Search Results for '2'

[spacedesk Lea]

Hi @flyingmonkey,

Thank you very much for sending a video clip of the issue.
Are you clicking the Flight Simulator buttons from your primary monitor using the mouse pointer of your primary machine?

Next, could you please send us the following:
1. screenshot of the Windows display settings with spacedesk display connected
2. diagnostic logs while offset issue is happening
To generate the logs, please follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the mouse pointer offset issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tomf,

Thanks for sending the screenshot.
I noticed that there’s a “3D Display mode” option in the display settings and currently OFF in spacedesk display.
Is this enabled on your other displays (1+2) ?
If yes, can your try to enable it on spacedesk display (3) too?
Then check if duplicate option will show up with this settings ON?

[spacedesk Lea]

Hi @tomf,
Thanks for sending the diagnostic logs.
Could you please try the following:
1. On primary machine, open spacedesk Driver Console -> Control -> click Clear Windows Display Settings -> then reboot
2. On spacedesk Android Viewer app in your Samsung tablet, open Settings:
– Quality/Performance -> Custom FPS rate -> 60 FPS
– Resolution -> check “Use custom resolution” -> Choose Custom Resolution -> 1920×1080

[aemcrz]

I also need spacedesk_driver_Win_10_64_v1029_BETA.msi thank you!

Attachments:

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[spacedesk Lea]

Hi @guenterz,
Based on your spacedeskDiag info, your Intel Graphics Adapter remains WDDM 1.3 version even after updating to latest version.
Desktop duplication remains disabled/unsupported in your Windows primary PC.

It seems that this Intel graphics adapter is already an old graphics driver (last driver version released on 2020) and cannot be updated any further.

In this case, we cannot do anything about it unless you upgrade your graphics card to a newer model.

[guenterz]

Hi Lea,
following your proposal I’ve updated the Intel graphics adapter, but spacedesk still didn’t work as it should (and as it works with another PC and the same tablet). Attached please find the actual diagnostic zip file.
Another observation, however, may help to identify the source of the problem.
Pressing Win+P during active connection, indeed shows that the “extension” mode is active (as you assumed in an earlier post). Switching to the “Duplicate” mode, however, results in a black second screen, as if I had selected the first mode “PC screen only”. The other 2 modes (“extension” and “second screen only”) work as expected.
What might be the reason that the option “Duplicate” doesn’t work? Is any setting of the Windows system wrong?
Thanks for your patience!

[spacedesk Lea]

Hi @dimaveng,
please do not respond to old discussion.
These old Radeon issues from 2021 probably do not apply any more nowadys in 2023.
In the future please rather create a new discussion instead.
BTW: Yes – spacedesk does support AMD graphics adapter.

• This reply was modified 1 year, 8 months ago by spacedesk Marcel.

[Yikes2000]

1. Updated to latest Game Ready driver for Nvidia RTX 3080 (could only install one of them, “Game Ready” or “Studio” driver, not both).

2. Only main monitor is HDR capable. Turning HDR to ON fixes the problem, but the main monitor becomes unusable — color calibration doesn’t work in HDR mode.

Please note, turning off “Flipped Display” also fixes the problem when HDR is OFF. Something is inefficient and backward about the flip code, e.g. a pixel of 0x10101111 is flipped to 0x11110101 when it should remain the same while the pixel position is flipped with respect to the screen.

• This reply was modified 1 year, 8 months ago by Yikes2000.

[ace172]

I tried all. And read forum reply’s concerning mirror and stretching.
I’m on as of now latest w10, spacedesk, iOS, and Nvidia drivers. I switched off incompatible software. I did choose both native and non *resolutions in the app. Connected my primary screen through hdmi and dp. No succes. Both resolutions match up 1920×1080. But the iPad screen gets strechted to full screen. When it was working, half a year ago, the iPad screen on that resolution (1920×1080) was not stretched but had these black bars. Then mirrored screen worked. Now I can only extend. Cleared the windows display settings.
Any help needed.

[spacedesk Marcel]

Response to Post 2 above:
What exactly makes you think that Windows would update the spacedesk Driver? We never heard any such idea nor such a thing happening before. What makes this even more questionable is the alledged driver date of 2010. spacedesk did not even exist in 2010 (first spacedesk version was released in 2014).

[billy]

I believe Windows keeps updating the driver Space Desk is installing because it’s from 2010. Again, this is just trouble, I wish I never installed this to my PC or Android phone.

