investigating it.
We will get back to you as soon as we have news regarding this issue.
Display goes from excellent to extreme low frame rate (varies slightly between wifi and usb tether)
This is basically a bug report, but if there is a way to fix it, I’d be glad to hear it.
On: Android (Amazon Fire Tablet 8 HD+) (client) and Windows 10 Pro (server) (1.10.50)
Connection type: USB tether or Wifi
How to reproduce: On Android (Amazon) push the home button. Then push recent apps and select Spacedesk. Repeat between 2 and 10 times (varies). (I think switching to a different android app also has the same effect)
On USB tether: Frame rate will drop to about 1 frame per second. As far as I have observed that is as low as it gets.
On Wifi: several frames displayed, approximate 1 second freeze. Indefinite repeat.
How to resolve: Disconnect and reconnect to server or restart android app.
This bug is not critical, but it is annoying, especially for those of us that need to do other things on our phone/tablet while using it as a computer display. If this could get fixed I would appreciate it greatly. I love your software.
If you cannot reproduce this issue readily and want logs or anything, let me know.
Thank you,
Mal
So, I got it to work setting custom resolution to 1440 x 900 It now can dock, however it’s not ideal because it’s lower res. I can’t go higher than this resolution.
The other app allows keyboard to dock using native resolution of tablet 1200×1920. I can even set to different resolutions from windows display settings and still have keyboard dock. Whereas using spacedesk the windows display setting the resolution is locked to what was set in android app. 1440 x 900 for example.
I am using an 8 inch 1080p tablet by the way.
I have attached diagnostics.
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Primary machine uses 23 inch 2k(2560 x 1440) monitor. I am able to dock keyboard on main monitor. I’m using extend mode, disabling main monitor when I connect to virtual monitor.
Like I mentioned earlier, it works on competing virtual monitor software, docking and conforming to size of screen. With Spacedesk keyboard only floats and doesn’t scale in size as it does in competing software. The small floating keyboard is much smaller at max size in spacedesk as compared to the other app. In the attached images keyboard has same system settings, but sizes are much different.
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Should be less than 512kb
I have windows 10 and have iPad mini 2 and when I connect I am not able to change the rotation of the tablet. It’s stuck in landscape mode. The windows display setting to rotate the monitor is greyed out. I have auto rotation on inside the settings of spacedesk client on the iPad. Any help would appreciated.
Lea,
I was unable to even open the file but after messing with some permissions settings I finally got it open using Notepad++ but it is mostly just a bunch of strange characters with a small amount of legible text mixed in. I’ve attached a few screenshots to see if this is what you would expect.
I don’t use cloud storage and splitting this up into multiple files seems like an act of futility. I’m trying to figure out why I don’t have the minidump folder and if I can create this folder maybe I’ll wait until I have this crash event again and then get back to you. I ran a flight of about 2 hours yesterday with no disconnect issues but that is not uncommon. It happens randomly and sometimes I won’t have the problem for several sessions and then it will happen.
If you think the file which I’ve sent the screenshots of is going to help troubleshoot I’d be willing to try and break-up the entire thing and send it to you.
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Hi @wlioi,
upon investigating the issue, we found out that there is a similar bug reported in the quicker forum which pertains to troublesome left click function while quicker is turned on. it has been a known issue in quicker community for a while now, https://getquicker.net/QA/Question/10527 which means spacedesk drivers might not be the culprit afterall.
however, we can suggest this following workaround:
1. please check your version of quicker and update it to the latest version.
2. you can try to disable all mouse rules you have created which can be found in advanced mouse trigger settings.
Hi @sam07,
I see..
It’s possible that the black screen is caused by your outdated graphics adapter.
To verify this theory, could you please try to update your AMD graphics adapter to Microsoft Basic Display (temporarily). Just follow the steps below:
– run devmgmt.msc to open the Device Manager
– go to Display adapters -> AMD Radeon HD 6520G
– right-click -> Update driver -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
– select Microsoft Basic Display Adapter then click Next to proceed
After the steps above, open the spacedesk Driver Console -> Control -> switch spacedesk OFF-ON, then try to connect your viewer app and let us know the result.
To restore your AMD Radeon HD 6520G driver just follow the same steps above, then just select “AMD Radeon HD 6520G”.
Thanks Lea
But from what it appears, the driver was discontinued on 2015, and so can’t be updated.
If there are other solutions, I am always available.
Lea,
After re-reading your last post I went back and found a Windows MEMORY.DMP file but it is too large to attach at 1.35gb. and even zipped it’s 215mb. But I can’t find a minidump file as you asked for originally and although there is a Windows/WDF folder, it is empty as I noted above.
Hi @sam07,
Thank you very much for sending the diagnostic logs.
Could you please try to update your AMD Radeon HD 6520G graphics adapter. The current driver version date is still 2015.
You can download the latest driver from their website – https://www.amd.com/en/support.
After updating please check if this fixes the black screen issue.
Hi @redmask,
Thanks for sending the diagnostic logs.
Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button
Lea,
Thank you for your reply. I have not tried waiting for the freeze to recover on its own. I will give it several minutes next time. Pilot2ATC has been problematic for me ever since I first installed it. It is full of bugs and the developer is constantly updating it but it always has issues. Unfortunately there is not much available to replace it or I would. On the other hand, it is not absolutely necessary to run in my sim so I may try several sessions going forward without using it and see how it goes. I appreciate your efforts to help troubleshoot this problem.