[spacedesk Lea]

Hi @guenterz,

Thanks for sending your diagnostic logs.
Based on your spacedeskDiag file, you have an old version of Intel (R) HD Graphics 4000 driver.
Driver date: 10.07.2015
Driver Model: WDDM 1.3

Desktop duplication of primary monitor to other displays is not supported/ disabled in Windows display settings of Windows 10 with old version of graphics adapter (with less than WDDM 2.0).
Please try to download the latest driver version from its official website https://www.intel.com/content/www/us/en/support/detect.html.

[spacedesk Lea]

Hi @zzlaw123,

Thanks for sending the DebugView logs, we will analyze this.
However, several diagnostic log files are missing.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-01-18-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[spacedesk Lea]

Hi @zzlaw123,
For further analysis, please send us the diagnostic logs for this issue.
– in your primary machine, open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect all your viewers and reproduce the Display-0ff issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[zzlaw123]

I have one player thathas been getting stuck and then jumps into the Connected – Display OFF black screen, When pinging the player it is losing about 25% on average of the packets. Had a monitors anywhere support guy, remote in and was told to just monitor spacedesk….
Today, All 10 players have gotten stuck in that connected- Display OFF screen about 3 times.
Spacedesk is up to date, Driver up to date, Agent up to date. Have attached a Diagnostic file

Attachments:

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[1Mehmet_Bey]

(Sorry for bad English I’m from Turkey btw) I tried teamviewer, spacedesk and xdisplay programs on my laptop. While using SpaceDesk, my phone screen just comes on for 2 seconds and then it says “connected display off”. At the other programs it’s the same thing: I can see my laptop screen on my phone for only 2 seconds after that it disconnects. But on my old laptop with Windows 8.1 (My new laptop runs Windows 11) it connects in a few seconds automaticaly, I tried it with some kind of goofy aah phone and it’s the same! It connect to my old laptop in a few seconds but on my new laptop it comes on for 2 seconds then it says CONNECTED DISPLAY OFF how can i fix that ?

[Bluescreen_Error]

Hello again @spacedesk Lea,
Thank you for the Reply.

Ok reproducing the Error should be straightforward:

1: Start high Demanding Games Like Elite Dangerous or Star Citizen.
2: Set the Game on the Mainmonitor to 1080p Borderless Window.
3: Setup a Video on the Tablet in Fullscreen mode in 1080p60Fps on Youtube or Twitch.
4: Play the Game and just disconnect from the Tablet during you are Playing and the Video running via normal Exit from Tablet or just deactivate WIFI.
5: Windows 11 Zooms out and in and then the Screen Freezes. Any Attempt to use the Keyboard or Mouse result in Rapidly Morsecodes. Game Audio runs normal, but i think the Graphic Card don’t liked xD. (Nvidia 1060 6GB, i7-7700 with 24 GB RAM on Windows 11 are my Specs.).

Hope that can help. 🙂 and thanks for helping me and us here 😀

[spacedesk Christian]

Hi @Yikes2000,

Please try the following workaround:

1. Update both of your NVIDIA Geforce RTX 3080 graphic’s Game Ready Driver and Studio Driver from their official website, just input the details of your driver in the dropbox. (Geforce RTX 30 series, Windows 10 64bit)
Link: https://www.nvidia.com/Download/index.aspx?lang=en-us
note: if one of the drivers is not available, you can proceed to download what’s available from the choices

2. Try to enable your HDR in windows settings. you can access this by going to windows settings > Display > Windows HD Color > enable ‘Stream HDR video’

Then Please tell us the result in your next reply.

[Bluescreen_Error]

Hi @spacedesk lea, thank you for you Reply… i just added 2 logs which was remainining after i Panicuninstalled Spacedesk xD ^^ i just came home from Work, i submit these Logs and go back to Couch/Sofa, i hope these are helping lol XD

lol? forum said i am not allowed to upload these types of files? XD

Edit: i loaded it quickly into my google drive… heres the link ^^

https://drive.google.com/drive/folders/1IvHnTRFJSoutxC_HHh_-N3qJ4poopgrU?usp=share_link

• This reply was modified 1 year, 8 months ago by Bluescreen_Error. Reason: Files not able to upload^^
• This reply was modified 1 year, 8 months ago by Bluescreen_Error.

[jloughran]

Apologies for that.
Attached the proper ones now. The error occurred around 12:23 so you may have to skip down a bit as I started at 11:55

Any help is appreciated as this is driving me nuts.
Thanks Joe

[spacedesk Lea]

Hi @struct2009,

Yes, it’s uncluded in our plan but will not be available anytime soon.

[spacedesk Christian]

Hi @Yikes2000,

In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:

– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @its2k,

spacedesk Windows 10 Viewer (from Microsoft Store) doesn’t have the Speaker/Audio option (yet).
So far Speaker/Audio is only available in Android and Windows 7 Viewer (Desktop version) as experimental feature.

[spacedesk Lea]

Hi @jloughran,

Thanks for sending the logs, but unfortunately it doesn’t show any spacedesk logs.

Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-01-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[rimonier]

Same issue here.
Android tablet black and white, using App (Samsung TAB A7 505) and Dell 2 in 1 5480, fully updated.
HTML5 version working fine, full color even at this same tablet, with Chrome. But its slower than app, so not a good workaround.

I´m using Windows 10, updated to last server version 1.0.50 after this bug, reinstalled everything on Dell notebook and Samsung tablet. Cleared settings. Restarted everything. Still Black and White.

[Bluescreen_Error]

Hello i just made this Account because my PC freezes when i play Games like Elite Dangerous WHEN i am Disconnecting my Tablet during the Gamingsession.

The Entire PC just freezes and makes morsecode too.

I was connected via Wlan because my Samsung galaxy Tab s2 don’t can Tethering.

It works extremly smooth to watch Youtube/Twitch during make Rescue Flights. I paniced and unistalled the Software xD.

Are they News about this Issue?

[jloughran]

Here is part 2

Attachments:

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[jloughran]

I will attach 2 zips only way I can think to do it. Part 1 and Part 2

Attachments:

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[jloughran]

I have a file here it is only for 4 minutes long in real time but has 155432 lines and is 12MB.
Whats the best way to upload?

[spacedesk Lea]

Hi @taudag086468,

Thank you very much for sending the spacedesk setup logs.

Could you please try the following steps below:
– uninstall the current old spacedesk Driver installed on your primary machine via Windows Control Panel or the original v1027 msi installer
– reboot your primary machine
– install the latest spacedesk Driver v1050 msi

[spacedesk Lea]

Hi @davidsaylor777,
Thank you very much for this hint. We will suggest this to other users.

Hi @pablo247,
Please try this “Clear spacedesk Settings” button in the spacedesk Driver console.

[malkie]

Hi GB18.
I don’t know for sure, but I would expect your setup to work OK.

I have a desktop with 2 monitors using the HDMI and VGA ports, and have successfully had my chromebook work as a 3rd monitor through wifi. The chromebook appears on the Windows > System > Display as monitor 3, and extends the display.

I even had a tablet working as a 4th display at the same time!

My only issue was that I found that the chromebook and tablet were a bit laggy.

Attached is a screenshot showing (left to right) monitors 2 and 1 followed by the chromebook as monitor 3.

[GB18]

I would like to use my laptop as a 3rd monitor. I already have my primary computer (a laptop) set up to monitors 1 and 2 with HDMI to one and VGA to another. I have another laptop to use as a 3rd monitor. I have seen how to download the software and set it up….will this 3rd monitor setup mess up my setups with the other 2 monitors since monitor 3 will be the only one using your software?

[spacedesk Lea]

You can send it to AndroidApp@spacedesk.ph.
Please take note that by following the steps above, spacedesk Driver Console app should generate a diagnostic folder name like “2023-01-04-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[spacedesk Lea]

Hi @pablo247

This black and white screen is spacedesk Server issue.
The spacedesk server on primary machine is the one sending the black and white desktop image to the viewer app on secondary machine.
The spacedesk Viewer app is only rendering the desktop image being sent by the spacedesk Server.

Please send the diagnostic logs of the primary machine machine so that we can analyze why the server is sending a black and white screen to the viewer app.