Hi @dmanz56,
Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
Dump files are automatically generated and will not be deleted unless users manually deleted it.
In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
Have tried waiting for the freeze? Maybe it can recover after a few minutes?
Update:
My phone (Samsung Galaxy S10 lite 2020 2.84GHz 7.8GB RAM 128GB ROM 2280×1080) has this problem too, and I sincerely have no clue on how to fix this
If you can help, please reply.
Thanks
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This reply was modified 1 year, 10 months ago by
Sam07.
I got same problem,
I use iPad 2 with iOS 9.3.5
Need Help
Hi @sabine2022,
You can use the spacedesk HTML5 Viewer on your iMac.
Just open a web browser then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine (Windows laptop).
Hi @malaclypse23,
Please try the steps below:
– Start the USB tethering connection on your primary machine
– An IP address will be assigned in your USB RNDIS network adapter. You will use this IP address as your static IP.
– Run “ncpa.cpl”, find the Remote NDIS Network (for your USB tethering connection) and right-click -> Properties.
– In the Connection items box, select the “Internet Protocol Version 4 (TCP/IPv4)” -> click Properties below
– Click the radio button for “Use the following IP address” then enter a value in:
IP address: [current IP address]
Subnet mask: 255.255.255.0
– click OK to finish
Then check if this will give you a static IP address on your USB tethering network adapter.
Hi all,
I am a new user here and really like the software so far. It works over my wifi connection and over the usb tether through NDIS. As has been stated, the connection is faster and more stable through usb tether, and I would really prefer to use that option.
My problem is that every time I connect the USB from fire tablet to windows 10, the adapter reappears in windows with a new ip address. I have tried everything I could think of to set that connection with a static ip so that the tablet can connect automatically, but nothing I have tried has worked. Everything has either made the tablet client unable to detect the connection, or unable to connect to it. I even temporarily disabled windows firewall when the ip was seen and unable to connect. Still no good.
I have been trying to piece together how ndis works all day. Lots of searching google and youtube and this forum. I am stumped. I can’t even figure out what it uses to generate its seemingly random ip addresses. My normal network ip addresses are 192.168.1.xxx. the NDIS addresses I get are 192.168.xxx.xxx.
Any help figuring this out would be greatly appreciated
Hello, is it possible to use my Imac 2015 to connect to my windows laptop using spacedesk? Thanks in advance, Sabine
So am I simply to assume there’s nothing more to be done and that I will not be able to run this app with MSFS2020 and Air Manager, which by the way is the only reason I need it. It just crashed my PC again after an hour and a half in the sim.
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This reply was modified 1 year, 10 months ago by
Dmanz56.
Ipad 2 ios 9.3.5 it has worked absolutely fine until the update which happened a couple of weeks ago. Usually when I get the black screen the windows program needs updating. But the said it needed to be and now it won’t download it
Ipad 2 ios 9.3.5 it has worked absolutely fine until the update which happened a couple of weeks ago. It came on yesterday when I tried it then when when I tried to connect the other ipad as I have 2 running on it they both went off to the cannot display screen. I tried to update the app on the ipads and it is not compatible
Hi Lea! Thank you for your prompt response.
1. I tried to do your 1st set of instructions and I was able to save 6 files in total. Please see attached.
2. The viewer/client was not disconnected in the spacedesk Driver Console before I switch the diagnostic collection to OFF.
3. I added it in my Mcafee firewall and my viewer/client cannot detect my primary machine (server). I tried manually adding it but still cannot detect.
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Hi @alxs0n,
Thanks for sending the diagnostics, but only 2 files are in there. Other files are missing (e.g. spacedeskDiag.txt, *.etl files, etc..).
Did you notice if the viewer/client is already disconnected in the spacedesk Driver Console (underneath Connections Previous) before you switch the diagnostic collection to OFF?
Can you please try to add spacedeskService in your McAfee Firewall settings?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Hi @juss1972,
What is your iPad’s model and iOS version?
Hi @candeman,
We understand that you’re having trouble docking windows touch keyboard on your screen, Windows 11 has removed the dock/undock option for Devices with 18+ inches screen from its early versions and probably up to the latest. please refer to https://content.techgig.com/technology/microsoft-says-goodbye-to-these-old-features-in-windows-11/articleshow/83918235.cms
On the other hand, may we ask what screen size does your primary machine (Windows 11 PC) have? what is its native screen resolution? were you able to dock windows touch keyboard with only your main monitor and without any virtual monitor connections? and lastly, what mode were you using when trying out the keyboard on spacedesk and other related software, extend or duplicate mode?
Hello spacedesk develop ， I’m is Mr. Du ，yesterday I update spacedesk new version , install completely later , software produce Flashback ， the version is a version 1.59 , my device is a ipad2018 , system is the 11.4(15F79) , my last normal use version is a
spacedesk version 1.0.44 , the system same the 11.4(15F79) , I hope spacedese develp solve problem , I emall is the cofh@sina.cn , I can provide sreenshots of the problem ,Thank you ！