[spacedesk Lea]

Hi @pablo247 and @profviolino,
If the black and white screen is happening with your Windows 10/11 primary machine, could you please send us the diagnostic logs for further analysis. Just follow the steps below:
– Open spacedesk Driver Console in your Windows primary machine
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black and white issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @User72618,
Thank you very much for sending the diagnostic logs.
Based on the logs, the spacedesk display is detached.
You can easily attach it via Windows Display Settings, just click the detached then select “Extend/Duplicate” underneath “Multiple displays” drop down menu.
For assistance, please also refer to the “Configuration and Settings -> Windows Driver (Primary Machine)” chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Marcel]

Update needed for your spacedesk Driver/Server on Windows 11:
Install spacedesk Driver/Server version: Beta RC v1.0.50 (from spacedesk website)

Please also make sure that the Viewer/Client is up to date as well.
For your spacedesk Viewer on Windows 10 you have three alternative options:
– Install spacedesk Viewer for Windows 7 Beta III v0.9.39 (from spacedesk website)
– Install spacedesk Viewer for Windows 10 Beta v0.0.23. (from Microsoft Store – or follow link on spacedesk website)
– Use spacedesk HTML Viewer v0.9.10(follow link on spacedesk website)

[FreakyMood]

You can set a static IP for your android phone/tablet but your spacedesk drivercan not shown on android device spacedesk viewer. And the phone Ip will be 192.168.42.x for phone/tablet but it will not be a problem to connect to pc spacedesk driver.

[spacedesk Marcel]

EXPIRY of OLD BETA VERSION!
Old BETA versions switch to black and white when they expire.
Many old BETA versions expired on December 31st 2022.

Please update to the newest most recent Version of spacedesk Driver software (Beta RC v1.0.50) for Windows PC.

Apple iOS users with VERY OLD iPads or iPhones (*) please DO NOT UPDATE the app on iPad or iPhone (*)

All other users please also update spacedesk Viewer software for Android/iOS/Windows from Google Play, Apple or Microsoft Store.

(*) Apple officially does not support updates nor installs of new apps on the below mentioned old devices and operating systems any more.
Source: https://developer.apple.com/support/xcode/

2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)

2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)

• This topic was modified 1 year, 9 months ago by spacedesk Marcel.

[spacedesk Marcel]

Are you using one of the following devices below?
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)

Apple officially does not support updates nor installs for the above old devices and operating systems any more.
Source: https://developer.apple.com/support/xcode/

• This reply was modified 1 year, 9 months ago by spacedesk Marcel.
• This reply was modified 1 year, 9 months ago by spacedesk Marcel.

[spacedesk Lea]

Hi @User72618

Is your primary machine Windows 10/11?
If yes, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your iOS viewer app and reproduce the Display Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @pablo247
New spacedesk Server/Driver v1.0.50 for Windows 7/8.1 is now released.
This new version should fix the black and white screen issue on your side.

[malkie]

Hi!
I want to connect a Windows laptop to a chromebook with the chromebook as the secondary machine. I plan to make a USB A male to USB A male cable using the A ends of 2 A-B cables. I’ve successfully used wifi to connect, and it works, but is a bit laggy.

Am I right in thinking that I should NOT connect the red wire, otherwise the two machines will each be trying to power the connection, and one may damage the other? Or do I connect all 4 of the wires?

Thx!

[BlackAndWhiteIsSTUPID]

Worst move a company has made in the modern era, you guys should be ashamed. You purposefully break your own software on a holiday!? Who does that???

[JennJenn]

I deleted it on my iPad mini and went to reinstall it now my iPad is no longer compatible. I am very disappointed.

[pablo247]

I updated my windows on my secondary pc to make it work, in windows 10 it won’t let me set the resolution of my screen which is 900×1600 and I also have windows 7 installed that stays in black and white. I need help

• This topic was modified 1 year, 9 months ago by spacedesk Lea.
• This topic was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Marcel]

EXPIRY of OLD BETA VERSION!
Old BETA versions switch to black and white when they expire.
Many old BETA versions expired on December 31st 2022.
Please update to the newest most recent Version of BOTH spacedesk Driver software (Beta RC v1.0.50) for Windows PC AND spacedesk Viewer software for Android/iOS/Windows from Google Play, Apple or Microsoft Store.

[spacedesk Marcel]

EXPIRY of OLD BETA VERSION!
Old BETA versions switch to black and white when they expire.
Many old BETA versions expired on December 31st 2022.
Please update to the newest most recent Version of BOTH spacedesk Driver software (Beta RC v1.0.50) for Windows PC AND spacedesk Viewer software for Android from Google Play Store.

• This reply was modified 1 year, 9 months ago by spacedesk Marcel.

[sorgion]

Image of the laptop screen that I use as a second monitor, black and white.

On December 31, 2022, everything was normal, and on January 1, 2023, it became black and white.

• This topic was modified 1 year, 9 months ago by spacedesk Marcel.